Common use of Invoice Dispute Processing Clause in Contracts

Invoice Dispute Processing. Service Provider’s responsibilities include: 1. Record, track and manage incidents of DIR and DIR Customer invoice disputes. 2. Research and review invoice disputes for completeness and supporting data accuracy and, when necessary, request clarifying data from DIR or DIR Customer. 3. Forward invoice disputes to the appropriate Service Component Provider(s) for processing within the agreed time lines. 4. Responsible for facilitating resolution of invoice disputes with all applicable Service Component Providers and DIR and DIR Customers within designated timeframes. 5. Ensure that incidents of invoice disputes are continually updated, at a minimum on a weekly basis. 6. On a weekly basis, provide DIR with invoice dispute metrics and dispute aging reports. 7. Where applicable, calculate and assess interest on other DCS Service Provider(s) for disputes resulting in credits to DIR and DIR Customers. 8. Provide a process for the resolution of invoice disputes. 9. Allow DIR to monitor and validate invoice dispute process on an ongoing basis.