Common use of Limitations of PTS and Tech Support Pro Clause in Contracts

Limitations of PTS and Tech Support Pro. i. PTS and Tech Support Pro do not support all software, hardware products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS and Tech Support Pro do not include training on hardware or software use. ii. PTS and Tech Support are not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) software development; iii) warranty repairs or product replacement; iv) support for Windows® 95 and earlier versions of Windows; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmware, software, operating systems, or applications. Use of PTS or Tech Support Pro does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications. iv. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS and Tech Support Pro are offered as "best efforts" service and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. v. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem.

Limitations of PTS and Tech Support Pro. i. PTS and Tech Support Pro do not support all software, hardware products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS and Tech Support Pro do not include training on hardware or software use. ii. PTS and Tech Support are not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) software development; iii) warranty repairs or product replacement; iv) support for Windows® 95 and earlier versions of Windows; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmware, software, operating systems, or applications. Use of PTS or Tech Support Pro does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications. iv. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS and Tech Support Pro are offered as "best effortseffort" service services and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. v. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem.

Limitations of PTS and Tech Support Pro. i. PTS and Tech Support Pro do not support all software, hardware products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS and Tech Support Pro do not include training on hardware or software use. ii. PTS and Tech Support are not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) software development; iii) warranty repairs or product replacement; iv) support for Windows® 95 and earlier versions of Windows; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmware, software, operating systems, or applications. Use of PTS or Tech Support Pro does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications. iv. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS and Tech Support Pro are offered as "best efforts" service and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. v. . You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem.