Common use of Investigation and Correction Clause in Contracts

Investigation and Correction. A Member will promptly investigate and correct each failure to meet the Service Levels by: (a) promptly initiating problem investigations; (b) promptly reporting problems and findings to Hedera DevOps; (c) correcting problems and meeting or restoring Service Levels as soon as practicable; (d) advising Hedera of the root cause of problems and the status of remedial efforts being undertaken with respect to such problems; (e) providing evidence to Hedera that the causes of such problems have been or will be corrected; and (f) making written recommendations to Hedera for improvements.

Investigation and Correction. A Member will promptly investigate and correct each failure to meet the Service Levels by: (a) promptly initiating problem investigations; (b) promptly reporting problems and findings to Hedera DevOps; (c) correcting problems and meeting or restoring Service Levels as soon as practicable; (d) advising Hedera of the root cause of problems and the status of remedial efforts being undertaken with respect to such problems; (e) providing evidence to Hedera that the causes of such problems have been or will be corrected; and (f) making written recommendations to Hedera for improvements.;