Interpretation Start Clause Samples

Interpretation Start. 2.7.1 The Contractor shall begin language interpretation on at least 99.9% of all emergencies calls for Spanish, Vietnamese, Mandarin, 2.7.2 All other languages shall begin language interpretation on at least 90% of all emergency calls within 15 seconds. 2.7.3 Once interpretation begins, the emergency call cannot be placed on hold nor put into a queue of any kind.