LICENSED PRODUCT SUPPORT Clause Samples
LICENSED PRODUCT SUPPORT. (a) The License Agreement terms do not include technical support by MS to COMPANY, its Channel or end users. Technical support for COMPANY may be available from MS, MSCORP, or an MSCORP subsidiary, pursuant to a separate agreement.
(b) COMPANY is solely responsible for end user support, and shall advise end users accordingly.
LICENSED PRODUCT SUPPORT. (a) This Agreement does not include technical support by MS to DISTRIBUTOR, OEM Customers or end users.
(b) DISTRIBUTOR shall provide commercially reasonable support for the Licensed Products to OEM Customers and shall advise OEM Customers accordingly.
(c) For the term of this Agreement, either (i) DISTRIBUTOR shall have and maintain a valid technical support services contract for the Licensed Product(s) with MSCORP through Microsoft Services for Embedded Partners or with a third party for an equivalent level of such services, or (ii) MS verifies that DISTRIBUTOR itself provides an equivalent level of such services. If the DISTRIBUTOR chooses to acquire support through MSCORP, DISTRIBUTOR acknowledges that MSCORP may charge applicable support fees under such contract.
(d) DISTRIBUTOR shall provide MS with ninety (90) days prior written notice of any substantive change in DISTRIBUTOR's support policy for the Licensed Product.
LICENSED PRODUCT SUPPORT. (a) This Agreement does not include technical support by MS to DISTRIBUTOR, OEM Customers or end users.
(b) DISTRIBUTOR shall provide commercially reasonable support for the Licensed Products to OEM Customers and shall advise OEM Customers accordingly.
(c) For the term of this Agreement, DISTRIBUTOR shall either (i) enter into and maintain a technical support services contract for the Licensed Product(s) with MSCORP for a minimum of two hundred (200) hours through Microsoft Services for Embedded Partners or with a third party for an equivalent level of service, or (ii) MS verifies that DISTRIBUTOR has and maintains a competency and level equivalent to those services. If the DISTRIBUTOR chooses to acquire support through MSCORP, DISTRIBUTOR acknowledges that MSCORP may charge applicable support fees under such contract.
(d) DISTRIBUTOR shall provide MS with ninety (90) days prior written notice of any substantive change in DISTRIBUTOR's support policy for the Licensed Product.
LICENSED PRODUCT SUPPORT. (a) This Agreement does not include technical support by MS to COMPANY, OEM Customers or any end users. COMPANY may be able to purchase technical support services from MS or a MS Party, under a separate agreement.
(b) COMPANY shall provide commercially reasonable support for the Licensed Products to OEM Customers. COMPANY shall advise OEM Customers to contact COMPANY for support.
(c) For the term of this Agreement, COMPANY shall maintain a valid technical support services contract for the Licensed Products through Microsoft OEM Services for Embedded Partners or with a third party for an equivalent level of such services. Instead of such a contract, upon request, MS will verify that COMPANY itself provides an equivalent level of such services. If COMPANY chooses to acquire support through MSCORP, COMPANY agrees that MSCORP may charge applicable support fees under such contract.
(d) Upon request, COMPANY shall provide a copy of its current OEM Customer support policy for the Licensed Products. COMPANY shall provide MS with *** days' prior written notice of any substantive change in COMPANY's support policy for Licensed Products.
LICENSED PRODUCT SUPPORT. (a) This Agreement does not include technical support by MS to DISTRIBUTOR, OEM Customers or end users.
(b) DISTRIBUTOR shall provide commercially reasonable support for the Licensed Products to OEM Customers and shall advise OEM Customers accordingly.
(c) For the term of this Agreement, either (i) DISTRIBUTOR shall have and maintain a valid technical support services contract for the Licensed Product(s) with MSCORP through Microsoft OEM Services for Embedded Partners or with a third party for an equivalent level of such services, or (ii) MS verifies that DISTRIBUTOR itself provides an equivalent level of such services. If the DISTRIBUTOR chooses to acquire support through MSCORP, DISTRIBUTOR acknowledges that MSCORP may charge applicable support fees under such contract.
(d) DISTRIBUTOR shall provide MS with a copy of its current OEM Customer support policy for the Licensed Product upon request. DISTRIBUTOR shall provide MS with * days prior written notice of any substantive change in DISTRIBUTOR's support policy for the Licensed Product.
LICENSED PRODUCT SUPPORT a. This Agreement does not include technical support by MS to Company, OEM Parties or any end users. Company may be able to purchase technical support services from MS or a MS Party, under a separate agreement.
b. Company shall provide commercially reasonable support for the Licensed Products to OEM Parties. Company shall advise OEM Parties to contact Company for support.
c. For the term of this Agreement, Company shall maintain a valid technical support services contract for the Licensed Products through Microsoft OEM Services for Embedded Partners or with a third party for an equivalent level of such services. Instead of such a contract, upon request, MS will verify that Company itself provides an equivalent level of such services. If Company chooses to acquire support through MSCORP, Company agrees that MSCORP may charge applicable support fees under such contract.
d. Upon request, Company shall provide a copy of its current OEM Customer support policy for the Licensed Products. Company shall provide MS with *** days’ prior written notice of any substantive change in Company’s support policy for Licensed Products. Microsoft OEM Distribution Agreement for Software Products for Embedded Systems, # *** dated July 1, 2008 between MS and B SQUARE CORPORATION *** Confidential treatment requested