Common use of Insurance Fraud Clause in Contracts

Insurance Fraud. We will process your claim under the terms and conditions of this insurance based on the first reason notified to us for the claim. If your claim is not covered and you then submit a claim having changed the reason we consider this as fraud. Details of all such cases will be passed to appropriate agencies for action. We are committed to delivering a high standard of customer service at all times but in the unlikely event that you have cause for complaint you should in the first instance contact our customer service team on 0203 794 9300, who will try to quickly resolve the issue. If you are still dissatisfied with the response received, you should put your complaint in writing to: The Customer Services Manager, Insurance Factory Limited, Xxx Xxxxxxx Xxxxxx, Xxxxxxxx Xxxxxxxx, Xxxxxxxxxx XX0 0XX or by email to xxxx@xxxxxx-xxxxx.xxx You should provide details of your policy and in particular, your policy reference number, to help with the speedy handling of your enquiry. We will make every effort to resolve your complaint immediately. If we cannot resolve your complaint by the end of the third business day after receipt, we will acknowledge your complaint within 5 days of receipt and do our best to resolve the problem within four weeks by sending you a final response letter. If we are unable to resolve your complaint in this time we will write to advise you of progress and will endeavour to resolve your complaint within the following four weeks or explain the current position and provide you with a timescale for a full response. If you are still dissatisfied after receiving our final response letter you may refer your complaint to the Financial Ombudsman Service. You have the right of referral within six months of the date of your final response letter. Whilst we and our UK service providers are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure above does not affect your right to take legal action. To use their service you must have first of all referred your complaint to us, and your referral to them must have been sent within six months of our final response letter. Full details of our complaints handling procedures are available on request.

Insurance Fraud. We will process your claim under the terms and conditions of this insurance based on the first reason notified to us for the claim. If your claim is not covered and you then submit a claim having changed the reason we consider this as fraud. Details of all such cases will be passed to appropriate agencies for action. We are committed to delivering a high standard of customer service at all times but in the unlikely event that you have cause for complaint you should in the first instance contact our customer service team on 0203 794 9300, who will try to quickly resolve the issue. If you are still dissatisfied with the response received, you should put your complaint in writing to: The Customer Services Manager, Insurance Factory LimitedSupercover Insurance, Xxx Xxxxxxx Xxxxxx, Xxxxxxxx Xxxxxxxx, Xxxxxxxxxx XX0 0XX or by email to xxxx@xxxxxx-xxxxx.xxx xxxxxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx. You should provide details of your policy and in particular, your policy reference number, to help with the speedy handling of your enquiry. We will make every effort to resolve your complaint immediately. If we cannot resolve your complaint by the end of the third business day after receipt, we will acknowledge your complaint within 5 days of receipt and do our best to resolve the problem within four weeks by sending you a final response letter. If we are unable to resolve your complaint in this time we will write to advise you of progress and will endeavour to resolve your complaint within the following four weeks or explain the current position and provide you with a timescale for a full response. If you are still dissatisfied after receiving our final response letter you may refer your complaint to the Financial Ombudsman Service. You have the right of referral within six months of the date of your final response letter. Whilst we and our UK service providers are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure above does not affect your right to take legal action. To use their service you must have first of all referred your complaint to us, and your referral to them must have been sent within six months of our final response letter. Full details of our complaints handling procedures are available on request.. Or alternatively you can use the Online Dispute Resolution Platform (ODR)

Insurance Fraud. We will process your claim under the terms and conditions of this insurance based on the first reason notified to us for the claim. If your claim is not covered and you then submit a claim having changed the reason we consider this as fraud. Details of all such cases will be passed to appropriate agencies for action. We are committed to delivering a high standard of customer service at all times but in the unlikely event that you have cause for complaint you should in the first instance contact our customer service team on 0203 794 9300, who will try to quickly resolve the issue. If you are still dissatisfied with the response received, you should put your complaint in writing to: The Customer Services Manager, Insurance Factory Limited, Xxx Xxxxxxx XxxxxxXxxxx 0, Xxxxxxxx 0000 Xxxxxxxx, Xxxxxxxxxx Xxxxx Xxxxxxx, Xxxxxxxxxx, XX0 0XX or by email to xxxx@xxxxxx-xxxxx.xxx xxxx@xxxxxxxxxxxxx.xxx. You should provide details of your policy and in particular, your policy reference number, to help with the speedy handling of your enquiry. We will make every effort to resolve your complaint immediately. If we cannot resolve your complaint by the end of the third business day after receipt, we will acknowledge your complaint within 5 days of receipt and do our best to resolve the problem within four weeks by sending you a final response letter. If we are unable to resolve your complaint in this time we will write to advise you of progress and will endeavour to resolve your complaint within the following four weeks or explain the current position and provide you with a timescale for a full response. If you are still dissatisfied after receiving our final response letter you may refer your complaint to the Financial Ombudsman Service. You have the right of referral within six months of the date of your final response letter. Whilst we and our UK service providers are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure above does not affect your right to take legal action. To use their service you must have first of all referred your complaint to us, and your referral to them must have been sent within six months of our final response letter. Full details of our complaints handling procedures are available on request.. Or alternatively you can use the Online Dispute Resolution Platform (ODR)