Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S). * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organization. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties for all goods purchasedGuidehouse will provide only services, not products or parts. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) Xxxxxxxxxx agrees that the products furnished Services provided for herein will be performed in a professional manner in accordance with recognized professional consulting standards for similar services and that qualified personnel will be assigned for that purpose. In providing the Services, Guidehouse and its personnel shall exercise reasonable care. Guidehouse cannot guarantee or assure the achievement of any particular performance objective, nor can Guidehouse guarantee or assure any particular outcome for Client or any other person as a result of this Agreement or the performance of the Services. If, during the performance of these Services or within one year following completion of the Agreement, such Services will prove to be faulty or defective by reason of a failure to meet such standards, Guidehouse agrees that upon prompt written notification from Client prior to the expiration of the one-year period following the completion of the Agreement of any such fault or defect, such faulty portion of the Services will be redone at no cost to Client up to a maximum amount equivalent to the cost of the Services rendered under this Agreement shall be covered by such Agreement. The foregoing will constitute Guidehouse’s sole warranty as is offered by with respect to the original manufacturer accuracy or supplier completeness of the products, which Seller shall pass through to Services and the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaseractivities involved in its preparation, and to the extent allowed by applicable warranty shall commence upon acceptance is made in lieu of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENTall other warranties and representations, WHETHER STATUTORYexpress or implied, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEincluding any implied warranties of merchantability or fitness for a particular purpose. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)No. * 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by Depending on the manufacture's standard warranties nature of the project, a client may require on-site visits. Guidehouse may negotiate for all goods purchased. The precise terms the associated costs of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termstravel depending on the needs of the project. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancesNot applicable. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsNot applicable. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancesNot applicable. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number Xxxxxxxxxx agrees that the Services provided for herein will be performed in a professional manner in accordance with recognized professional consulting standards for similar services and that qualified personnel will be assigned for that purpose. In providing the Services, Guidehouse and its personnel shall exercise reasonable care. Guidehouse cannot guarantee or assure the achievement of manufacturersany particular performance objective, specifically some instrument manufacturers we representnor can Guidehouse guarantee or assure any particular outcome for Client or any other person as a result of this Agreement or the performance of the Services. If, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn during the performance of these optionsServices or within one year following completion of the Agreement, where availablesuch Services will prove to be faulty or defective by reason of a failure to meet such standards, Guidehouse agrees that upon prompt written notification from Client prior to the expiration of the one-year period following the completion of the Agreement of any such fault or defect, such faulty portion of the Services will be redone at no cost to Client up to a maximum amount equivalent to the cost of the Services rendered under this Agreement. The foregoing will constitute Guidehouse’s sole warranty with respect to the accuracy or completeness of the Services and the activities involved in its preparation, and is made in lieu of all other warranties and representations, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level Like most responsible companies, Guidehouse strives to be the highest provider of quality services in the industries and performancecommunities we serve, and to achieving 100% client satisfaction. All eight warehouses But unlike many companies, we continue to make significant investments in incremental quality improvement, using data to guide our decisions around improvement opportunities, and holding leaders accountable with metrics that align to the quality operations and culture to which we are ISO 9001:2005 certifiedcommitted. 2K orders/day = 2,800 lines shipped/day 98+ % This involves a commitment to meet and exceed the requirements of our clients, to learn from their feedback, to train and employ competent professional colleagues, and to always comply with legal and regulatory requirements. If quality standards are not achieved in stock orders ship within one day 99.8 % an individual situation, we are committed to understanding the client’s concern and to reconcile the issues to both make right all justified complaints to the best of all order lines shipped are delivered error-freeour ability and learn from that experience. As mentioned previously This information is detailed as part of our Quality Policy, included in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responsesWarranty Information upload. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some Xxxxxxxxxx’s dedication to quality is grounded in the rigorous incorporation of the critical key performance metrics Baldrige™ framework for more than ten years upon which we built our systems, policy and process environment in an interconnected design linked to our strategy. The proof of our commitment to this framework is evident in our resilience during crises, our ability to sustain commitment to our mission and culture, our consistent growth, and the relative ease with which we accomplish new business launches and large-scale mergers. In 2014 Guidehouse became the first major professional services firm to receive Xxxxxxx Xxxxxxxxx National Quality Award and continually serves as a benchmark organization for companies across industries who seek to model our quality initiatives and benchmark our processes. This has helped to reinforce quality as an important and durable part of our culture. Guidehouse will continue to provide services that enable the delivery of Advisory and Managed Services offerings to meet or exceed the requirements of our customers. We continue to survey and monitor the accomplishment of the subjective. We will also actively pursue opportunities for improvement (KPIsOFIs) that Xxxxxx Scientific's operational team tracks on advance quality through programs enabling each employee to do their job right the first time and every time. We sustain a dailyhigh standard of quality and service to all our clients and have defined our Quality Policy to be driven by our management principles and behaviors defined in our strategic direction. Like most responsible companies, weeklyGuidehouse strives to be the highest provider of quality services in the industries and communities we serve, and monthly basisto achieving 100% client satisfaction. Warehouse: lines/hr workedBut unlike many companies, Labor cost/linewe continue to make significant investments in incremental quality improvement, Avgusing data to guide our decisions around improvement opportunities, and holding leaders accountable with metrics that align to the quality operations and culture to which we are committed. # Lines Putaway within 48 Hrs.This involves a commitment to meet and exceed the requirements of our clients, Inventory Accuracy % Inventory Management; Service Levels by Inventory Codeto learn from their feedback, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) to train and % employ competent professional colleagues, and to always comply with legal and regulatory requirements. If quality standards are not achieved in an individual situation, we are committed to understanding the client’s concern and to reconcile the issues to both make right all justified complaints to the best of Value our ability and learn from that experience. At Guidehouse we pride ourselves in our efforts to constantly seeking to deliver the highest levels of service to all our Customers and recognize the importance of maintaining clear quality management system standards. Our focus on Hand Purchasing: % PO Lines with Supplier Confirmation Datesdelivering the highest levels of service is the key reason Guidehouse uses ISO 9001 as the standard for measuring, Open PO Lines & $s with Suppliersand maintaining, PO Lines Issuedthe Guidehouse Management System. This information is detailed as part of our Quality Policy, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI included in our Warranty Information upload. * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (Net 30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those termsWe accept ACH or check. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangementsNot applicable. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Guidehouse maintains a standard set of terms and conditions that can be modified on a project-by-project basis. A sample set of Terms and Conditions is uploaded as part of the Additional Document. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific participating entities for using this process? Guidehouse does accept P-Card payments as needed. Payment terms and processes will be asked dictated on a project-by-project basis. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to complete an Enrollment Form consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if they do applicable) in the document upload section of your response. Guidehouse’s pricing model is determined on a project-by-project basis. Our firm utilizes a variety of models including Firm Fixed Price and Time and Materials type contracts. Projects with Sourcewell Participating Entities would be structured as Time and Materials based on hourly rate. Hourly rates by level for our consulting services is attached. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Guidehouse recognizes a 10% hourly rate discount to all Sourcewell Participating Entities. Further information around our hourly rates by level are included in the Pricing attachment. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Not applicable. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Not applicable. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Depending on the nature of the project, a client may require on-site visits. Guidehouse may negotiate for the associated costs of travel depending on the needs of the project. Guidehouse does not provide Equipment or Products, therefore does not have their own contract documentsfreight or shipping costs. * 64 If freight, terms and conditionsdelivery, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded shipping is an additional cost to the Participant's accountSourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. The tracking will also enable us to properly record sales under a National Contract Not applicable. * 65 Specifically describe freight, shipping, and delivery terms or programs available for the calculation and payment of Administrative FeesAlaska, Hawaii, Canada, or any offshore delivery. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationNot applicable. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Not applicable. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard Yes, each of our Manufactures offer warranties. We've attached each of our OEM warranties for all goods purchasedreference. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is soldAdditionally, each add on partners also offers different warranties on their modifications. The precise terms of warranty coverage can Those warranties are specific to each spec, request, modification and do vary usage case. We'll work with each OEM purchase. Participants should contact member to ensure they receive the best warranties in the market for their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEspecific needs. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchasedMany manufactures have different usage restrictions based on a number of factors. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability This includes the following termsimproper usage of a chassis which could void the warranty. One example: Certain chassis come with prep packages from the OEM, where School Bus Prep, Shuttle Bus Prep, Ambulance Prep, Gaseous Prep to name a few. If a School Bus Prep Chassis was used to build an Ambulance the OEM would most likely void many of the warranties items because of the misuse of the chassis. Olathe will help answer any questions and be a resource in order to help members through these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect restrictions. We also recommend that each member understand these restrictions prior to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)chassis going into its specific usage case. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are Yes, in many cases the expense of the technician, travel time, mileage, or towing cost will be covered by the manufacture's standard warranties for all goods purchasedwarranty. The precise terms of warranty coverage can and do vary with each Most OEM purchase. Participants should contact their Xxxxxx sales representative recommend the members Vehicle be taken to the nearest supporting dealership or call Customer Service at 000-000-0000 for precise termsservice shop. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants We have the largest network in the US and are covered by confident regardless of the manufacturegeographical area we'll be able to help meet your member's standard warranties for all goods purchasedneeds. The precise terms of warranty coverage can and do vary with Having said that, each OEM purchase. Participants should contact geographical coverage is slightly different so we encourage members to reach out to our team and discuss their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange specific geographic location and usage for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet chassis so we can help them make the manufacturer's specifications and release tolerancesbest OEM decision. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants All warranties are covered by different across our OEM partners and Body Modifier. Depending on the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from claim we pass those situations directly to the original manufacturer OEM or supplierBody Modifier. The precise terms of warranty coverage If the clams are approved in many cases Olathe can help with the repairs and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termssolutions. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for Once an order is placed with an OEM there is a point where the returnfactory has the order scheduled. Each OEM is slightly different with what this point is, replacement, or credit of all items that arrive damaged, outhowever at this time there is a no-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancescancellation policy. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization Thus Olathe will be returned freight collectunable to cancel or return any units. All products returned for any reason other than those aboveIn the event, are subject a member orders a unit and wants to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned cancel it prior to the manufacturer, may not be returned for creditOEM confirming it and Olathe can cancel it without penalty we would allow a member to cancel. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number Olathe offers many different service contracts across all of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration servicesour OEMs. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn Some of these optionsoffers are OEM direct/specific and others are through third party providers. Olathe will work with each member directly based on their specific vehicle type, where availableusage case, and service desires and provide them with the best solutions in the market. We will offer discounts much like our chassis offerings on these products as well. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx ScientificOlathe's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for Net 30 with acceptable payment methods being ACH, Wire, or a public entity, Xxxxxx will honor those terms. Check * 56 54 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific Olathe has partnered with North Star Leasing Company to make the financing or leasing a broad offering of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options. We have short-term and long-term financing options through Ford Motor Credit as well as additional 3rd party partners. We also offer a variety of leasing options, both in house leasing options as well as through 3rd party partners. We have full service lease options as well. We are confident Olathe can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing offer the best in market leasing solutions to your customers no matter their need or situation. * 57 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Olathe orders and processes over 30,000 units per year through our 5 OEM partners. We have a well organize, transparent, and efficient method for these orders. Since the Sourcewell Participants who wish contract would be new to utilize an award Olathe we envision developing and modifying the current documents to Xxxxxx Scientific specifically serve your members. The main milestones in the process would be the overall quote, member specific specs, price, order confirmation, production and delivery schedule and timeline. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we accept up to $2,500 per vehicle, upfit or service. If a member would like to put more than $2,500 on a P- Card we will accept that form of payment however a transaction fee will be asked added to complete the total cost. This fee will be a direct pass through to the member. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an Enrollment Form awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if they do applicable) in the document upload section of your response. Olathe is offering discounts off of MSRP for all 5 of our OEM partners and for any model within those partners that meet the specifications of this contract. This applies to any future products that OEMs could bring to market during the term of this agreement. Additionally, Olathe is allowing all upfits to be added to any chassis through either Olathe's partners or through the member's partner of choice. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Olathe's pricing discount range by OEM Manufacturer. Ford Motor Company – from 3.47% - 17.67% Stellantis – from 4.96% - 15.55% General Motors (Chevrolet / GMC) – 5.25% - 19.87% Mercedes – from 4.44% - 12.38% Other pricing details are outlined in our pricing attachment. * 59 Describe any quantity or volume discounts or rebate programs that you offer. We encourage any member ordering 20 chassis or more at a time to reach out to Olathe directly so we can review additional discounts and supply the member with an exact quote. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Any open market items that need to be sourced will be source with a mark-up at or below 10% depending on the item and current open market conditions. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not have their own contract documentsdirectly identified as freight or shipping charges. For example, terms and conditionslist costs for items like pre-delivery inspection, installation, set up, mandatory training, or purchase order document initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Olathe is well versed and experienced in this industry segment, therefore we've considered all cost and taken all cost into account with our proposal. If a member has a unique or unforeseen request for their particular situation Olathe will work to offer them the very best solution at the lowest market price. In the event, a member has a Chassis upfitted and therefore needs special consideration those cost would be included in the cost of the upfit at the time the request is made. Olathe will provide those details to the member during the quoting process so they issue are able to review and evaluate. * 62 If freight, delivery, or generate shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. All OEM manufactures charges a "delivery and destination fee" these charges are displayed on every window sticker regardless of the model. This does not include any Chassis that are being moved to an upfitter and/or then delivered to the end member. At the time of quoting the upfitted unit Olathe will outline and include all additional delivery charges for those instances. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. These area's or regions carry some of the most difficult and time consuming freight movements. In many cases there are numerous additional cost such as port entry, agent fees, driver cost, ferries, and other logistical specialties. In any of these instances Olathe will work to provide the lowest cost to your members based on their specific needs as well as provide all of those cost upfront during the quote process for your member to reveiew. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Due to Olathe's size and scope we have key partnerships with many freight and automotive carriers which we constantly review in order to contact with Xxxxxx Scientificensure we are receiving at or below market rates which we will pass along to your members. This will enable Xxxxxx' Contract Team In addition, some of our partners including but not limited to properly track all Participants of a Sourcewell National Contract AFI have an OEM ship through which allows Olathe to upfit certain vehicles and ensure that then put them back into the appropriate pricing OEMs transportation platform and freight terms are coded have them delivered to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationmember at no additional cost. *

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered Xxxxxx Built Buses agrees to accept sole source responsibility for vehicle and component parts warranted by the manufacturer's standard warranties Xxxxxx per Xxxxxx and DTNA’S published policy attached to this proposal. Such written warranty is exclusive and is in lieu of all other warranties, express or implied, including, but not limited to, any warranty of merchantability or fitness for all goods purchasedpurpose. Xxxxxx Scientific passes through cannot accept responsibility for parts that are separately warranted (eg: engines, transmissions, or other chassis OEM’s such as Ford and GM). Xxxxxx dealers can work with the responsible manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or service supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEcorrect performance issues in those cases. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are Based upon a product’s specifications warranty coverage varies. Xxxxxx warrants that each new vehicle will be free from defects in material and workmanship that occur under normal use within the applicable warranty period, subject to certain limitations and exclusions as specified in the warranty documents included in our submission to Sourcewell. Coverage includes all components and parts unless specifically covered by the manufacture's standard other warranties for all goods purchasedor otherwise excluded by those documents. The precise terms Xxxxxx warranty coverages do not apply to equipment added after bus manufacturing since those items are outside of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative our knowledge or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect control due to the defective or non-conforming Product upon Seller's receipt custom nature of the defective or non-conforming Productfinal product in question. For purposes Specific details of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail any coverage pertaining to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection those items will need to be confirmed with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)selling dealer by the Sourcewell member. * 48 44 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Due to the complexity of the vehicles sold under this agreement, the majority of the service to be performed on the equipment will be best undertaken in an authorized Xxxxxx Built Bus service facility to ensure the highest possible service standards. In some cases, specific dealerships may offer on-site repair options to Sourcewell Participants are covered members. These offerings will vary by the manufacture's standard size of the market in question and will be constrained in scope by the limitations of a mobile solution. As such, Sourcewell Members should consult the Xxxxxx dealership listings provided in this response to identify the specific services offered by their local Xxxxxx dealership and the specific financial provisions of those services offered. Incremental warranties for all goods purchasedmay be purchased by Sourcewell Members to cover this situation at additional expense. The precise terms Details of warranty coverage can and do vary that selection should be negotiated with each OEM the selling Xxxxxx/DTNA dealer representative at time of purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 45 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by Xxxxxx is proud to have one of the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) largest dealership footprints in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak industry with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any 263 service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with points across North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative FeesAmerica. We have an Enrollment template authorized repair facilities in all 50 States and 9 of the 13 Canadian Provinces where significant populations of trucks exist. As such, we are confident in our ability to support the Sourcewell membership’s service needs. Please be aware that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationareas outside the CONUS market, or in more remote localities in the US or Canadian mainland, may experience service times that are more extensive than their more urban counterparts because of their remote location. *

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered Xxxxxx Built Buses agrees to accept sole source responsibility for vehicle and component parts warranted by the manufacturer's standard warranties Xxxxxx per Xxxxxx and DTNA'S published policy attached to this proposal. Such written warranty is exclusive and is in lieu of all other warranties, express or implied, including, but not limited to, any warranty of merchantability or fitness for all goods purchasedpurpose. Xxxxxx Scientific passes through cannot accept responsibility for parts that are separately warranted (eg: engines, transmissions, or other chassis OEM's such as Ford and GM). Xxxxxx dealers can work with the responsible manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or service supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEcorrect performance issues in those cases. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are Based upon a product's specifications warranty coverage varies. Xxxxxx warrants that each new vehicle will be free from defects in material and workmanship that occur under normal use within the applicable warranty period, subject to certain limitations and exclusions as specified in the warranty documents included in our submission to Sourcewell. Coverage includes all components and parts unless specifically covered by the manufacture's standard other warranties for all goods purchasedor otherwise excluded by those documents. The precise terms Xxxxxx warranty coverages do not apply to equipment added after bus manufacturing since those items are outside of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative our knowledge or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect control due to the defective or non-conforming Product upon Seller's receipt custom nature of the defective or non-conforming Productfinal product in question. For purposes Specific details of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail any coverage pertaining to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection those items will need to be confirmed with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)selling dealer by the Sourcewell member. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Due to the complexity of the vehicles sold under this agreement, the majority of the service to be performed on the equipment will be best undertaken in an authorized Xxxxxx Built Bus service facility to ensure the highest possible service standards. In some cases, specific dealerships may offer on-site repair options to Sourcewell Participants are covered members. These offerings will vary by the manufacture's standard size of the market in question and will be constrained in scope by the limitations of a mobile solution. As such, Sourcewell Members should consult the Xxxxxx dealership listings provided in this response to identify the specific services offered by their local Xxxxxx dealership and the specific financial provisions of those services offered. Incremental warranties for all goods purchasedmay be purchased by Sourcewell Members to cover this situation at additional expense. The precise terms Details of warranty coverage can and do vary that selection should be negotiated with each OEM the selling Xxxxxx/DTNA dealer representative at time of purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 45 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by Xxxxxx is proud to have one of the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) largest dealership footprints in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak industry with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any 263 service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with points across North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative FeesAmerica. We have an Enrollment template authorized repair facilities in all 50 States and 9 of the 13 Canadian Provinces where significant populations of trucks exist. As such, we are confident in our ability to support the Sourcewell membership's service needs. Please be aware that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationareas outside the CONUS market, or in more remote localities in the US or Canadian mainland, may experience service times that are more extensive than their more urban counterparts because of their remote location. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Warranties vary by the manufacturer and then down to the component level for each respective product and solution. Given the broad scope of this contract and our large product portfolio of thousands of product SKUs, services and warranties, there is not an all encompassing answer regarding warranties. As an authorized dealer/distributor/reseller for all manufacturers contained in our portfolio offering, products purchased under the Sourcewell Participants are covered contract have warranties under each manufacturers' warranty policies. All parts used by Advexure's technicians in service, repairs and maintenance have parts warranty which varies by the manufacturer's standard warranties . All repairs are conducted my our manufacturer certified technicians and therefore have the manufacturing backing for all goods purchasedwarranty. Xxxxxx Scientific passes through Service labor warranty is 90 days unless otherwise described, waived or extended for particular service arrangements that vary by the manufacturer and type of service or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEmaintenance. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants Manufacturer warranty covers product failure caused by manufacturer workmanship defect and not by human error or misuse. In addition, warranties cover normal wear and tear through regular use of a product. Certain components of drones that are covered by the manufacture's standard warranties for all goods purchaseddisposables have use or cycle count limitations. The precise terms These components can include batteries, propellers and other moving parts. Specific warranty limitations on these types of warranty coverage can and do components vary with each OEM purchase. Most from manufacturer to manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail also vary from unmanned aerial vehicles to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes remote operated vehicle and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)underwater submersibles. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by No, this type of warranty is not offered in the manufacture's standard warranties for all goods purchasedunmanned vehicle market. The precise terms majority of warranty coverage service can be handled without travel time and do mileage expenses. Depending on the warranty service required, the product is typically sent back to Advexure (at Advexure or the manufacturer's expense) or to the manufacturer directly. These cases vary with each OEM purchase. Participants should contact their Xxxxxx sales representative by manufacturer and also vary by solution and type of system, platform or call Customer Service at 000-000-0000 for precise termsproduct. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, there are not any geographic regions in the United States or Canada where warranty repairs cannot be conducted or serviced. Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of participating entities across these entire regions will be provided warranty coverage can repair and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancessupport without issue. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants Advexure's high service level and commitment to being an end-to-end solution provides our customers with access to our dedicated Fleet Support Team which is available 24/7/365. This team is responsible for handling all Level 1 (L1) service and warranty matters. Warranty inquiries are covered initially serviced and supported directly by the manufactureFleet Support Team, and depending on the manufacturer, they may be routed through the manufacturer's standard warranties respective warranty workflow and procedure. We take great pride in being the first call for all goods purchasedour end user partners, which Xxxxxx Scientific passes who prefer to speak with expertise on from the original other end of the phone. Our gov't and EDU customers prefer to talk to Advexure, their trusted partner, rather than a manufacturer or supplierdirectly. The precise terms of Therefore our goal is to "own" the warranty coverage can service process as much as we can, whereby the manufacturer may be involved, but only on the backend. Our team's goal is always for the end user to only have to interface with Advexure's fleet support managers as their primary POC and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsnot be routed directly to a manufacturer. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange Unmanned systems and platforms themselves are non-returnable given the high value and often custom integration and setup of these types of systems. Our solutions specialists in the pre-sale process also ensure we are conducting the necessary pre-sales consulting to ensure a system, solution, product or software is the right fit for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications organization and release tolerancesuse case. All returns must have prior authorization from Xxxxxx Scientific and must other products can be requested returned or exchanged within 30 days of deliveryif unopened. Inspection of Exceptions are understood and granted under circumstances beyond a customers' control or whereby it is all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject parties' best interest to return include those not purchased from Xxxxxx Scientific, products not or exchange a system or product to ensure the customers' success and satisfaction in original packaging (including products with damaged, missing, or defaced labeling the tool we're selling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not how Advexure is able to be returned to the manufacturer, may not be returned for creditsupport them. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number Many of manufacturersour unmanned system and remote operated vehicle manufacturers offer different types of service, specifically some instrument manufacturers we representextended warranty, have Xxxxxx Product Numbers created for instrument replacement or maintenance options with system purchases. These types of service contract options can also be coupled with our Premium support offerings which provide an even higher SLA (service level agreement), training service options, recurrency training, or calibration/recalibration servicesperiod maintenance. These services vary and are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative made fully available to learn of these optionsSourcewell members using Advexure's contact, where availableif awarded. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx ScientificAdvexure's standard payment terms for Sourcewell participating entities are net thirty Net 30. Payment methods accepted include Wire/ACH (30) days from the date of our invoice. If statutory terms differ for a public entityEFT), Xxxxxx will honor those termsCheck and Purchasing Card / Credit Card. * 56 54 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company Advexure offers leasing programs in addition to make the financing or leasing of laboratory equipment possible for customer's seeking those solutions through our 3rd party providers. Terms vary based on different types of business arrangementsentities, total value financed or size of lease and term. We provide information and a web-linked connection with a North Star Consultant on our websiteSourcewell members should reach out to Advexure's dedicated Sourcewell member POC to inquire if their entity seeks to learn more about leasing or financing. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Our most common transaction document that is used is a simple Purchase Order issued by the customer to Advexure. In circumstances where entities do not use Purchase Orders, we work with purchase authorizations, letters of agreement and other forms that vary from entity to entity. We are flexible and understand that different types and sizes of entities have varying purchasing procedures. No matter the form of transactional document, the order is entered directly into our primary order management system where source attribution is easily tracked for the necessary reporting of contract sales performance, and subsequently to calculate Sourcewell Participants who wish administrative fees. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to utilize Sourcewell participating entities for using this process? Advexure does accept P-card procurement at no additional cost or fee, although our preferred method of payment is ACH/Wire or Check when possible. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an award awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to Xxxxxx Scientific consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Advexure's proposed pricing model for this RFP and contract is a percentage discount from product-category. Our product categories will be asked to complete an Enrollment Form if they do not have their own contract documents, terms classified by manufacturer and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This a uniform discount from the published MSRP/RRP/UPP price will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's accountbe offered. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use attached price list with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized product categories by our sales organizationmanufacturer show their respective discount. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by For the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance period, Xxxxx warranties its products against any defects in material and workmanship including any parts or labor necessary to remedy the warranty claim. Please see standard warranty policy for Canada and the USA in supporting documents along with our certificates: Full machine standard warranty is provided - 1 year or 2,000 hours of operation, whichever occurs first, as outlined in the products by Purchaserstandard warranty document. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT(These warranties cover parts and labor) Engine -two years or 2,000 hours of operation, WHETHER STATUTORYwhichever occurs first, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S). N/A * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants Xxxxx warranty providies travel time, up to four -hours round trip, if in the opinion of the VENDOR, the product cannot reasonably be transported to business of a XXXXX authorized Service Center or other source approved by XXXXX (travel labor in excess of four- hours round trip, any meals, mileage, lodging, etc. are covered by the manufactureowner's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. responsibility) * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancesNo. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by We coordinate all warranty claims through our local dealer network. The dealer's professional service department have all the manufacture's standard warranties necessary relationships to coordinate any and all warranty claims for the component manufacturers involved in the construction of the Xxxxx product, and this, in conjunction with Xxxxx. This ensures a simple, single-point-of-contact for all goods purchased, which Xxxxxx Scientific passes on from services after the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termssale. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange Xxxxx Reman remanufactures an extensive line of components ranging from transmission, gear box, planetary and complete engines. These products are competitively priced and offer "Same as New" warranty. Xxxxx Xxxxx's quality remanufacturing process requires that all cores be completely disassembled, thoroughly cleaned, and inspected for the return, replacement, damage to ensure they meet or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancesexceed our rigid reusability guidelines. All returns must have prior authorization from Xxxxxx Scientific wear items are replaced with new parts. Once the remanufacturing process has been completed, all units are fully tested to ensure they meet industry standards and must be requested within 30 days of deliveryto provide the customer with unequalled performance. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number Our dealer network offers preventive maintenance programs.They also offer a variety of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration servicespreventive maintenance programs and tool tailored to each department need. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) Examples provided in the document upload section of your response in addition to responding to the questions below. supporting documents) * 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard Standard payment terms are net thirty (30) days from the date of for Xxxxx product is payment NET 30 Days. On occasion our invoice. If statutory terms differ for a public entity, Xxxxxx dealers will honor those termsmake special term arrangement with their customers. * 56 54 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing solutions are offered through our dealer. Also, we have DLL who offers wide range of laboratory equipment possible for customer's seeking those types of business arrangementsproducts and services includes loans and lease products. We provide information and a web-linked connection with a North Star Consultant on our websiteExamples provided in supporting document. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing (Pricing upload) * 57 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not All documentation is internal between Xxxxx and the dealerships. However, the dealers have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team been trained on how to properly track all Participants of invoice a Sourcewell National Contract and ensure that transaction to clearly show the appropriate pricing and freight terms are coded Sourcewell contract number, as well as the Sourcewell discount, on their final invoice to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Feesend customer. We have provided samples of our pricing and order form. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Because Xxxxx Dealers will be receiving payments directly from members, accepting P-card procurement will be at their discretion. Many dealers do accept this method without additional fees. Some have limitations on the amount that can be processed. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an Enrollment awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. All pricing is communicated to the market throught our Xxxxx Pricing & Order form. How it works:. Once the representative opens a price list, he has access to the first tab which explains how to fill up the order. The second tab explains what is Sourcewell and how his customers can use it and take advantage of the program. In a Xxxxx product tab (one tab per model), he selects wether the customer participates in the Sourcewell program or no. If he selects Yes, the Sourcewell discount rate will appear at the bottom of the price list. The representative then enters the quantity of units ordered (of the same model). The Sourcewell discounted price will appear in the Extended column of each element. The Sourcewell discount rate will adjust according to the conditions mentioned in the first paragraph of this response. At the bottom of the grid, the dealer sees the total Sourcewell discount amount and the total customer price including the Sourcewell discount. We think we have adopted made it very clear for the dealer to use with other similar master agreements our price lists and if awarded to communicate the benefits of using Sourcewell to a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationprospect or customer. *

Line Item Question Response. 46 48 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered Yes, SportsArt has standard warranties inclusive of parts and labor. This may vary by the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsproduct. Our Warranty Terms are standard warranty includes normal wear and tear as follows where not restricted by statutewell as wear items. We do have optional extended warranty packages available that can be reviewed as needed. Please see detailed warranty card for specific details: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. xxxxx://xxxxxxx.xxxxxxxxxxx.xxx/wp- content/uploads/documentation/Cardio%26Strength_Warranty_ENG.pdf * 47 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants Our product portfolio is very large and encompasses many different markets. Our product warranties are covered broken down by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt category of the defective or non-conforming Productproduct and then the setting it is going in to. For purposes of Overall we offer to this Agreement, a defective or non-conforming Product is defined only as a Product which is outside day one of the manufacturer's defined Product specifications best, inclusive warranties, without part limitations and release tolerances, coverage of normal wear and shall not include Products that fail to meet any fitness of use by Purchaser tear items in the industry. If ever needed we can offer an extended labor or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes an extended labor and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)parts warranty should it be desired. * 48 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard Our labor warranties for all goods purchased. The precise terms of warranty coverage can do cover a trip charge and do vary labor rate that is agreed upon with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsour technicians in order to support our customers. * 49 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by SportsArt has a wide reaching network of over 1100 technicians many whom have the manufacture's standard warranties for all goods purchasedability to cover remote areas. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expiredHowever, in non-working condition, the instance that there is a situation where there is not a tech available we will reach out to the next closest tech to make arrangements or fail work with the customer independently to meet resolve the manufacturer's specifications and release tolerancesissue. * 50 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants If the item(s) are covered on a SportsArt proposal and are a third party item not manufactured by us we will facilitate the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way necessary arrangements in order to be returned for creditassist. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's ultimate goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company is to make sure the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information customer is supported and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationtaken care of. *

Line Item Question Response. 46 47 Do your warranties cover all products, parts, and labor? Sourcewell Participants For products purchased through Staples, all manufacturer warranties are covered passed on to the participating agency and upheld. Staples will reasonably assist in coordinating the repair or replacement of the product by the manufacturer's standard . Warranties apply only if products are used in the way they are intended and within manufacturer specifications. Manufacturer warranties for all goods purchasedvary by brand. Xxxxxx Scientific passes through Exclusions in some warranty language include but are not limited to: Normal wear and tear over the course of ownership Modifications or attachments to the product not approved by the manufacturer Products not installed, used or suppliers warranty when an item maintained in accordance with product instructions and warnings Products used for rental purposes Damage caused by the carrier in transit, which is soldhandled under separate terms Please refer to the enclosed Attachment 6 – Manufacturers' Warranty Statements. Recall Service If a manufacturer issues a recall, our recall service includes the following: Manufacturer will provide the specialty tools and replacement parts and require the technicians be certified in the specific procedures to correct the problem. Appropriate documentation will be required by the manufacturer that the product has been repaired in accordance with the specified procedures. The precise terms of warranty coverage can and do vary with each OEM purchaseproduct will need appropriate identification that it has been repaired. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall The service work must be covered by such warranty as is offered guaranteed by the original manufacturer or supplier of service provider in accordance with the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Sellermanufacturer's specifications. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENTOTHERS, WHETHER STATUTORY, ORAL OR WRITTEN, ORAL, EXPRESS OR IMPLIED. SUPPLIER SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. * 47 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered Warranties differ by manufacturer. We encourage participating agencies to review the manufacture's standard warranties terms for all goods purchasedeach manufacturer as appropriate. The precise terms of A written warranty coverage can and do vary with statement for each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser manufacturer included in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)our priced response has been provided. * 48 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants Warranties differ by manufacturer and the terms specific to technician travel times is dependent upon many variables. Typically, these costs are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000reviewed on a case-000by-0000 for precise termscase basis. * 49 50 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants Staples serves all of the continental U.S. for service and repair work and most furniture services are covered by the manufacture's standard warranties for all goods purchasedavailable in Alaska. The precise terms Staples does not have furniture support services in Hawaii. Service to Canada is not part of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancesour proposal. * 50 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants For products purchased through Staples, all manufacturer warranties are covered passed on to the participating agency and upheld. Staples will reasonably assist in coordinating the repair or replacement of the product by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsmanufacturer. * 51 52 What are your proposed exchange and return programs and policies? Xxxxxx Scientific If for any reason you are not completely satisfied with a product purchased from Staples, you may return it within the applicable timeframe. For orders placed on XxxxxxxXxxxxxxxx.xxx, participating agencies can use our no- hassle online return process or call our Customer Service team to submit a return. We'll arrange to pick up the item for exchange or credit to your account. Return requests will arrange for be accepted within 14 days of delivery under the returnfollowing conditions: a) products are in new condition; b) products are unassembled and in original packaging. Custom furniture, replacementmade-to-order products, or products sourced specifically for a participating agency are not eligible for return unless defective or damaged. Upon approval by Staples and the manufacturer involved, inventory product may be returned subject to a restocking fee exclusive of freight and delivery. The returned product must be in new and unused condition and returned in its original carton. Defective products will be replaced or repaired in keeping with manufacturer's warranty statements. Any incidence of freight damage will be applicable to FTC rules/regulations. When applicable, credits for returned items are issued when the returned items are received back at our fulfillment center and subsequently returned to the host supplier. Typically, returns are picked-up within one to five business days and credit is released with 24-48 hours of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet our receipt of the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 53 Describe any service contract options for the items included in your proposal. A small number Staples will quote various applicable services for any project on a case-by- case basis. Services such as assembly and/or installation are quoted based on a variety of manufacturersfactors including scope of services needed, specifically some instrument manufacturers we representlocation of installation, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the timecustomer, abandoning only 2% of callsetc. We monitor and celebrate the strengths our Associates demonstrated when talking with Staples also offers assistance in finding local donation points or charity organizations that may have an interest in furniture that is being decommissioned by our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's Staples' standard payment terms are net Net 30 days. Each participating agency will remit all invoice payments, including all taxes on its product purchases to Staples in thirty (30) calendar days from receipt of invoice, unless otherwise agreed to in writing by Staples and agency. In the date event a participating agency fails to comply in any material respect with the foregoing payment terms, Staples may, at its sole discretion and in addition to any other right or remedy available under applicable law or in equity, immediately suspend all deliveries to such agency's location(s) by written notice to such participating agency and to Sourcewell. For large projects, a participating agency may be required to pay a deposit of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms50% of the total purchase price. * 56 55 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or Staples supports active third-party leasing of laboratory equipment possible for customer's seeking those types of business arrangementssources, including NCL Government Capital, where applicable. We provide information may offer leasing options that can be customized for the purposes and a web-linked connection with a North Star Consultant on our websiteneeds of your specific participating agencies. Link for leasing and financing Lease options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing vary in terms, duration and rates – all dependent on the specific requirements of each project. Staples will work with your participating agencies to help find the option that best suits their needs. * 57 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Samples of transaction forms that may be used in connection with an awarded contract are: Furniture Program Exhibit Furniture Quote Terms & Conditions (HiTouch) MySuccessfulProject Terms & Conditions Form (HiTouch) Please see Attachment 7 – Sample Agreements. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Participants who wish participating entities for using this process? Yes. Procurement Cards (P-Cards) represented by one of the major credit cards (Visa, MasterCard, American Express and Discover) may be used at the time of purchase at no additional cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to utilize consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our response features two pricing components, a list of featured custom order manufacturers with a discount from list price model and a core item list of net-priced items available for purchase on XxxxxxxXxxxxxxxx.xxx. With this offering, participating agencies can receive exclusive discounting on furniture from Staples whether they buy online or through their Staples representative. List Less Discounts for Featured Custom Order Manufacturers Staples has curated an award assortment of top tier manufacturer partners to Xxxxxx Scientific offer Sourcewell participating agencies discounts from the then current manufacturer list price for their full line or subdivided by product category for best value. For many manufacturers, the discounts are tiered to provide discounts by order volume to support small orders and large project opportunities. Given that our response includes full line manufacturer pricing, as new product offerings are introduced by manufacturers, they become available for purchase under the terms of the brand pricing. Staples partners with many other manufacturers and will provide participating agencies with discounts from list price for any manufacturer partner, negotiated on a per project basis. A listing of manufacturer partners is included in our response. This list is not all- inclusive of the manufacturer partners that Staples can potentially partner with. Participating agencies interested in a specific manufacturer that is not listed should contact their Staples representative to explore product availability. Net-Priced Core Item List In addition to the custom order list less discounts available to participating agencies, Staples is also offering a core list of featured furniture items with competitive net pricing. This allows the participating agency to easily understand their price. Items featured on the core list are available for purchase on XxxxxxxXxxxxxxxx.xxx. Installation services are also available for purchase for agencies shipping to qualifying areas for an additional fee that will be asked quoted on a per project basis. Core List items are priced to complete provide participating agencies with market competitive pricing on historically high-use items by Sourcewell participating agencies. All prices and/or discounts provided to participating agencies in this response are “not to exceed” prices meaning that Staples can provide agencies additional discounting beyond what is stated in this response, negotiated on a per project basis. Important Notes Regarding Pricing: Extraordinary Market Events – Staples reserves the right to reasonably adjust a Core Item's price if extraordinary market events require immediate adjustment (e.g., shortages, trade disputes, natural disasters, etc.) and to adjust pricing with the impact of tariffs, customs, or duties imposed on products. Any such adjustments shall be noticed to Sourcewell with thirty (30) days prior written notice accompanied by supporting documentation. Staples will work with Sourcewell and affected participating agencies to identify alternative products to mitigate the impact of the foregoing where possible. Staples also reserves the right to impose order quantity limits on Core Items in the event supply is limited due to shortages or supply constraints caused by extraordinary market events. Updated Items – For purposes of contract management, Staples may provide to Sourcewell an Enrollment Form if they do updated report which shall identify the SKU numbers and prices for product price changes, new items that Staples and Sourcewell have added, as well as SKU numbers for items that have been removed from the Core List. Staples may from time to time propose substitutions to Core Items. Sourcewell agrees that it will not have their own contract documentsunreasonably withhold its consent. Custom Pricing; Rebates & Incentives; Other Terms – Staples may offer additional pricing discounts, terms rebates and/or incentives to an individual participating agency based upon commitments and variables that may include, but not limited to, participating agency size and scope, geography, purchase volume, guarantees, logistical expenses, manufacturer support, specific product usage and other contractual terms/requirements. participating agencies receiving custom pricing or incentives may be required to sign a Participation Agreement with Staples. Non-Core Items – The prices for Non-Core Items shall appear on XxxxxxxXxxxxxxxx.xxx and shall be adjusted to reflect changes in stock availability, market conditions, or purchase order document buying expense, and other factors that they issue or generate in order to contact with Xxxxxx Scientificaffect the overall cost of the Non-Core Items. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded Notwithstanding anything to the Participant's accountcontrary, Non-Core Items are not subject to customer audit or any pricing guarantee, nor shall Non- Core Items be subject to the Change Request process. Sourced Goods – Participating agencies may request certain goods that are non-stock or custom in nature. The tracking will also enable us prices for Sourced Goods shall be those prices that appear on the ordering platform at time of order, or as otherwise established between Staples and the applicable participating agency at the time the order is placed. Sourced Goods may include additional delivery or handling charges that would be the responsibility of the ordering participating agency. Diversity One Program – Staples reserves the right to properly record sales under implement a National Contract pricing upcharge when setting up a Diversity One Program for any participating agency to reflect the calculation and payment additional cost of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationthe diversity supplier's program. *

Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered MI passes on to the original equipment manufacturer any warranty service. MI will; however, upon request assist the customer in processing warranty claims against the original equipment manufacturer on the terms described below. Motion Industries Warranty Statement: Proposer is primarily a distributor of products manufactured by the manufacturer's standard warranties for all goods purchasedother companies. Xxxxxx Scientific passes through the manufacturer As such, Proposer generally does not design, manufacture, alter, modify, test, inspect, package or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary provide instructions or warnings with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that respect to the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Sellersold hereunder. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER Proposer itself makes NO WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE, or other warranties of quality, WHETHER EXPRESS OR IMPLIED for the products sold hereunder. Any product warranty extended to Sourcewell/Sourcewell member is that of the manufacturer, and not that of Proposer. Proposer shall assist Sourcewell/Sourcewell member against manufacturers in connection with any non-conformities during manufacturer's warranty period, if any. * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered MI passes on to the original equipment manufacturer any warranty service. MI will; however, upon request assist the customer in processing warranty claims against the original equipment manufacturer on the terms described below. Motion Industries Warranty Statement: Proposer is primarily a distributor of products manufactured by the other companies. As such, Proposer generally does not design, manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative , alter, modify, test, inspect, package or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective provide instructions or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid warnings with respect to the defective products sold hereunder. Proposer itself makes NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, or non-conforming Product upon Seller's receipt other warranties of quality, WHETHER EXPRESS OR IMPLIED for the defective or non-conforming Productproducts sold hereunder. For purposes of this Agreement, a defective or non-conforming Product Any product warranty extended to Sourcewell/Sourcewell member is defined only as a Product which is outside that of the manufacturer's defined Product specifications and release tolerances, and not that of Proposer. Proposer shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser assist Sourcewell/Sourcewell member against manufacturers in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARYconformities during manufacturer's warranty period, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)if any. * 48 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of If warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000falls under manufacture policy, Motion Canada will advise on a case-000by-0000 for precise termscase basis. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms Warranty will require shipment of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail product to meet the manufacturer's specifications and release tolerancesone Motion Canada warehouse location within Canada only. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants All warranties are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail subject to meet the manufacturer's specifications policy. Motion Industries is a distributor of products and release tolerancesnot a manufacturer. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days The original manufacturer's warranty will apply to products, if applicable. Motion Industries will assist Sourcewell members with claims to the original product manufacturer upon request. Motion Industries Warranty Statement: Proposer is primarily a distributor of deliveryproducts manufactured by other companies. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported As such, Proposer generally does not design, manufacture, alter, modify, test, inspect, package or provide instructions or warnings with respect to Xxxxxx within 48 hours of deliverythe products sold hereunder. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those aboveProposer itself makes NO WARRANTIES OF MERCHANTABILITY, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect FITNESS FOR A PARTICULAR PURPOSE, or picking errorsother warranties of quality, WHETHER EXPRESS OR IMPLIED for the products sold hereunder. Also, products generally not subject Any product warranty extended to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to Sourcewell/Sourcewell member is that of the manufacturer, may and not be returned for creditthat of Proposer. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument Proposer shall assist Sourcewell/Sourcewell member against manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order formsany non-conformities during manufacturer's warranty period, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationany. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's Mansfield offers industry standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEwarranties. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants Mansfield fuel and services are covered by warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods fuel will meet published specifications and release tolerances and are upon delivery, but not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes that it will maintain the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product required specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)perpetuity. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 50 47 Will you cover warranty service for items made products produced by other manufacturers others that are part of your proposal, or are these warranties warranty issues typically passed on to the original equipment manufacturerproducer? Sourcewell Participants are covered by Mansfield warrants the manufacture's standard warranties for all goods purchasedfuel will meet specifications, which Xxxxxx Scientific passes on from regardless of the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsproducer. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service Mansfield may contract options or calibration/recalibration our services with local commons carriers to deliver fuel products and local vendors to perform equipment services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 49 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or lessMansfield will deliver fuel products that meet federal, state, and ensuring that no greater than 5% of local industry standards. Mansfield fuel products meet all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor ASTM industry and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responsescommercial pipeline standards for fuel quality. * 54 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) Xxxxxxxxx believes that Xxxxxx Scientific's operational team tracks on a dailyregular communication, weeklytransparency, and monthly basisperformance measurement xxxxxx any relationship. WarehouseTwo-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: lines- Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/hr workedrebill %, Labor costspecific reason code for invoice errors, etc. - Delivery/lineOperations Metrics: Track every delivery for timeliness to ensure no late deliveries, Avgtrack loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. # Lines Putaway within 48 Hrs.- Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, Inventory Accuracy % Inventory Management; Service Levels by Inventory Codespills, Inventory $ Value On Hand by Inventory Code (Across drops, and Compliance/BSafety/C/D/E) and % Accountability reviews. * Page 35 of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 45 51 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard Standard payment terms are net thirty (30) Net 30 days from the date of our invoiceinvoice though Mansfield can accommodate other payment terms at the request of the customer. If statutory terms differ for a public entity, Xxxxxx Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will honor those terms. be Assessed) * 56 52 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with North Star Leasing Company Sourcewell participating entities to make understand their needs and will present the best path forward. All financing or leasing of laboratory equipment possible options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's seeking those types fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of business arrangementsthe customer. We provide information The program is streamlined, automated, and a web-linked connection with a North Star Consultant on our websiteconcise to help companies account for usage across multiple entities. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish The Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, which is provided to utilize an award customers to Xxxxxx Scientific will be asked understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to complete an Enrollment Form if they do not have their own contract documentsprovide all customers with safe service, terms and conditions, or purchase order document a big part of that they issue or generate in order to contact with Xxxxxx Scientificprocess is understanding the equipment and layout of each location. This will enable Xxxxxx' Contract Team form enables participating entities to properly track all Participants identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in the Documents section of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationresponse. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? INF supports the warranty of Sourcewell Participants are covered by the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the qualified EVSE products, which Seller shall pass through typically includes coverage for defects in materials and workmanship for a specified period. Additionally, INF provides a 1-year labor warranty on installation services for these EVSE products, which covers the cost of any labor required to repair or replace the Sourcewell installed equipment. Our team of experienced technicians is committed to providing high-quality installation services and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the ensuring that our customers have a positive experience with our products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEservices. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? As a leading provider of EVSE and energy storage solutions for Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of selected EVSE products, INF offers warranty coverage can that typically includes protection against defects in materials and do vary with each OEM purchaseworkmanship for a specified period. Most manufacturerIt's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative important to note that some warranties may include usage restrictions or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes other limitations on coverage that could potentially affect the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt value of the defective or nonwarranty. However, INF's warranty program for EVSE products is designed to provide comprehensive coverage and protect against common issues that may arise during normal use. In addition, our 1-conforming Product. For purposes year labor warranty on installation services provides customers with added peace of this Agreement, a defective or nonmind and ensures that they receive high-conforming Product is defined only as a Product which is outside quality installation services from our team of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)experienced technicians. * 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? INF will provide on-demand maintenance and corrective repair services for the Sourcewell Participants are selected EVSE products. The response and site visit for support services will be scheduled within 48 hours, and charges for services will be billed hourly at $180 per hour with a minimum of 4 hours. If the equipment is covered by a warranty, INF will submit invoices to the manufacturethird- party equipment provider and apply any reimbursement to the Company's standard warranties for all goods purchasedaccount. The precise terms contractor will also work to obtain a root cause analysis from the hardware OEM to identify the specific issue(s) that necessitated the maintenance performed. INF personnel will be qualified and equipped with appropriate tools and materials to diagnose and correct the repair, and the service work shall be performed between 8:30 AM and 4:30 PM, Monday through Friday, excluding holidays. In cases of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at emergency, service calls may be placed by dialing (000) 000-0000000. Additional services outside the scope of the agreement may be accepted or rejected by INF in its sole discretion, and if accepted, Company shall pay for the Additional Services in accordance with INF's then-0000 current hourly rates or prices for precise termsparts and equipment. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties Our goal is to provide warranty service for all goods purchasedSourcewell participating entities regardless of their geographic location. The precise terms We have a network of certified technicians across the United States and Canada to perform warranty coverage can and do vary repairs. In the rare event that we are unable to provide a certified technician in a specific area, we will work with each OEM purchase. Participants should contact the participating entity to find a solution that meets their Xxxxxx sales representative needs, which may include partnering with a third- party service provider or call Customer Service at 000-000-0000 arranging for precise terms. Xxxxxx Scientific will arrange for travel of a certified technician to the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancessite. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by the manufacture's standard Yes, typically warranties for all goods purchased, which Xxxxxx Scientific passes items made by other manufacturers that are part of our proposal are passed on from to the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the equipment manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate will work with the strengths our Associates demonstrated when talking participating entity to facilitate any warranty claims with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing of laboratory original equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract manufacturer and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationprocess runs smoothly. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. o yes * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S). * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. o yes * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. o No * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. o yes * 51 50 What are your proposed exchange and return programs and policies? Xxxxxx Scientific o ADS prides itself in manufacturing 95% of our inventory. If an exchange or return needs to be done, we will arrange for the return, replacement, or credit of all items that arrive damaged, outcan make this process happen with in 24-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 72 hours of receipt and reported written notice. Once we receive the notice, the COO approves it, our fleet manager pulls out the next unit to Xxxxxx within 48 hours of deliveryfinalize for deployment. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 51 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have o ADS has a longstanding relationship with DHS providing these same requirements on a larger scale at the XxXxxxx Xxxxxx Product Numbers created Station since 2014. Our equipment and staff provide a necessary function at this station in maintaining clean and sanitary conditions and fresh laundered clothing for instrument service contract options or calibration/recalibration servicesdetainees. These We are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative fully prepared to learn of expand these options, where availableservices to the additional proposed locations throughout the Rio Grande Valley. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 52 Describe any performance standards or guarantees that apply to your services o ADS always guarantees our services and our fleet. Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses performance standards are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During above the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of callscompetitions. We monitor and celebrate strive to have the strengths our Associates demonstrated when talking highest standards in the industry with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. a * 54 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some o Total quality management to ensure 100% satisfaction guaranteed. ADS has operated for the past 30 years without a default for service. We only employee and operate with the highest of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, standards through proper training and monthly basisrandom job site inspections while incorporating other quality control plans. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 54 Describe your payment terms and accepted payment methods? o Net 30, we prefer wire/ach transactions. Xxxxxx Scientific's standard payment terms o Credit Cards are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those termsnot accepted. * 56 55 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing o All of laboratory equipment possible for customer's seeking those types our units can be leased for, a minimum, of business arrangements7-day increments. We provide information and a web-linked connection with a North Star Consultant on our websitedo not have financing options, at this time. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. o Printed for review * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Participants who wish participating entities for using this process? o no * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to utilize an award consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. o The price on the catalog schedule is already discounted over 10% from standard market rates. o Pricing is based on per person per day rates. For example, 14.67 is the per person rate per day for restroom trailers based on 250 PAX (people.) o Price schedule is uploaded. * 59 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. o The price proposal has a built-in discount * 60 Describe any quantity or volume discounts or rebate programs that you offer. o Volume discounts are at PAX sizes over 1500 people. * 61 Propose a method of facilitating “sourced” products or related services, which may be referred to Xxxxxx Scientific as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. o IF we need outside items they will be asked based on a fair market bid from Active Deployment Systems at time of need and added to complete an Enrollment Form if they do invoice * 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not have their own contract documentsdirectly identified as freight or shipping charges. For example, terms and conditionslist costs for items like pre- delivery inspection, installation, set up, mandatory training, or purchase order document initial inspection. Identify any parties that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract impose such costs and ensure that the appropriate pricing and freight terms are coded their relationship to the Participant's accountProposer. o The tracking cost of fuel to run generators is not included nor is the cost for generators if ADS needs to provide them. If water services can't be connected, there are rates for trucking water to site base on size * 63 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. o Mobilization and Demobilization is listed on price schedule * 64 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. o Additional rates will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Feesbe on need basis determination * 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. We have an Enrollment template that o You call we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationhaul. Nothing unique about this. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties for Yes, all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the our products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaserparts, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSElabor from manufacturing and material defects. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchasedNo. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following termsHowever, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt evident abuse of the defective or non-conforming Productproducts is cause for affecting coverage. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)Please note Line item 49 below for engines/ motors. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsYes. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by We have a wide geographical range of coverage. However, in the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and unlikely event we do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacementnot service an area, or credit of all items that arrive damagedif the service event occurs while the area designated service group is on other calls, expiredHolland Pump will find and assign a qualified service group to provide proper, in non-working conditionprompt, or fail & professional service and attention to meet the manufacturer's specifications and release tolerancesParticipating Entity. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered by We will cover ALL pump-related service items. As is with the manufacture's standard industry norm, all engine and motor warranties for all goods purchasedwill be advanced WITH THE ASSISTANCE OF HOLLAND PUMP to the manufacturer to be promptly addressed, which Xxxxxx Scientific passes on from as the original manufacturer or supplierParticipating Entities' advocate. The precise terms of engine manufacturers generally offer an industry accepted two-year warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms1,800 hours, whichever comes first. * 51 50 What are your proposed exchange and return programs and policies? Xxxxxx Scientific Exchanges will arrange for the return, replacement, or credit of all items that arrive damaged, outbe made on a case-ofby-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancescase basis. All returns must have prior authorization a Returned Goods Authorization number (RGA#) issued from Xxxxxx Scientific Holland Pump for acceptance of possible warranty items and must be requested within 30 days of deliverygeneral product returns for tracking purposes. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 51 Describe any service contract options for the items included in your proposal. A small number of manufacturersWe offer preventative maintenance (PM) programs to field service Holland Pump equipment every 250-hours or as requested by the Participating Entity. This includes oil change, specifically some instrument manufacturers we representother fluid and mechanical checks, have Xxxxxx Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where availableand vacuum/ pump priming checks. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 52 Describe any performance standards or guarantees that apply to your services We are providing Sourcewell with a value-added Two-Year Limited Warranty against manufacturing and material defects. Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering standard is a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered errorOne-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responsesYear Limited Warranty. * 54 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following We are some offering preventive maintenance (PM) to service pumps in our network where applicable. For a nominal charge, routine service is provided every 250-hours of operation. This includes oil changes and other serviceable items to keep the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basisParticipant up-and-running. Warehouse: lines/hr worked, Labor cost/line, Avg100% satisfaction guaranteed or the PM charge is returned. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 54 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment ? Our terms are net thirty Net 30 days. Accepted payment is by check, bank card (30) days from the date of our invoice. If statutory terms differ for a public entity3% fee), Xxxxxx will honor those termsor similar electronic fund transfers. * 56 55 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company We utilize New Line leasing Corporation to make the financing or assist in funding new, used, and leasing of laboratory equipment possible for customer's seeking those types of business arrangementsequipment. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish We have a signature & PO section at the bottom of our quotes to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientificapprove the offer. This will enable Xxxxxx' form is utilized for sales and service. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. There is a 3% fee associated with utilizing this payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract Team to properly track all Participants of a as described in the RFP, the template Contract, and the Sourcewell National Contract Price and ensure that the appropriate Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and freight terms are coded the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment document upload section of Administrative Feesyour response. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded are offering a contract from Sourcewell we will create a Sourcewell National Contract template version product category (across the board) discount, which is very favorable to be utilized by our sales organizationParticipating Entities. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of Xxxxxxx Manufacturing, Inc. (TMI) provides limited warranty coverage can on its products, parts and do vary labor. These warranties pertain to a manufacturer/supplier defect. This is on par with TMI's competition. In the Documents section under Warranty there is a PDF document titled Xxxxxxx Manufacturing Warranty. 'Xxxxxxx Manufacturing Inc. (Xxxxxxx) of Rensselaer, Indiana, warrants to the original purchaser of each OEM purchasenew Xxxxxxx trailer to be free of defects in material and workmanship under normal use and service for a period of (12) twelve months from the date of first retail sale of the trailer or date of in-service, whichever occurs first (hereafter referred to as “Delivery Date”). Participants should contact their Xxxxxx sales representative Furthermore Xxxxxxx warrants against defects in material and workmanship on the main structural members and supports of the trailer for a period of (36) thirty-six months from the date of first retail sale of the trailer or call Customer Service at 000-000-0000 for precise termsdate of in- service. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished TMI's obligation under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier limited to repair of the productsdefective material, which Seller shall pass through to workmanship, main structural members or supports at a preapproved Xxxxxxx service facility (i.e. authorized Xxxxxxx dealer). This warranty is non-transferable. Visit the Sourcewell and Participating Entities (“Purchaser”), without recourse to Sellerfollowing link for TMI's warranty. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSExxxxx://xxx.xxxxxxxxxx.xxx/wp- content/themes/xx-xxxxx-xxxxxxxxxx.xxx/xxxxxx/xxxxxx/xxxxxxxxxxxxxxx.xxx". * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following termsYes, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conformingXxxxxxx Manufacturing, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product Inc. (as applicableTMI) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect warrants to the defective or non-conforming Product upon Seller's receipt of first purchaser only, the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications described new trailer manufactured by TMI to be free from defects in materials and release tolerancesworkmanship when properly maintained, and shall not include Products that fail to meet any fitness of under normal use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and service, which means the loading, unloading and transportation costs of uniformly distributed legal loads of cargo, adequately restrained and expenses incurred secured, in a manner which does not subject the trailer to strains or impacts greater than are imposed by Purchaser in connection with normal use. Normal wear and tear as the replacement of any defective or non-conforming Producttrailer is intended to be used is covered. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S). Visit xxxxx://xxx.xxxxxxxxxx.xxx/wp-content/themes/wp-theme- xxxxxxxxxx.xxx/xxxxxx/xxxxxx/xxxxxxxxxxxxxxx.xxx for complete warranty." * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by No, Xxxxxxx Manufacturing, Inc. (TMI) does not cover the manufactureexpenses and travel for warranty repairs. TMI's standard warranties dealer network performs the warranty repairs or TMI arranges for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsan approved repair shop to perform the repairs. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by No, if in the manufacture's standard warranties for event a customer is not in proximity to one of its dealers then Xxxxxxx reserves the right to go direct with that customer and will provide all goods purchased. The precise terms of back end support necessary to achieve satisfaction, including service, parts and warranty coverage assistance which can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in be channeled to non-working condition, or fail Xxxxxxx service centers on a case-by-case basis at the discretion of TMI. TMI's goal is to meet achieve the manufacturer's specifications most time efficient way to repair warrantable items in order to get our customer back up and release tolerancesrunning in a timely manner. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants are covered Yes, Xxxxxxx Manufacturing, Inc. (TMI) will cover approved warranty claims for items made by other manufactures or components supplied by other manufacturers and suppliers of components or accessories. TMI will assign to the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on customer upon request any warranty rights it receives from the original component manufacturer or supplier. The precise terms TMI facilitates any approved warranty claims to the original OEM involved on behalf of the customer. TMI does assist the customer to ensure the problem is corrected with the original OEM. For example, if a non-TMI part fails, TMI would contact the original OEM to have them process their warranty coverage can claim. TMI's goal is to achieve the most time efficient way to repair warrantable items in order to get our customer back up and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsrunning in a timely manner. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the returnXxxxxxx Manufacturing, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging Inc. (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must TMI) does not have been customizedan exchange return program for its products given the custom nature and physical size of its products. However, modifiedthrough the warranty channel, or damaged in any way TMI can make adjustments and corrections to approved defects derived on the trailer. TMI may make these adjustments in order to be returned satisfy the customer's area(s) of concern. The quoting and order management processes used by TMI are very detailed and designed to alleviate any need for creditreturn. Items purchased on a “special order” basis or discontinued products are not returnable TMI has an expert sales and support staff with deep technical and application knowledge. They work with customers all the way through the process to make sure they receive the exact product needed. However, if ordered in errorsomething unforeseen were to occur which required this level of attention, TMI would work with the customer to make sure it was resolved satisfactorily. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturersXxxxxxx Manufacturing, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument Inc. (TMI) does not offer any service contract options or calibration/recalibration services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those terms. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organization. *

Line Item Question Response. 46 47 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered Xxxxxx Built Buses agrees to accept sole source responsibility vehicle and component parts warranted by the manufacturerXxxxxx per Xxxxxx and DTNA's standard warranties published warranty manual (US & Canada) attached to this proposal. Such written warranty is exclusive and is in lieu of all other warranties, express or implied, including, but not limited to. any warranty of merchability or fitness for all goods purchasedpurpose. Xxxxxx Scientific passes through cannot accept responsibility for parts that are separately warranted (e.g. engines, transmissions, or other chassis OEM's such as Ford to GM). Xxxxxx dealer can work with the responsible manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or service supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEcorrect performance issues in those cases. * 47 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are Based upon a product's specifications warranty coverage varies. Xxxxxx warrants that each new vehicle will be free from defects in material and workmanship that occur under normal use within the applicable warranty period, subject to certain limitations and exclusions as specified in the warranty documents included in our submission to Sourcewell. Coverage includes all components and parts unless specifically covered by the manufacture's standard other warranties for all goods purchasedor otherwise excluded by those documents. The precise terms Xxxxxx warranty coverages do not apply to equipment added after bus manufacturing since those items are outside of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative our knowledge or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect control due to the defective or non-conforming Product upon Seller's receipt custom nature of the defective or non-conforming Productfinal product in question. For purposes Specific details of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail any coverage pertaining to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection those items will need to be confirmed with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)selling dealer by the Sourcewell member. * 48 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Due to the complexity of the vehicle sold under this agreement, the majority of the service to be performed on the equipment will be undertaken in an authorized Xxxxxx Built Buses service facility to ensure the highest possible service standards. In some cases, specific dealerships may offer on-site repair options to Sourcewell Participants are covered members. These offerings will vary by the manufacture's standard size of the market in question and will be constrained in scope by the limitations of the mobile solution. As such, Sourcewell Members should consult with the Xxxxxx dealership listings provided in this response to identify the specific services offered by their local Xxxxxx dealership and the specific financial provisions of these services offered. Incremental warranties for all goods purchasedmay be purchased by Sourcewell Members to cover this situation at additional expense. The precise terms Details of warranty coverage can and do vary that selection should be negotiated with each OEM the selling Xxxxxx/DTNA dealer representative at time of purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 50 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? "Xxxxxx is proud to have one of the largest dealership footprints in the industry with 271 service points across North America. We have authorized repair facilities in 48 out of 50 states and 9 of the 10 Canadian Provinces where significant population exists. In addition, we have authorized repair facilities in Guam and Puerto Rico. We also have 10 Parts Distribution Centers in our xxxxxxx.Xx such, we are confident in our ability to support Sourcewell Participants are covered by memberships service needs. Please be aware that areas outside of the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacementCANUS market, or credit in more remote localities in the US or Canadian mainland, may experience service times that are more extensive that their more urban counterparts because of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. their remote location." * 50 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants Xxxxxx is responsible for the condition of the bus as delivered to the dealer through the warranty process. Parts that are covered separately warranted (e.g. engines, transmissions, etc.) will be administered by the manufacture's standard warranties for all goods purchased, which selling Xxxxxx Scientific passes on from dealer who will work with the original responsible manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsservice supplier to correct performance issues related to those items. * 51 52 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for Exchange or return program at the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products OEM level are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, commercially offered and are not able included in this proposal. Should a Sourcewell member identify an issue that does not meet their expectations, they are encouraged to be returned to contact their selling Xxxxx dealership such that an appropriate resolution of the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form matter can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns negotiated. Xxxxxx will work with the dealership to establish if any OEM warranties are available to assist in this process. Warranties from other participating vendors will be administer at the dealership level. * 52 53 Describe any service contract options for the items included in your proposal. A small number "Xxxxxx offers a wide variety of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument extended service contract options or calibration/recalibration servicescontracts at the vehicle and powertrain level. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn Specifications and pricing of these options, where available. * Describe in detail your performance standards or guarantees, including conditions incremental agreements will be negotiated between the selling Xxxxxx dealer and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) Sourcewell member in the document upload section course of your response finalizing the sales proposal. High level descriptions of these offerings can be found in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of EXTENDED SERVICE COVERAGE & PREVENTIVE MAINTENANCE POLICY MANUAL provided in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. this presentation." * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard Payment terms vary amongst our dealers depending on the state and customer. Dealers will define the payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those termsduring negotiations with individual customers. * 56 55 Describe any leasing or financing options available for use by educational or governmental entities. Yes, Xxxxxx Scientific has partnered offers Daimler Financial Services (DFS). If interested, the participating entity would work with North Star Leasing Company their dealership and finance manager to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangementsobtain a quote. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Participating dealers will be required to sign an internal agreement to abide by all terms of the Sourcewell Participants who wish to utilize an award contract. Purchase orders must be provided to Xxxxxx Scientific Built Buses by participating dealers for all sales under the contract. Dealers will include the sales code for Sourcewell on all orders sold for tracking and reporting purposes. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are not typically used in this type of transaction. However, payment terms will be asked negotiated between the dealer and the participating entity as part of the purchasing agreement. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to complete an Enrollment Form consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if they do applicable) in the document upload section of your response. TBB pricing by size and model are are uploaded in files under Pricing. All prices include a 20-25% minimum discount from TBB standard pricing. All TBB optional equipment is attached as well. These items are discounted 40% from MSRP. All pricing is in US dollars. * 59 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. All prices range from a 20-25% discount from TBB standard pricing. All pricing is in US dollars. * 60 Describe any quantity or volume discounts or rebate programs that you offer. No quantity or volume discounts are offered. * 61 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Any "sourced" or "open market" items will be quoted by the applicable TBB dealer and installed at the dealer's facility. * 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not have their own contract documentsdirectly identified as freight or shipping charges. For example, terms and conditionslist costs for items like pre- delivery inspection, installation, set up, mandatory training, or purchase order document initial inspection. Identify any parties that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract impose such costs and ensure that the appropriate pricing and freight terms are coded their relationship to the Participant's accountProposer. The tracking Final quote from TBB dealer will also enable us include total cost. Units are FOB High Point, NC. Dealer will include freight cost in final proposal * 63 If freight, delivery, or shipping is an additional cost to properly record sales under a National Contract the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Units are FOB High Point, NC. Dealer will include freight cost in final proposal * 64 Specifically describe freight, shipping, and delivery terms or programs available for the calculation and payment of Administrative FeesAlaska, Hawaii, Canada, or any offshore delivery. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we Units are FOB High Point, NC. Dealer will create a Sourcewell National Contract template version to be utilized by our sales organizationinclude freight cost in final proposal * 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. None *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Sourcewell Participants Fuel supply and commodities in general do not have warranties but are covered by provided industry specifications that are to be met. All products provided are new and will meet or exceed the manufacturer's standard warranties industry required product specification for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms area in which they are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEdistributed. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants are covered by Product warranties or quality controls may be impaired via comingling or usage of additives introduced into the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)product. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 50 47 Will you cover warranty service for items made products produced by other manufacturers others that are part of your proposal, or are these warranties warranty issues typically passed on to the original equipment manufacturerproducer? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsNo. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors to maintain needed fuel levels for instrument service contract options or calibration/recalibration servicesCOOP members' consistent operations. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where availableThis too will improve the overall customer experience for fuel replenishment and operational controls. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 49 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices Saratoga will meet the performance standards in the described scope of work specific to product quality, on time deliveries, financial capability and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect as the performance relates to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responsesacceptable industry standards. * 54 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some Saratoga will meet the performance standards in the described scope of work specific to product quality, on time deliveries, financial capability and as the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basisrelates to acceptable industry standards. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 51 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard Saratoga accepts Wholesale Net 10 delivered and Net 30. Saratoga also accepts wire transfer and paper check payment terms are net thirty (30) days from the date of our invoice. If statutory terms differ for a public entity, Xxxxxx will honor those termsmethods. * 56 52 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the Saratoga does not offer financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangementsoptions. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon award, Saratoga, in conjunction with Sourcewell Participants who wish will provide industry standard agreements that incorporate the standards and requirements for both Saratoga and Sourcewell. Saratoga will provide the legal expertise to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms design a single and conditions, or purchase order document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationusable agreement. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's Mansfield offers industry standard warranties for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and to the extent allowed by applicable warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEwarranties. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants Mansfield fuel and services are covered by warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods fuel will meet published specifications and release tolerances and are upon delivery, but not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes that it will maintain the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product required specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)perpetuity. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 50 47 Will you cover warranty service for items made products produced by other manufacturers others that are part of your proposal, or are these warranties warranty issues typically passed on to the original equipment manufacturerproducer? Sourcewell Participants are covered by Mansfield warrants the manufacture's standard warranties for all goods purchasedfuel will meet specifications, which Xxxxxx Scientific passes on from regardless of the original manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsproducer. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from Xxxxxx Scientific and must be requested within 30 days of delivery. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have Xxxxxx Product Numbers created for instrument service Mansfield may contract options or calibration/recalibration our services with local commons carriers to deliver fuel products and local vendors to perform equipment services. These are detailed in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 49 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or lessMansfield will deliver fuel products that meet federal, state, and ensuring that no greater than 5% of local industry standards. Mansfield fuel products meet all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor ASTM industry and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responsescommercial pipeline standards for fuel quality. * 54 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) Xxxxxxxxx believes that Xxxxxx Scientific's operational team tracks on a dailyregular communication, weeklytransparency, and monthly basisperformance measurement xxxxxx any relationship. WarehouseTwo-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: lines- Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/hr workedrebill %, Labor costspecific reason code for invoice errors, etc. - Delivery/lineOperations Metrics: Track every delivery for timeliness to ensure no late deliveries, Avgtrack loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. # Lines Putaway within 48 Hrs.- Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, Inventory Accuracy % Inventory Management; Service Levels by Inventory Codespills, Inventory $ Value On Hand by Inventory Code (Across drops, and Compliance/BSafety/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI Accountability reviews. * 55 51 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard Standard payment terms are net thirty (30) Net 30 days from the date of our invoiceinvoice though Mansfield can accommodate other payment terms at the request of the customer. If statutory terms differ for a public entity, Xxxxxx Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will honor those terms. be Assessed) * 56 52 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with North Star Leasing Company Sourcewell participating entities to make understand their needs and will present the best path forward. All financing or leasing of laboratory equipment possible options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's seeking those types fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of business arrangementsthe customer. We provide information The program is streamlined, automated, and a web-linked connection with a North Star Consultant on our websiteconcise to help companies account for usage across multiple entities. Link for leasing and financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing * 57 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish The Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, which is provided to utilize an award customers to Xxxxxx Scientific will be asked understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to complete an Enrollment Form if they do not have their own contract documentsprovide all customers with safe service, terms and conditions, or purchase order document a big part of that they issue or generate in order to contact with Xxxxxx Scientificprocess is understanding the equipment and layout of each location. This will enable Xxxxxx' Contract Team form enables participating entities to properly track all Participants identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in the Documents section of a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organizationresponse. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Sourcewell Participants are covered by the manufacturer's standard warranties Warranty coverage is 100% for all goods purchased. Xxxxxx Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can parts and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Our Warranty Terms are as follows where not restricted by statute: Xxxxxx Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, which Seller shall pass through labor subject to the Sourcewell and Participating Entities (“Purchaser”)qualifications, without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaserlimitations, and to the extent allowed by applicable exclusions as noted in our warranty shall commence upon acceptance of the products by Purchaser. SELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSEcertificates. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Sourcewell Participants All warranties are covered standard warranty but Xxxx Trucks has the ability to Warranty trucks if necessary at locations other than a Mack dealer. Xxxx Trucks can authorize outside locations to complete a warranty and it is filed internally by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, our Uptime Center so no disruption to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not include Products that fail to meet any fitness of use by Purchaser or any unique Purchaser's operating conditions or applications. Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in connection with the replacement of any defective or non-conforming Product. IN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S)customer. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Sourcewell Participants are covered by Depending on the manufactureparticular situation Xxxx Trucks may consider covering travel times and mileage, but repairs typically occur in our wide dealer network's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsfacilities. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Sourcewell Participants are covered by Authorized Mack dealers reside in almost every area of the manufacture's standard warranties for all goods purchasedcountry, but in certain situations Xxxx Trucks may use outside repair or customers' locations to complete repairs. The precise terms of warranty coverage can and do vary To complete major issues Xxxx Trucks will tow the vehicle to the closest Xxxx dealer or the one with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise terms. Xxxxxx Scientific will arrange time available for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerancesrepair. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Sourcewell Participants Xxxx Trucks can only warranty products that are covered produced by the manufacture's standard warranties for all goods purchased, which Xxxxxx Scientific passes on from the original manufacturer Xxxx Trucks or supplierthat are installed by vendors that Xxxx Trucks uses in production. The precise terms of warranty coverage can policy for any items made by other manufacturers would be up to each individual manufacturer. The local Mack dealer may have agreements with certain manufacturers where they become an "authorized warranty center" for those manufacturers but that would be up to each Xxxx dealer and do vary with each OEM purchase. Participants should contact their Xxxxxx sales representative or call Customer Service at 000-000-0000 for precise termsmanufacturer. * 51 What are your proposed exchange and return programs and policies? Xxxxxx Scientific Because this is a chassis contract, there is no exchange and/or return program. If referring to parts exchange and/or core return programs, each supplier that our dealers work with will arrange for the return, replacement, or credit of all items have their own programs and policies that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release toleranceswill differ by vendor. All returns must have prior authorization from Xxxxxx Scientific of this is managed through our published warranties and must be requested within 30 days of deliveryhandled via standard dealer repair practices. Inspection of all goods for concealed damage must be made within 24 hours of receipt and reported to Xxxxxx within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from Xxxxxx Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be returned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by Xxxxxx Scientific, and are not able to be returned to the manufacturer, may not be returned for credit. Products ordered in error with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: xxxxx://xxx.xxxxxxxxx.xxx/returns * 52 Describe any service contract options for the items included in your proposal. A small Xxxx Trucks offers published protection plans for the chassis for up to 5 years, 500,000 miles, and for Xxxx engines and emissions systems for up to 5 years, 750,000 miles. Xxxx Trucks also offers custom plans based on the customer and application. For example, a Sourcewell member who keeps their truck for a number of manufacturersyears but doesn't run a lot of miles, specifically some instrument manufacturers we representMack Trucks can custom quote a solution. In addition to protection plans, have Xxxxxx Product Numbers created Xxxx Trucks also offers Premium Maintenance plans, so if a Sourcewell member doesn't want to change their own oil, filters, etc. Xxxx Trucks can custom create a plan where the local Mack dealer can service the Sourcewell member for instrument a fee. Please see attachment for our service contract options or calibration/recalibration services. These are detailed contracts offered in our online catalog at XxxxxxXxx.xxx. Participants should contact their Xxxxxx sales representative to learn of these options, where availablewarranty attachments. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year Xxxxxx Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, abandoning only 2% of calls. We monitor and celebrate the strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 Xxxxxx'x Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that Xxxxxx Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. Xxxxxx Scientific's standard Sourcewell Member payment terms are will typically be the earlier of either net thirty (30) 30 days from the date of our invoiceSourcewell Member customer invoice or receipt of Xxxx goods by Sourcewell Member. If statutory Final Payment terms differ for a public entity, Xxxxxx will honor those termsmay be negotiated between the Sourcewell Member and Xxxx Trucks dealer. Xxxx Trucks ensures quick and swift payment of total administrative fees to Sourcewell after reports are conducted every quarter. Payments are wired to Sourcewell two weeks after the quarter. * 56 54 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx Scientific has partnered with North Star Leasing Company to make the Xxxx Financial Services provides a wide range of financing or leasing of laboratory equipment possible and lease options, including for customer's seeking those types of business arrangementsgovernment and municipalities. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and Our dealers also have other financing options can be found at: xxxxx://xxx.xxxxxxxxx.xxx/Equipment-Financing at their disposal, including but not limited to NCL Government Capital, an approved Sourcewell lender. * 57 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to Xxxxxx Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order Our standard transaction documents include the main customer proposal document that they issue or generate in order to contact with Xxxxxx Scientific. This will enable Xxxxxx' Contract Team to properly track all Participants of our system generates when a Sourcewell National Contract and ensure that the appropriate pricing and freight terms are coded to the Participant's account. The tracking will also enable us to properly record sales under a National Contract for the calculation and payment of Administrative Feestruck is spec'ed out. We have included an Enrollment example as an attachment. There is also a simple Sourcewell quote document we recommend the dealer uses so the customer can understand their discount structure related to our contract. This is also attached. Warranty and service contract documents are important for customers to have an are attached. Specific terms and conditions related to down payments, cancellations, etc are handled between the dealer and the customer. Please see attachments in standard transaction document. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? The P-card payment process is not typically used for commercial truck procurement due to the transaction amounts. However, this would be mutually determined between the Sourcewell member and the Mack dealer. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template that we have adopted for Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product- category discounts). Xxxx Trucks offers custom built Class 6-8 chassis using the Xxxx Sales System (MSS) tool to quote and order. Mack Dealers use with other similar master agreements and if awarded a contract from Sourcewell we will the MSS tool to create a buildable specification that meets customer's detailed requirements. Provide detailed pricing data (including standard or list pricing and the Sourcewell National Contract template version discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sourcewell Member pricing will be utilized based on a discount from Total List Price, also shown as the Total Vehicle Price, in the Xxxx Sales System (MSS) Dealer Sales Calc. Total List Price includes Model List, Options, and Customer Adaptations. Sourcewell Member discounts from Total List Price will be broken out by model based on the attached schedule (See: Sourcewell Member Xxxx Pricing Matrix). Extended Warranties, and Maintenance Contracts are non- discountable items. Canadian Chassis are priced in USD and are subject to exchange rate at time of order or conversion to Sold status. Xxxx Trucks publishes a Foreign Exchange Letter semi-monthly. The letter provides dealers with the CAD-USD exchange rate that is applicable for Sold orders booked during the stated period. * Discounts are exclusive to Sourcewell members and discount percentages have been increased over our sales organizationexisting contract. In the case of the MD Electric model, Sourcewell is the only customer receiving any type of discount on this model. Xxxx Trucks reserves the right to make further concessions on a case-by-case basis. Additionally as part of our contract we impose profit limits on the chassis for our dealers, which further protects Sourcewell customers and ensures they are getting competitive pricing. Attachments: “Sourcewell Member Xxxx Pricing Matrix.pdf” “Sourcewell Xxxx Proposal Example.pdf” "Sourcewell Xxxx Model List.pdf" “Customer Quote Template Example.pdf 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Sourcewell Member pricing will be based on a discount from Total List Price, also shown as the Total Vehicle Price, in the Xxxx Sales System (MSS) Dealer Sales Calc. Total List Price includes Model List, Options, and Customer Adaptations. Sourcewell Member discounts from Total List Price will be broken out by model based on the attached schedule (See: Sourcewell Member Xxxx Pricing Matrix). Extended Warranties, and Maintenance Contracts are non- discountable items. Xxxx Trucks offers a discount percentage range from 1.00% to 39.14% for Sourcewell Members depending on model. Discounts on battery electric models are lower because they include a mandatory service contract and warranty that comes with every truck that is not optional like on diesel models. In the case of the MD Electric, Sourcewell is the exclusive customer getting a discount, where all other retail quotes get 0% off the price. Xxxx Trucks reserves the right to make further concessions on a case-by-case basis. * 59 Describe any quantity or volume discounts or rebate programs that you offer. The pricing provided in the proposal reflects total potential volume under the Sourcewell contract. Xxxx Trucks reserves the right to make further concessions on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Sourced Goods or Services are supplied at Dealer Cost plus 5% to Sourcewell Members. Mack dealers can solicit offers from sub- contractors for Sourced Goods and Services needed to meet the specific Sourcewell member's need. Dealers are encouraged to use suppliers with Sourcewell contracts where possible. Sourced Goods and Services include, but are not limited to: specialized bodies (e.g., dumps, mixers, cranes, refuse, pump, utility, etc.), locally added equipment (e.g., pintle hook, auxiliary axles, fairings, logistics devices, etc.), extended warranty packages, and training. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Federal, State, and local taxes, fees, title, tag, permits, or other miscellaneous requirements are not included. The body company or dealer who takes delivery of the chassis may impose an un-decking fee. If required, these handling charges should be disclosed in the quote. Surcharges may apply depending on market conditions. Xxxx Trucks will honor previous pricing until a new price/product form is submitted and approved, at which point a new matrix will be supplied to dealers and existing orders will be price protected but open quotes will need updated/requoted. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. An equalized freight charge of $2,650 is included in every invoice and this covers the cost of freight from either Xxxx factory to the first destination on the contiguous US or Canada. If additional moves are needed on a vessel to the final destination, equalized freight will cover to the port and it is the responsibility of the dealer to cover the booking of the vessel, cost, and required paperwork along with transportation at the receiving port. In addition to equalized freight, each chassis is permitted one move to an approved modification center prior to the final destination; currently approved modification centers are Customer Adaptation Center at LVO or TransEdge Truck Center in Allentown, PA and this roundtrip move is an additional $150 to equalized freight. An exception is CNG tractors are permitted a move to TransEdge in Schuylkill Haven, PA for a round trip shuttle fee of $1,400 to have CNG tanks installed. * Any additional freight fees incurred above the $2,650 equalized freight charge can be charged to the Sourcewell Member as a sourced good at Dealer Cost plus 5%. 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. All Customs documentation is provided for chassis delivering to Canada. Equalized freight will cover deliveries to the contiguous US and Canada and does not include Alaska, Hawaii, and Puerto Rico. Equalized freight covers delivering these chassis to the port of choice with the dealer being responsible to cover the booking of the vessel, cost, and required paperwork along with transportation at the receiving port. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Each delivery destination has a contractual delivery timeframe from factory finish to the final destination depending on mileage from Macungie, PA. Drivers are only allowed to drive a maximum of 500 miles or 8 hours/day. The timeframes range from 2 – 14 business days and does not include holidays or weekends. Trucks are transported in a variety of ways, including being driven as singles, doubles, or deck-sets of 3 trucks piggybacked on a lead truck to ensure delivery in the most efficient way possible. *