Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided Axon warrants that its law enforcement hardware products which are manufactured by each manufacture being bid provides slightly different things. Most provide for coverage against mfg Axon are free from defects in workmanship and materials for a industry standard amount period of timeone (1) year from the date of receipt. Some cover parts Axon-manufactured accessories are covered under a limited ninety-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturer's warranty. There are extended warranties available as defined in the Axon Master Services and labor within warranty period however Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some do not cover laborsolutions we are authorized resellers of hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon Interview, etc.). Products that we are authorized to resell abide by the manufacturer's warranty. Further details can be provided upon request. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of Restrictions are outlined in our warranty, which has been included in the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersuploaded attachments. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty Our warranties do not cover the expense of technicians' travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rareperform warranty repairs. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES Axon will be available 24 hours/7 days per week by phone for emergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. If a site visit is deemed necessary due to an issue (i.e. access point failures or accidental cut wires) and not an Axon or Axon Evidence issue there may be providing any coverage a charge assessed to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiiagency. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back Axon will troubleshoot these devices to the manufacturer in best of our ability. If we are unable to resolve the issue and out of the devices require warranty for service all based on MFG policyservice, this will be performed by the manufacturer. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged Axon does not allow exchanges or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelinesreturns. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible Please see our MSPA for whatever issue is presented. MES does our best to always resolve issues presentedfull details. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountPlease refer to the included MSPA. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 30. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency ServicesAxon does not offer leasing or financing options. Alternatively, Inc utilizes Community Leasing Partners as Axon offers a source provision in its MSPA which allows for leasing/financing eligible items when requestedcancellation by the agency if sufficient funds are not appropriated. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms Axon will process orders Axon will accept from Sourcewell members directly, as our distributor network in the United States and as stated previouslyCanada does not sell our video products. Our Order Entry team enters orders into our CRM, MES is a dealer so there would be no network outside of ourselves processing ordersSalesforce. All orders, regardless of the sales platform utilized Reports will be marked that they are Sourcewell Contract orders within our internal systems to make maintained and extracted from Salesforce for quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell priceSourcewell. *

Line Item Question Response. 43 45 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. Yes * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All No usage limitation. Standard warranty is for 1 year bumper-to -bumper exclusive of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersitems such as nozzles. * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. Yes * 46 48 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will Our dealer contracts require that they provide service for all customer within their area of responsibility. This would of course include Sourcewell member customers. In very rare situations and with the agreement of the customer, authorizations for a specific customer to perform their own warranty repair can be given. Vactor and our dealer would support this by providing parts, work instructions and compensation at pre-established rates. Authorization would only be given if the required repair is considered relatively easy to accomplish and did not be providing present any coverage to Canada. MES distribution agreements are risk for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiicustomer. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Our warranty covers all items with the distributor exception of products made engines, truck chassis, tires and other components that carry their own manufacturers warranty. These items are typically supported by local dealer facilities. Any items/components that do not have local service would be cover by Vactor and our dealers. We have been know to assist our end-user by leveraging our contacts with engine and chassis manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policydealers. * 48 50 What are your proposed exchange and return programs and policies? Goods received in damaged It is extremely rare that we would need to exchange or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelineshave a product returned. If the product one of our sewer cleaners was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected determined to be done within 30 days of delivery wrong for a specific customer need/application, we would work with them to modify or sooner by exchange a product for one that would work better. Ultimately, we are all better off if the customer. After that time MES and most manufacturers will not be held responsible for whatever issue customer is presented. MES does our best to always resolve issues presentedsatisfied with their product - that's what we work toward. * 49 51 Describe any service contract options for the items included in your proposal. MES lists We are not specifically offering service for items we submit for bidcontracts with this proposal. However, most of our dealer offer a variety service contract options and service specials. The offerings can be from full-service turnkey parts and service solutions to specific targeted specials. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountdealer specific. * 50 What are Describe in detail your payment terms (e.g.performance standards or guarantees, net 10including conditions and requirements to qualify, net 30)? Net 30 * 51 Do you provide leasing or financing optionsclaims procedure, especially those options that schools and governmental entities overall structure. You may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe upload representative samples of your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 52 Describe any performance standards or guarantees that apply to time and when market conditions permit, Municipal Emergency Services may your services To ensure that our products are supported in a timely manner we offer a trade in credit for items being replacedbumper-to-bumper, 1-year standard warranty (exclusive of wear parts). When applicable, the value of the trade in will be based on market We have a nation wide/North American service network with all dealer connected via our service network software (providing specific unit service history and product conditions at the timeservice/recall information). We also have a 24-hour hotline to assist both dealers and end-user with diagnosis and troubleshooting information. * 53 Briefly describe Describe any service standards or guarantees that apply to your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described services (policies, metrics, KPIs, etc.) Several months after delivery of each new unit we send out a Customer Satisfaction Survey asking for feedback in the Contract templateareas of product quality, performance, level of satisfaction with their dealer experience and overall product. For exampleAny negative mark or comment is recorded and assigned for follow-up. The scores are tallied in the form of a Customer Satisfaction Index (CSI) score. Several quality and service performance measures are tied to the CSI. This helps us understand the voice of the customer and ensures that we are monitoring quality, indicate whether performance and overall customer satisfaction at the manufacturer level. * 54 Describe your payment terms and accepted payment methods? Payment terms are established between the Vactor dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase ordersmember. Municipal Emergency Services has several ordering platforms Generally, this is net 15 or net 30-days. However, our dealers do much of their business municipally and as stated previouslyunderstand that some entities need to apply different payment terms. Most of the time the specific member requirements can be met if within reason. The standard payment terms between our dealer and us is net 30-days. * 55 Describe any leasing or financing options available for use by educational or governmental entities. Again, MES is a leasing and financing options are determined between the Vactor dealer so there would be no network outside of ourselves processing ordersand the Sourcewell member. All orders, regardless of the sales platform utilized will be marked our dealers offer some type of leasing and/or financing option. This is usually with a third-party that we or they are have established relationships with. We often recommend NCL and many of our dealers have an established relationship with NCL and use NCL's Sourcewell Contract orders within our internal systems contract solution for lease/financing options. * 56 Describe any standard transaction documents that you propose to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a use in connection with an awarded contract (or noneorder forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) but there in the document upload section of your response. We do not have a standard transaction document that is no default and provided to the field cannot be bypassedend-user/member. Once a quote is verified and approved by a memberTypically, the quote becomes the sales order, the sales order generates entity issues a purchase order to our supplier if not dealer based on a Sourcewell proposal/quote that is generated through our configurator tool. The dealer submits the "quote" to us as an order once the member issues a PO. We, in stock in turn, issue an electronic acknowledgement document to the dealer confirming what was ordered. This is our facilitystandard process today, for all orders, and then becomes an invoice- all a product of Sourcewell orders fit nicely within our existing process. I am including example document in the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration dateupload section. * 54 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits The payment process for members is a transaction between Sourcewell member and Vactor dealer. I do not believe P-Card and credit card purchases to $10,000transactions are used. There is We (Vactor) do not accept P-card payments from our dealers. We have no added fee to use this methodhidden or undisclosed costs. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off We are offering our full-line of those MSRP, sewer cleaners and hydro-excavators. Our pricing model is a 3% discount from list price or net price lists as on all Vactor/TruVac manufactured products (and options) exclusive of chassis and freight (from factory to dealer location) costs. We are also offering the rental of our sewer cleaners and hydro-vacs. Rental rates apply across the US and Canada (in Canadian dollars). The rates provided on the rental rate sheets are the Sourcewell member's price. We will also offer used sewer cleaners and hydro-vacs, primarily from our rental fleet. These are generally late model year and because of various usage and condition of specific units, the pricing will be a negotiated and agreed to price between the member and the Vactor dealer. This allows members a method of obtaining quality equipment at a much lower initial acquisition cost. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? Due to the expanse of our product offerings, our warranties offer numerous product specific assurances for the products purchased by our customers. Typically, our warranties offer a common coverage against manufacturer defects and product performance up based on the manufacturer's warranty. The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some also cover parts and labor within warranty period however some do not cover laborthe specified time of coverage. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of MES will perform the warranties warranty service as an authorized repair center unless our vendor has specified in the warranty to return the product or products to the OEM's location for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersrepair. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty of our warranties do not cover travel time and transportation cost or mileage unless there is a gross malfunction or failure of the product and in those cases purchased. In these instances, we work with the mfg customer directly to work through ensure MES can rectify the issue on situation and offer a case by case issue which is raresolution. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will We do not be providing any coverage to Canada. MES distribution agreements are offer onsite uniform services for the USA and that following states: New Hampshire Maine North Dakota Hawaii Warranty is where we have sales and service staff to maintain the market in the USA.There are only n/a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiithese areas. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is will perform the distributor of warranty service as an authorized repair center unless the OEM has specified in the warranty to return the product or products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty OEM's location for service all based on MFG policyrepair. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition defection will be repaired or replaced as outlined by based on the manufactures warranty guidelines and guidelines. If terms of the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedwarranty. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidSewing/Tailoring Embroidery Art Requests/Requirements * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. These are both for annual testing, repair in and out You may upload representative samples of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 53 Describe any performance standards or guarantees that apply to time your services (product longevity or wear- resistance). MES offers best in class service and when market conditions permit, Municipal Emergency Services may offer guarantee of all service work which is supported by a trade in credit for items being replaced. When applicable, the value warranty of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell priceservice completed. *

Line Item Question Response. 43 44 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different thingsYes, Tiger has a 1-year standard warranty on all products. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborThis is listed in the Tiger Standard Warranty Policy that is included in the "Warranty " documents area. * 44 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All There are no restrictions to any governmental entities. Tiger works directly with our customers to explain the warranty and what it covers at the time of purchase. Tiger Corporation also offers our customers the warranties opportunity to purchase an extended warranty for the companies MES is bidding shows coverage for normal wear and use. Abuse up to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers5 years. * 45 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not Tiger will cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue transportation costs on a product needed for repair for the first 60 days. Limited coverage for 1 year after purchase. If unique circumstances require assistance, Tiger works with our customers in covering this cost on a case-by-case by case issue which is rarebasis. * 46 47 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Every region in North America will not be providing any coverage to Canadaserviced by a Tiger Authorized Dealer. MES distribution agreements are for Service, as well as warranty repair, is provided through the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiinearest Tiger Authorized Dealer. * 47 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is All warranties will be covered by Tiger Corporation with the distributor exception of products made by tractor warranties. As a business partner with New Xxxxxxx, Xxxx Xxxxx, and Case IH tractors, these OEM manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under provide warranty and out of warranty product support for all tractor related repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 49 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition Depending upon the situation the customer will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed work directly with the carrier Tiger Authorized Dealer for exchanges and we will then work to resolve the replacement asapreturn items. These evaluations are expected to be done within 30 days Tiger provides a limited number of delivery or sooner by the customer. After that time MES rebuilt components and most manufacturers will not be held responsible Dealers may return parts and whole goods in new and unused condition for whatever issue is presented. MES does our best to always resolve issues presentedfull credit. * 49 50 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidTiger offers a one (1) year standard warranty on all products. These This factory warranty covers any failure that happens under normal conditions. All Tiger products are both for annual testingeligible to receive an extended warranty, repair in and out of warranty with listed labor and parts cost discountranging from 1 to 5 years depending upon customer preference. Numerous Tiger dealers will offer service/maintenance programs to the end-users depending upon the customer preference. * 50 What are 51 Describe your payment terms (e.g.and accepted payment methods? Tiger policy allows Net 45 day payment terms. Exceptions can be made to this for special circumstances prior to acceptance of order. Bank Checks, net 10ACH Transfers, net 30)? Net 30 * 51 Do you provide leasing or financing and Wire Transfer are accepted as payment options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program any leasing or policy financing options available for use by educational or governmental entities. Tiger Corporation has been working directly with (NCL) Nationals Cooperative Leasing for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replacedlast 3 years. When applicablea customer inquires about financing or governmental leases, we refer them to NCL. This relationship has benefited many of our Sourcewell/Tiger customers. NCL sample documents from the value of Tiger website are uploaded to the trade in will be based on market and product conditions at the time"Additional Documents" folder. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membersparticipating entities' purchase orders. Municipal Emergency Services has several Tiger ensures that the ordering platforms process through the Sourcewell Contract is easy and as stated previouslypain-free for the end- user/ customer! Every order will be sent to Tiger Corporation by either the Tiger dealer, MES Tiger field manager or purchasing entity through email or fax. All purchase orders from the customer are made out to Tiger Corporation. Tiger verifies every Sourcewell order includes the membership number and all appropriate customer information. Next, the order is checked for accuracy & compatibility. Orders are transferred from the individual Sourcewell specific quote sheets and processed by our order fulfillment specialist at our factory. When the order is internally entered into our business system, it is transitioned into a work order in our company manufacturing software for building that specific product for the customer. We create an order code specific to the Sourcewell contract and then enter that information into Tiger's operating business system to assure all orders are tracked accordingly, and quarterly reports are processed in a timely manner for payment to Sourcewell. Once the order is placed in the system, our team is able to track from the first entry in our production system to completion and ship date. Xxxxx's accounting team, with direction from Tiger management, will track all Sourcewell orders and accrue the fees accordingly. The accounting office will submit the required quarterly reports. Accuracy in record keeping is a dealer so there would be no network outside key strength of ourselves processing ordersTiger's accounting team as we manage 23 state contracts as well as supporting our dealers. All orders, regardless of Per Company policy the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field customer cannot be bypassedbilled until the competed unit is delivered and accepted by the customer. Once a quote Xxxxx's Authorized Dealer network is verified educated in the delivery of contract sales and approved by a memberaids in the order processing, delivery, and payment processing, working directly with the customer. In this manner, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facilitycustomer receives their finished product on time, and then becomes an invoice- all a product Xxxxx maintains accurate records of the original quote complete order fulfillment process. In summary, Xxxxx's goal is to ensure an easy ordering process and a positive customer experience for each Sourcewell member that does not have to be rebusiness with our company. Tiger will ensure accurate record-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts keeping for all Sourcewell orders and prompt payment of the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datefee. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Tiger uses contractual Sourcewell specific quote sheets that make placing an order simple and effective for our customers and dealers. Just type in the quantity of the product you would like, and the form calculates the discount off of list price and tabulates the total at the bottom of the page. We include the warranty paperwork with every order and a copy of the invoice along with instructions to call Tiger Corporation if there are any questions on the purchase or product itself. A sample quote sheet has been uploaded to the "Marketing Plan Documents." * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Tiger currently does not accept P-Card cards, only because we have not had the need to do so. Tiger can certainly set up and credit card purchases receive P-cards, and would not charge any additional costs to $10,000Sourcewell members. There is no added fee to use this methodTiger can and routinely accepts wire transfers and ACH payments for ease of conducting business. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Tiger Corporation has a standard list price on all our products. All Sourcewell members will upload MSRPreceive an 18% discount on each line item from Tiger List prices. Prices are FOB destination. Tiger Corporation manufactures and sells side and twin rotary mowers, side, twin, rear, and triple flail mowers, boom mowers with reaches from 18 to 30 feet, along with 15 different attachment heads for these boom mowers. Tiger will supply Sourcewell, the Tiger Authorized Dealer, and the Sourcewell member with a Sourcewell specific interactive quote sheet to order products and a copy of the Sourcewell-Tiger Price List. Sourcewell Price List has been uploaded to the "Pricing Documents" folder. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Tiger will offer an 18% discount on all Tiger List prices. A Sourcewell specific interactive quote sheet is provided for ease of ordering. A copy of the complete Sourcewell-Tiger Quote Sheets has been uploaded to the "Additional Documents" folder. * 58 Describe any quantity or volume discounts or rebate programs that you offer. Tiger offers an additional 2% discount on any order with three (3) units or more on the same order. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Tiger will offer cost plus 12% on material costs and any additional labor charges for any ‘sourced', ‘open market' or non-standard options, and any applicable freight costs. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Tiger publishes all costs of acquiring a Tiger product in our list price, minus discount. Tiger does not surprise our customers with hidden costs. Once we are assured we have the right piece of equipment to match our customer's needs, all charges are upfront and shown on our quote sheet. All labor and delivery are included in the sales price. When dealer PDI is required, it is added to the specific quote sheet and the cost is listed on the price sheets depending on manufacturer as we list them as well as discounts off of those MSRPlist. * 61 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. All Tiger products on the Sourcewell contract are listed freight, FOB Destination in the continental United States. Ocean freight charges will be added on sales to Alaska and Hawaii and external US territories. These additional freight costs will be listed on the Sourcewell specific quote sheet at the time of sale. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Tiger would quote the products FOB Sioux Falls, SD, and would assist in arranging freight and documentation to Alaska, Hawaii, and any other offshore entity. For orders to Canada, Tiger will quote FOB Sioux Falls and arrange to add any additional surcharges, or customs charges to the bottom of our quote sheet for transparency to our customers. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. Tiger coordinates all shipments for its products from our facility in Sioux Falls, SD. Delivery can be made to the nearest dealer location or to the customer's location. If a Tiger Dealer receives the goods, they will prep the equipment for delivery and deliver it to the customer location. If goods are shipped to the customer location, the Tiger dealer will schedule a time and date for product walk-around on the operation and key points on safety and daily maintenance of the Tiger product. We are very flexible in our delivery abilities and can accommodate any customer requirements. *

Line Item Question Response. 43 42 Do your warranties cover all products, parts, and labor? The warranties provided Xxxxx stands behind our products like no other playground manufacturer. It starts with Xxxxx Built® quality that is backed by each manufacture being bid provides slightly different thingsthe longest and strongest warranty in the industry – the Xxxxx'x Generations Warranty®. Most provide for coverage against mfg defects for We don't pro- rate your warranty and if a industry standard amount of time. Some cover parts and labor within plastic play event needs replacement during the warranty period however some do due to manufacturing defect, we'll replace it for free and give you a brand-new warranty on the part. Xxxxx'x hand-crafted quality also means less maintenance is required, which keeps your operating costs low and your playground open for play. The Xxxxx Generations Warranty is the longest and strongest in the industry and shows our commitment to creating spaces that will serve communities for years to come. Labor is not cover laborincluded in Xxxxx'x warranty. However, numerous Xxxxx Representatives include a supplemental warranty for labor related to warrant repairs on Xxxxx equipment. Each warranty claim is reviewed on a case by case basis to ensure the full scope of the claim is understood and documented. It is during this review that a decision is made on the cost of labor and if it is to be covered in relation to the claim. See Xxxxx Warranty and Shade Systems Warranty attachments * 44 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Our warranty is not prorated and replacement parts covered under that warranty will have their own appropriate, full-length warranty instead of being restricted to the balance of the warranties for original warranty period which is based on the companies MES is bidding shows coverage for normal wear and usedate it was shipped by the manufacturer. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any Furthermore, all parts covered under Xxxxx'x warranty issue with customersare shipped free of charge. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and Xxxxx offers a Back-charge/Reimbursement form as needed (which includes mileage unless there reimbursement) for when products are replaced. Every circumstance is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case handled individually by case issue which is rareCustomer Service staff and/or Plant Manager. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Xxxxx has Authorized Representatives across the US and Canada that are able to assist with locating qualified installers for removal or replacement of parts. If there is a territory unrepresented by a Xxxxx Dealer, Xxxxx Corporate will not locate a qualified organization to assist with product removal or installation. Many of Xxxxx parts can be providing any coverage simply replaced without needing to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this rely on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiioutside contractors or installers. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products Xxxxx does not cover warranty service for parts made by other manufacturers. Xxxxx also takes great care in making sure we do not mix and match our parts with other manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works same piece of play equipment. Installers will, in most cases, work with whatever equipment is on some of the products under site, even if it is multiple suppliers, however warranty and out of warranty repairs. Some of them are sent back service should be directed to the original manufacturer in and out of warranty for service if at all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricepossible. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? Spacesaver has an emphasis on customer satisfaction and continuous improvement. The statement of warranty is our continued commitment that Spacesaver is dedicated to serving our customers. Please reference our attached Statement of Warranty – for full coverage by product, as warranties provided vary by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborproduct line. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All The warranty does not apply to any product which has been subject to misuse, negligence, or accident; has been damaged in shipment, storage, or installation; has been misapplied, has been modified or repaired by unauthorized persons or has been repaired with non-standard Spacesaver replacement parts. Please reference our attached Statement of the warranties Warranty for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersfull details. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there Yes, labor is a gross failure of included at no cost to the product and in those cases we work with end customer during the mfg to work through the issue on a case by case issue which is rarefirst year. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Spacesaver and our Authorized Dealer Network are authorized to sell and provide services in all 50 states, the District of Columbia, Canada and more. Spacesaver is not limited to any geographical area. Participating members will not be providing any coverage to Canada. MES distribution agreements are provided service for warranty repair from the USA and that is where we have sales and service staff to maintain the market authorized distributor in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiitheir geographic area. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES Spacesaver is the distributor of manufacturer and all products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer included in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition our proposal will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricecovered. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties Products procured under this contract are manufacturered by the supplier or provided by each manufacture being bid the grower. The supplier or grower provides slightly different thingsthe warranty which may differ by product and manufacturer. Most provide As the fullfillment distributor, Xxx X. Xxxxx Company shall be responsible for coverage against mfg defects and agrees to handle and ship product according to local, state, and federal requirements for a industry standard amount safe food handling to ensure product is received, warehoused, and delivered to Sourcewell members safely and that product integrity is maintained. Product liability and warranty remain the responsibility of time. Some cover parts the supplier or grower and labor within warranty period however some do not cover laborXxx X. Xxxxx shall pursue any such requests directly with the manufacturer or product supplier. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. N/A * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. N/A * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will N/A Xxx X. Xxxxx does not be providing any coverage to service Hawaii, Alaska or Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. N/A * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty Please see attached document labeled: Customer Credit and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. Return Policy * 49 52 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidN/A * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. These are both for annual testing, repair in and out You may upload representative samples of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your response. From time response in addition to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due responding to the customization of many of these protective clothing itemsquestions below. We have several electronic platforms 53 Describe any performance standards or guarantees that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. apply to your services Please see attached document labeled: Xxx X Xxxxx Quality Assurance 2022 * 54 Do you accept the P-card procurement and payment process? If soDescribe any service standards or guarantees that apply to your services (policies, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. metrics, KPIs, etc.) Please see attached document labeled: Xxx X Xxxxx Quality Assurance 2022 * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g.payment terms and accepted payment methods. Credit terms may be offered to locations upon completion of a Credit Application if one is not already on file, lineand full credit review by our Corporate Credit Administration. Terms may be offered, depending upon the locations credit worthiness. Terms may range from pre-item discounts payment up to Net 30 days from invoice date/receipt of product or product-category discounts)10th EOM. Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider Extended credit terms are not offered as part of your RFP this proposal response. If applicableXxx X. Xxxxx accepts check, provide a SKU EFT, ACH and in some circumstances credit card payments (with an additional fee). * 56 Describe any leasing or financing options available for each item in your proposaluse by educational or governmental entities. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list Xxx X. Xxxxx does not offer leasing or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricefinancing options. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide See uploaded Excellance warranty documents for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborspecific information. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties See uploaded Excellance warranty documents for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersspecific information. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do Generally, transportation is not cover travel time and mileage unless there is covered. However, depending on circumstances, Excellance may send a gross failure of the product and in those cases we work with the mfg to work through the issue technician if all other options have been exhausted. This would be handled on a case-by-case by case issue which is rarebasis. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will Excellance provides warranties for all delivered units. This is not be providing limited to any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most geographic region of the USA Alaska United States. Most customers have a local service facility that Excellance certifies to perform warranty work. Documentation and Hawaiiwarranty forms are provided to service facilities. Where a dealer is involved, documentation and warranty forms are provided to our dealers who have been trained in Excellance's warranty procedures. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Excellance will typically be the distributor of products made by manufacturers we represent. MES follows mediator between the Manufacturers warranty.Depending on customer and an OEM to ensure the Manufacturer MES works on some of the products under customer receives swift and proper warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policyservice. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or For high-dollar components/parts, Excellance requests that the defective condition will component/part is returned to Excellance so it can be repaired or replaced as outlined by returned to the manufactures warranty OEM. Oftentimes, Excellance notifies an OEM to send a replacement component/part to the customer directly to save shipping time and guidelines. If reduce the product was damaged while in transport, a claim will be filed with time that the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days unit is out of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedservice. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. N/A * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. Payment terms are COD at Excellance, net 10Madison, net 30)? Net 30 AL. Accepted payment methods for vehicle purchases are ACH or check. For parts purchases, Excellance accepts payment via ACH, check or credit card. * 51 Do you provide 54 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. Excellance provides recommendations for leasing companies for customers to utilize * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time and when market conditions permitExcellance accepts purchase orders, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the timesigned quote documents and/or contracts. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. N/A * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will Excellance utilizes an in-house created Excel spreadsheet as our quoting platform for new and remount units. In the document upload MSRPsection, list or net price sheets depending on manufacturer as we list them as well as have provided our standard, base model ambulance pricing for Type I, Type III and EHD chassis types. Also provided is an options pricing "catalog" with additional features with line item discounts off of those MSRP, list price or net price lists as the Sourcewell pricelisted throughout. Customers are not limited to what is shown; they can request/specify other features that would be individually priced upon request. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The FLYMOTION offers guarantees that all products provided will arrive as a new, fully-functioning product. Any manufacturer errors or mistakes are 100% covered by FLYMOTION and an expedited replacement is sent to our customers. For long-term warranties, each manufacturer's policy varies. Detailed warranty information can be found in product boxes and on manufacturer websites. FLYMOTION is happy to supply additional copies of manufacturer warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborto its clients upon request. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Each manufacturer's warranty varies, but if clients are using products in an intended manner, the warranty will cover any damage. Extended warranties are available to provide coverage in case of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersoperator error. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg Yes, expenses for warranty do not cover travel time and mileage unless there is packages that include a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is raretraveling technician are covered upfront. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales For warranty and service staff agreements that include a certified technician at the client's location, we will travel to maintain the market in the USA.There are only a few their location. All areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska continental US and HawaiiCanada are covered. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES Warranty service varies. In most cases, it is a combination of FLYMOTION providing services and managing the distributor of products made by manufacturers we represent. MES follows repair between the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty client and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policymanufacturer. * 48 51 What are your proposed exchange and return programs and policies? Goods received in Please see answer 1 to Table 9. FLYMOTION is happy to return equipment that is damaged or defective condition dead upon arrival. Once products have been unwrapped and/or activated, FLYMOTION will be repaired not accept exchanges or replaced as outlined by the manufactures warranty and guidelinesreturns. If the product was damaged while clients are interested in transportupgrading products, a claim will be filed with the carrier FLYMOTION can offer consultation and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days valuation of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible used products in exchange for whatever issue is presented. MES does our best to always resolve issues presentedcredit for new products. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidFLYMOTION's Training Courses all have detailed descriptions available on the pricing sheet regarding the course information. All these courses are developed and instructed by FLYMOTION employees. The length of the training course varies depending on the content. All courses can be modified per the client's request. FLYMOTION's QEP and COA services are provided by our Training department. These are both services include consultation and filing assistance for annual testing, repair in and out COA or QEP applications. Completion of warranty with listed labor and parts cost discountthese services varies based on the complexity of the airspace requiring approval. * 50 What are 53 Describe your payment terms and accepted payment methods. FLYMOTION creates invoices for clients after receiving a contract or confirmation of an order. Methods of payment include ACH wire, check, money order, or credit card. Payment terms on contracts (e.g., net 10, net 30)? Net 30 including purchase orders) are NET30. * 51 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. FLYMOTION provides financing options through lending partners according to client needs. After submitting a single-page application, especially those customers will receive competitive financing options within 3-5 days. FLYMOTION also offers a leasing program with daily, weekly, monthly, and yearly rates. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time Transaction documents consist of 1) a quote that contains basic terms and when market conditions permitpricing followed by 2) an invoice that contains final pricing, Municipal Emergency Services payment terms, and shipping information. FLYMOTION typically receives a Purchase Order from its clients that states if additional documentation may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the timenecessary. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits FLYMOTION does charge a 3% service charge on any P-Card and credit card purchases to or Credit card purchase valued over $10,000. There is no added fee to use this method2,500. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload Pricing information is included on a separate Excel spreadsheet entitled “FLYMOTION Pricing for Sourcewell Contract”. This includes line-item name, manufacturer, MSRP, list Discounted Price, and the percentage of discount offered. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or net price sheets depending on manufacturer list, state the percentage or percentage range. 2% for most hardware, certain exclusions apply. 10% for FLYMOTION services & support. * 59 Describe any quantity or volume discounts or rebate programs that you offer. We do not offer quantity or volume discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as we list them “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. FLYMOTION will provide a quote for every “sourced” product requested. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as well as discounts off of those MSRPfreight or shipping charges. For example, list price costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price lists as initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. No solutions offered by FLYMOTION will have hidden costs. While FLYMOTION will always recommend any training or other services we feel are necessary for client success, we do not enforce a mandatory purchase. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. Shipping is quoted with each order. FLYMOTION's order fulfillment team will work to provide the lowest shipping/freight cost available by checking multiple carriers for the most cost-effective options. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping is quoted with each order. FLYMOTION's order fulfillment team will work to provide the lowest shipping/freight cost available by checking multiple carriers for the most cost-effective options. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. FLYMOTION is willing to dropship special order items to clients upon request. *

Line Item Question Response. 43 45 Do your warranties cover all products, parts, and labor? The warranties provided Warranties are available for all inventory units sold, as well as remounted and refurbished vehicles. Inventory units are defined as any Apparatus owned by each manufacture being bid provides slightly different thingsBMFA. Most provide Warranties are not available offered for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborany Apparatus owned by other parties, but brokered by BMFA. * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties Warranties cover parts and labor for the companies MES is bidding shows coverage repair of any major component failure in which the repair costs exceed $3000. Warranties are only available for normal wear and useApparatus owned by BMFA, also referred to as an “inventory apparatus”. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely See the standard warranty clause included with each mfg to work through any warranty issue with customers. inventory apparatus purchase agreements in the Warranty upload section * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty Yes. Warranties do not cover include travel time and / or mileage unless there is a gross failure of the product and in those cases we work with the mfg expenses related to work through the issue on a case by case issue which is rarecovered repairs. * 46 48 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to There are no geographic restrictions for warranties included with apparatus purchases in the United States or Canada. MES distribution agreements are BMFA reserves the right to have 3rd party EVT certified technicians complete the needed warranty repairs. Doing so allows for a quicker response time to complete the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiineeded warranty repairs. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Warranties included in the distributor purchase of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some any inventory apparatus are available regardless of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policyapparatus manufacturer. * 48 50 What are your proposed exchange and return programs and policies? Goods received BMFA is proud to offer a condition guarantee with the purchase of any inventory apparatus. This guarantee ensures the apparatus purchased is in damaged the condition described by BMFA, or defective condition will be repaired or replaced as outlined noted by the manufactures warranty and guidelinesBuyer during inspection. The following clause is noted on sales agreements: "Seller guarantees the apparatus shall be in the same general condition as was described in public listing, or noted during inspection on Month/Date/Year. If a significant change in condition occurs, Buyer has the product was damaged while in transport, right to void the agreement and receive a claim will be filed with the carrier and we will then work full refund of any deposits made to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. Seller." * 49 51 Describe any service contract options for the items included in your proposal. MES lists While uncommon, BMFA willing to include the cost of the annual testing and chassis service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountthe year following purchase. * 50 What are Describe in detail your payment terms (e.g.performance standards or guarantees, net 10including conditions and requirements to qualify, net 30)? Net 30 * 51 Do you provide leasing or financing optionsclaims procedure, especially those options that schools and governmental entities overall structure. You may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe upload representative samples of your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 52 Describe any performance standards or guarantees that apply to time and when market conditions permityour services Each apparatus is processed through a multi-point inspection, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, assessing the value condition of the trade in undercarriage, tires, cab, warning lights, department of transportation- required lighting, body lighting, generator, pump, body and aerial device (if required). The apparatus is then road tested and fluids are inspected. All firefighting components are tested for full functionality. All apparatus are guaranteed to be inspected. All fire fighting components are inspected to the performance standards established by the National Fire Protection Association. BMFA guarantees a full condition report will be based on market and product conditions at provided to the timecustomer. * 53 Briefly describe Describe any service standards or guarantees that apply to your proposed order processservices (policies, metrics, KPIs, etc.) The industry standard for apparatus refurbishment is between 120 and 180 days. Include enough detail BMFA seeks to support your ability to report quarterly sales to Sourcewell as described in the Contract templatefinish all repair and refurbishment work within 80 days of when a project begins. For example, indicate whether your dealer network is included in your response and whether BMFA guarantees each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is apparatus receives a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved quality control inspection by a memberMaster Emergency Vehicle Technician. BMFA is home to 5 Master ARFF technicians and 7 Master Fire Apparatus technicians, certified by the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration dateEmergency Vehicle Technician Certification Commission. * 54 Describe your payment terms and accepted payment methods. For the purchase of an apparatus a requirement of 25% with remaining balance due at time of pick up or delivery. Refurbishment customers will be presented with an invoice for parts and labor at the conclusion of job work completion. * 55 Describe any leasing or financing options available for use by educational or governmental entities. This proposal offers apparatus rental. Please refer to Table 14A, Response #70. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. A Copy of BMFA sales agreement has been uploaded into the Standard Transaction Document upload section as requested. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000Yes. There This is accepted at no added fee to use this methodadditional cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending BMFA offers product and service category discounts for Participating Entities. Details are shown on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell priceCustomer Pricing document uploaded in the Pricing Section. *

Line Item Question Response. 43 47 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborYes. * 44 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of Xxxxxxx treats each warranty case individually. The only thing that could adversely affect our warranty is if the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse customer did not follow our advice about paint or adding aftermarket products to a produce normally does have a provision to exclude coverage however MES works very closely helmet. These instructions are clearly outlined and come with each mfg to work through any warranty issue with customers. helmet and other equipment.. * 45 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do This would not cover travel time be an issue for Xxxxxxx as any visit to a school to resolve a problem would be done by a Xxxxxxx employee and mileage unless there is a gross failure of the product and in those cases we work with the mfg would not incur any additional costs to work through the issue on a case by case issue which is rareyour members. * 46 50 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most All regions of the USA Alaska US and HawaiiCanada are covered by Xxxxxxx reps. Any warranty issues would be handled either in person by our rep. or the school may return the warrantied item to us via Fed Ex, at no cost to the school, if they prefer * 47 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Most warranties for manufacturers other than Riddell are dealt with by that manufacturer. We have a great relationship with all our outside vendors & work closely with them to ensure the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policycustomers satisfaction. * 48 52 What are your proposed exchange and return programs and policies? Goods received in damaged We prefer a school return a product within 30-45 days of purchase and unused. But each rep makes his/her own decision about return or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelinesexchanges. If the product was damaged while in transportreturn is Xxxxxxx'x fault (wrong color, a claim will be filed with size, etc.) then the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers school will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedcharged a shipping or restocking fee. * 49 53 Describe any service contract options for the items included in your proposal. MES lists Riddell does require a service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountcontract from our customers. * 50 What are 54 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. Xxxxxxx payments terms are Net 30 * 51 Do you provide 55 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxxx does not offer any leasing of athletic equipment or financing options. However, especially those options we will work with any customer who may have a problem making the Net 30 deadline. * 56 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time Xxxxxxx will use order forms, invoices & possibly statements to time and when market conditions permit, Municipal Emergency Services may offer a trade bill our customers. Examples are in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the timedocument upload section. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Yes, Xxxxxxx accepts the P-Card and credit card purchases procurement process at no additional costs to $10,000. There is no added fee to use this methodour customers. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Riddell will discount our products by 1% to 40% from our catalog prices for new equipment & supplies and 1% to 23% from catalog price for reconditioning. Our Catalog price list the discount is taken from is included in the document upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricesection. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided Yes. All machines sold by each manufacture being bid provides slightly different thingsHCMA and authorized HCMA dealers receive a 4- year, 4,000-hour standard warranty on new machines. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within This warranty period however some do not cover laborbegins on the date the machine is delivered to an end user. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties No, we do not impose usage restrictions or other limitations. However, we do investigate at times that machines are being used for the companies MES is bidding shows coverage for normal wear their intended purposes and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersby design as listed in our warranty. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg HCMA has one of the best warranty coverage plans with 4-year, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover travel time and mileage unless there is a gross failure of during the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rarewarranty period. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not be providing any coverage hesitate to Canada. MES distribution agreements are for get a technician there to perform the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiinecessary warranty. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the distributor of products made by manufacturers we represent. MES follows the Manufacturers necessary warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by HCMA and its dealer channel does not have an exchange program to considered. In some cases where a Sourcewell member has decided they purchased the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed wrong unit they may work with the carrier servicing dealer and we will then work try to resolve exchange the replacement asapmachine. These evaluations are expected to be done within 30 days This action is the complete privy of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedlocal dealer. * 49 52 Describe any service contract options for the items included in your proposal. MES lists Service contracts are managed by the HCMA Dealer channel. Potentially but not limited to a service for items we submit for bidcontract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenance. The main reason is to help the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coverage. These are both for annual testingoffered at various time and hour increments, repair from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each warranty covers are provided in and out of the attached warranty with listed labor and parts cost discountbrochure. * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. HCMA Dealers are independently owned and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 days. * 51 Do you provide 54 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and financing options, especially those options . As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution that schools and governmental entities may need fits their organization. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time HCMA Dealers are independently owned and operated. Transaction documents may vary from dealer to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaceddealer. When applicable, If we are awarded part of our communications to the value of the trade in dealers will be based on market to streamline the process and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would paperwork can be no network outside one of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing itemsthose areas. We have several electronic platforms that can be utilized depending on will come alongside the anticipated order size dealers and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in help them when and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, if it is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell priceneeded. *

Line Item Question Response. 43 44 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different thingsYes, Tiger has a 1-year standard warranty on all products. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborThis is listed in the Tiger Standard Warranty Policy that is included in the "Warranty " documents area. * 44 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All There are no restrictions to any governmental entities. Tiger works directly with our customers to explain the warranty and what it covers at the time of purchase. Tiger Corporation also offers our customers the warranties opportunity to purchase an extended warranty for the companies MES is bidding shows coverage for normal wear and use. Abuse up to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers5 years. * 45 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not Tiger will cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue transportation costs on a product needed for repair for the first 60 days. Limited coverage for 1 year after purchase. If unique circumstances require assistance, Tiger works with our customers in covering this cost on a case-by-case by case issue which is rarebasis. * 46 47 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Every region in North America will not be providing any coverage to Canadaserviced by a Tiger Authorized Dealer. MES distribution agreements are for Service, as well as warranty repair, is provided through the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiinearest Tiger Authorized Dealer. * 47 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is All warranties will be covered by Tiger Corporation with the distributor exception of products made by tractor warranties. As a business partner with New Xxxxxxx, Xxxx Deere, and Case IH tractors, these OEM manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under provide warranty and out of warranty product support for all tractor related repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 49 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition Depending upon the situation the customer will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed work directly with the carrier Tiger Authorized Dealer for exchanges and we will then work to resolve the replacement asapreturn items. These evaluations are expected to be done within 30 days Tiger provides a limited number of delivery or sooner by the customer. After that time MES rebuilt components and most manufacturers will not be held responsible Dealers may return parts and whole goods in new and unused condition for whatever issue is presented. MES does our best to always resolve issues presentedfull credit. * 49 50 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidTiger offers a one (1) year standard warranty on all products. These This factory warranty covers any failure that happens under normal conditions. All Tiger products are both for annual testingeligible to receive an extended warranty, repair in and out of warranty with listed labor and parts cost discountranging from 1 to 5 years depending upon customer preference. Numerous Tiger dealers will offer service/maintenance programs to the end-users depending upon the customer preference. * 50 What are 51 Describe your payment terms (e.g.and accepted payment methods? Tiger policy allows Net 45 day payment terms. Exceptions can be made to this for special circumstances prior to acceptance of order. Bank Checks, net 10ACH Transfers, net 30)? Net 30 * 51 Do you provide leasing or financing and Wire Transfer are accepted as payment options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program any leasing or policy financing options available for use by educational or governmental entities. Tiger Corporation has been working directly with (NCL) Nationals Cooperative Leasing for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replacedlast 3 years. When applicablea customer inquires about financing or governmental leases, we refer them to NCL. This relationship has benefited many of our Sourcewell/Tiger customers. NCL sample documents from the value of Tiger website are uploaded to the trade in will be based on market and product conditions at the time"Additional Documents" folder. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membersparticipating entities' purchase orders. Municipal Emergency Services has several Tiger ensures that the ordering platforms process through the Sourcewell Contract is easy and as stated previouslypain-free for the end- user/ customer! Every order will be sent to Tiger Corporation by either the Tiger dealer, MES Tiger field manager or purchasing entity through email or fax. All purchase orders from the customer are made out to Tiger Corporation. Tiger verifies every Sourcewell order includes the membership number and all appropriate customer information. Next, the order is checked for accuracy & compatibility. Orders are transferred from the individual Sourcewell specific quote sheets and processed by our order fulfillment specialist at our factory. When the order is internally entered into our business system, it is transitioned into a work order in our company manufacturing software for building that specific product for the customer. We create an order code specific to the Sourcewell contract and then enter that information into Tiger's operating business system to assure all orders are tracked accordingly, and quarterly reports are processed in a timely manner for payment to Sourcewell. Once the order is placed in the system, our team is able to track from the first entry in our production system to completion and ship date. Tiger's accounting team, with direction from Tiger management, will track all Sourcewell orders and accrue the fees accordingly. The accounting office will submit the required quarterly reports. Accuracy in record keeping is a dealer so there would be no network outside key strength of ourselves processing ordersTiger's accounting team as we manage 23 state contracts as well as supporting our dealers. All orders, regardless of Per Company policy the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field customer cannot be bypassedbilled until the competed unit is delivered and accepted by the customer. Once a quote Tiger's Authorized Dealer network is verified educated in the delivery of contract sales and approved by a memberaids in the order processing, delivery, and payment processing, working directly with the customer. In this manner, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facilitycustomer receives their finished product on time, and then becomes an invoice- all a product Tiger maintains accurate records of the original quote complete order fulfillment process. In summary, Tiger's goal is to ensure an easy ordering process and a positive customer experience for each Sourcewell member that does not have to be rebusiness with our company. Tiger will ensure accurate record-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts keeping for all Sourcewell orders and prompt payment of the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datefee. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Tiger uses contractual Sourcewell specific quote sheets that make placing an order simple and effective for our customers and dealers. Just type in the quantity of the product you would like, and the form calculates the discount off of list price and tabulates the total at the bottom of the page. We include the warranty paperwork with every order and a copy of the invoice along with instructions to call Tiger Corporation if there are any questions on the purchase or product itself. A sample quote sheet has been uploaded to the "Marketing Plan Documents." * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Tiger currently does not accept P-Card cards, only because we have not had the need to do so. Tiger can certainly set up and credit card purchases receive P-cards, and would not charge any additional costs to $10,000Sourcewell members. There is no added fee to use this methodTiger can and routinely accepts wire transfers and ACH payments for ease of conducting business. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Tiger Corporation has a standard list price on all our products. All Sourcewell members will upload MSRPreceive an 18% discount on each line item from Tiger List prices. Prices are FOB destination. Tiger Corporation manufactures and sells side and twin rotary mowers, side, twin, rear, and triple flail mowers, boom mowers with reaches from 18 to 30 feet, along with 15 different attachment heads for these boom mowers. Tiger will supply Sourcewell, the Tiger Authorized Dealer, and the Sourcewell member with a Sourcewell specific interactive quote sheet to order products and a copy of the Sourcewell-Tiger Price List. Sourcewell Price List has been uploaded to the "Pricing Documents" folder. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Tiger will offer an 18% discount on all Tiger List prices. A Sourcewell specific interactive quote sheet is provided for ease of ordering. A copy of the complete Sourcewell-Tiger Quote Sheets has been uploaded to the "Additional Documents" folder. * 58 Describe any quantity or volume discounts or rebate programs that you offer. Tiger offers an additional 2% discount on any order with three (3) units or more on the same order. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Tiger will offer cost plus 12% on material costs and any additional labor charges for any ‘sourced', ‘open market' or non-standard options, and any applicable freight costs. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Tiger publishes all costs of acquiring a Tiger product in our list price, minus discount. Tiger does not surprise our customers with hidden costs. Once we are assured we have the right piece of equipment to match our customer's needs, all charges are upfront and shown on our quote sheet. All labor and delivery are included in the sales price. When dealer PDI is required, it is added to the specific quote sheet and the cost is listed on the price sheets depending on manufacturer as we list them as well as discounts off of those MSRPlist. * 61 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. All Tiger products on the Sourcewell contract are listed freight, FOB Destination in the continental United States. Ocean freight charges will be added on sales to Alaska and Hawaii and external US territories. These additional freight costs will be listed on the Sourcewell specific quote sheet at the time of sale. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Tiger would quote the products FOB Sioux Falls, SD, and would assist in arranging freight and documentation to Alaska, Hawaii, and any other offshore entity. For orders to Canada, Tiger will quote FOB Sioux Falls and arrange to add any additional surcharges, or customs charges to the bottom of our quote sheet for transparency to our customers. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. Tiger coordinates all shipments for its products from our facility in Sioux Falls, SD. Delivery can be made to the nearest dealer location or to the customer's location. If a Tiger Dealer receives the goods, they will prep the equipment for delivery and deliver it to the customer location. If goods are shipped to the customer location, the Tiger dealer will schedule a time and date for product walk-around on the operation and key points on safety and daily maintenance of the Tiger product. We are very flexible in our delivery abilities and can accommodate any customer requirements. *

Line Item Question Response. 43 47 Do your warranties cover all products, parts, and labor? Due to the expanse of our product offerings, our warranties offer numerous product specific assurances for the products purchased by our customers. Typically, our warranties offer a common coverage against manufacturer defects and product performance up to 12 months. The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some also cover parts and labor within warranty period however some do not cover laborthe specified time of coverage. * 44 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All The majority of the warranties for the companies MES is bidding shows manufacturers listed in this bid provides industry standard coverage for normal wear and useas part of our vetti ng process when working with vendor base. Abuse to a produce normally does have a provision to exclude coverage however MES works very We work closely with each mfg manufacturer to work through any warranty issue issues with our customers. * 45 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty of our warranties do not cover travel time and transportation cost or mileage unless there is a gross malfunction or failure of the product and in those cases purchased. In these instances, we work with the mfg customer directly to work through ensure MES can rectify the issue on a case by case issue which is raresituation. * 46 50 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverageany regional technicians located in New Hampshire, Maine or Vermont. We address this on also do not have technicians in Vancouver, Canada or other western provinces. If a case by case basis as customer has a need in these areas, we would offer a solution and the additional cost needed for transportation and other travel cost for the listed products we cover most of the USA Alaska and Hawaiistaff needed for training or testing. * 47 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is will perform the distributor of warranty service as an authorized repair center unless the OEM has specified in the warranty to return the product or products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty OEM's location for service all based on MFG policyrepair. * 48 52 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition defection will be repaired or replaced as outlined by based on the manufactures warranty guidelines and guidelines. If terms of the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedwarranty. * 49 53 Describe any service contract options for the items included in your proposal. Service contract options for MES lists service for items we submit for bid. These are both for includes annual testing, repair in repairs, and out of warranty with listed labor 3M Xxxxx Safety repairs and parts cost discountservice. * 50 What are Describe in detail your payment terms (e.g.performance standards or guarantees, net 10including conditions and requirements to qualify, net 30)? Net 30 * 51 Do you provide leasing or financing optionsclaims procedure, especially those options that schools and governmental entities overall structure. You may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe upload representative samples of your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 54 Describe any performance standards or guarantees that apply to time your services MES offers best in class service and when market conditions permit, Municipal Emergency Services may offer guarantee of all service work which is supported by a trade in credit for items being replaced. When applicable, the value warranty of the trade in will be based on market and product conditions at the timeservice completed. * 53 Briefly describe 55 Describe any service standards or guarantees that apply to your proposed order processservices (policies, metrics, KPIs, etc.) MES tracks the number of service calls and the type of repair work completed to offer feedback and internal analyses of products and services. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response Metrics and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within KPI's not meeting our internal systems targets are reviewed with our vendors to make quarterly reporting simplifiedaddress improvements. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default * 56 Describe your payment terms and the field cannot be bypassedaccepted payment methods. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product MES has standard payment terms of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved itemsNet 30. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and via credit card purchases to for payments under $10,000. There * 57 Describe any leasing or financing options available for use by educational or governmental entities. Yes. Leasing is no added fee available with Community Leasing Partners. For turnout gear, leasing is available through Gear Wash. * 58 Describe any standard transaction documents that you propose to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of connection with an awarded Contract as desribed in the RFPcontract (order forms, the template Contractterms and conditions, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g.service level agreements, line-item discounts or product-category discountsetc.). Provide detailed pricing data Upload a sample of each (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPuse quotes, list or net price sheets depending on manufacturer purchase orders, and invoices as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricestandard transactions in connection to these products if awarded a contract. Examples are attached. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The Manufacturers' warranties provided by each manufacture being bid provides slightly different thingswill apply on all products we sell on the Sourcewell contract. Most provide for coverage against mfg defects for a Our pump warranty is the best in the industry standard amount of time. Some cover covering parts and labor within warranty period however some do not cover laborfor 3 years or 3000 hours of operation. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties Warranties cover defects in workmanship and are often void if products are not used correctly. Customers should reference each manufacturer's warranty for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersmore information. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not Darley pump warranties cover travel time and mileage unless there all costs handled by local service centers for 3 years or 3000 hours of operation. Other manufacturers warranties rarely cover travel. In most cases, sending a replacement part or new item is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rarepreferred route. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for We have a network of technicians and service centers across the USA and that is where we have sales Canada and service staff committed to maintain the market in the USA.There are only a few areas in the USA MES does not have sales customer satisfaction and service coverage. We address this support on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiiall sales. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Darley will support all products sold by us and will work directly with the distributor customer for a resolution regardless of products made by manufacturers whether its a Darley manufactured item or a manufacturer we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged Returns - When returning any part of your order, please contact our customer service department FIRST by sending us an email or defective condition will be repaired or replaced as outlined by calling 000- 000-0000 with the manufactures warranty Darley order number and guidelinesthe specifics of your situation. If the product was damaged while in transportyou return a package, a claim representative will provide you with an Instructions For Returning Merchandise form to enclose in the package. Carefully repackage the merchandise using the original packing material, if possible, to prevent damage in transit. All returned items should be filed with in the carrier same condition as when delivered. Packages can be sent to X.X. Xxxxxx & Co., 000 Xxxxxx Xxxx Xxxxx, Xxxxxx, Xxxxxxxx, 00000 XXX. Please insure it for full value and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES keep all your postal and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedinsurance receipts. * 49 52 Describe any service contract options for the items included in your proposal. MES lists With our existing supplier relationships, we can offer service for items we submit for bidcontracts based on a customer requirements. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountPricing would be based on individual specifications. * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. Standard Terms: Net 30. Check, net 10ACH, net 30)? Net 30 Wire Transfer are accepted methods of payment. * 51 Do you provide 54 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. Third Party financing options are available upon request. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time Xxxxxx will accept orders that are phoned in, mailed, faxed, emailed, EDI or placed on our website. We make it easy for the customer to time do business with us. Copies of our transaction documents and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the timeprocudures are uploaded. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and Xxxxxx accepts Visa, MasterCard or American Express. We will waive credit card purchases to $10,000processing fees for Sourcewell customers. There is no added fee to use this methodMunicipalities and government agencies in good standing will be eligible for Open Account terms. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES In order to provide Sourcewell customers with a simple pricing model Darley is offering discounts off Manufacturers' List pricing. Attached is a spreadsheet with discounts by brand. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Discounts will upload MSRP, list or net price sheets range from 10% - 40% depending on manufacturer the brand. Sourcewell will receive heavily discounted pricing as we list them a preferred account. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Additional discounts will be offered for large buys based on the market basket, possible concessions from suppliers as well as discounts off market conditions. * 60 Propose a method of those MSRPfacilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Our customer service team can assist customers with sourcing new or special order items. We anticipate continually adding more items on to the contract and are in a position to provide open market bids placed on a cost plus option with full transparency. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list price costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price lists as initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. In most cases, our quotations will be for the cost of goods or services and transportation fees. Unless otherwise listed directy on our quotation, no additional charges will be added. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. Prices are FOB origin, with shipping costs additional. Xxxxxx will arrange for the most cost effective method of transportation. Orders being delivered in the Continental United States will ship via standard UPS Ground. Merchandise weighing in excess of 70 lbs. or with an overall package size 108” (length/girth) will be sent motor freight at an additional charge. Additional fees may apply for Hazmat or special delivery options. Next Day or Expedited shipping is also available. Xxxxxx uses a Transportation Management System for selection of LTL and truck load carriers. Our customer service team can provide advance price quotations as requested. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. As stated above, shipping charges will be paid by the customer. Darley will ship to customers in Alaska, Hawaii, Canada or an off shore location. Please contact our customer service team for a shipping price estimate, carrier and leadtime. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Current onhand inventory at Darley locations is $27 million to provide customers with timely shipments. Also offered with this proposal are kitting options as well as consolidated single shipments. Darley is experienced in shipping products to military bases both CONUS and OCONUS. We have international fire service customers around the world and are knowledgable in packaging, customs, documentation, export licenses and financial payment instruments like Letters of Credit. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The Yes, our warranties provided by each manufacture being bid provides slightly different thingscover all products, parts, and labor. Most provide for coverage against mfg We cover shipping on warranty issues as well. We cover manufacturing defects for up to 3 years. We also provide a industry standard amount premium warranty program known as Premier Care. It provides a warranty for the duration of time. Some cover parts and labor within warranty period however some do not cover laborthe product lifetime if the product is subscribed to TraffiCloud. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All No, our warranties do not impose usage restrictions or other limitations that adversely affect coverage. We do not cover accidental damage or acts of the warranties for the companies MES is bidding shows coverage for normal wear and usegod. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersWe cover all manufacturing defects. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty We do all repairs at our repair center, and products are sent in to us via prepaid shipping labels. We do not cover travel time and mileage typically send technicians on site. We do rely on some help from the customer for diagnostics, unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which they own is rareserviceable remotely. Our warranty covers any shipping expenses. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will We do not be providing any coverage typically provide technicians on site as there are remote and ship- in solutions available for customers. Our Customer service department communicates with return merchandise authorization (RMA) through our database and direct contact. The product needing service is checked for warranty. Upon verification of a warranty, return box and labels are sent to Canadathe customer for shipment to our facility free of charge. MES distribution agreements Products are then received. diagnosed, and repaired by our repair and maintenance team. The product then is shipped to the customer for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this no charge, contingent on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiiwarranty. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of ATS honors our warranty on all provided third party manufactured products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back up to the manufacturer in and out of warranty for service all based on MFG policyone year. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged We do not provide returns or defective condition will be repaired exchanges without prior approval of the VP of Sales and Controller. There is typically a restocking fee applied if there are any returns or replaced as outlined by exchanges approved. There is no set percentage for the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedrestocking fee. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service Premier Care is an option provided in addition to the standard warranty service. If a product is subscribed to Traffic cloud, they are eligible to upgrade to a perpetual warranty over the lifetime of the product. A document is attached detailing the PremierCare plan with the warranty attachments. This warranty option also allows for items we submit for bid. These are both for annual testing, repair in and out discounts on various repairs if they should fall outside of warranty with listed labor and parts cost discountthe warranty. * 50 What are 53 Describe your payment terms and accepted payment methods. NET30 (e.g.payment is due in 30 days after invoice date) Invoicing occurs upon shipment (FOB Seller's Loading Dock) Accepted payment methods: Check, net 10ACH (Electronic), net 30)? Net 30 Wire, and Credit Card * 51 Do you provide 54 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. We do not lease nor provide financing options for our products and service offerings. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates We require a purchase order to our supplier if not in stock in our facilityor signed quote, and then becomes an invoice- all a product of the original sales tax exemption form (or statement that organization is not sales tax exempt). A sample quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration dateis attached. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and We accept varying forms of credit card purchases to $10,000. There is no added fee to use this methodtransactions, as long as the transaction can be processed as VISA, MasterCard, or American Express. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPAll Traffic Solutions provides a line-item discount pricing model for all hardware and software. The excel file attached provides the item number, item description, the list MSRP price, freight charges, discounts applied, and the Sourcewell discounted price * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. A discount rate of 10.5% is applied to all line-items after a freight charge has been added to the line-item price. * 59 Describe any quantity or volume discounts or rebate programs that you offer. All Traffic Solutions, INC provides volume discounts on orders with 10 or more units. All Traffic Solutions, INC also offers a trade in program. We do offer trade in credits should the end user decide to trade in old equipment, either from a competing manufacturer or All Traffic Solutions, INC. The credit is provided on a case by case basis to make it easier for our customers to be flexible with their transactions. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. All Traffic Solutions, INC proposes to provide quotes on a case by case basis for “nonstandard items” and “sourced” products. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. All elements of the total cost of acquisition are included in the pricing submitted with this response. Training is free and encouraged actively by our Sales, Technical Support, and Account Management teams. Freight is also included in the discounted Sourcewell price sheets depending on manufacturer as we list them as well as discounts off of those MSRPprovided. * 62 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. Any freight and shipping charges are included in the final discount price provided to Sourcewell. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. We use Fedex freight to ship to Alaska, Hawaii, and Canada. The discounted price offered to Sourcewell in this contract includes freight and shipping charges for Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. All Traffic Solutions, INC continues to cater to the sense of urgency needed by our law enforcement customers. We can offer a standard product delivery time of 2-4 weeks within the United States and Canada with the current delivery process. All Traffic Solutions, INC is the only company that provides a “white- glove” delivery service for radar speed and message trailers. Majority of our speed and message trailers are delivered by our “white-glove” delivery service. Upon delivery, a driver contracted by All Traffic Solutions unloads the trailer. At that time, the delivery driver provides a brief overview of the products ordered to help our customers feel comfortable operating their new equipment. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The We honor the manufacturer's warranties provided by each manufacture being bid provides slightly different thingson all hardware products that we offer. Most provide for coverage against mfg defects for On our own RMUS trainings, repairs and services, we have a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborclient satisfaction guarantee. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All There are certain physical restrictions on unmanned systems hardware, such as altitude limits for aerial drones and depth limits for unmanned water vehicles, set by the manufacturer. But those operational parameters should not affect the daily use of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersunmanned equipment. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg With most unmanned systems, repairs are conducted at either an RMUS facility or the manufacturer's facility. If the repair is determined to be within the warranty do not cover travel time and mileage unless period, there is a gross failure of will be no charge for the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rarerepairs. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to No, we can cover the entirety of the United States and Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending We typically pass on the Manufacturer MES works on some of OEM's warranty. However, augmented coverage plans are available for certain products if the products under warranty client is interested and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policywill be priced upon request. * 48 51 What are your proposed exchange and return programs and policies? Goods received Return Policy (Custom Builds): Custom builds are unique and therefore non-returnable. We will work with you if you have issues or are not satisfied with your purchase to ensure your purchase fulfills your mission requirements. Return Policy (Cameras and Sensors): We will accept a full return on cameras and sensors if they are returned unused, in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelinesoriginal box. Returns are subject to a 20% restocking fee. If the product was damaged while in transport, there is a claim will be filed technical or warranty issue we can help you work with the carrier and manufacturer to file a warranty claim or get your product serviced. If you have used the product, we do not accept returns. * Exchange Policy: If you have purchased the wrong item, we will then work to resolve exchange the replacement asapitem for you. This can be done via store credit for the purchase amount of the original item. These evaluations are expected items need to be done within 30 days of delivery or sooner by the customerun-altered, undamaged and in good working order. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service As mentioned previously, certain unmanned systems products have optional augmented coverage plans available for items we submit for bidpurchase. These plans are both very useful for annual testingclients who operate in high-risk environments where crashes or lost systems are expected. Because the size and scope of each client's unmanned systems program is different, repair in we provide a detailed quote that explains the costs and out benefits of warranty with listed labor and parts cost discounteach augmented coverage plan option. * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. Our typical payment terms for government entities is Net 30. We accept checks, net 10credit cards, net 30)? Net 30 ACH and bank wires. * 51 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. Yes, especially those we have the ability to provide leasing options to qualified organizations. Each of these leasing agreements is negotiated individually. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time After speaking with the potential client, our Sales Team Member will provide an initial Quote to time the client. We accept Purchase Orders from qualified entities, which are subject to credit checks if needed. Upon receipt of a Purchase Order from a client, we provide a Sales Order document and when market conditions permitthen an Invoice upon delivery. Our typical payment terms are Net 30. Please see the attached documents for sample Quotes, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicableSales Orders, the value of the trade in will be based on market and product conditions at the timeInvoices, etc. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000Yes we do. There is are no added fee to use additional costs associated with this methodmethod of payment. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPFor our existing contracts, including state contracts, we have found that offering a flat discount per brand/manufacturer is the easiest method. This is reflected in the provided pricing document in the attachments. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The discounts range from 5% to 0.25% off of MSRP depending on the specific brand. * 59 Describe any quantity or volume discounts or rebate programs that you offer. We can offer volume discounts on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. For items that are not included in our catalog/prosed pricing list, we include total cost (retail price plus shipping cost plus sales tax) with a ten (10) percent markup. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending on manufacturer as initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Any and all costs are clearly indicated in all of our quotes, sales orders and invoices. There are no "hidden fees" or charges after the fact. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. We include all freight/shipping costs when we list them as well as discounts off of those MSRPprovide the initial quote. Therefore, list price there are no unexpected costs to emerge. Our Shipping and Fulfillment Team is fully trained and certified in hazardous materials shipping. * 63 Specifically describe freight, shipping, and delivery terms or net price lists programs available for Alaska, Hawaii, Canada, or any offshore delivery. We currently serve clients in Alaska, Hawaii and Canada, so there are no special provisions for shipping there, other than an increased cost compared to shipping in the Lower 48. As previously stated, we communicate all shipping costs in our initial quote to the client. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We are certified hazardous materials shippers as the Sourcewell pricelithium batteries used in unmanned systems are considered hazardous materials. *

Line Item Question Response. 43 42 Do your warranties cover all aII products, parts, and laborIabor? The EV Connect does offer various warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts covering products, parts, and labor within warranty period however some do not cover laborIabor through our seIected EVSE manufacturers. * 44 43 Do your warranties impose usage restrictions or other limitations Iimitations that adversely adverseIy affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersNo. * 45 44 Do your warranties cover the expense of technicians' travel traveI time and mileage miIeage to perform warranty repairs? Most mfg warranty Labor warranties through our seIected EVSE manufacturers do not cover travel traveI time and mileage unless there is a gross failure of the product and in those cases we work with the mfg miIeage to work through the issue on a case by case issue which is rareperform warranty repairs. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if applicableas appIicabIe) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members wiII SourceweII participating entities in these regions be provided service for warranty repair? MES will not be providing We have a nationwide agreement with IBEW, as weII as additionaI channeI partners aIIowing us to access any coverage to geographic region in the US and Canada. MES distribution agreements are This aIIows EV Connect to provide a certified technician for the USA and that is where we have sales and service staff to maintain the market warranty repairs at any Iocation in the USA.There are only a few areas in the USA MES does not have sales US and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and HawaiiCanada. * 47 Will 46 WiII you cover warranty service for items made by other manufacturers that are part of your proposalproposaI, or are these warranties issues typically typicaIIy passed on to the original originaI equipment manufacturer? MES is Warranty issues are typicaIIy passed on to the distributor of products made by originaI equipment manufacturer. EV Connect maintains strong communication with our seIected EVSE manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty to ensure effective cooperation & efficiency in regard to warranties and out of warranty necessary repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 47 What are your proposed exchange and return programs and policiespoIicies? Goods received Warranty and exchange poIicies vary by hardware manufacturer. Hardware vendors incIuded in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty this submission incIude a mixture of parts-onIy, Iabor, and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedexchange warranties. * 49 48 Describe any service contract options for the items included incIuded in your proposalproposaI. Labor and parts-onIy warranty options vary by hardware manufacturer. MES lists service We've provided pricing on preventative maintenance pIans. * Describe in detaiI your performance standards or guarantees, incIuding conditions and requirements to quaIify, cIaims procedure, and overaII structure. You may upIoad representative sampIes of your performance materiaIs (if appIicabIe) in the document upIoad section of your response in addition to responding to the questions beIow. 49 Describe any performance standards or guarantees that appIy to your services (network uptime, power management, charging capabiIities, etc.) We currentIy have a highIy innovative product roadmap initiative focused on advanced station performance (Project Overwatch), whereby our next generation NOC wiII aIIow for items we submit fuII visibiIity on a station's historicaI and reaI-time heaIth, incIuding metrics around uptime, heartbeats, ceIIuIar connectivity, fauIt codes, and number of tickets. It aIso has automated aIerts and deep-Iinking to OCPP Iogs for bidfaster detection and triage. These are both Other roadmap initiatives incIude EVSE manufacturer integration via a dedicated Manufacturer PortaI, enhanced Smart Charging, and other initiatives which wiII continue to maintain EV Connect as the Ieading management pIatform for annual testing, repair in and out the EV ecosystem. Our cIoud based pIatform is hosted via Amazon Web Services on redundant servers which provide an uptime of warranty with listed labor and parts cost discount99.9%. * 50 Describe any service standards or guarantees that appIy to your services (poIicies, metrics, KPIs, etc.) EV Connect's open standards-based management pIatform monitors and reports on key operationaI activities, metrics, and indicators, thereby providing network, host, driver, and utiIity services on a common pIatform. In addition to significantIy increasing uptime performance, maximizing user satisfaction and Iowering time-to- repair, it minimizes the risk of stranded charge station assets which can resuIt from the depIoyment of a cIosed (proprietary) management pIatform, whiIe aIso providing increased future feature fIexibiIity and choice. We send a “heartbeat” signaI every 5 minutes to the station to confirm communication connection, and our cIoud based pIatform is hosted via Amazon Web Services on redundant servers which provide an uptime of 99.9%. * 51 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing optionsPayment terms are generaIIy NET 30-45 days, especially those options that schools and governmental entities may need with a 25% hardware deposit required up-front prior to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requestedshipment. * 52 Describe your formal tradeany Ieasing or financing options avaiIabIe for use by educationaI or governmentaI entities. We aIso provide an option to site hosts for LeveI 2 chargers caIIed the EV CaaS, or Charging as a Service. Under this option, for a fixed monthIy fee over a 5-in program or policy for year term, EV Connect wiII own and manage the products or equipment offered in your proposal, if anystations at the customer site. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicableFor exampIe, the value of the trade in will be based on market and product conditions EV CaaS offering starts out at the time$99/month for a singIe-port LeveI 2 charging station. InstaIIation costs are additionaI. * 53 Briefly BriefIy describe your proposed order process. Include IncIude enough detail detaiI to support your ability abiIity to report quarterly sales quarterIy saIes to Sourcewell SourceweII as described in the Contract templatetempIate. For exampleexampIe, indicate whether your dealer deaIer network is included incIuded in your response and whether each dealer deaIer (or some other entity) will wiII process the Sourcewell MembersSourceweII participating entities' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previouslyEV Connect processes aII purchase orders directIy through our own internaI CRM (Customer ReIationship Management) pIatform. This process normaIIy incIudes two things. 1. A Purchase Order from the purchasing entity. 2. A signed "SaIes Order" form which acknowIedges the EV Connect Terms & Conditions for use of our software management pIatform. xxxxx://xxx.xxxxxxxxx.xxx/IegaI Our CRM contains aII necessary information incIuding, MES but Iimited to, order size, totaI doIIar amount, station type, software type, grant/incentive used, instaIIation pricing. This information is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock stored in our facility, system and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office compIiant with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information 2 C.F.R. § 200.333 as described in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term Contract tempIate for a period of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts 3 years or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricemore. *

Line Item Question Response. 43 45 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover HME Xxxxxx-Xxx'x current warranty cover's all products, parts and labor within warranty for a period however some do not cover laborof three years. * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally No, HME Xxxxxx-Xxx'x warranty does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersnot impose usage restrictions or other limitations that adversely affect coverage. * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg The three year warranty do not cover made available by HME Xxxxxx-Xxx cover's the expense of travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case incurred by case issue which is raretechnians. * 46 48 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES HME Xxxxxx-Xxx currently does not have sales and service coverageany technicians in Hawaii or Alaska. We address this on a case by case basis as As there are no trucks in either state there is no need for the listed products we cover most of the USA Alaska and Hawaiitechnicians. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES Whether or not HME Xxxxxx-Xxx will cover the warranty issues of another manufacturer's part is the distributor of products made taken on a case by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policycase occurrence. * 48 50 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by As the manufactures warranty and guidelines. If majority of the product was damaged while in transport, a claim will be filed with the carrier and we will then work fire apparatus HME Xxxxxx-Xxx manufacturers are custom built to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer's requirements, exchanges and returns are not common. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedHowever, we would handle both on a case by case basis. * 49 51 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasingN/financing eligible items when requested. A * 52 Describe your formal trade-payment terms and accepted payment methods. We accept all forms of payment. Typically our terms are either payment due on delivery or net 30 days. We also work with banks and leasing companies as well. * 53 Describe any leasing or financing options available for use by educational or governmental entities. We are willing to work with leasing and financing companies. We often work with Republic First National as they specialize in program or policy for the products or equipment offered fire apparatus leasing. * 54 Describe any standard transaction documents that you propose to use in your proposalconnection with an awarded contract (order forms, if anyterms and conditions, service level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time The inside sales team at HME Xxxxxx-Xxx has a standard set of order documents which must be completed in its entirety and when market conditions permit, Municipal Emergency Services may offer submitted as a trade in credit for items being replaced. When applicable, the value requirement of the trade in will be based on market and product conditions at acceptance of the timeorder. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits We do not accept the P-Card and credit card purchases to $10,000. There is no added fee to use this methodCard. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPHME Xxxxxx-Xxx shall provide a 15% discount off the listed MSRP price. More specific pricing details can be found on the Excel spreadsheet provided with this proposal. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. HME Xxxxxx-Xxx shall provide a 15% discount off the listed MSRP price. * 58 Describe any quantity or volume discounts or rebate programs that you offer. Volume Discount: 3 - 5 Units = 1% 6 - 9 Units = 2% 10 + Units = 3% * Pre-pay Discount: 3% @ 365 days; 0% past 365 days 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. HME Xxxxxx-Xxx is a manufacturer of custom fabricated fire apparatus. With almost no exception, we supply "open market" or "nonstandard options" for all of our customers. We would offer these items at the same 15% of listed MSRP discount for which we offer all our products at. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending on manufacturer as we list them as well as discounts off initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. HME Xxxxxx-Xxx has provided pricing for every element of those MSRPthe total cost incurred in the acquisition of our products. This includes delivery and inspection trips. * 61 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. HME Xxxxxx-Xxx provides shipping at a rate of $3.00 per mile. The total mileage is calculated by determining the distance from HME's headquarters to the location for which the customer would like their new apparatus delivered. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. We currently do not sell fire apparatus in Alaska or Hawaii, regard to the vehicles sold to Canada, we would determine shipping costs at $3.00 per mile. In * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. N/A *

Line Item Question Response. 43 42 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts Yes, our warranty typically covers all materials and labor within warranty period however some do not cover labor. * 44 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Repairs required due to neglect, abuse, accident, vandalism, use of products other than the warranties for intended purpose and acts of nature or God are not warrantied. The warranty does not cover any modifications, additions, or changes to the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersequipment unless approved in writing by American Ramp Company. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg Because we have multiple crews that are mobilized throughout the US and Canada, we can very quickly respond to any warranty issues. Since these crews are already in the region, we do not cover charge our customer for any travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rarerelated expenses. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to American Ramp Company covers all regions and have crews that can perform warranty work anywhere in the United States and Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES Our warranty extends as applicable to any product or service that is the distributor of products made listed under our contract, including any product that we would offer by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policyothers. * 48 47 What are your proposed exchange and return programs and policies? Goods received in damaged An exchange program is not offered, if something is wrong or defective condition will be repaired or replaced as outlined by the manufactures a customer is unsatisfied with a product our warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier covers that item and we will then work replace it at no cost to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES There is a 30% restocking fee if the customer wants to return a park. All of the shipping and most manufacturers will not be held responsible for whatever issue is presented. MES does logistics are handled through our best to always resolve issues presentedoffice and often carried by our crews. * 49 48 Describe any service contract options for the items included in your proposal. MES lists service for Our products have an industry leading warranty and are manufactured to be as maintenance free as possible. However, we do have an annual maintenance inspection program available to our customers. With the annual maintenance inspection program, we will send out on of our trained supervisors to do a thorough walk through their park and identify any necessary items we submit for bidthat should be addressed. These are both for annual testingIf the park is within our warranty timeline, repair in and out most of these items can be addressed immediately. If work outside of warranty with listed labor is needed, we can then take all the photo documentation and parts cost discountreports back to our office where our service department will write up a detailed report and provide a quote to make necessary repairs. * 50 49 What are your payment terms (e.g., net 10, net 30)? We have a wide variety of payment terms depending on the product and/or service we are providing. Because the majority of our projects are very large in nature our terms are 50% at the time of order and 50% upon shipping of the equipment. Most of these projects we work with Net 30 terms. American Ramp Company also performs large inground concrete skateparks and asphalt pump track and generally invoice those using progress billing that we submit to the customer at different project milestones much like most construction projects. American Ramp Company will talk through payment terms with our customers and determine which payment structure works best for them and their project. * 51 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency ServicesARC has partnered with National Cooperative Leasing (NCL) to offer Sourcewell members a complete suite of finance solutions. NCL is a current Sourcewell financing contract holder and is an industry expert in municipal financing solutions. NCL will offer leasing terms from 12- 120 months on transactions from $5,000.00 and up. Traditional leasing and financing programs will be offered along with programs specifically designed for schools and governmental entities including tax-exempt municipal leases and a purchase order only program. There is no ownership, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requestedcommon ownership, or control between ARC and NCL. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membersparticipating entities' purchase orders. Municipal Emergency Services has several ordering platforms Sourcewell members will issue purchase orders directly to American Ramp Company with the Sourcewell contract number included on the PO. American Ramp will then entire the sales as a Sourcewell sale in their sales tracking system, which is used to create, manage and as stated previouslyreport quarterly to Sourcewell. Our overall order process provides multiple check points so that nothing is missed in the process of our customers placing an order. Each customer works directly with a sales professional from their region. Once they work through what type of equipment, MES park or services they would like to procure a contract or purchase order and order form are completed. Once that is a dealer done so there would be no network outside of ourselves processing orders. All orders, regardless it is entered into our online system with all of the sales platform utilized will be marked that they are Sourcewell Contract orders within information for each order which then automatically generates an internal email to all department managers. The accounting department immediately enters the job into our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default online accounting system and the field cannot be bypassed. Once a quote file is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order sent to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datemanufacturing department. * 54 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases Yes, we will work with our customers in any way needed to $10,000make the procurement process meet their needs. There is no added fee additional cost to use this methodSourcewell members for using a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Each individual component will upload MSRPbe listed using line item pricing. All pricing that is being extended to Sourcewell members is factory direct pricing, list which means no xxxxxxxxx xxxx up. This factory direct relationship automatically saves the 20-30% commissions that would typically be applied and added to the price by a 3rd party supplier. In addition to the factory direct pricing ARC will be offering an additional 7% discount off the factory direct pricing, giving Sourcewell members access to pricing lower than any other pricing in market, published or net unpublished. Individual Sku's are listed for manufactured components on the attached price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list list. Onsite construction price or net price lists as the Sourcewell priceline items do not contain sku numbers. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The Yes. Our warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts all products, parts, and labor within warranty period however some do not cover labor. A copy of Snap-on's Warranty Policy is included in the submission. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the No. Our warranties for the companies MES is bidding shows coverage for normal wear and usedo not impose usage restrictions or limitations. Abuse to a produce normally However, our warranty does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersnot cover misuse, abuse, neglect, or unauthorized product modification. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover Yes. All travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg related to work through the issue on a case warranty repairs are covered by case issue which is rareour warranty policy. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to CanadaNo. MES distribution agreements There are for the USA and that is where we have sales and service staff to maintain the market no geographic locations in the USA.There are only United States in which Snap- on Industrial cannot provide a few areas in the USA MES does not certified technician to perform warranty repairs. All geographic locations covered by this proposal have sales and service warranty coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them Third party manufactured items are sent back subject to the manufacturer original equipment manufacturer's warranty. Our Industrial sales force and Industrial Customer Service Center (ICSC) will assist the customer in and out of obtaining warranty for service all based on MFG policycoverage, if requested. * 48 51 What are your proposed exchange and return programs and policies? Goods received Products with current part numbers may be returned for credit if unused, in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty original packaging which is unopened and guidelinesundamaged. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held The customer is responsible for whatever issue transportation costs unless the return is presented. MES does our best to always resolve issues presentedthe result of an error by Snap-on Industrial. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and Many out of warranty with listed labor and parts cost discountSnap-on products can be repaired under our flat rate repair program. This flat rate program allows customers to accurately budget for repairs by having set repair costs, known in advance. Products repaired under our flat rate program carry a 90-day warranty. Products not covered under the flat rate program are quoted on an individual basis. A copy of Snap-on's Flat Rate repair price list is included in the submission. * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. Our proposed payment terms are Net 30, net 10FOB Destination, net 30)? Net 30 Freight Prepaid. Accepted payment methods are by check, ACH/EFT and credit card or P card. * 51 Do you provide 54 Describe any leasing or financing options available for use by educational or governmental entities. Snap-on Incorporated has a financial division, Snap-on Credit, for leasing and financing options, especially those options . Financing and leasing terms and pricing are quoted on a case-by-case basis. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time Snap-on Industrial will utilize our standard quoting, ordering and when market conditions permit, Municipal Emergency Services may offer a trade invoicing procedures in credit for items being replacedthe performance of this contract as we do presently with our current Sourcewell contract 013020-SNP. When applicable, the value of the trade in No additional forms as described will be based on market and product conditions at required in the timeperformance of this contract. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Snap-on Industrial will accept P-Card and credit card purchases cards with no additional charges to $10,000. There is no added fee to use this methodSourcewell members. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Snap-on's Product Managers assign each product to a price group and each price group has a designated discount percentage within a Product Price Group (PPG) grid. These discount percentages will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as be applied to the Sourcewell IPLHF7 list price. Snap-on Industrial will follow Sourcewell's process for obtaining approval for a price adjustment. A copy of Snap-on Industrial's Sourcewell IPLHF7 Product Price Group (PPG) grid and IPLHF7 price list is included in the submission. Snap-on Industrial reserves the right that in the event a Product(s) discounted price results in a unit price that is equal to or less than the unit price charged under its General Services Administration (GSA) Multiple Award Schedule contract, then the discounted price for such Product(s) will be adjusted to three (3) percent greater than the price under the GSA contract. *

Line Item Question Response. 43 45 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. Yes * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All No usage limitation. Standard warranty is for 1 year bumper-to -bumper exclusive of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersitems such as brooms. * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. Yes * 46 48 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will Our dealer contracts require that they provide service for all customer within their area of responsibility. This would of course include Sourcewell member customers. In very rare situations and with the agreement of the customer, authorizations for a specific customer to perform their own warranty repair can be given. Elgin and our dealer would support this by providing parts, work instructions and compensation at pre-established rates. Authorization would only be given if the required repair is considered relatively easy to accomplish and did not be providing present any coverage to Canada. MES distribution agreements are risk for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiicustomer. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Our warranty covers all items with the distributor exception of products made engines, truck chassis, tires and other components that carry their own manufacturers warranty. These items are typically supported by local dealer facilities. Any items/components that do not have local service would be cover by Xxxxx and our dealers. We have been know to assist our end user by leveraging our contacts with engine and chassis manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policydealers. * 48 50 What are your proposed exchange and return programs and policies? Goods received in damaged It is extremely rare that we would need to exchange or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelineshave a sweeper returned. If the product one of our sweepers was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected determined to be done within 30 days of delivery wrong for a specific customer need/application, we would work with them to modify or sooner by exchange a product for one that would work better. Ultimately, we are all better off if the customer. After that time MES and most manufacturers will not be held responsible for whatever issue customer is presented. MES does our best to always resolve issues presentedsatisfied with their sweeper - that's what we work toward. * 49 51 Describe any service contract options for the items included in your proposal. MES lists We are not specifically offering service contracts with this proposal. However, most of our dealer offer a variety service contract options and service specials. The offerings can be from full-service turnkey parts and service solutions to specific seasonal specials in preparation for items we submit for bidsweeping season. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requesteddealer specific. * 52 Describe your formal tradepayment terms and accepted payment methods? Payment terms are established between the Elgin dealer and the Sourcewell member. Generally, this is net 15 or net 30-days. However, our dealers do most of their business municipally and understand that some entities need to apply different payment terms. Most of the time the specific member requirements can be met if within reason. The standard payment terms between our dealer and u is net 30-days. * 53 Describe any leasing or financing options available for use by educational or governmental entities. Again, leasing and financing options are determined between the Egin dealer and the Sourcewell member. All of our dealers offer some type of leasing and/or financing option. This is usually with a third-party that we or they have established relationships with. We often recommend NCL and many of our dealers have an established relationship with NCL and use NCL's Sourcewell contract solution for lease/financing options. * 54 Describe any standard transaction documents that you propose to use in program or policy for the products or equipment offered in your proposalconnection with an awarded contract (order forms, if anyterms and conditions, service level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time We do not have a standard transaction document that is provided to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replacedthe end-user/member. When applicableTypically, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates entity issues a purchase order to our supplier if not dealer based on a Sourcewell proposal/quote that is generated through our configurator tool. The dealer submits the "quote" to us as an order once the member issues a PO. We, in stock in turn, issue an electronic acknowledgement document to the dealer confirming what was ordered. This is our facilitystandard process today, for all orders, and then becomes an invoice- all a product of Sourcewell orders fit nicely within our existing process. I am including example documents in the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration dateupload section. * 54 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits The payment process for members is a transaction between Sourcewell member and Elgin dealer. I do not believe P-card transactions are used. We do not accept P-Card and credit card purchases to $10,000payments from our dealers. There is We have no added fee to use this methodhidden or undisclosed costs. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off We are offering our full-line of those MSRP, sweepers. Our pricing model is a simple 3% discount from list price or net price lists as on all sweeper products including options, exclusive of chassis and freight (from factory to dealer location) costs. We are also offering the rental of our sweepers. Rental rates apply across the US and Canada (in Canadian dollars). The rates provided on the rental rate sheets are the Sourcewell member's price. Used Sweepers, primarily from rental fleet, are generally late model and because of various usage and condition of specific units, the pricing will be a negotiated and agreed to price between the member and Elgin dealer. This allows members a method of obtaining a quality sweeper at a much lower initial acquisition cost. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The Our product warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg cover manufacturing defects for a industry standard amount variable period of time, depending on the brand/product line, ranging from 10 – 15 years from time of installation. Some cover parts Although our products are known for their durability and labor within warranty period however some do not cover laborperformance under a variety of conditions, there are times when defects arise that need to be redressed. When a product is found to be defective, our warranties generally provide the option to ‘repair or replace' and that work is done at our expense. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All There are some practical limitations that we would apply to most of our product lines, most of which have to do with approved/appropriate usage of the product, loads they may be subjected to without damage, etc. Flooring products typically wear over time, and as with most products exposed to long-term traffic and loads, they carry a definable lifespan under the conditions. Our warranties for generally assume a depreciating value over time, based on the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customerstear they experience, and our policies for replacement or repair reflect that value over the product's lifespan. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not When products found to be defective require onsite inspection or repair work, we cover travel the cost of labor, time and mileage unless there is a gross failure of travel (whether employee or our field partners) involved with making those visits to rectify the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rareproblem. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverageNo. We provide full coverage for all our service and sales areas listed in this proposal; specifically to include the United States and its territories, and all Canadian provinces and territories. If an appropriate, qualified field partner is not located convenient to the project, we will provide an employee technician to address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiiany warranty claims or product problems. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES We warranty all Gerflor-made and distributed products, which is the distributor inclusive of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of all the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer listed in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your this proposal. MES lists service For products we offer that are made for items us by other suppliers, we submit for bid. These are both for annual testing, repair in and out of warranty partner with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options suppliers to ensure that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We customers have a customizable web store in which the member would have a private website seamless and satisfactory experience with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions products that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell priceprove defective. *

Line Item Question Response. 43 44 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different thingsYes, Tiger has a 1-year standard warranty on all products. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborThis is listed in the Tiger Standard Warranty Policy that is included in the "Warranty " documents area. * 44 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All There are no restrictions to any governmental entities. Tiger works directly with our customers to explain the warranty and what it covers at the time of purchase. Tiger Corporation also offers our customers the warranties opportunity to purchase an extended warranty for the companies MES is bidding shows coverage for normal wear and use. Abuse up to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers5 years. * 45 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not Tiger will cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue transportation costs on a product needed for repair for the first 60 days. Limited coverage for 1 year after purchase. If unique circumstances require assistance, Tiger works with our customers in covering this cost on a case-by-case by case issue which is rarebasis. * 46 47 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Every region in North America will not be providing any coverage to Canadaserviced by a Tiger Authorized Dealer. MES distribution agreements are for Service, as well as warranty repair, is provided through the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiinearest Tiger Authorized Dealer. * 47 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is All warranties will be covered by Tiger Corporation with the distributor exception of products made by tractor warranties. As a business partner with New Xxxxxxx, Xxxx Xxxxx, and Case IH tractors, these OEM manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under provide warranty and out of warranty product support for all tractor related repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 49 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition Depending upon the situation the customer will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed work directly with the carrier Tiger Authorized Dealer for exchanges and we will then work to resolve the replacement asapreturn items. These evaluations are expected to be done within 30 days Tiger provides a limited number of delivery or sooner by the customer. After that time MES rebuilt components and most manufacturers will not be held responsible Dealers may return parts and whole goods in new and unused condition for whatever issue is presented. MES does our best to always resolve issues presentedfull credit. * 49 50 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidTiger offers a one (1) year standard warranty on all products. These This factory warranty covers any failure that happens under normal conditions. All Tiger products are both for annual testingeligible to receive an extended warranty, repair in and out of warranty with listed labor and parts cost discountranging from 1 to 5 years depending upon customer preference. Numerous Tiger dealers will offer service/maintenance programs to the end-users depending upon the customer preference. * 50 What are 51 Describe your payment terms (e.g.and accepted payment methods? Tiger policy allows Net 45 day payment terms. Exceptions can be made to this for special circumstances prior to acceptance of order. Bank Checks, net 10ACH Transfers, net 30)? Net 30 * 51 Do you provide leasing or financing and Wire Transfer are accepted as payment options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program any leasing or policy financing options available for use by educational or governmental entities. Tiger Corporation has been working directly with (NCL) Nationals Cooperative Leasing for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replacedlast 3 years. When applicablea customer inquires about financing or governmental leases, we refer them to NCL. This relationship has benefited many of our Sourcewell/Tiger customers. NCL sample documents from the value of Tiger website are uploaded to the trade in will be based on market and product conditions at the time"Additional Documents" folder. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membersparticipating entities' purchase orders. Municipal Emergency Services has several Tiger ensures that the ordering platforms process through the Sourcewell Contract is easy and as stated previouslypain-free for the end- user/ customer! Every order will be sent to Tiger Corporation by either the Tiger dealer, MES Tiger field manager or purchasing entity through email or fax. All purchase orders from the customer are made out to Tiger Corporation. Tiger verifies every Sourcewell order includes the membership number and all appropriate customer information. Next, the order is checked for accuracy & compatibility. Orders are transferred from the individual Sourcewell specific quote sheets and processed by our order fulfillment specialist at our factory. When the order is internally entered into our business system, it is transitioned into a work order in our company manufacturing software for building that specific product for the customer. We create an order code specific to the Sourcewell contract and then enter that information into Tiger's operating business system to assure all orders are tracked accordingly, and quarterly reports are processed in a timely manner for payment to Sourcewell. Once the order is placed in the system, our team is able to track from the first entry in our production system to completion and ship date. Tiger's accounting team, with direction from Tiger management, will track all Sourcewell orders and accrue the fees accordingly. The accounting office will submit the required quarterly reports. Accuracy in record keeping is a dealer so there would be no network outside key strength of ourselves processing ordersTiger's accounting team as we manage 23 state contracts as well as supporting our dealers. All orders, regardless of Per Company policy the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field customer cannot be bypassedbilled until the competed unit is delivered and accepted by the customer. Once a quote Tiger's Authorized Dealer network is verified educated in the delivery of contract sales and approved by a memberaids in the order processing, delivery, and payment processing, working directly with the customer. In this manner, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facilitycustomer receives their finished product on time, and then becomes an invoice- all a product Tiger maintains accurate records of the original quote complete order fulfillment process. In summary, Xxxxx's goal is to ensure an easy ordering process and a positive customer experience for each Sourcewell member that does not have to be rebusiness with our company. Tiger will ensure accurate record-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts keeping for all Sourcewell orders and prompt payment of the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datefee. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Tiger uses contractual Sourcewell specific quote sheets that make placing an order simple and effective for our customers and dealers. Just type in the quantity of the product you would like, and the form calculates the discount off of list price and tabulates the total at the bottom of the page. We include the warranty paperwork with every order and a copy of the invoice along with instructions to call Tiger Corporation if there are any questions on the purchase or product itself. A sample quote sheet has been uploaded to the "Marketing Plan Documents." * 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Tiger currently does not accept P-Card cards, only because we have not had the need to do so. Tiger can certainly set up and credit card purchases receive P-cards, and would not charge any additional costs to $10,000Sourcewell members. There is no added fee to use this methodTiger can and routinely accepts wire transfers and ACH payments for ease of conducting business. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Tiger Corporation has a standard list price on all our products. All Sourcewell members will upload MSRPreceive an 18% discount on each line item from Tiger List prices. Prices are FOB destination. Tiger Corporation manufactures and sells side and twin rotary mowers, side, twin, rear, and triple flail mowers, boom mowers with reaches from 18 to 30 feet, along with 15 different attachment heads for these boom mowers. Tiger will supply Sourcewell, the Tiger Authorized Dealer, and the Sourcewell member with a Sourcewell specific interactive quote sheet to order products and a copy of the Sourcewell-Tiger Price List. Sourcewell Price List has been uploaded to the "Pricing Documents" folder. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Tiger will offer an 18% discount on all Tiger List prices. A Sourcewell specific interactive quote sheet is provided for ease of ordering. A copy of the complete Sourcewell-Tiger Quote Sheets has been uploaded to the "Additional Documents" folder. * 58 Describe any quantity or volume discounts or rebate programs that you offer. Tiger offers an additional 2% discount on any order with three (3) units or more on the same order. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Tiger will offer cost plus 12% on material costs and any additional labor charges for any ‘sourced', ‘open market' or non-standard options, and any applicable freight costs. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Tiger publishes all costs of acquiring a Tiger product in our list price, minus discount. Tiger does not surprise our customers with hidden costs. Once we are assured we have the right piece of equipment to match our customer's needs, all charges are upfront and shown on our quote sheet. All labor and delivery are included in the sales price. When dealer PDI is required, it is added to the specific quote sheet and the cost is listed on the price sheets depending on manufacturer as we list them as well as discounts off of those MSRPlist. * 61 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. All Tiger products on the Sourcewell contract are listed freight, FOB Destination in the continental United States. Ocean freight charges will be added on sales to Alaska and Hawaii and external US territories. These additional freight costs will be listed on the Sourcewell specific quote sheet at the time of sale. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Tiger would quote the products FOB Sioux Falls, SD, and would assist in arranging freight and documentation to Alaska, Hawaii, and any other offshore entity. For orders to Canada, Tiger will quote FOB Sioux Falls and arrange to add any additional surcharges, or customs charges to the bottom of our quote sheet for transparency to our customers. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. Tiger coordinates all shipments for its products from our facility in Sioux Falls, SD. Delivery can be made to the nearest dealer location or to the customer's location. If a Tiger Dealer receives the goods, they will prep the equipment for delivery and deliver it to the customer location. If goods are shipped to the customer location, the Tiger dealer will schedule a time and date for product walk-around on the operation and key points on safety and daily maintenance of the Tiger product. We are very flexible in our delivery abilities and can accommodate any customer requirements. *

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * DocuSign Envelope ID: 0EA63834-09E2-4165-838E-2B28B851D40E 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * DocuSign Envelope ID: 0EA63834-09E2-4165-838E-2B28B851D40E Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. Maine, Wisconsin, North Dakota, and Puerto Rico are not supported by MES sales and service. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, upon a delivery receiver inspection within very short time the customer must make a claim and a report will need to be filed with the carrier and we will then work to resolve the replacement asapasap based on mfg lead times of parts or other needs. These evaluations are expected to be done within 30 the days of delivery of each carrier or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service N/A for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountthese type products. * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. Net 30 * 51 Do you provide 54 Describe any leasing or financing options, especially those options that schools and available for use by educational or governmental entities may need to use in order to make certain acquisitions? entities. Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 55 Describe your formal trade-any standard transaction documents that you propose to use in program or policy for the products or equipment offered in your proposalconnection with an awarded contract (order forms, if anyterms and conditions, service level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time Upon an award MES operation system would produce quotes, sales orders and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell invoices upon receiving orders as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due it relates to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricecontract. *

Line Item Question Response. 43 42 Do your warranties cover all products, parts, and labor? Nuvve offers a one (1) year warranty on the Level 2 AC charging station. The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover Warranty covers both parts and labor within necessary. It does not include any on-site labor costs related to un-installing or re-installing the repaired or replacement charging station. The DCFC includes a standard 2 year warranty period however some do not cover on products, parts and labor. Nuvve's Turnkey financed offer includes up to a 12 year product, parts, labor warranty. * 44 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties No. Nuvve has warranty terms that are standard for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersEV charging industry. * 45 44 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Most mfg Nuvve's Turnkey financed solution for the DCFC-V2G station will cover the technician travel and mileage under warranty do repairs. Our Level 2 does not include technician travel/mileage under the warranty. The DCFC-V2G under a direct purchase will not cover technician travel time and mileage unless there under the warranty. A standard price schedule for field services is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rareavailable upon request. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Nuvve has a dedicated team of technicians who are able to provide remote warranty repairs or if needed, perform in person. There are no limitations to geographic regions for technician support. The customer will not be providing any coverage need to Canada. MES distribution agreements are contact Nuvve for the USA warranty support in order to establish a help ticket report and that is where we have sales and service staff schedule a time for a technician to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this come on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiisite. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Nuvve will cover all warranty items for its Level 2 AC charger as we are the distributor of products made by manufacturers we representmanufacturer. MES follows The DCFC and service items needed under the Manufacturers warranty.Depending warranty would be passed on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policyoriginal manufacturer. * 48 47 What are your proposed exchange and return programs and policies? Goods received For our standard Level 2-AC charging station, Nuvve offers a one (1) year parts exchange warranty. If during the Warranty the charging station becomes defective in damaged breach of the warranty, Nuvve will either repair or defective condition replace at Nuvve's selection the charging station at no cost to the customer. Nuvve will be ship the repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work charging station at no cost to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 Describe any service contract options Our Turnkey offer for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as DCFC-V2G under a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default separate signed agreement between Nuvve and the field cannot be bypassed. Once a quote is verified and approved by a member, customer will demonstrate that Nuvve will exchange or replace the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered EVSE at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed no cost for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Formagreement. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all For customers doing a direct purchase of the items that you want Sourcewell DCFC-V2G station, exchange and returns will be handled by the original equipment manufacturer. The manufacturer at their discretion will either repair, replace or issue credit to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell pricecustomer. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? As the authorized reseller, our customer service team will assist the client with regards to any warranties that come with the product purchase. The warranties provided by each manufacture being bid provides slightly different things. Most provide coverage will not exceed that of the manufacturer for coverage against mfg defects for a industry standard amount of time. Some cover products, parts and labor within warranty period however some do not cover labor. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Usage restrictions or other limitations will be stipulated in manufacturers warranties. The coverage will not exceed that of the warranties manufacturer for the companies MES is bidding shows coverage for normal wear products, parts and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customerslabor. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover Technician expense, travel time and mileage unless there is a gross failure will be stipulated in manufacturers warranties. The coverage will not exceed that of the product manufacturer for products, parts and in those cases we work with the mfg to work through the issue on a case by case issue which is rarelabor. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will Warranty not be providing any coverage to Canada. MES distribution agreements are for the USA and exceed that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiimanufacturer addressing repairs for participating entities at a region not able to perform warranty repairs. we are not addressing Canada in this proposal response. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some For other proposed manufacturer's warranty not to exceed that of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policymanufacturer. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty Exchange and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier return programs and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers policies will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedexceed that of the manufacturer's warranty. * 49 52 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountService contract options would be covered not to exceed manufactures warranty. * 50 What are Describe in detail your payment terms (e.g.performance standards or guarantees, net 10including conditions and requirements to qualify, net 30)? Net 30 * 51 Do you provide leasing or financing optionsclaims procedure, especially those options that schools and governmental entities overall structure. You may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe upload representative samples of your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 53 Describe any performance standards or guarantees that apply to time and when market conditions permityour services Possible Missions established the objective of a 90% or higher customer satisfaction goal for our annual reporting. Since our ISO Certification (11 years) we have tracked our customer satisfaction rate. We are pleased that our average percentage of customer satisfaction is 97%. customer satisfaction is our key ingredient for success. We pride ourselves by standing out against our competitors. In the last couple of years, Municipal Emergency Services may offer we have implemented a trade in credit for items being replacedcustomer satisfaction “Button” attached to all customer service representatives (CSR's) return emails. When applicableThis allows our customers to comment or rate our CSR's anytime they receive an email. (Attached) For every project we commit to, we have a Project Plan. In the project plan, the value of deliverables to the trade in will be based customer are outlined and reported on market and product conditions at the timeproject plan on a weekly or monthly basis. * 53 Briefly describe your proposed order process. Include enough detail This holds the project managers accountable for their deliverables to support your ability to report quarterly sales to Sourcewell as described in the Contract templatecustomer. For examplequotes, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems goal is to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once return a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequencywithin 2 hours. We have a customizable web store in which 4-hour external turnaround time. If it is a hard-to-find item or the member would have a private website with approved items. We also have a dynamic quote system designed supplier lets us know that it may take longer, our process to the customer is to communicate to them the estimated time of submittal for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datequote. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We have built a team of qualified, experienced customer service staff. They are competent in providing information with accuracy. We provide our customers the opportunity to supply feedback on customer satisfaction through our QR code at the end of every email and our customer satisfaction surveys which are requested of the customer quarterly and documented in our project plans. The information that is provided in these surveys is also used for our team training of each employee to ensure proficiency. A sample of our customer satisfaction survey is (attached) * 55 Describe your payment terms and accepted payment methods. Our payment terms would be due upon receipt. For established customers we could work out 30-day terms. We accept Manual Checks, ACH, Wires and Credit Card Payments. We would charge the customer a fee of 3.5% if they would like to pay for their product with a credit card. This fee can change, and the customer would be advised if the fees change per the merchant bank. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Possible Missions would not provide leasing or financing options. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We would only require a PO from the customer if Net Terms would be honored. The PO would come from the customer. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000Possible Missions would accept P Cards from customers. There is no added would be a transaction fee charged to use the customer for the P Card fee and this methodwould be quotes to the customer at the time of the order. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPOur pricing would be a percentage off list less catalog price. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The discounts are based on categories and standard units of measure. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Once a customer is established, we would work on a separate agreement if quantities were presented and do what we could to provide volume discounts. This would be on a customer-by- customer basis. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We could absolutely source non cataloged items, but any discount would be dependent upon the manufacturer or distributor in which we would source from. We would provide a quote for each request that is would not be included in the current pricing. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. If a product is a franchised item, it would have a freight rate but could be absorbed for normal ground charges for orders that exceed $500 and are coming from the warehouse. Expedited freight, overnight, rush, etc. would not be absorbed. If a SKU has a haz, ice or integrity requirement, that would be charged on manufacturer as we list them as well as discounts off of those MSRPa separate line from the product. There is also a fuel surcharge that varies from week to week. Freight and fuel charges would be outlined on the quote. Freight for items over 100 pounds will not be absorbed. * 64 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. For orders that exceed $500 freight could be absorbed with a fuel charge added. All freight charges would be added and displayed on the quote or order. Freight for items over 100 pounds will not be absorbed. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Any orders for Alaska and Hawaii would be charged freight and fuel and would be listed on the quote. We are currently not servicing Canada or offshore orders. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. The price for product is dock-to-dock delivery only. If the customer has a request for inside delivery. this could be worked out on a request-by-request basis for an additional fee. This could be included in the quote. *

Line Item Question Response. 43 77 Do your warranties cover all products, parts, and labor? The Yes, all XXXXX Air Structures will be covered by our standard warranty, and like any building, individual components will be covered by the warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborthe supplier manufacturers. * 44 78 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of There are no usage restrictions that would forego the warranties for warranty, so long as the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally buyer does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersnot improperly operate the facility as instructed during the turnover process i.e., vandalism, over/under pressurization, etc. * 45 79 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Most mfg warranty XXXXX warranties above do not cover the travel time food and mileage unless there is a gross failure lodging of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rareXXXXX technicians. * 46 80 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing XXXXX has the ability to send technicians to any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market location in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and North America, including Hawaii. * 47 81 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is XXXXX provides a warranty on all workmanship. All other warranties are passed through from supplier manufacturers. With XXXXX’s long-standing relationship and large order volume from these suppliers, a client has never had any issue obtaining a pass-through warranty. Please view the distributor of products made by manufacturers we representsample warranty packet. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. (See 81.1_DOC) * 48 82 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as XXXXX has no exchange and return programs. Each project is custom designed and built and our payment terms are clearly outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedon every contract. * 49 83 Describe any service contract options for the items included in your proposal. MES lists XXXXX does provide customers with the opportunity to enter into a service contract. This contract typically outlines that an XXXXX Supervisor will perform Quarterly Inspections of the air-supported structure and witness the testing of the mechanical equipment by the HVAC service company contracted by the participating entity. The XXXXX Supervisor will review the structure and its mechanicals in accordance with The Quarterly Maintenance Checklist and report the results thereof. This includes a physical inspection and procedure for items we submit for bidpressurization testing of the primary and backup inflation systems. These are both for annual testingPlease view the example of the XXXXX Service Contract. (See 83.1_DOC) * Describe in detail your performance standards or guarantees, repair in including conditions and out requirements to qualify, claims procedure, and overall structure. You may upload representative samples of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 84 Describe any performance standards or guarantees that apply to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replacedyour services. When applicable, XXXXX designs air-supported structures to the value latest versions of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract templatestructural code requirements. For examplethe U.S., indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default XXXXX currently abides by ASCE 55-16 and the field cannot be bypassed. Once a quote is verified applicable wind and approved by a member, snow load conditions for the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store geographical area in which the member would structure will be installed. XXXXX provides a 20-year warranty and utilizes cutting-edge manufacturing techniques to ensure structure longevity for their clients. * 85 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.). XXXXX utilizes in-house technicians to perform service work. This ensures that the technician’s services are in compliance with ASATI’s design standards. Using all in- house technicians allows for any repairs which require factory input or materials/parts to be facilitated fluidly. Additionally, allowing XXXXX to guarantee the workmanship of its services for a period of 2 years. * 86 Describe the methods or techniques that impact the durability or longevity of your product. Structural Design Criteria: XXXXX utilizes large safety factors to reduce the product’s fatigue over its lifespan, providing additional longevity. Use of High-Quality Products: XXXXX uses North American or European-made products that have been found to have a private website with approved itemssuperior level of quality compared to products from other areas of the world. We also The manufacturers we utilize in these countries have a dynamic quote system designed for smaller quantities of items much better track record in which upholding the member can log in and order off of warranty on any issued products. Technology: XXXXX’s air structure system, as a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If sowhole, is there any additional cost designed and built to Sourcewell Members for using this process? MES limits P-Card and credit card purchases achieve longevity by optimizing each component to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *achieve superiority at every detail.

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts Yes, along with our vendor partners', we warranty products, parts, and labor within warranty period however some do not cover labor. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES Our synthetic turf warranty does not cover surfaces used more than 3000 hours a year which is bidding shows coverage for normal considered excessive wear and usetear. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersThe warranties cover activities that the products or surfaces were intended for. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg H2I warranties will generally cover most travel & mileage but there can be limitations based on the members distance from one of our offices. We request that Sourcewell members contact H2I for clarification based on their projects location and we can add a notation to their quotation and warranty do stating the coverage. Warranty calls which are determined to not cover travel be caused by the defects in material or workmanship as covered in our warranties, will be billed for time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is raremileage. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES H2I presently does not have sales service capabilities in Canada. H2I would contract this work out though vetted installation companies that are licensed and service coverage. We address authorized to perform this on a case by case basis as for the listed products we cover most type of the USA Alaska and Hawaiiwork in Canada. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers Yes, at H2I we representpride ourselves on being accountable for every transaction to create a positive customer experience. MES follows the Manufacturers We are a single source contact for all warranty.Depending on the Manufacturer MES works on some of /service for the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policyservices we sell. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced The majority of athletic materials, components, and products we sell are larger ticket items that as outlined by an industry standard are not returnable mainly due to the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days customized nature of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does of our best to always resolve issues presentedofferings. * 49 52 Describe any service contract options for the items included in your proposal. MES lists We offer service for items contracts on certain components we submit for bid. These are both for annual testing, repair in sell and out of warranty with listed labor and parts cost discountmaintenance contracts on applicable products that require routine maintenance. * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. Net 30 Days * 51 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. We provide a wide variety of options including a relationship with the NCL National Cooperation of Leasing, especially those options flexible payment plans where needed and stretching payments across multiple budget schedules. To have needs is one thing, but to have needs that schools cannot be met due to financial constraints is another thing entirely. Especially when that unmet need is multiplied by the number of students, and governmental entities may need parents, who depend on community leaders to provide quality education for them. The dedicated team at H2I Group will stop at no end to connect our customer with financial resources needed to make their students dreams come true. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time H2I will operate as the sole dealer for this contract. H2I has 17 offices and when market conditions permit300+ employee owners in sales, Municipal Emergency Services may offer a trade project management, customer service and accounting strategically located throughout the United States (see map in credit for items being replacedattachments). When applicableH2I utilizes several software programs as part of our order and fulfillment process including Salesforce, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing ordersViewpoint. All orders, regardless of the sales platform utilized will be marked that they orders are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default processed and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock tracked centrally in our facilityMinneapolis office through receipt of PO from customer, procurement of material form H2I vendors, customer billing, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved itemsproject closeout documents. We also have a dynamic quote system designed for smaller quantities of items in which service department that utilizes the member can log in same platforms. We have the ability to track purchases by customer, product type, PO date, ship date and order off of a quote with an extended expiration final billing date. H2I accounting department will also be responsible for documentation on Sourcewell purchases and supporting documentation for regular reporting to Sourcewell team. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Yes, H2I Group does accept the P-Card procurement and credit card purchases to $10,000payment process. There is no added fee an additional 2% surcharge on all credit card transactions from our 3rd party credit card agency. A surcharge will not be applied to use this methodany payments made in the form of check, debit or ACH. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES H2I Group provides Sourcewell participating entities our best possible pricing. Our pricing model is based on a percentage off of manufacturers list pricing. H2I Group has included detailed list pricing for all products proposed as part of the RFP as attachments of the price lists. This pricing is ceiling based covering the US. In addition, H2I Group will upload MSRPoffer volume discounts on per project based on order size, and product scope. See Supporting Document ”H2I Price sheets FINAL for Sourcewell RFP – Athletic Turf & Surfaces” under Pricing. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Discount off list pricing varies by manufacturer, product, and volume. The percentage off of list pricing ranges from 10% pricing to 22% on product offerings. * 59 Describe any quantity or volume discounts or rebate programs that you offer. H2I may offer volume discounting based on the SF of the project and is determined on a project by project basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Sourced Solutions / Open Market items are available to participating entities. These Open Market items will be identified in any contract quote prepared so that the participating entities may determine that the quoted prices for the products are fair and reasonable. We encourage participating entities to use this option as it facilitates complimentary products and streamlines the procurement process. Non-Standard Options will also be listed separately on any contract quote prepared so that the participating entities may determine that the quoted price is fair and reasonable. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRPinitial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Installation and transportation/shipping is priced separately. * 62 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. Due to the wide range of products and the geographical locations of delivery, our freight will be quoted on per project basis. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. See line 62 for least expensive and available shipping options to these locations. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. The delivery methods from H2I Group are structured to ensure on- time-delivery with an emphasis on cost savings. We look closely at the unique circumstances of each of our customers projects and recommend a process that best suits their needs and budget. Modes of transportation range from: • Standard shipping via manufacturer preferred carrier • Expedited • Sprinter van • Shipping container *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The All products that Galls sells are covered under our standard return/exchange policy. Unused and new items received within 30 days can be exchanged or credited. Any additional manufacturer warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborwill be passed on to the end user as well. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of This will vary based on manufacture and will be handled on a case by case basis. Galls will work with the warranties for end user and the companies MES manufacturer to insure all details regarding warranty usage is bidding shows coverage for normal wear readily available and useprovided upon request. Abuse to Galls also offers a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers30 return policy on new and unused items. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover Galls service team will be doing the travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg that expense will come at no cost to work through the issue on a case by case issue which is rarecustomer. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Galls will not be providing work with each manufacture to determine the best avenue for any coverage to Canadawarranty concerns. MES distribution agreements Galls will insure that these concerns are for the USA and that is where we have sales and service staff to maintain the market handle in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiitimely manner. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is The manufacturer will handle the warranty service for each individual product. As the distributor of products made we will make sure this is handled quickly and efficiently by manufacturers we represent. MES follows the Manufacturers warranty.Depending working closely with our manufacturer partner on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policymatter. * 48 51 What are your proposed exchange and return programs and policies? Goods We will always work to make sure our customer are receiving exactly what they ordered. If something is received in damaged or defective condition incorrect a reach out to our Customer Care team or designated account rep will be repaired or replaced as outlined by in order to make sure Xxxxx takes care of the manufactures warranty return and guidelinescorrects the issue. If the product was damaged while in transport, a claim All unused ad new items will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done eligible for exchange if received within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presenteddelivery. * 49 52 Describe any service contract options for the items included in your proposal. MES lists We do not have a service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountcontract option but our sales team will always provide service to any customer utilizing the Sourcewell contract. * 50 What are Describe in detail your payment terms (e.g.performance standards or guarantees, net 10including conditions and requirements to qualify, net 30)? Net 30 * 51 Do you provide leasing or financing optionsclaims procedure, especially those options that schools and governmental entities overall structure. You may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe upload representative samples of your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 53 Describe any performance standards or guarantees that apply to time your services (product longevity or wear- resistance). Galls will work with each vendor/manufacturer partner to insure products are meeting their life cycle and when market conditions permitkeeping our customers fully uniformed. All manufacturer warranty's are passed on to the purchasing member. Galls has an internal quality control team that inspects items as they come in to our facilities and items before they go out. * 54 Describe any service standards or guarantees that apply to your services (repairs, Municipal Emergency Services may offer a trade in credit for items being replacedcleaning turnaround times, etc.). When applicableGalls will honor all workmanship on alterations and customization. Exchanges and returns are processed upon receipt, the value of the trade in but individual orders will be based handled on market a case- by-case basis. Reach out to your sales rep or our Customer Care team for questions. * 55 Describe your payment terms and product conditions accepted payment methods. Net 30. Payments are accepted in the following forms: ACH/EFT All Major Credit Cards Government Purchase Cards Paper Check Cash - Branch Locations only * 56 Describe any leasing or financing options available for use by educational or governmental entities. We do not offer any leasing or financing options at the this time. * 53 Briefly describe your proposed 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order processforms, terms and conditions, service level agreements, etc.). Include enough detail to support your ability to report quarterly sales to Sourcewell Upload a sample of each (as described applicable) in the Contract templatedocument upload section of your response. For example, indicate whether your dealer network is included in your response None at this time. Galls will work with each participating agency to determine and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would additional agreements that may be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datenecessary. * 54 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Galls accepts P-Card and credit card purchases to $10,000. There there is no added fee to use this methodadditional cost associated with it's use. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Galls pricing structure will upload MSRPbe based off the Galls Catalog and published pricing. SKUs have been provided for all items and pricing has been uploaded. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 15% discount off list price * 61 Describe any quantity or volume discounts or rebate programs that you offer. Galls is not offering a quantity or discount rebate. However, all participating users are encouraged to contact our Customer Care or designated sales contact for additional quotes. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Quotes will be provided on a case by case basis if items are not included on the full catalog offering. Additonal products and manufacturers within the scope of work will be available to our customers. If the need to add these items to the contract arise we will work to have a PNP approved. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Freight cost are not included and will be quoted per order. Alterations, embroidery and customization are not included in the cost of the products listed in our offering. Due to the nature of these items we will quote on manufacturer as we list them as well as discounts off of those MSRPa case by case basis. * 64 If freight, list price delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. Freight cost are not included and will be quoted per order. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Galls currently ships to all states utilizing the best practices and most cost efficient options. Delivery to Canada will be completed in the same manner. All orders exiting the country shall be subject to a full internal export audit. All duties and fees are the responsibility of the purchasing entity. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Galls has 3 distribution centers nationwide and a retail branch network of over 50 locations. Participating Entities will have the option to purchase in store, online, over the phone or via email and fax. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties Each supplier/OEM has different warranty terms specific to their range of products/services. As such, please see individual warranty information for each our suppliers as provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborin the "Warranty" supporting document. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Product failure due to manufacturing workmanship are covered, while incorrect use of the warranties product is not. Please see individual warranty information for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersour suppliers as provided in our supporting documents. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg No- All items that are approved by the OEMs to be covered under the warranty do not cover travel time and mileage unless there is a gross failure of to either be reworked for repair or replaced can almost always be identified via pictures sent in an email. At that time, after approval, the product and in those cases we item will need to be shipped back to the manufacturer for such repair work with the mfg to work through the issue on a case by case issue which is rarebe completed. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are N/A - Please see the above response for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiiwarranty repair information. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending Similar to contracts ADS currently manages, ADS will pass on the Manufacturer MES works on some of the products under manufacturers warranty and out assist, both through automated processes and dedicated Customer Loyalty After Sales Specialists, any customer requiring warranty assistance. All manufacturers have warranty letters that details what is covered which can be provided at point of sale. ADS warranty repairs. Some of them are sent back to claims have step by step return/exchange process available on request, freight paid by ADS or vendor partner depending on the manufacturer in and out of warranty reasons for service all based on MFG policyreturn. * 48 51 What are your proposed exchange and return programs and policies? Goods received Specific details regarding exchange and return programs and policies are outlined in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed information attachment provided with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedsupporting documents. * 49 52 Describe any service contract options for the items included in your proposal. MES lists In addition to dedicated full time territory Sales Representatives within the State and Local market available to assist, ADS employs a full time Customer Care Associates available 24/7 empowered to assist with any after order issues. ADS has perfected low impact, no contact sales of Law Enforcement Equipment and relevant accessories to minimize the need for in person contact. This has streamlined and improved our ability to respond to and assist customers with service for items we submit for bidissues. These In direct relation to the products being offered, no additional in person services are both for annual testing, repair in and out required or provided as part of warranty with listed labor and parts cost discountour offer at this time. * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. NET30, net 10accepted payment methods include credit card, net 30)? Net 30 check and ACH payments. Other forms of payment can be arranged on a case by case basis. * 51 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. No, especially those options not at this time * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time Standard terms and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is are normally included in your response and whether each dealer with our typical quote (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? MES limits P-Card and credit card purchases to $10,000. There is no added fee to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 Describe your pricing model (e.g., line-item discounts or product-category discountssee attached sample). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects Quadient warranty program is offered from the date of installation of the equipment for a industry standard amount period of time90 days. Some cover This warranty covers all defective parts and all labor within associated with the required warranty repair. Additionally, any parts fitted outside the warranty period however some do on equipment covered by a maintenance contract are also covered for a period of 90 days after replacement. We unconditionally guarantee that our equipment will perform to specification. If for any reason a product does not cover laborperform at published specification levels and we cannot repair it, we will replace it with a comparable product. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Quadient products covered under warranty will be repaired or replaced if found not working in accordance with their manufacturer's specifications. Therefore, usage outside of the warranties for the companies MES is bidding shows coverage for normal wear manufacturer's specifications will not be covered. Consumable supplies and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customerswearable parts are not included. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. Yes * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES There are over 100 Quadient offices that will not be providing any coverage provide warranty repairs throughout the country. Quadient account representatives in local communities are easily accessible by phone, email, or in person. Our decentralized, closer-to-the-customer business philosophy empowers local management to Canadamake quick decisions when responding to customer concerns. MES distribution agreements Certain warrantied products are for serviced via the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and HawaiiQuadient Depot repair program. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending We do both, this depends on the Manufacturer MES works on some of product and the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policymanufacturer. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be Quadient products that are covered under warranty are repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while if found not working in transport, a claim will be filed accordance with the carrier and we will then work manufacturer's specifications. The replacement unit is provided at no charge to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presented. * 49 52 Describe any service contract options for the items included in your proposal. MES lists Quadient and its partners offer maintenance service for items we submit for bid. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discount. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy software support for the equipment and solutions we market, which is second to none in the industry. Quadient agreements provide the parts and labor associated with ordinary maintenance of the products due to normal wear and tear, as well as support for any specific customer equipment/software operational issues. Prior to dispatching a Quadient authorized technician, the local office contacts the customer and troubleshoots the issue via the phone. In most cases, the issue can be resolved, and if not, the local office will then dispatch a technician. • Standard Onsite Maintenance: 8-hour onsite response time by a Quadient authorized technician -- Zone maintenance pricing based on distance from authorized Quadient service location • Premier Maintenance: This plan provides a more comprehensive service offering, with a four-hour onsite response time by a Quadient authorized technician. Premier maintenance is provided in some geographical areas as an option • Remote Support: Provided during normal working hours and provides software technical support • Depot Repair: specific products • Preventative Care: Preventative care is provided with all Quadient maintenance programs • Software Care: provides software support and software updates * For some software products, Quadient also offers “block hour” professional services contracts. This allows Sourcewell members to utilize our professional services team as needed for any new integrations/software changes outside of standard functionality. Describe in detail your performance standards or equipment offered in guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services The service level benchmarks and SLA's that Quadient, Inc. recommends and can commit to are: • Dedicated toll-free number with US-based operators • One- or two-hour average call back time dependent upon the level of contract • Four-hour average response time for premier contract customers • Preventative maintenance includes: o 90% average first-time fix o 95% average of all calls are responded to within the contracted and agreed upon response time to site * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) The service level benchmarks and SLA's that Quadient, Inc. recommends and can commit to are: • Dedicated toll-free number with US-based operators • One- or two-hour average call back time dependent upon the level of contract • Four-hour average response time for premier contract customers • Preventative maintenance included: -- 90% average first-time fix -- 95% average of all calls are responded to within the contracted and agreed upon response time to site * Please see the maintenance terms in the provided agreements. 55 Describe your payment terms and accepted payment methods. Quadient payment terms are net 30 days. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Quadient offers various leasing and financing options through Quadient Leasing USA, Inc., an affiliate of Quadient Inc. Sourcewell members can submit a signed purchase order referencing the Sourcewell contract number and their Sourcewell member number in lieu of signing lease documents. This streamlines the ordering process and makes it easier for Sourcewell members. Quadient Leasing USA, Inc. is able to provide both a Fair Market Value (FMV) and Lease to Own Purchase (LTOP) lease programs with the ability to combine hardware, software, software support, maintenance services, and meter rental into one simple payment. As a leasing company 100% dedicated to the mailing, shipping, and document handling industry, we offer the flexibility to take advantage of the most advanced equipment and systems available. Additionally, we ensure you have the ability to stay in complete compliance with USPS regulations. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. From time Signed purchase orders can be sent directly to time the Quadient local office or authorized Quadient dealer who, in turn, completes the necessary paperwork and submits all orders to Quadient for processing. All orders go through a quality assurance process to ensure that the Sourcewell contract number is provided, that the pricing is correct, and that the purchase order is from a Sourcewell member entity. Certain products may require additional documents such as a Statement of Work or Application Pack. These vary by product and are agreed upon in writing prior to the order being placed as part of our sales process. Being that all purchase orders and billing for Sourcewell transactions are centralized and processed by Quadient (and/or Quadient Leasing USA, Inc.) this will ensure that all transactions are recorded and available for Sourcewell quarterly reporting. For a more detailed explanation of the order entry process, please see below: • Order paperwork is prepared by district and dealer field admin • Order sent by field admin to xxxx@xxxxxxxx.xxx • Order shell is set up by the Customer Information Management team using the Sourcewell price list in Oracle ERP • The order is released to the credit department for review and when market conditions permit, Municipal Emergency Services may offer a trade in the credit for items being replaced. When applicablecheck passes, the value of order is released to the trade in will be based on market and product conditions at Order Entry Department • Order Entry ensures the time. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process paperwork contains the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms member number, Sourcewell contract number, and as stated previously, MES Sourcewell pricing • The order is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within released from our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default warehouse in Byhalia and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due equipment ships directly to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on customer or to the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. Quadient channel partner * 54 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits PQuadient accepts p-Card card procurement for payment without additional costs to Sourcewell Members. However, please note, p-cards are not accepted for postage payments. For recurring p-card payments, the customer fills out a form and credit card purchases is set up in our system. When the invoice drops, the payment is pulled from the card. For a one-off payment (monthly, quarterly), the client contacts our Customer Service Department. They will assist the customer with making the payment over the phone. If they are not able to $10,000. There is no added fee assist at the first point of contact, a case and form are submitted to use this methodour Cash Apps department for processing. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Quadient has submitted pricing based on a “Product Category Percentage Discount from Commercial Suggested List" concept. This percentage discount from list is applied to the various product categories. This discount percentage will upload MSRPapply to all items within that specific category. When Quadient launches or replaces products on the commercial price list, they will immediately be available to Sourcewell members at the submitted discounted % off commercial price based on their category. In addition to the % discount off commercial price, Quadient is offering free standard shipping, installation, and training for all products. Attached is the Quadient price list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRPfor all Quadient products. Upon award, list price or net price lists as Quadient will provide a catalog showing the Sourcewell pricediscount for each category on the price page. This will be available to Sourcewell members on the Quadient and the Sourcewell website. Quadient offers products for purchase or lease. Most products have an annual maintenance/software support/renewal. Some of our products are based on monthly subscriptions. As an authorized USPS vendor, we also provide USPS postage meter rental for applicable equipment. Please see below for the lease rates offered to Sourcewell members based on member type. Leasing provides value to Sourcewell members by allowing them to bundle service and renewal costs with the purchase cost into a consistent payment over a set period of time. * State & Local Government Entities Lease Types: Fair Market Value (FMV or LTOP) Lease Terms: 12, 24, 36, 48, 60, 63 months Lease Rates: 12 months = 0.0907 24 months = 0.0490 36 months = 0.0352 48 months = 0.0283 60 months = 0.0243 63 months = 0.0236 All Other SOURCEWELL Members Lease Type: Fair Market Value (FMV) Lease Terms: 12, 24, 36, 48, 60, 63 mo Lease Rates: 12 months = 0.0888 24 months = 0.0471 36 months = 0.0332 48 months = 0.0263 60 months = 0.0222 63 months = 0.0215 Please see the included lease terms in the docs entitled, “Sourcewell State Local Government Lease Terms V9 2020” and “Sourcewell Non-profit Private School University Lease V9 2020” Additionally, for Sourcewell members who choose to procure via a purchase, we have included the "Sourcewell Product Purchase Agreement -V9 2020". 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Professional Services - 0% Parcel Lockers - 0% Supplies - 0% Data Quality - 0% Output Management Software - 5% Inbound Tracking - 5% Production Mail Sorters - 0% Production Mailing Systems - 0% Document Systems (Letter Openers and Folders) - 10% Addressing Systems - 20% Document Systems - Production - 22% Document Systems (Low, Mid, High) - 30% Outbound Shipping & Tracking - 30% Mailing Systems and Accessories - 35% USPS Mailing Meter Rentals and Services - 23-55% *

Line Item Question Response. 43 45 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover Our warranty covers all parts and labor within warranty period however some for our units. We do not cover laborwarranty the chassis, that is done through the chassis manufacturers and their dealers. * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Our warranty covers all normal use of the warranties for the companies MES is bidding shows coverage for normal wear unit. Wear items, such as sewer hose, nozzles and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersvacuum tubes are not covered under our warranty. * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not We cover travel time and mileage unless there under warranty if the unit is a gross failure not drivable because of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rareour system. * 46 48 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES Super Products will not be providing sell any coverage equipment into an area or country that we cannot support that equipment in. As stated, we would unable at this time to service equipment in the Northwest territories of Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Super Products passes on the distributor warranty of products the chassis. We warranty everything we assemble. Some warranty determinations or technical help on the failure may be made by manufacturers we representour suppliers. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under All warranty is administered by our dealers and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policySuper Products. * 48 50 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will All requested warranty parts must be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done returned within 30 days of delivery the failure if requested by Super Products for repair or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedreplacement. * 49 51 Describe any service contract options for the items included in your proposal. MES lists Most of our dealers offer service for items we submit for bidand maintenance contracts. These This can be monthly, quarterly, or annually. They are both for annual testing, repair in customized by the end user and out of warranty with listed labor and parts cost discountthe dealer. * 50 What are Describe in detail your payment terms (e.g.performance standards or guarantees, net 10including conditions and requirements to qualify, net 30)? Net 30 * 51 Do you provide leasing or financing optionsclaims procedure, especially those options that schools and governmental entities overall structure. You may need to use in order to make certain acquisitions? Municipal Emergency Services, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe upload representative samples of your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. From time 52 Describe any performance standards or guarantees that apply to time your services Super Products starts with a checklist that follows a unit down the assemble line. There are over 600 checks and when market conditions permit, Municipal Emergency Services may offer a trade in credit sign offs before the unit enters final inspection. In final inspection we test every unit for items being replaced16 hours. When applicable, the value of the trade in will be based on market We then run each unit at operating pressure and product conditions at the timevacuum for an hour to confirm proper operation. * 53 Briefly describe Describe any service standards or guarantees that apply to your proposed services (policies, metrics, KPIs, etc.) We use KPIs to track our manufacturing. At the highest level, we are tracking: - Safety - Quality, number of defects on a line - Warranty, with a planned 24-hour turnaround - Cost, materials and labor * 54 Describe your payment terms and accepted payment methods? Super Products standard terms are XWORKS Factory. We accept wire transfer, check, and ACH for payment. We can offer special terms to your members on request. * 55 Describe any leasing or financing options available for use by educational or governmental entities. We use Leasing 2: Municipal Leasing for our customers. They offer a variety of options. We can configure any term of payment plan required. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order processforms, terms and conditions, service level agreements, etc.). Include enough detail to support your ability to report quarterly sales to Sourcewell Upload a sample of each (as described applicable) in the Contract template. For example, indicate whether document upload section of your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequencyresponse. We have a customizable web store in which standard order confirmation form with a description of equipment ordered including all loose parts. This document is then converted to a manufacturing order for the member would have a private website with approved itemsequipment build. We also have a dynamic quote system designed This takes any mistakes out of the proses because we utilize the same document for smaller quantities of items in which the member can log in customer and order off of a quote with an extended expiration datemanufacturing. * 54 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits We do not accept P-Card cards for equipment purchases. We do accept them for parts and credit card purchases to $10,000. There is no added fee to use this methodservice. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Super Products is offering a 5% discount for all Sourcewell members. This will upload apply to all equipment purchased though this contract. We have uploaded a complete pricing document. All prices are quoted in USD. * 59 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. We are offering a 5% discount from MSRP 2022 in USD. * 60 Describe any quantity or volume discounts or rebate programs that you offer. We have priced the volume discount into the Soucewell price list for all members. The discount is 5% from MSRP. * 61 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Super Products will supply a customer quote for any options or special requests as required. In the current market with material costs changing almost daily, on demand quoting must be done. * 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or net price sheets depending initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Super Product does not include tax in proposed pricing. All training is included for the first time on manufacturer as we list them as well as discounts off delivery. Some of those MSRPour dealers could have predelivery costs that would be pasted on to your members. In most cases that can be done at the factory, list price so there is no extra charge. * 63 If freight, delivery, or net price lists as shipping is an additional cost to the Sourcewell priceparticipating entity, describe in detail the complete freight, shipping, and delivery program. Freight is calculated from Milwaukee, WI to the destination city, $2.80 per mile. * 64 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Freight is calculated at the time of order for any location. Ocean freight and customs charges would have to be calculated along with any taxes or dotes at the current rate at the time of the order. Canada pricing is in USD. * 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do not offer any unique delivery options for our equipment. It must be driven or loaded on a ship due to size. *

Line Item Question Response. 43 47 Do your warranties cover all products, parts, and labor? The Our company offers warranties provided by each manufacture being bid provides slightly different thingsfor all products except Xxxx pole vault and high jump cross bars. Most provide for coverage against mfg Our warranty terms cover material defects for a industry standard amount the specified period of timethe warranty, including the cost of part replacement or product substitution as determined most appropriate by our company. Some cover parts For our installed construction products, our warranty covers material defect for the specified period and labor within for the first year of the warranty. Standard warranty period however some do not cover labordocumentation has been uploaded in this response for additional reference. * 44 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Our warranties do not impose any normal usage restrictions or limitations. Damages resulting from unintended use, vandalism, or Acts of the warranties for the companies MES is bidding shows coverage for normal wear God are not covered within our warranty terms. Installed items that are incorrectly installed by an unauthorized installer/technician, or are not properly serviced and use. Abuse maintained over time per our operation guidelines, may also be subject to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersvoid of warranty. * 45 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty Our warranties do not cover the expense of technician travel time and mileage unless there is a gross failure for standard products. Labor costs are covered by warranty for Porter brand installed construction products for the first year of the product warranty. Approved expense rates are set by our company and in those cases we work with the mfg to work through the issue on a case by case issue which is rarepaid out at our discretion. * 46 50 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any Our network provides regional technician coverage to for installation, repair, warranty work, and service across the contiguous United States, Hawaii, Puerto Rico, Alaska and much of Canada. MES distribution agreements are Some remote locations may experience longer wait times for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only depending on product or territory. In a few areas in specific specialty product cases, our in-house field service team may be deployed to a location, or a specialty trained independent technician must travel from a far distance to perform the USA MES does not have sales work. In other cases, our internal field service team is able to provide virtual instructions to a local technician to successfully complete service and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaiirepairs. * 47 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES Warranties for select items manufactured by other companies are passed through from the original manufacturer. Any product whose warranty is passed through from the distributor of original manufacturer is marketed by us under that manufacturer's brand name. Customers can identify these products made by as such. We review partner manufacturers' warranties annually and seek to partner with other manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under whose warranty and out of warranty repairs. Some of them terms are sent back similar to the manufacturer in and out of warranty for service all based on MFG policyour standards. * 48 52 What are your proposed exchange and return programs and policies? Goods received We offer exchange and return for standard/stock items in damaged or defective condition will be repaired or replaced as outlined by our lineup of offerings. Returns are subject to a restocking fee. Please see the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible attached documentation for whatever issue is presented. MES does our best to always resolve issues presentedadditional information. * 49 53 Describe any service contract options for the items included in your proposal. MES lists Our company recommends annual inspection and service of serval installed & mechanical products. Our authorized network of independent dealers and service companies are a primary resource for items we submit for bidthis work. These are both for annual testingService work may be obtained through our Sourcewell contract at a published, repair in and out of warranty with listed labor and parts cost discountstandard hourly rate cost. * 50 What are 54 Describe your payment terms (e.g.and accepted payment methods. Customers may submit purchase orders directly to our company through our customer service department, or through their local autorhized dealer/distrbutor in our network. For public agencies, our company will provide net 10payment terms up to 30 days upon receipt of a valid purchase order. Large ticket purchases typically require an additional credit application to be completed prior to our extension of terms. US credit card payments are also accepted at time of order placement and/or shipment. ACH, net 30)? Net 30 wire transfer and regular check payments are also accepted at all times. In most cases, our independent dealers will provide net-3o day terms or may require down payment for large-ticket purchases and purchases that include customized or personalized items or special- order items. * 51 Do you provide 55 Describe any leasing or financing options, especially those options that available for use by educational or governmental entities. Our company does not promote any leasing programs. We do not directly provide specific financing options to schools and governmental agencies; however we are familiar with and may endorse entities may need such as National Cooperative Leasing. We have public customers who have been able to utilize these financing resources in the past. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From Customers receive a standard order acknowledgement form from us upon receipt and acknowledgement of any new order. Newly created customer accounts receive our standard account terms and conditions form at time to time of account setup. Various order close-out documents are also available from our company - including an order warranty form with terms, operations & maintenance manuals (as applicable), and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the timeshipment packing list documentation. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits We do not currently accept P-Card card procurement and credit card purchases payment process. Most items we sell to $10,000. There is no added fee to use this methodpublic customers / through Sourcewell are one-time, large ticket purchases. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRPOur primary pricing basis for Gill and Xxxxxx brands is a published- price book structure with retail pricing listed in catalogs and on our website for customers to access. Custom engineer-to-order / installed items are priced based on instance-specific parameters and conditions. Our Sourcewell pricing structure for these products include line-item breakdowns for the various parameters and conditions applicable to a specific order so the customer receives transparency to the options included/excluded within a proposal. Pricing is typically reviewed and updated annually. In rare instances, list product pricing may change more than annually due to substantial material cost factors or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRPother factors. In such cases, list price or net price lists as the Sourcewell pricemember discount would be applied to the most current published pricing. *

Line Item Question Response. 43 42 Do your warranties cover all products, parts, and labor? The Tyler warrants its software and services as indicated in the software and services agreements included with our proposal. With few exceptions, Xxxxx does not warrant hardware or other 3rd party products but passes through those warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover laborto Participating Entities. * 44 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does Our software warranty requires clients have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersan active Maintenance or SaaS agreement. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg Tyler software warranty do not cover support is provided remotely If we need to travel time to a client site for warranty support, it will be at no charge to the client unless the onsite trip is caused by the client's failures to perform under the agreement. Warranty coverage for third party products and mileage unless there services is a gross failure of subject to the product and in those cases we work with the mfg to work through the issue on a case by case issue which is raresuppliers' terms. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to We can provide warranty service for our software and services throughout the United States and Canada. MES distribution agreements are As noted above, warranty coverage for third party products and services is subject to the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. suppliers' terms * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers With very few exceptions, we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty do not offer warranties for service all based on MFG policythird party software, hardware, or services. * 48 47 What are your proposed exchange and return programs and policies? Goods received Tyler Software: So long as the client has an active software maintenance or SaaS agreement, Xxxxx will cure Defects in damaged or defective condition its software, as defined in the applicable agreement, in accord with the applicable support call process. Tyler Services: In the event Xxxxx provides services not in accordance with appliable industry standards, Xxxxx will be repaired or replaced as outlined reperform those services at no additional cost to the client. 3rd Party Products: Warranty and exchange policies are determined by the manufactures applicable supplier and/or manufacturer. Xxxxx will reasonably coordinate support and warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner claims for 3rd party products resold by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedXxxxx. * 49 48 Describe any service contract options for the items included in your proposal. MES lists service for items we submit for bidXxxxx does not warrant hardware or other 3rd party products but passes through those warranties to Participating Entities. These are both for annual testing, repair in and out of warranty with listed labor and parts cost discountExtended warranties can the leverage through 3rd Party providers. * 50 49 What are your payment terms (e.g., net 10, net 30)? Net 30 45 days following invoice date. * 51 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency ServicesWhile we do not offer leasing or financing options directly, Inc utilizes Community Leasing Partners as a source Xxxxx has occasionally coordinated client requests in order to obtain funding for leasing/financing eligible items when requestedtheir procurements. Additionally, Xxxxx will reasonably cooperate with clients who have exigent financial restraints in order to structure payment terms that allocate the total cost of ownership over the term of the agreement. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membersparticipating entities' purchase orders. Municipal Emergency Services has several ordering platforms Tyler sales are logged into a CRM system with . appropriate fields denoting Sourcewell related sales, that track deal progression and as stated previously, MES is a dealer so there would be no network outside of ourselves processing ordersspecifics. All orders, regardless of the This database store data on all sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplifieddetails and pertinent information. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that Reports can be utilized depending on generated from this system to produce the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datereport format requested by Sourcewell. * 54 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits P-Card and credit card purchases to $10,000Yes, Xxxxx accepts Visa/Mastercard. There is no added fee to use this methodCharges can be five thousand dollars or less. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES Xxxxx is providing a broad range of best in class software solutions with comprehensive service offerings to the support the successful implementation of our products and continued optimization of our solutions at client sites so that they truly benefit and empower the users, their organization and their constituencies. Xxxxx'x remains committed to meeting the software needs of our clients and provides both on-premise and SaaS based software offerings to support their varied needs. Our subscription based software offerings made up the majority of our new contracts in 2019 and this trend will upload MSRPcontinue upwards. Xxxxx'x subscription based pricing lowers the cost of entry by eliminating large up-front fees and spreading costs over time. Xxxxx can help our clients compare all software deployment options to determine what the best investment is for their particular organization. Xxxxx provides comprehensive enterprise software that is configured specifically for each client's unique needs. The individual line items and MSRP prices are derived from a series of proprietary calculations. All pricing proposals offered to Sourcewell members will clearly show the MSRP and the applicable Sourcewell discount. This discount is limited to Tyler Software Licenses and Tyler Software License Subscriptions (SaaS) portions of the proposal and do not apply to services, list annual maintenance, custom programming, third party products and services and other components of the clients proposal that are not listed as Tyler Software Licenses or net price sheets depending Tyler Software Subscription. Xxxxx has provided a pricing summary to Sourcewell that conveys the overall discount structure and pricing examples for the offerings that Xxxxx will be providing on manufacturer as we list them as well as discounts off the contract. Determining the needs of those MSRP, our customers and the software that will be suit their organization to optimize processes is a consultative process and pricing formulation is multi-factored and involves both software and service offerings. Xxxxx strives to work closely with all of its prospects and clients to best understand their needs and propose services and solutions to appropriately serve their needs. Xxxxx'x quotes to our customers will clearly present the actual list price or net price lists as the Sourcewell priceand proposed discounts that have been expressed in Xxxxx'x proposal. *

Line Item Question Response. 43 42 Do your warranties cover all products, parts, and labor? The warranties provided Yes in some way and time frame. Batteries are warrantied for two years, pro rated. That is the only item that is pro-rated. Engines are covered by each manufacture being bid provides slightly different thingsat least 3 years, one series of engines carry a 5 year warranty. Most provide for coverage against mfg defects for of our drive systems are covered by a industry standard amount of timetwo year warranty while our Hyper Drive system is covered by a 5 year/3000 hour warranty. Some cover We also offer a extended warranty at a extra charge. Replacement parts and labor within are covered 90 days if installed after the whole goods warranty period however some do not cover laborexpired. * 44 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All Batteries are pro rated. Other warranties have hours of calendar days warranties. Our Hyper Drive system carries a 5 yrs or 3000 hour warranty which ever comes first. We have warranties on many products that carry a 2 year unlimited hours. Our smaller home-owner models carry a 3yr/300h warranty. We limit the warranties warranty on the homeowner models so they are not used for jobs above what they were designed for. My experience in the industry allows me to coach the agency on their purchase so thy are not over working the equipment. l would rather walk away from a sale than sell a machine not designed for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customersjob. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not Our warranties cover travel time parts and mileage unless there labor on the machine brought into the dealerships. Free pick up and delivery on warrantied items is a gross failure of up to the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rareservicing dealerships discretion. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES All of our dealers that we use to service a Sourcewell entities are complete sales and service. We have sales only shops with limited service but we do not use them to honor the Sourcewell contract. There are times we will not be providing any coverage have a dealer that is 10 miles away to Canadaservice the account rather than one that is 2 miles away. MES distribution agreements are After the sale service is a priority with us. Our dealers will service what we sell. We use dealers close to the agency for the USA set up and that is delivery and they are responsible for the service afterwards. There has been times where we have sales and service staff to maintain Hustler Turf has subsidized the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this dealer on a case by case basis as for difficult service call that takes them out of their desired marketing area . Service after the listed products we cover most of the USA Alaska and Hawaiisale is important to us. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is Hustler Turf covers all products produced and sold to our customer base. The engine warranties are covered by the distributor engine manufacture. All of products made by manufacturers our servicing dealers must be an authorized dealer for the engine we representuse. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them Engine warranties are sent back submitted to the manufacturer in and out of engine manufacture by the dealer. lf a extended warranty for service all based on MFG policyis purchase by the agency, those warranty claims would go to Hustler regardless if its engine or chassis. * 48 47 What are your proposed exchange and return programs and policies? Goods received in damaged lf the coaching and qualifying of the customer is done up front there should be no exchange or defective condition will be repaired or replaced as outlined by returns. We would deal with those issues one on one. During the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed sale we discuss with the carrier agency what they wish to do with the mower and what type of budget do they have. lf their budget is not in the price range of the machine required l would rather walk away than sell them a machine. lf there is a question if the machine will do a certain job like mow a ditch or climb a hill we will then would bring the machine out to the job site prior to selling it. Doing a little extra work and asking a couple more questions prior to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedsale helps avoiding these issues. * 49 48 Describe any service contract options for the items included in your proposal. MES lists service for items We offer a extended warranty on all of our product. The extra warranty is an increase in years and hours used. The extension is basedon the original warranty. During the months of December and January we submit for bidoffer the extended warranty on our larger commercial units at no charge. These Service programs are both for annual testing, repair in and out offered by some of warranty our dealers but Hustler Turf has no involvement with listed labor and parts cost discountthose. * 50 49 What are your payment terms (e.g., net 10, net 30)? Net Terms are net 30 days from invoice. Our invoices are sent after the agency has accepted the machine and it is registered in our system. Email invoices are available if preferred. * 51 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Municipal Emergency ServicesYes, Inc utilizes Community Leasing Partners as We have been working with NCL the past year on securing financing for the agencies. Because of the virus the tax revenue is down and many agencies do not have the funds to out-right buy a source for leasing/financing eligible items piece of equipment. NCL has been very helpful when requestedthose issues present themselves. We also offer programs from Western Equipment Financing out of Devils Lake ND. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the time. * 53 51 Briefly describe your proposed order process. Include lnclude enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membersparticipating entities' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is Hustler would receive a request for quote from a dealer for an agency or we receive a request straight from the agency. We return the quote to the agency and the servicing dealer so there would be no network outside of ourselves processing orderswe are all on the same page.The quote is written on a Sourcewell Quote sheet. l will include our W-9 when required. All orders, regardless of our quotes are contract specific.Once the agency agrees to the quote they submit a PO to Hustler Turf directly to my office. We in turn write up a delivery ticket and send it to the dealer with instructions on what machine and where to deliver it. Once delivered the agency signs the delivery ticket and the dealer sends it back to Hustler Turf with a copy of the registration. We now know that the machine has been accepted, it is registered in our system for warranty. l marry those two papers with the PO for invoicing. At any given time l can look up and invoice by name, number or group. lf l need the numbers to complete the quarterly report our QAD system will give me sales platform utilized will be marked that they by date and contract. Hustler Turf Holds the contract. By having the PO written to Hustler Turf and not the dealer we are able to track all Sourcewell Contract orders within Sales. Feel free to reach out to our internal systems CO and ask about our history on reporting sales. They are sent in on time and accurate. Allowing the dealer to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes submit the sales order, the sales order generates would only allow miss reporting. l attached a purchase order copy of our flow sheet l send to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders he dealers on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration datesales. * 54 52 Do you accept the P-card procurement and payment process? If lf so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Yes, we accept the P-Card and credit Credit Cards on contract purchases. We do not charge any fees for using these cards. We do not request the card purchases to $10,000. There numbers until the unit is no added fee to use this methodaccepted and registered in our system. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If lf applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES We have 3 price breakdown on our equipment. On the residential equipment we offer a 10% discount off MSRP. This is the smaller machine that are rarely bought using the contract. The next bracket is our commercial units. We offer a 27% discount off of MSRP and then finally we have our wide area mower, the Super 104 that we offer a 25% off MSRP. l will upload MSRP, list or net price sheets depending on manufacturer as we list them as well as discounts out contract pricing in the upload section. Because there are different freight cost and taxes in Canada along with a different currency all the models that meet Canadian standards are discounted 25% off of those MSRP, list price or net price lists as the Sourcewell price. MSRP in Canadian standards *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? Due to the expanse of our product offerings, our warranties offer numerous product specific assurances for the products purchased by our customers. Typically, our warranties offer a common coverage against manufacturer defects and product performance up to 12 months. The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some also cover parts and labor within warranty period however some do not cover laborthe specified time of coverage. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All The majority of the warranties for the companies MES is bidding shows manufacturers listed in this bid provides industry standard coverage for normal wear and useas part of our vetti ng process when working with vendor base. Abuse to a produce normally does have a provision to exclude coverage however MES works very We work closely with each mfg manufacturer to work through any warranty issue issues with our customers. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty of our warranties do not cover travel time and transportation cost or mileage unless there is a gross malfunction or failure of the product and in those cases purchased. In these instances, we work with the mfg customer directly to work through ensure MES can rectify the issue on a case by case issue which is raresituation. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverageany regional technicians located in New Hampshire, Maine or Vermont. We address this on also do not have technicians in Vancouver, Canada or other western provinces. If a case by case basis as customer has a need in these areas, we would offer a solution and the additional cost needed for transportation and other travel cost for the listed products we cover most of the USA Alaska and Hawaiistaff needed for training or testing. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is will perform the distributor of warranty service as an authorized repair center unless the OEM has specified in the warranty to return the product or products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty OEM's location for service all based on MFG policyrepair. * 48 51 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition defection will be repaired or replaced as outlined by based on the manufactures warranty guidelines and guidelines. If terms of the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. These evaluations are expected to be done within 30 days of delivery or sooner by the customer. After that time MES and most manufacturers will not be held responsible for whatever issue is presented. MES does our best to always resolve issues presentedwarranty. * 49 52 Describe any service contract options for the items included in your proposal. Service contract options for MES lists service for items we submit for bid. These are both for includes annual testing, repair in repairs, and out of warranty with listed labor 3M Xxxxx Safety repairs and parts cost discountservice. * 50 What are 53 Describe your payment terms (e.g., net 10, net and accepted payment methods. MES has standard payment terms of Net 30)? Net 30 . We also accept payment via credit card for payments under $10,000. * 51 Do you provide 54 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. Yes. Leasing is available with Community Leasing Partners. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Municipal Emergency Servicesforms, Inc utilizes Community Leasing Partners as a source for leasing/financing eligible items when requested. * 52 Describe your formal trade-in program or policy for the products or equipment offered in your proposalterms and conditions, if anyservice level agreements, etc.). Upload trade-in program materials a sample of each (if as applicable) in the document upload section of your response. From time to time and when market conditions permit, Municipal Emergency Services may offer a trade in credit for items being replaced. When applicable, the value of the trade in will be based on market and product conditions at the timePlease see attached. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Municipal Emergency Services has several ordering platforms and as stated previously, MES is a dealer so there would be no network outside of ourselves processing orders. All orders, regardless of the sales platform utilized will be marked that they are Sourcewell Contract orders within our internal systems to make quarterly reporting simplified. When a sales representative creates a quote, there is a "forced field" where the rep must select a contract (or none) but there is no default and the field cannot be bypassed. Once a quote is verified and approved by a member, the quote becomes the sales order, the sales order generates a purchase order to our supplier if not in stock in our facility, and then becomes an invoice- all a product of the original quote and does not have to be re-entered at every step. The ordering platforms offered are traditional orders, in which a customer contacts the sales representative or office with approval to order. Most orders on this contract would likely fall into this category due to the customization of many of these protective clothing items. We have several electronic platforms that can be utilized depending on the anticipated order size and frequency. We have a customizable web store in which the member would have a private website with approved items. We also have a dynamic quote system designed for smaller quantities of items in which the member can log in and order off of a quote with an extended expiration date. * 54 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members participating entities for using this process? MES limits Paccepts the p-Card and credit card purchases to $10,000procurement for payment. There is no added fee to use We do not request fees or additional costs for using this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 55 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. MES will upload MSRP, provide discount off List/MSRP pricing. Attached are our vendors current list or net price sheets depending on manufacturer as we list them as well as discounts off of those MSRP, list price or net price lists as the Sourcewell price. We will also include a and a spreadsheet listing each vendor and the discount offered. *