KPI Service Levels Clause Samples

KPI Service Levels. With respect to the KPI Service Levels for Payroll and HRIT, as identified in each applicable Country Agreement, the parties shall agree on the applicable KPI Service Level metric prior to the Process Take On Date. Exult shall report on its performance of the Services in accordance with such KPI Service Level thereafter.

KPI Service Levels. 3.2.1 With respect to the KPI Service Levels for Payroll and HRIT, as identified in each applicable Country Agreement, the parties shall agree on the applicable KPI Service Level metric prior to the Process Take On Date. Exult shall report on its performance of the Services in accordance with such KPI Service Level thereafter. 3.2.2 With respect to the remaining KPI Service Levels, the parties shall agree on the applicable provisional KPI Service Level metric prior to the Process Take On Date. Exult shall measure and report its performance of the Services in accordance with such provisional KPI Service Levels for an agreed period of time, [***]*, in order to determine the appropriate KPI Service Level metric. After such period, the parties shall agree on the applicable KPI Service Level metric and Exult shall report on its performance of the services in accordance with such Service Level thereafter. 3.2.3 To the extent that a KPI Service Level is not achieved due to any non-performance of or any other defect in any systems, hardware or other technical infrastructure, other than those systems, hardware or other technical infrastructure supplied or controlled by Exult under this Agreement, Exult Supplier shall have no liability for such failure to achieve the KPI Service Levels.