Common use of Invoice Disputes Clause in Contracts

Invoice Disputes. You may dispute an invoice 9.1 You may dispute invoices We issue You if You, in good faith, believe that they are incorrect, by sending to Us a written dispute notice, in the form described in clause 9.4 within 3 months of the issue date the invoice. 9.2 Upon receiving a valid dispute notice, We will investigate the dispute claim and notify You of the progress of the investigation within 14 days. 9.3 If You do not validly dispute an invoice within 3 months of its issue, the invoice will be deemed to be correct. 9.4 You must include the following information in a written dispute notice: (a) The invoice number of the invoice on which the disputed fees and charges appear, (b) The total amounts of the fees or charges which are being disputed, (c) Whether You intend to withhold payment for those amounts, (d) The reason that the fees or charges are being disputed, (e) Any evidence which may demonstrate why the fees are incorrect. 9.5 If We request that You supply further information or evidence in relation to a dispute, and You fail to do so within 30 days of such request, the dispute will be deemed to be resolved and the original invoice deemed to be correct. 9.6 If Our final determination is that the invoice is correct You must pay Us any amounts You have withheld under clauses 9.9-9.10 within five days of the date on which We reached Our decision and notified You of the decision. 9.7 If Our final determination is that the invoice is incorrect We must refund the value of the disputed charges or fees to You in accordance with clause 8.9 – Money We owe You, within five days of the date on which We advised Our decision. 9.8 Unless they can be shown to be incorrect, Our records are sufficient proof that a charge is payable. 9.9 Where Your dispute is lodged 7 days or more prior to the due date of the invoice to which the dispute relates, You may withhold only such amounts as are directly and specifically related to the dispute from Your payment. 9.10 Other than where You may withhold disputed amounts due as outlined above, all sums payable under this agreement are payable in full without deduction, withholding, set-off or counterclaim for any reason whatsoever, howsoever arising, other than as may be required by law.

Invoice Disputes. You may dispute an invoice 9.1 You may dispute invoices We issue You if You, in good faith, believe You have a reasonable basis for believing that they are incorrect, by sending to Us a written dispute notice, in the form described in clause 9.4 within 3 5 months of the issue date the invoice. 9.2 Upon receiving a valid dispute notice, We will investigate the dispute claim and notify You of the progress of the investigation within 14 days. 9.3 If You do not validly dispute an invoice within 3 5 months of its issuefrom the date the relevant Charges were incurred, the invoice will be deemed to be correct. 9.4 You must include the following information in a written dispute notice: (a) The invoice number of the invoice on which the disputed fees and charges appear, (b) The total amounts of the fees or charges which are being disputed, (c) Whether You intend to withhold payment for those amounts, (d) The reason that the fees or charges are being disputed, (e) Any evidence which may demonstrate why the fees are incorrect. 9.5 If We request that You supply further information or evidence in relation to a dispute, and You fail to do so within 30 days of such request, the dispute will be deemed to be resolved and the original invoice deemed to be correct. 9.6 If Our final determination is that the invoice is correct You must pay Us any amounts You have withheld under clauses 9.9-9.10 within five days of the date on which We reached Our decision and notified You of the decision. 9.7 If Our final determination is that the invoice is incorrect We must refund the value of the disputed charges or fees to You in accordance with clause 8.9 – Money We owe You, within five days of the date on which We advised Our decision. 9.8 Unless they can be shown to be incorrect, Our records are sufficient proof that a charge is payable. 9.9 9.6 Where Your dispute is lodged 7 days or more prior to the due date of the invoice to which the dispute relates, You may withhold only such amounts as are directly and specifically related to the dispute from Your payment. 9.10 9.7 Other than where You may withhold disputed amounts due as outlined above, all sums payable under this agreement are payable in full without deduction, withholding, deduction or set-off or counterclaim for any reason whatsoever, howsoever arising, other than as may be required by law.

Invoice Disputes. You may dispute an invoice 9.1 You may dispute invoices We issue You if You, in good faith, believe that they are incorrect. 9.2 To lodge a valid dispute You need to contact Us and advise that You wish to lodge a dispute, by sending to Us a written dispute notice, and provide the information contained in the form described in clause 9.4 section 9.5 below within 3 months of the issue date the invoice. 9.2 9.3 Upon receiving a valid dispute noticevalidly made dispute, We will investigate the dispute claim and notify inform You of the progress of the investigation within 14 days. 9.3 9.4 If You do not validly dispute an invoice within 3 months of its issue, the invoice will be deemed to be correct. 9.4 9.5 You must should include the following information in when lodging a written dispute notice: (a) dispute: The invoice number of the invoice on which the disputed fees and charges appear, (b) , The total amounts of the fees or charges which are being disputed, (c) , Whether You intend to withhold payment for those amounts, (d) , Why the fees or charges which are being disputed were incurred, according to the invoice, The reason that the fees or charges are being disputed, (e) , Any evidence which may demonstrate why the fees are incorrect. 9.5 9.6 A dispute is concluded when; We notify You that We have made a final determination on the dispute, Or ; If after 30 days We have not found and You have not supplied any evidence supporting Your claim, and We have notified You that this time limit has expired and a default final determination has been made. 9.7 If We request that investigate a dispute claim We will reach a final determination on the matter and notify You supply further information in writing. The notice of final determination will include: A summary of Your claim, Whether or evidence in relation to a dispute, and You fail to do so within 30 days of such request, not We deem the dispute will be deemed to be resolved and the original invoice deemed to be correct, The reasons We have reached our decision. 9.6 9.8 If Our our final determination is that the invoice is correct You must pay Us any amounts You have withheld under clauses 9.9-9.10 9.2 - 9.17 within five days of the date on which We reached Our our decision and notified You of the decision. 9.7 9.9 If Our our final determination is that the invoice is incorrect We must refund the value of the disputed charges or fees to You in accordance with clause 8.9 8.12 – Money We owe You, within five days of the date on which We advised Our our decision. 9.8 9.10 If no substantiating evidence has been found or supplied within 30 days, We will make a default final determination that the invoice is correct. 9.11 If You do not agree with our determination, You can lodge a Complaint with Us, or request an external review from agencies such as the Telecommunications Industry Ombudsman. 9.12 Unless they can be shown to be incorrect, Our incorrect our records are sufficient proof that a charge is payable. 9.9 9.13 Where Your dispute is lodged 7 days or more prior to the due date of the invoice to which the dispute relates, You may withhold only such amounts as are directly and specifically related to the dispute from Your payment. 9.10 9.14 Where You have given Us direct debit authority We will return incorrectly debited amounts to You upon the conclusion of the investigation. 9.15 For the avoidance of doubt, You must pay Us any amount listed on any invoice which is not directly disputed even if You dispute other fees or charges which appear on the same invoice. 9.16 Where Your dispute is lodged within 7 days of the due date of the invoice to which the dispute relates, You must pay the invoice in full, including fees which You dispute, by the due date. 9.17 Other than where You may withhold disputed amounts due as outlined above, all sums payable under this agreement Agreement are payable in full without deduction, withholding, set-off or counterclaim for any reason whatsoever, howsoever arising, other than as may be required by law. 9.18 In investigating We will check logs and administrative records We keep for Your account for the relevant billing period. 9.19 Our investigation will not require Us to take any inquisitorial action beyond this. 9.20 We need not, under any circumstances, review the processes or systems which We use in collecting and compiling records relevant to the dispute. 9.21 You may request that We review specific kinds of information which We keep. 9.22 We must take into account any evidence You may forward Us supporting Your claim.

Invoice Disputes. You may dispute an invoice 9.1 9.1. You may dispute invoices We issue You if You, in good faith, believe that they are incorrect, by sending to Us a written dispute notice, in the form described in clause 9.4 within 3 months of the issue date the invoice. 9.2 9.2. Upon receiving a valid dispute notice, We will investigate the dispute claim and notify You of the progress of the investigation within 14 days. 9.3 9.3. If You do not validly dispute an invoice within 3 months of its issue, the invoice will be deemed to be correct. 9.4 9.4. You must include the following information in a written dispute notice: (a) The invoice number of the invoice on which the disputed fees and charges appear, (b) The total amounts of the fees or charges which are being disputed, (c) Whether You intend to withhold payment for those amounts, (d) The reason that the fees or charges are being disputed, (e) Any evidence which may demonstrate why the fees are incorrect. 9.5 9.5. If We request that You supply further information or evidence in relation to a dispute, and You fail to do so within 30 days of such request, the dispute will be deemed to be resolved and the original invoice deemed to be correct. 9.6 9.6. If Our final determination is that the invoice is correct You must pay Us any amounts You have withheld under clauses 9.9-9.9 – 9.10 within five days of the date on which We reached Our decision and notified You of the decision. 9.7 9.7. If Our final determination is that the invoice is incorrect incorrect, We must refund the value of the disputed charges or fees to You in accordance with clause 8.9 – Money We owe Owe You, within five days of the date on which We advised Our decision. 9.8 9.8. Unless they can be shown to be incorrect, Our records are sufficient proof that a charge is payable. 9.9 9.9. Where Your dispute is lodged 7 days or more prior to the due date of the invoice to which the dispute relates, You may withhold only such amounts as are directly and specifically related to the dispute from Your payment. 9.10 9.10. Other than where You you may withhold disputed amounts due as outlined above, all sums payable under this agreement are payable in full without deduction, withholding, set-off or counterclaim for any reason whatsoever, howsoever however arising, other than as may be required by law.

Invoice Disputes. You may dispute an invoice 9.1 You may dispute invoices We issue You if You, in good faith, believe You have a reasonable basis for believing that they are incorrect, by sending to Us a written dispute notice, in the form described in clause 9.4 within 3 5 months of the issue date the invoice. 9.2 Upon receiving a valid dispute notice, We will investigate the dispute claim and notify You of the progress of the investigation within 14 days. 9.3 If You do not validly dispute an invoice within 3 5 months of its issuefrom the date the relevant Charges were incurred, the invoice will be deemed to be correct. 9.4 You must include the following information in a written dispute notice: (a) The invoice number of the invoice on which the disputed fees and charges appear, (b) The total amounts of the fees or charges which are being disputed, (c) Whether You intend to withhold payment for those amounts, (d) The reason that the fees or charges are being disputed, (e) Any evidence which may demonstrate why the fees are incorrect. 9.5 If We request that You supply further information or evidence in relation to a dispute, and You fail to do so within 30 days of such request, the dispute will be deemed to be resolved and the original invoice deemed to be correct. 9.6 If Our final determination is that the invoice is correct You must pay Us any amounts You have withheld under clauses 9.9-9.10 within five days of the date on which We reached Our decision and notified You of the decision. 9.7 If Our final determination is that the invoice is incorrect We must refund the value of the disputed charges or fees to You in accordance with clause 8.9 – Money We owe You, within five days of the date on which We advised Our decision. 9.8 Unless they can be shown to be incorrect, Our records are sufficient proof that a charge is payable. 9.9 9.6 Where Your dispute is lodged 7 days or more prior to the due date of the invoice to which the dispute relates, You may withhold only such amounts as are directly and specifically related to the dispute from Your payment. 9.10 9.7 Other than where You may withhold disputed amounts due as outlined above, all sums payable under this agreement are payable in full without deduction, withholding, deduction or set-off or counterclaim for any reason whatsoever, howsoever arisingoff, other than as may be required by law.