Key Performance Indicators (KPIs. 5.2.1 The Contracting Body requires a number of Key Performance Indicators (KPIs) that the Supplier shall be expected to meet/exceed when providing the Services to the Contracting Body. Measurement and monitoring of these KPIs shall be reported to The Contracting Body on a monthly basis or as required by The Contracting Body. Supplier confirmed compliance.
Key Performance Indicators (KPIs. The following KPIs apply for the services provided by the Hosting Entity to the EuroHPC Joint Undertakingand defined in this Agreement: KPI Description Target value Period for computing of figure Resp. when operation Availability of the EuroHPC supercomputer Fraction of time the system is fully usable and available to users Includes: files systems, homes, login nodes, access network … > 95 % (monthly basis) for the first 3 months of operation >97% (monthly basis) for the remaining of the operational period Monthly Hosting Entity (HE) Scheduled maintenance of the EuroHPC supercomputer Maintenance is considered as scheduled if users are warned at least 1 week in advance < 8 h per month and not more than 5 days per year Monthly HE Stability of performances of the EuroHPC supercomputer Regular execution of a set of benchmarks > 90 % of the performances measured after the installation of the supercomputer Daily HE Availability of the critical auxiliary IT equipment IT equipment necessary for the usage of the EuroHPC supercomputer (example: network access, homes…) > 95 % (monthly basis) for the first 3 months of operation >97% (monthly basis) for the remaining of the operational period Monthly HE Usage of the EuroHPC Supercomputer (excluding unavailability and scheduled maintenance periods) In order to identify reasons for low usage (possibly bad tuning of queues for example), statistics on cumulated number of nodes of jobs in wait queue ready for execution are necessary > 75 % on a monthly basis (% of core hours consumed) Weekly JU+HE Available access time to the EuroHPC Joint Undertaking Percentage of the total available access time. Assigned percentage (directly proportional to the financial contribution; up to 35%) of available access time dedicated to run the Joint Undertaking’s access time. Monthly HE Handling of tickets A ticket is considered as solved only once the user agrees. Providing workaround is acceptable if the workaround has no major negative consequence Help desk on duty all business days from 8:00 to 18:00 (hosting Entity time zone 70% should be solved in less than 2 working days, 20% in less than 5 working days, the remaining 10% in less than 1 month (if the number of ticket is less than xxx per month) Monthly HE Availability of the facility Cooling, power supply, fire security. > 99 % on a monthly basis No more than 5 days of maintenance per year Monthly HE Availability of external connectivity External connectivity (GÉANT). > 99 % on a mont...
Key Performance Indicators (KPIs. 5.1 Together with the signed contract of services, the Carrier and the Handling Company will agree to sign a second document under the name of “Service Level Agreement-SLA” in which there will be key performance indicators (KPI’s) agreed by both parties.
Key Performance Indicators (KPIs i) Parties to the agreement recognise and are committed to the development and introduction of improvements to increase the efficiency of the organisation. The company uses KPI’s to measure overall performance and the effect of any improvements.
Key Performance Indicators (KPIs a) All parties to this agreement are committed to the introduction and achievement of productivity improvements measured through the establishment of key performance indicators.
Key Performance Indicators (KPIs. 16.2.1. The performance in service delivery shall be monitored by the Authority and same shall be monitored vis-à-vis the Concessionaire’s Key Performance Indicators (the KPIs”) as detailed in Schedule C of this Agreement; and
Key Performance Indicators (KPIs. 9.1 DFID intends to introduce Key Performance Indicators into this contract with a view to managing the Service Providers performance throughout the life of this contract to allow the measurement of aspects such as service provision or programme delivery. The DFID suite of baseline indicators have been provided as an additional document to this ITT. These give and indication of how DFID propose to measure the Service Providers achievement of Key Milestones. Please note these are not absolute and are subject to change. Service providers are welcome to propose a list of indicators which reflects the outputs within the logframe. The final suite of KPI’s will be agreed with the service provider upon completion of the Inception Phase.
Key Performance Indicators (KPIs. The Provider’s performance will be reviewed and measured against Key Performance Indicators. The Service Purchaser will publish KPI’s for each service area covered by the Framework Agreement. In addition specific KPIs may be published in the Order Form for Services.
Key Performance Indicators (KPIs. 2.1 The Key Performance Indicators (KPIs) applicable to this Framework Agreement are set out in clause 2,12 below.
Key Performance Indicators (KPIs. The Partnership Board will agree Key Performance Indicators for the Contracts covered by the Partnering Agreement and these will form an Appendix to this Agreement. Performance will be measured against the agreed KPI’s on a quarterly basis by the Partnership Board and issues of poor performance resolved.
