KPI Formula. Compute the percentile corresponding to values below the agreed KPI for the response time RT = Σ (successful request with an answering time within the response time limit ) x 100 % Σ (successful request)
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
KPI Formula. Compute the percentile corresponding to values below the agreed KPI for the response time RT UIA2 = Σ (successful request with an answering time within the response time limit ) x 100 % Σ (successful request)) where UIA2 is the KPI for the response time of the checking of qualities and relationships service.
Appears in 1 contract
Sources: Service Level Agreement