Common use of Limitations of PTS and Tech Support Pro Clause in Contracts

Limitations of PTS and Tech Support Pro. i. PTS and Tech Support Pro do not support all softw are, hardw are products, applications or features and w e reserve the right to defer support issues to your equipment or softw are vendor. PTS and Tech Support Pro do not include training on hardw are or softw are use. ii. PTS and Tech Support are not intended to replace the more advanced technical support that may be available from hardw are or softw are manufacturers. iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) softw are development; iii) w arranty repairs or product replacement; iv) support for Window s® 95 and earlier versions of Window s; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmw are, softw are, operating systems, or applications. Use of PTS or Tech Support Pr o does not constitute a license to use the softw are, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your softw are and applications. iv. In some cases, w e may not be able to diagnose or resolve a problem because of complications w ith your computer or its configuration. PTS and Tech Support Pro are offered as "best efforts" service and w ithout w arranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot softw are not on our list of supported products. v. You understand and agree that technical problems may be the result of softw are or hardw are errors not yet resolved by the product manufacturer, and that w e may not have the ability to obtain the information necessary to resolve a specific technical problem.

Limitations of PTS and Tech Support Pro. i. PTS and Tech Support Pro do not support all softw are, hardw are products, applications or features and w e reserve the right to defer support issues to your equipment or softw are vendor. PTS and Tech Support Pro do not include training on hardw are or softw are use. ii. PTS and Tech Support are not intended to replace the more advanced technical tec hnical support that may be available from hardw are or softw are manufacturers. iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) softw are development; iii) w arranty repairs or product replacement; iv) support for Window s® 95 and earlier versions of Window s; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmw are, softw are, operating systems, or applications. Use of PTS or Tech Support Pr o does not constitute a license to use the softw are, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary neces sary licenses to use your softw are and applications. iv. In some cases, w e may not be able to diagnose or resolve a problem because of complications w ith your computer or its configuration. PTS and Tech Support Pro are offered as "best efforts" service and w ithout w arranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot softw are not on our list of supported products. v. You understand and agree that technical problems may be the result of softw are or hardw are errors not yet resolved by the product manufacturer, and that w e may not have the ability to obtain the information necessary to resolve a specific technical problem.

Limitations of PTS and Tech Support Pro. i. PTS and Tech Support Pro do not support all softw are, hardw are products, applications or features and w e reserve the right to defer support issues to your equipment or softw are vendor. PTS and Tech Support Pro do not include training on hardw are or softw are use. ii. PTS and Tech Support are not intended to replace the more advanced technical support that may be available from hardw are or softw are manufacturers. iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) softw are development; iii) w arranty repairs or product replacement; iv) support for Window s® 95 and earlier versions of Window s; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmw are, softw are, operating systems, or applications. Use of PTS or Tech Support Pr o does not constitute a license to use the softw are, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your softw are and applications. iv. In some cases, w e may not be able to diagnose or resolve a problem because of complications w ith your computer or its configuration. PTS and Tech Support Pro are offered as "best efforts" service and w ithout w arranty except as specifically set forth f xxxx in this Agreement. We reserve the right to refuse to troubleshoot softw are not on our list of supported products. v. You understand and agree that technical problems may be the result of softw are or hardw are errors not yet resolved by the product manufacturer, and that w e may not have the ability to obtain the information necessary to resolve a specific technical problem.