Licensor Maintenance and Support Clause Samples

Licensor Maintenance and Support. Mercury Interactive will provide First Level Support for its internal use licenses and to its End Users and Mercury Interactive Alliance Partners, as described in Exhibit C. Subject to payment by Mercury Interactive of the applicable fees stated in Exhibit A (if any), Licensor will provide Second Level Support and Third Level Support to Mercury Interactive and Affiliates, in accordance with Licensor’s most comprehensive maintenance and support offering made generally available to its other end-user licensees of Licensor Software or in accordance with the support plan stated in Exhibit C, whichever provides a higher level of service, and will support Mercury Interactive as needed for its research and development and integration efforts, in accordance with Exhibit D.