Key Parameters and Interpretation. Target: This SLA is applicable for all transactions executed by ESIC users in DC and DRC for the Business Applications. • The response time would be measured from the point of submission of transaction in DC and its response at DC router. • The SLA for average response time will be calculated based on average of all response time for all transactions executed in DC/DR.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Key Parameters and Interpretation. Target: This SLA is applicable for all transactions executed by ESIC users in DC and DRC for the Business Applications. • The response time would be measured from the point of submission of transaction in DC and its response at DC router. • The SLA for average response time will be calculated based on average of all response time for all transactions executed in DC/DR. • The SLA for transactions exceeding 1 second response time will be calculated based on percentage of such transaction executed in DC/DR.
Appears in 1 contract
Samples: Service Level Agreement
