Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are located. The Customer is a consortium represented by the XXXXXX XXXX. This Agreement is valid from 01/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended 05/05/2021 Agreed OLA with the Component Provider till 12/2021 Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 v0.1 22/01/2022 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA with the Component Provider till 12/2022 ) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNUPV-CLOUD-BARI GRyCAP (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources Expanding the capacity and Technology Infrastructure". It is a research infrastructure that was initiated from capabilities of EOSC by leveraging the vision that all experience, effort and resources of national publicly-funded digital language resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedinfrastructures. The Customer is a consortium represented by the XXXXXX XXXX. EOSC-Synergy This Agreement is valid from 01/11/2019 01/05/2021 to 31/12/202231/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed v0.1 20/03/2020 Initial SLA draft Xxxx Xxxxxxxxx v0.2 13/05/2020 Extended SLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider till 12/2021 CETA-GRID XXX Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 05/05/2021 Extended agreement with the Component Provider till 12/2022 Customer Xxxxxxxx Xx Xxxxx v0.4 21/06/2021 Move resources from IISAS-GPUCloud to IISAS-FedCloud. Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNEOSC-CLOUDSynergy/xxxxx00.xxxx-BARI xxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources COVID19 VO leverages EGI Federated Cloud and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language EOSC Synergy resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support Open Science related to the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedCOVID-19 Coronavirus. The Customer is a consortium represented by the XXXXXX XXXXEOSC-Synergy consortium. The Component providers are delivering a part of the Service(s) and are listed in Section 1. This Agreement is valid from 01/11/2019 20/03/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Provider on 20/03/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Component Provider onCESGA CETA- GRID IFCA- LCG2 IISAS- FedCloud CESNET- MCC NCG-XXXXXX-PT Number of virtual CPU cores 40 20 200 70 64 100 Total Memory (GB) 50 50 400 160 1500 400 Number of GPU Cores 0 144 (Xxxxxxx) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approval) 0 0 Local disk 1TB 200GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. v0.1 04/03/2022 First OLA draft Xxxxxx Xxxxx v1.0 28/04/2022 FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxxx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It Binareé Oy1 is a research infrastructure that was initiated recent spin-off from the vision that all digital language resources University of Jyväskylä (Finland), doing research and tools from all over Europe development in embedded device and beyond are accessible through a single sign-on IoT security, Binaré offers both professional services and an automated analysis platform to meet various needs for IoT security. Binaré’s advisory services leverages both the automated platform and the team’s expertise to offer penetration testing and detailed cyber security assessments of IoT devices/firmware in an online environment for that closely simulates the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedreal-world. The Customer is a consortium represented by the XXXXXX XXXX. Bynaré Oy SME This Agreement is valid from 01/11/2019 01/03/2022 to 31/12/2022. The Agreement was discussed and approved by the Customer and the Provider 27/04/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the EGI Foundation European Commission or government grants. ● Pay-for-use - Model where the Customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) 1 xxxxx://xxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: INFN-CLOUD-BARI o Cloud Compute ▪ Number of virtual CPU cores: 384 ▪ Memory per core (GB): 768 in total ▪ Public IP addresses: 10 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: n/a ▪ Duration: 01/03/2022 - 31/12/2022 o Allocation type: Pledged o Provider AUP link: xxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-20210616.pdf o Supported VOs: xx.xxxxxx-xx.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx o VO-wide list:xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxx-xx.xx o GODB URL: Service: xxxxx.xxxxx.xx.xxxx.xx - xxx.xxxxxxxxx.xxxx Online Storage (category: Storage) Description: xxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Centre: INFN-CLOUD-BARI o Online Storage ▪ Guaranteed storage capacity [TB]: 10 TB ▪ Opportunistic storage capacity [TB]:n/a ▪ Standard interfaces supported3: POSIX ▪ Storage technology4:CEPH ▪ Other technical requirements: n/a ▪ Duration:01/03/2022 - 31/12/2022 ▪ Payment mode offer: Sponsored o Allocation type: Pledged o Provider AUP link: xxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-20210616.pdf o Supported VOs: xx.xxxxxx-xx.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx 3 CDMI, POSIX, SWIFT, etc. 4 DPM, dCache, STORM, etc. 2 Service hours and the Component Provider onexceptions As defined in Resource Centre OLA [1].

Issue Date Comment Author. FINAL 11/11/2019 25/10/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.5 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNUNIV-CLOUD-BARI LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 19/06/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNIN2P3-CLOUD-BARI IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 01/05/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 25/10/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNUNIV-CLOUD-BARI LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended 13/10/2020 Agreed OLA with the Component Provider till 12/2021 Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name 03/02/2022 Increased resources to run Spark on top of the Component Provider, cluster: 16 vCPU cores and extend the OLA with the Component Provider till 12/2022 32GB of RAM Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 9 Violations 11 10 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 11 Of the Component Provider 13 11 Of the EGI Foundation 13 12 Of the Customer 14 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNDepartment of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-CLOUD-BARI Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources PolicyCLOUD1 aims to harness the potential of digitisation, big data and Technology Infrastructure". It is a research infrastructure that was initiated from cloud technologies to improve the vision that all digital language resources modelling, creation and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support implementation of researchers in the humanities and social sciencespolicy. In 2012 CLARIN ERIC1 was established three years (2020-2023) the project will address challenges faced by many businesses and took up the mission to create public administrations of improving how they make policy decisions by accessing and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedusing data. The Customer is a consortium represented by the XXXXXX XXXXATOS. This Agreement is valid from 01/11/2019 01/08/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 84 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 25,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 30,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 11/11/2019 16/12/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 21/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNUA-CLOUD-BARI BITP (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 01/12/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 XX/XX/2022 Agreed OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxxx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNCESNET-CLOUD-BARI MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands The Fusion EGI-ACE Competence Centre1 wishes to demonstrate making use of EOSC computational and storage resources for "Common Language Resources running containerised modelling applications (primarily HPC and Technology Infrastructure"HTC). It is a research infrastructure that was initiated This requirement derives from the vision fact that all digital language local resources are not scaled for peak demand and tools from all over Europe we wish to use the infrastructure provided by EOSC (and beyond are accessible through public cloud providers) as a single signscalable, non-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedvendor specific resource. The Customer User is a consortium represented by the XXXXXX XXXXUK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/11/2019 27/04/2021 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 27/04/2021. The Agreement extends the Resource Centre OLA [1] with the following information:

Issue Date Comment Author. FINAL 11/11/2019 30/10/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUDPADOVA-BARI STACK (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 11/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended 21/09/2022 Agreed OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated to support the name deployment of the Component Provider, and extend the OLA with the Component Provider till 12/2022 MATRYCS Infrastructure Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNIISAS-CLOUD-BARI FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from The MATRYCS1 enhances the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single sign-on online environment implementation of energy efficiency policy objectives with the adoption of novel validated business models for the support building sector, by opening new opportunities in light of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools Big Data approach for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locateddecision-making. The Customer is a consortium represented by the XXXXXX XXXXEngineering Ingegneria Informatica S.p.A. (ENG)2. This Agreement is valid from 01/11/2019 01/09/2022 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 19/09/2016 OLA agreed with the Component Provider Pprovider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 08/09/2017 New final version. OLA extended till 09/2018 Xxxxxxxx Xx Xxxxx v0.3 21/09/2018 New final version. OLA extended till 12/2019 Xxxxxxxx Xx Xxxxx v0.4 22/11/2019 New final version. OLA extended till 12/2020 Xxxxxxxx Xx Xxxxx v0.5 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA v0.6 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.7 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 01/09/2016 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 09/01/2020 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 20/10/2020 Extended OLA agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI SCAI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 01/01/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed v0.1 20/03/2020 Initial SLA draft Xxxx Xxxxxxxxx v0.2 13/05/2020 Extended SLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider till 12/2021 CETA-GRID XXX Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA 05/05/2021 Extended agreement with the Component Provider till 12/2022 Customer Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNEOSC-CLOUDSynergy/xxxxx00.xxxx-BARI xxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources COVID19 VO leverages EGI Federated Cloud and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language EOSC Synergy resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support Open Science related to the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedCOVID-19 Coronavirus. The Customer is a consortium represented by the XXXXXX XXXXEOSC-Synergy consortium. The Component providers are delivering a part of the Service(s) and are listed in Section 1. This Agreement is valid from 01/11/2019 20/03/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Provider on 20/03/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Component Provider onCESGA CETA- GRID IFCA- LCG2 IISAS- FedCloud IISAS- GPUCloud CESNET- MCC NCG-XXXXXX- PT Number of virtual CPU cores 40 20 200 50 20 64 100 Total Memory (GB) 50 50 400 000 00 0000 400 Number of GPU Cores 0 144 (Xxxxxxx) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approva l) 6 NVIDIA K20 0 0 Local disk 1TB 200GB 40GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 10 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 1 xxxx://xxxxxxxxxx.xxx.xx/ 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended 13/10/2020 Agreed OLA with the Component Provider till 12/2021 Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name 03/02/2022 Increased resources to run Spark on top of the Component Provider, cluster: 36 vCPU cores and extend the OLA with the Component Provider till 12/2022 32GB of RAM Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 9 Violations 11 10 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 11 Of the Component Provider 13 11 Of the EGI Foundation 13 12 Of the Customer 14 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNDepartment of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-CLOUD-BARI Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources PolicyCLOUD1 aims to harness the potential of digitisation, big data and Technology Infrastructure". It is a research infrastructure that was initiated from cloud technologies to improve the vision that all digital language resources modelling, creation and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support implementation of researchers in the humanities and social sciencespolicy. In 2012 CLARIN ERIC1 was established three years (2020-2023) the project will address challenges faced by many businesses and took up the mission to create public administrations of improving how they make policy decisions by accessing and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedusing data. The Customer is a consortium represented by the XXXXXX XXXXATOS. This Agreement is valid from 01/11/2019 01/08/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 104 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 25,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 30,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 11/11/2019 07/08/2020 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 06/12/2021 Extended OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNCYFRONET-CLOUD-BARI CLOUD (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 01/08/2020 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 30/11/2015 OLA agreed signed with the Component Provider provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended 02/10/2018 Updated OLA with the Component Provider till 12/2021 until 06/2019 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 12/06/2019 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the until 06/2020 Xxxxxxxx Xx Xxxxx v0.4 30/04/2020 Updated OLA with the Component Provider till 12/2022 until 06/2021 Xxxxxxxx Xx Xxxxx v0.5 27/07/2021 Updated OLA until 06/2022 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 7 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of the EGI Foundation 13 10 Of the Customer 14 10 Review, extensions and termination 14 References 14 10 The present Operational Operation Level Agreement (“the Agreement”’) is made between EGI Foundation XXX.xx (the Service Provider) and INFN-CLOUDCATANIA-BARI STACK (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands The EXTraS project (Exploring the X-ray Transient and variable Sky1) is harvesting the hitherto unexplored temporal domain information buried in the serendipitous data collected by the European Photon Imaging Camera (EPIC) instrument on board the ESA XMM-Xxxxxx, in 13 years of observations. The main result will be a public catalogue that will become the reference for "Common Language Resources time domain astrophysics in the soft X-ray band, until a future, dedicated mission is deployed. The project plans to perform part of this analysis by exploiting Cloud resources through a dedicated science gateway. This will allow extending the analysis to recent EPIC data, not included in the public catalogue that will be released at the end of 2016, and Technology Infrastructure". It is a research infrastructure that was initiated will also allow users from the vision that all digital language resources community to analyse their own data using EXTraS pipelines. Moreover, population studies of transient and tools from all over Europe variable sources can be performed only when the systematic analysis of the full data sample and beyond are accessible through a single sign-on online environment for its screening and validation is concluded, i.e. after the support end of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedEXTraS project. The Customer User is a consortium represented by the XXXXXX XXXXINAF-IASF. This Agreement is valid from 01/11/2019 01/06/2017 to 31/12/202201/06/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation foundation and the Component Provider onon 30/11/2015. The Agreement extends the Resource Center OLA2 with following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded, by the European Commission or government grants. ● Pay-per-use - Model where the customer directly pays for the service used. 1 xxxx://xxx.xxxxxx-xx0.xx 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 The Services are defined by the following properties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Center: INFN-CATANIA-STACK (Country: Italy) o Services: Cloud Compute ▪ Number of Virtual CPU cores: 10 ▪ Memory per core (GB): 4GB per core, 40GB in total ▪ Local disk (GB): 20 GB ▪ Public IP addresses: yes ▪ Payment mode offer: Sponsored ▪ Other technical requirements: ▪ Duration: 01/06/2017 – 01/06/2022 o Allocation type: Pledged o Provider AUP link: xxxxx://xxxxxxxxx.xxx.xx/document/2623 o Supported VOs: xxxxxx-xx0.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx-xx0.xx o VO-wide list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxxx-xx0.xx/xxxxx.xxxx o GOCDB endpoint urls: xxxxx-xxxxxx.xx.xxxx.xx (xxx.xxxxxxxxx.xxxx) Online Storage (category: Storage) Description: xxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Center: INFN-CATANIA-STACK (Country: Italy) o Online Storage ▪ Guaranteed storage capacity [TB]: 0.6 ▪ Opportunistic storage capacity [TB]: ▪ Standard interfaces supported3: POSIX ▪ Storage technology4: ▪ Payment mode offer: Sponsored ▪ Other technical requirements: 3 CDMI, POSIX, SWIFT, etc. 4 DPM, dCache, STORM, etc. ▪ Duration: 01/06/2017 - 01/06/2022 o Allocation type: Pledged o Provider AUP link: xxxxx://xxxxxxxxx.xxx.xx/document/2623 o Supported VOs: xxxxxx-xx0.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx-xx0.xx o GOCDB endpoint urls: N/A 2 Service hours and exceptions As defined in Resource Center OLA.

Issue Date Comment Author. FINAL 11/11/2019 05/05/2021 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 06/12/2021 Extended OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNTR-CLOUDFC1-BARI ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single signThe EGI Applications on Demand (AoD)1 service allows user-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable friendly access to digital language data a portfolio of scientific applications and application hosting frameworks (in writtenScience Gateways, spokenVREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or multimodal form) for scholars in small, fragmented communities, typically referred to as ‘the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedlong tail of science’. The Customer User is a consortium represented by the XXXXXX XXXXEGI Foundation. This Agreement is valid from 01/11/2019 01/05/2021 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx v1 2020-09-08 First draft for review Xxxxxxxx Xx Xxxxx, Xxxxxx Xxxxxxx, Xxxxxx Xxxxx v0.2 20/11/2020 Extended OLA with Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxxxxxx - XXX Foundation v1.1 2020-09-25 Approved version attached to the Component Provider till 12/2021 Xxxxxxxx contract as an Annex Xxxxxx Xxxxx Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxxxxxx - XXX Foundation Xxxxxxx Xxxxxx - ENG v1.2 2020-10-28 Specifications of first component provider (BIFI) added Xxxxxx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13)Xxxxx, updated the name of the Component ProviderXxxx Xxxxxxxxx, and extend the OLA with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx Xxxxxxxxx - XXX Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 10 Of EGI Foundation 13 10 Of the Customer 14 11 Finance and Administration 12 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI GoSafe/GoSafe (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. CLARIN stands GoSafe Project short description XxXxxx’s main goal is to create the conditions and the standards for "Common Language Resources a “EU free COVID-19 pass”, the “#GoSafe pass” that gives to the holder the right to travel safely among different countries (national and Technology Infrastructure"international). It This pass is a research infrastructure token or a tag (that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through can be a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (in written, spoken, physical or multimodal form) for scholars in the social sciences and humanities, and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are locatedvirtual). The Customer is a consortium represented by the XXXXXX XXXX. Engineering Ingegneria Informatica S.p.A. This Agreement is valid from 01/11/2019 01/10/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2020. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 22/10/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/. The Services are defined by the following properties: Compute Resource Centre: BIFI Service Cloud Compute # of virtual CPU cores: 40 # of GPU cards 0 # of CPU cores per GPU card 0 Memory per core (GB): 2 Local disk (GB): 1000 Public IP addresses: 1 Allocation type: Pledged1 Other technical requirements: n/a 1 Resources are exclusively reserved to the Customer Payment mode offer: Pay-for-use2 Duration: 1/10/2020 to 31/12/2020 Virtual Organisation Supported VOs: xxxxxx.xxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx.xxx.xx VO-wide list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxxx.xxx.xx/xxxxx.xxxx Storage Resource Centre BIFI Category Online Storage Guaranteed storage capacity [TB]: 1 Standard interfaces supported: POSIX Storage technology: n/a Other technical requirements: n/a Duration: 1/10/2020 - 31/12/2020 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xxxxxx.xxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx.xxx.xx The Services are supported by additional services: • Accounting3 2 See service offer for specifications (e.g. pricing, administration) • Service Monitoring4 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of vo xxxxxx.xxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage6. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk7. Access requires a valid X.509 or the login via an EGI SSO account8. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.