Key Performance Indicators (KPIs. 5.2.1 The Contracting Body requires a number of Key Performance Indicators (KPIs) that the Supplier shall be expected to meet/exceed when providing the Services to the Contracting Body. Measurement and monitoring of these KPIs shall be reported to The Contracting Body on a monthly basis or as required by The Contracting Body. Supplier confirmed compliance.
Key Performance Indicators (KPIs. 16.2.1. The performance in service delivery shall be monitored by the Authority and same shall be monitored vis-à-vis the Concessionaire’s Key Performance Indicators (the KPIs”) as detailed in Schedule C of this Agreement; and
16.2.2. In the event that the Concessionaire fails to repair or rectify any defect or deficiency in service in adhering to minimum KPIs; it shall be deemed to be in breach of the Agreement and the Authority shall be entitled to recover Damages, to be calculated as per the formula as set forth in Schedule C of this Agreement. Recovery of such Damages shall be without prejudice to the rights of the Authority under the Agreement, including the right of Termination thereof. The Damages shall not be recovered if the breach(ies) are on account of Force Majeure.
Key Performance Indicators (KPIs. 5.1 Together with the signed contract of services, the Carrier and the Handling Company will agree to sign a second document under the name of “Service Level Agreement-SLA” in which there will be key performance indicators (KPI’s) agreed by both parties.
Key Performance Indicators (KPIs. Full KPIs can be found at schedule 1 of the entire agreement document.
Key Performance Indicators (KPIs. (1) TMB will ensure that consultation occurs with employees when setting KPI’s prior to the period the KPI’s will apply for. KPI’s will be realistic and achievable in ordinary working hours.
(2) When setting and assessing KPI’s TMB will consider the following factors:
(a) Staffing levels.
(b) Authorised absences from normal duties.
(c) Relevant market factors.
(d) Provision of appropriate and relevant training to perform current job roles.
(e) the employee's experience.
(3) TMB will not adjust KPI’s during the period in which they apply without prior consultation with the employees to whom the KPI’s apply.
Key Performance Indicators (KPIs. 10.1 The Contractor and the Authority agree to monitor performance under the Contract in accordance with the Key Performance Indicators at Annex C.
10.2 Key Performance Indicators will be monitored by the Authority on an ongoing basis.
10.3 Progress and performance against each Key Performance Indicator shall be evaluated at each Performance Review meeting.
Key Performance Indicators (KPIs. 100% of orders delivered on time and in full. 100% of assessments marked and results fed back to the Council by agreed timescales. Exemplar assessments available to students prior to sitting exams.
Key Performance Indicators (KPIs. 2.1 The Key Performance Indicators (KPIs) applicable to this Framework Agreement are set out in clause 2,12 below.
2.2 The Provider shall establish processes to monitor its performance against the agreed KPIs. The Provider shall at all times ensure compliance with the standards set by the KPIs.
2.3 The Authority shall review progress against these KPIs to evaluate the effectiveness and efficiency of which the Provider performs its obligations to fulfil the Framework Agreement.
2.4 The Provider’s achievement of KPIs shall be reviewed during Quarterly Review Meetings, in accordance with paragraph 1 of this Schedule, and the review and ongoing monitoring of KPIs will form a key part of the framework management process as outlined in this Framework Schedule 7.
2.5 The Authority reserves the right to adjust, introduce new, or remove KPIs throughout the term of the Framework Agreement, however any significant changes to KPIs shall be agreed between the Authority and the Provider.
2.6 The Authority in its absolute and sole discretion reserves the right to use and publish the performance of the Provider against the KPIs without restriction.
2.7 The Provider shall produce a Quarterly KPI Report, the content and format of which will be agreed between the Parties during the Framework Agreement implementation stage. The Provider shall provide the Quarterly KPI Report to the Authority by the 5th of the following month
2.8 After the 4th quarter of each Year, the Provider shall produce an Annual KPI Report, the content and format of which will be agreed between the Parties during the Framework Agreement implementation stage. The timescales for the Authority’s receipt of the Annual KPI Report will be specified by the Authority during the Framework Agreement implementation stage.
2.9 The Provider shall provide all KPI reports to the Authority at no additional charge.
2.10 The Provider shall provide any additional Framework Agreement related management information that the Authority determines is necessary for the purpose of monitoring activity on this Framework and provide such management information at no additional cost to the Authority.
2.11 The Provider shall nominate a single point of contact to ensure timely delivery of all KPI Reports to the Authority.
2.12 The Authority will use the following quantitative and qualitative Key Performance Indicators (KPIs) to assist in monitoring the Framework Agreement: KPI 1 Written acknowledgement of appeal case papers within thre...
Key Performance Indicators (KPIs. 2.1 We measure our performance using Key Performance Indicators (or “KPI”s) for various Services, and these are used to assess our performance against operational targets and service levels.
2.2 KPIs are generally set out in our Service Descriptions. If we have not expressed a methodology in detail, and subject to our MSA and the approach we describe in any Agreement, then we rely generally on industry standard approaches.
Key Performance Indicators (KPIs. 2.4.1 A set of agreed KPIs will be used to assist in monitoring and managing the performance of the workgroup.
2.4.2 Team performance against the KPI may also be used by the Company in determining future performance bonus payments.
