Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attached. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanation. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairs. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centers, and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairs. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairs. * 50 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatus. * 51 Describe any service contract options for the items included in your proposal. While it is not included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and delivery of a vehicle as an Open Market opportunity. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option, the prepayment is due within thirty (30) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or delivery. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides Fortinet has a XXXX that includes our warranty terms; since Fortinet does not sell its products and services directly any additional warranties to would be negotiated by the original purchaser of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance customer with the warranty documents attachedresellers. Fortinet's XXXX can be accessed on its website at: xxxxx://xxx.xxxxxxxx.xxx/content/dam/fortinet/assets/legal/XXXX.pdf * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen Fortinet has a XXXX that includes our warranty coverageterms; since Fortinet does not sell its products and services directly any additional warranties would be negotiated by the customer with the resellers. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanation. Fortinet's XXXX can be accessed on its website at: xxxxx://xxx.xxxxxxxx.xxx/content/dam/fortinet/assets/legal/XXXX.pdf * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to Fortinet has a XXXX that includes our warranty terms; since Fortinet does not sell its products and from services directly any additional warranty expenses would be negotiated by the customer to complete with the warranty repairsresellers. Fortinet's XXXX can be accessed on its website at: xxxxx://xxx.xxxxxxxx.xxx/content/dam/fortinet/assets/legal/XXXX.pdf * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen Fortinet has authorized dealers, service centers, a XXXX that includes our warranty terms; since Fortinet does not sell its products and technicians that are able to work anywhere within services directly any additional warranty requirements would be negotiated by the United Statescustomer with the resellers. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will Fortinet's XXXX can be authorized and travel to complete the required warranty repairs. accessed on its website at: xxxxx://xxx.xxxxxxxx.xxx/content/dam/fortinet/assets/legal/XXXX.pdf * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealerN/distributor or customer to facilitate the warranty repairsA-not applicable. * 50 51 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This Fortinet does not apply to sell its products and services directly, instead Fortinet utilizes an established distribution channel and the purchase of a fire apparatusresellers within the channel for this contract establish their own exchange and return processes. * 51 52 Describe any service contract options for the items included in your proposal. While it is not included Fortinet offers enhanced service level agreements (SLA) and enterprise support agreements (ESAs). * Describe in as detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Fortinet partners with US-based distributors and resellers across the country to sells its products and services. The Fortinet authorized resellers under an awarded contract will handle all orders under their own ordering process, however, all Fortinet partners have signed a line item in FortiPartner Agreement. Under this responseagreement partner responsibilities, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after including warranty, delivery, returns, etc., are outlined and this agreement includes remedies should a partner fail to comply. Remedial action includes the purchase and delivery cost of a vehicle as an Open Market opportunitynew contract, the cost of warranty extension, and/or termination of its partner status. This method ensures that reseller processes regarding Fortinet products is held to the highest standards for our customers. The Company does this FortiPartner Agreement can be viewed here: xxxxx://xxxxxxxxxxxxx.xxxxxxxx.xxx/templates/terms/Agreement_2_26_19.html * 54 Describe any service standards or guarantees that apply to make certain that Sutphen apparatus remain dependable your services (policies, metrics, KPIs, etc.) Fortinet partners with US-based distributors and in excellent working conditionresellers across the country to sells its products and services. The service Fortinet authorized resellers under an awarded contract will handle all orders under their own ordering process, however, all Fortinet partners have signed a FortiPartner Agreement. Under this agreement partner responsibilities, including warranty, delivery, returns, etc., are outlined and this agreement includes an annual inspection through which Sutphen technicians evaluate remedies should a partner fail to comply. Remedial action includes the condition cost of the apparatus. In general termsa new contract, the aerial service contract consists cost of warranty extension, and/or termination of its partner status. This method ensures that reseller processes regarding Fortinet products is held to the followinghighest standards for our customers. The FortiPartner Agreement can be viewed here: xxxxx://xxxxxxxxxxxxx.xxxxxxxx.xxx/templates/terms/Agreement_2_26_19.html * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 55 Describe your payment terms and accepted payment methods. Fortinet does not sell its products and services directly, instead Fortinet utilizes an established distribution channel and the resellers within the channel establish their own payment process. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Fortinet does not sell its products and services directly, instead Fortinet utilizes an established distribution channel and the resellers within the channel establish their own processes, that may or may not include leasing or financing. Customers would need to work with resellers to establish if this is possible. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Fortinet does not sell its products and services directly, instead Fortinet utilizes an established distribution channel and the resellers within the channel establish their own transaction documents. * 58 Do you accept the P-card procurement and payment process? If a customer elects a prepayment discount optionso, is there any additional cost to Sourcewell participating entities for using this process? Fortinet does not sell its products and services directly, instead Fortinet utilizes an established distribution channel and the resellers within the channel establish their own payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment is due within thirty template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (30e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance on all of the completed apparatusitems that you want Sourcewell to consider as part of your RFP response. Sutphen If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Fortinet is offering a discount structure off of our Manufacturer's Suggested Retail Price (MSRP) list. Our MSRP list is updated quarterly and the discounts proposed for the Sourcewell contract are the baseline discount a reseller can offer under this contract and these baseline discounts will invoice remain the same over the life of the contract, and Sourcewell customers can negotiate deeper discounts on a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliveryproject by project basis with resellers at any time. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesUnder our warranty program, Xxxxxxx Corporation provides warranties to Xxxxxx will replace the original purchaser problem set of blades or offer a Sutphen apparatus. These warranties will provide parts and repairs to refund in the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedamount. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen We impose no restrictions on our warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see so long as the enclosed warranty documents for a full coverage explanationproduct was used properly. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairs. Not Applicable * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centers, and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairs. Not Applicable * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairs. Not Applicable * 50 51 What are your proposed exchange and return programs and policies? Parts Xxxxxx will replace any “failed” blade components. We do not expect an exchange but do request that the failed blades be kept for analysis by our dealers and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatuscompany representatives. * 51 52 Describe any service contract options for the items included in your proposal. While it is Xxxxxx North America does not included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and delivery of a vehicle as an Open Market opportunitycontracts for our snow plow cutting edges. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 53 Describe your payment terms and accepted payment methods. Net 30 terms. We accept MC/VISA/AMEX, Check, ACH, wire transfers * 54 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxxx North America does not provide leasing or financing options. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Xxxxxx North America used Quickbooks software for all of our accounting needs. We have standard quotes, packing slips, invoices,etc. Please see attached document for reference. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Xxxxxx North America accepts P-card procurement and payment process. There is no additional fee for using a customer elects a prepayment discount optionP-card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The Sourcewell member will be offered a 5% - 11% discount on line items from the Xxxxxx listed MSRP/List pricing. Prices are FOB destination. Additional freight will be added to shipment outside continental United States. The Xxxxxx price sheet for Sourcewell is due within thirty included in this proposal. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Xxxxxx North America will offer a 5% - 11% discount on MSRP/List pricing. Please see included Sourcewell price list. * 59 Describe any quantity or volume discounts or rebate programs that you offer. For larger orders, Xxxxxx North America does offer a negotiated discount. For orders in excess of 2000 feet of product, Xxxxxx North America also has a direct to customer program, “direct container,” that enables higher volume discounts and savings. Under this plan, containers of product (30) days after contact signing may have assorted blade styles), are shipped directly from factory to the end user. Snowplow blades may be pre-palletized according to operational region or receipt district for easy and simple distribution. More and more larger customers and dealers are taking advantage of this program and the savings. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Not Applicable * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase orderthat are not directly identified as freight or shipping charges. Any remaining amountFor example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the full amount if no prepayment Proposer. Not Applicable * 62 If freight, delivery, or shipping is providedan additional cost to the Sourcewell participating entity, is due upon describe in detail the complete freight, shipping, and delivery program. Xxxxxx North America has used best efforts within this proposal to incorporate handling and acceptance of freight charges within our proposed pricing structure. In cases where freight charges to the completed apparatuscustomer may be exceptional (I.e. remote location, quantity) or expedited delivery, additional freight charges may apply. Sutphen will invoice a customer approximately thirty (30) days before acceptance * 63 Specifically describe freight, shipping, and pick up delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Payment Xxxxxx North America already routinely ships product to Canada and Alaska. We have not found any customer base in full Hawaii for our product – yet! Typically, we work with the Alaskan and Canadian customers to use the best and preferred carrier or method. Often the customer is well accustomed to additional or special freight and handling charges and uses their own freight company for pickup, which we can easily accommodate. Canadian shipments are required to an additional “GST” import tax of outstanding invoice balances is due upon acceptance, pickup 5% but again the customers are accustomed to this. * 64 Describe any unique distribution and/or delivery methods or deliveryoptions offered in your proposal. Xxxxxx North America and its dealer network pride themselves in on-time or advance delivery of product. Our warehouse personnel can often deliver product within a 7 hour radius – the same for our dealers and their areas. *

Line Item Question Response. 45 43 Do your warranties cover all products, parts, and labor? YesXxxxxxxxx Products, Xxxxxxx Corporation provides warranties Inc. warrants its manufactured products and installation work against defects in material or workmanship. This warranty is not a guarantee that the product will be free of defects. This warranty of our products under normal use and service is limited to replacement or repair at the company's factory, of any parts which are returned to the original purchaser of a Sutphen apparatusfactory freight prepaid, and upon examination found to be defective. These warranties will provide parts and repairs Please refer to the Sutphen vehicle during the warranty period in accordance with the warranty documents attached. EXHIBIT G.1 Xxxxxxxxx Warranty Policy * 46 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see refer to the enclosed warranty documents for a full coverage explanation. EXCLUSION section in EXHIBIT G.1 Xxxxxxxxx Warranty Policy * 47 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairs. YES * 48 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, Henderson will provide warranty coverage/service centers, and technicians that are able to work anywhere within across the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department States and Service Center and a factory technician will be authorized and travel to complete the required warranty repairs. Canada * 49 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such Please refer to section EXCLUSION B.2 EXHIBIT G.1 Xxxxxxxxx Warranty Policy as purchased chassis, engines, signaling devices, transmissions, pumps, tanks follows: Any component or generators part manufactured by others will carry that have a separate manufacturer's warranty are covered warranty, and in no case xxxx Xxxxxxxxx Products, Inc. be liable, either expressed or implied, for warranties in excess of those made by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairsoriginal manufacturer. * 50 48 What are your proposed exchange and return programs and policies? Parts The customer is required to contact our Technical Services & Warranty department at 1-800-359-4970 to obtain an RGA (Returned Goods Authorization) form. All products or parts authorized for return must have the RGA number on all shipping documents and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can parts labels. Returned parts are evaluated by the Technical Services & Warranty department as to their disposition. Credit will be returned for credit issued to the customer within ninety (90) 10 business days of receipt of returned product or parts if defect or reason for return is deemed within the delivery datewarranty policy. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization Please refer to Exhibit G.1 Xxxxxxxxx Warranty Policy Please refer to Exhibit G.2 Xxxxxxxxx Warranty Procedure including RGA (RMAReturned Goods Authorization) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatus. * 51 49 Describe any service contract options for the items included in your proposal. While it Xxxxxxxxx Products Inc offers annual contracts for service, maintenance, inspection, and subscriptions. Services offered with RFP are included in our pricing documents. * 50 What are your payment terms (e.g., net 10, net 30)? Cash in Advance or net 30 days after shipment of product or completed installation * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Xxxxxxxxx does not have a leasing program. However, Xxxxxxxxx will consider Sourcewell members with financing requirements outside our normally offered terms and conditions. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Sourcewell Members will be provided a quote from the Sourcewell contract. The Sourcewell Member will issue purchase order directly to Xxxxxxxxx or an authorized Xxxxxxxxx dealer trained to sell the Sourcewell contract. Xxxxxxxxx will process PO from either Sourcewell Member or Dealer into a Customer Order. A line item on the Customer Order will indicate the order is related to the Sourcewell contract. Product and upfitting services will be invoiced when products or completed trucks are shipped. All purchase orders, customer orders and invoices are recorded in a Sourcewell Sales Report to track sales activity and administration fees. All documents are retained for audit purposes. Please refer to EXHIBIT F_Payment Terms Q#52_Order Process Flowchart. * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? Xxxxxxxxx does accept P-card and credit card payments for small purchases classified as $2,000 or less per total order. Large purchases classified as greater than $2,000 per total order require check or money order. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Xxxxxxxxx Products Inc pricing model will be a 10% discount off of List Price for the respective RFP. Applicable products made available are included in the Xxxxxxxxx Products Inc RFP052919 Products and Price List listed by line item for features and options. Complete packages are available and will follow the same discount structure. As Xxxxxxxxx Products Inc understands our customer needs are always met with a standardized product not included in as a line item in this responseour product list, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and delivery of a vehicle as an Open Market opportunity. The Company does this there may be similar features/options Xxxxxxxxx Products Inc can provide with respect to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general termsmember budget, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pumptimeline, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option, the prepayment is due within thirty (30) days after contact signing or receipt of purchase orderand/or quality standards. Any remaining amount, feature or option requested by a Sourcewell Member that is not depicted on these pricing pages is considered nonstandard options. These requests will be valued utilizing the full amount if no prepayment is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice ‘cost plus a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliverypercentage' pricing methodology. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes. See uploaded reference document, Xxxxxxx Corporation provides warranties to the original purchaser "TUFM 1050 Limited Product Warranty 1" and "Terex Utilities, Terms & Conditions of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedSale, U.S". * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there All of our models are restrictionsdesigned with intended use. If damage looks to be outside of normal use/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tirestear, filterscommunication is started with the customer to come to a resolution. See uploaded reference document, brakes)"TUFM 1050 Limited Product Warranty 1" and "Terex Utilities, damage caused byTerms & Conditions of Sale, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanationU.S". * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for Standard warranty coverage includes 90 days of travel time to and from the customer to complete the warranty repairsmileage, initiating at time of equipment delivery or vehicle in-service. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen Terex has authorized dealers, both certified field services technicians and service centers, branches and technicians that are able to work anywhere within leverages the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department field service and Service Center and a factory technician will be authorized and travel to complete the required warranty repairsbranch support of our dealer partners. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in See uploaded reference document, "TUFM 1050 Limited Product Warranty 1" and "Terex Utilities, Terms & Conditions of Sale, U.S". For equipment and install related items, Terex will cover the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. HoweverFor chassis related issues, Sutphen will assist the authorized dealer/distributor or customer OEM is responsible to facilitate the provide warranty repairsservice. * 50 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This Terex does not apply to accept returns or exchanges of equipment. If a situation arises where a potential issue occurs, the purchase of situation will be reviewed and resolved via offering product training, field service, branch service, technical assistance, and will work with the customer on a fire apparatusmutually beneficial solution. * 51 Describe any service contract options for the items included in your proposal. While it is not Terex proposes a discounted hourly labor rate of services provided by Terex Branch and Field Service Technicians, included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and delivery of a vehicle as an Open Market opportunityoption in the RFP. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working conditionPlease see the uploaded document, "2022 Sourcewell Hourly Labor Rates_". The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option? For Products or Services purchased by Buyer shall be made in accordance with any of the following terms, the prepayment is provided they have been previously arranged with and expressly approved by Seller in writing: (1) cash in advance; (2) confirmed, irrevocable letter of credit established in such amount and form and at such time and at such bank as shall be approved by Seller in respect of each order; (3) credit account purchases for which payment will be due within and payable on net thirty (30) days after contact signing day terms, plus service and other charges applicable to past due amounts in accordance with Seller's written notices; or receipt of (4) other payment arrangements expressly approved by Seller in writing prior to or at the time the order is placed. If any Buyer credit account purchase orderis not paid in accordance with Seller's credit payment terms, in addition to any other remedies allowed in equity or by law, Seller may refuse to make further shipments without advance payment by Xxxxx. Any remaining amountNothing contained herein shall be construed as requiring Seller to sell any Products or Services to Buyer on credit terms at any time, or prohibiting Seller from making any and all credit decisions which it, in its sole discretion, deems appropriate for Seller. Seller may charge interest on all amounts not paid when due and Xxxxx agrees to pay such interest calculated on a daily basis, from the full amount if no prepayment is provideddate that payment was due until the Seller receives payment in full, at the rate of 1.5% per month or the maximum rate permitted by applicable law. Seller shall be entitled to an equitable adjustment in the price of Products or Services in order to account for increases in the cost to Seller of labor or materials, or in the event of unanticipated or unforeseen circumstances. * 53 Describe any leasing or financing options available for use by educational or governmental entities. We offer Finance and Leasing solutions thru our Terex Financial Services. We can provide loans, fair market value leases, TRAC or Split TRAC Leases, Capital Leases. See uploaded "Financial Solutions" pdf. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Quote includes a coversheet to be executed with signature, date, and total dollar amount. This quote also includes the terms and conditions. For a new account, customers will be required to provide a W9 and fill out a Customer Information Form. See uploaded documents, "Cover Sheet Example" and "Terex Utilities, Terms & Conditions of Sale, U.S". * 55 Do you accept the P-card procurement and payment process? If so, is due upon delivery there any additional cost to Sourcewell participating entities for using this process? Terex does accept the P-card procurement and acceptance payment process. The Sourcewell participating entity would be subject to a 2% for most P-Cards, but 3.25% for AmEx. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the completed apparatusitems that you want Sourcewell to consider as part of your RFP response. Sutphen will invoice If applicable, provide a customer approximately thirty SKU for each item in your proposal. Upload your pricing materials (30if applicable) days before acceptance in the document upload section of your response. See provided pricing sheet for units and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliveryservice. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesAs SeaWestern is a distributor/reseller, Xxxxxxx Corporation provides warranties fall under the manufacturers for the specific products as each will have different warranty terms. SeaWestern warranties all service labor performed to the original purchaser insure a high level of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedcustomer support. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesMisuse restrictions would apply. However, there are restrictions/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear SeaWestern advocates for its customers and tear items (tires, filters, brakes), damage caused by, for example, collision or misuseworks with its manufacturer partners on best outcomes. Please see the enclosed warranty documents for a full coverage explanation. manufacturer's warranties attached under: Warranty Info (Zip Folder) * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? YesSeaWestern warranties the service work performed by our service technicians but does not provide product warranty which falls under the manufacturer. Xxxxxxx Corporation reimburses for Where stated by manufacturer's standard warranty travel time to and from mileage will be covered. However, this is a rare exception, and typically they are not covered, in such instances the customer to complete the warranty repairsservice issue will be handled case by case. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoBased on our current manufacturer territory agreements, Sutphen has SeaWestern does not serve beyond Colorado in the central to eastern regions of United States nor any part of Canada. SeaWestern currently provides a certified technician to perform warranty repairs to the territories / states we are authorized dealersto sell in based on the manufacturer. SeaWestern conducts in-person business with 11 western states, service centersincluding Alaska, Arizona, California, Colorado, Idaho, Montana, Nevada, Oregon, Utah, Washington and technicians that are able to work anywhere within the United StatesWyoming. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work SeaWestern does not directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairsconduct business in Canada. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen SeaWestern is an authorized service provider for 3M Xxxxx and Holmatro our certified technicians can carry out manufacturer warranty documentsrelated service requests. For other products within this scope, major components of trade accessories such SeaWestern will work with our partners to identify what warranties and service will be passed on to them as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairsvendors / manufacturers. * 50 51 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit SeaWestern will except returns of new unused products with original packaging within ninety (90) 30 days of the delivery datereceipt. Product must be returned in unused, saleable condition and in its original packagingCustomized items are nonreturnable. Customers must request Exchanges are handled on a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatuscase-by-case basis. * 51 52 Describe any service contract options for the items included in your proposal. While it is not included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus SeaWestern provides several service contract after options for the purchase and delivery products we offer. For the purpose of a vehicle as an Open Market opportunitythis scope, we can provide service plans for Holmatro Rescue Tools that vary from one (1) to five (5) years. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial Please see example service contract consists of the followingattached under: Dist & Serv Certs_Agreements_Catalogs_Manuals (Zip Folder) * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 53 Describe your payment terms and accepted payment methods. SeaWestern has Net 30 terms and payment can be remitted by check, ACH, credit card, and wire transfer. * 54 Describe any leasing or financing options available for use by educational or governmental entities. For leasing and financing options SeaWestern refers customers entities to: Xxxxx X. Xxxx Vice President & Director of Leasing Community Leasing Partners 000 X. Xxxx Xxxxx Xxxx Xxxxxxxxx, XX 00000 Division of Community First National Bank – Member FDIC xxxxx://xxx.xxxxxx.xxx P: 888.777.7850 M: 785.313.3154 F: 888.777.7875 E: xxxxxxxxx@xxxxxx.xxx * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. SeaWestern utilizes Quotes, Sales Orders with Standard Terms & Conditions and Service Agreements in connection with an awarded contract. Please see examples attached under: Standard Transaction Documents (Zip Folder) * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? SeaWestern accepts credit cards and charges a customer elects a prepayment discount option3% processing fee on orders over $2,500. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. SeaWestern will provide List/MSRP price sheets from the manufacturers and will provide a discount off of List/MSRP as the Sourcewell price. Please see list pricing and discount attached under: Pricing_ (Zip Folder). * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Pricing will vary depending on the vendor. See attachment titled "Sourcewell Discount Structure" for a breakdown of the discounts offered. * 59 Describe any quantity or volume discounts or rebate programs that you offer. SeaWestern provides our best pricing based on overall business and cost structures. Any additional volume discounts would be based on promotional pricing on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. For customer entities requesting “open market” or “non- standard,” “sourced” products or related services not found on contract, a SeaWestern quote will be supplied upon request. * 61 Identify any element of the total cost of acquisition that is due NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. When applicable SeaWestern provides product in-service training at no cost. For the acquisition of 3M Xxxxx products there are no additional charges. For the acquisition of other related products within thirty (30) days after contact signing or this scope there may be additional setup fees which varies depending on the type of product and equipment to be connected and location of setup. The customer entity is responsible for delivery receipt of purchase orderequipment its final placement, and any associated electrical supply & hook up necessary. Any remaining amount* 62 If freight, delivery, or shipping is an additional cost to the full amount if Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Direct to customer dropship freight is included at no prepayment additional charge for 3M Xxxxx products. For all other products and equipment freight is providedquoted on a case-by- case basis dependent on location and customer requested accommodation. Approximate best method shipping costs are determined by utilizing associated carrier freight calculators and are listed separately on associated quotes. * 63 Specifically describe freight, is due upon shipping, and delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Payment For 3M/Xxxxx products freight is included at no additional charge to Alaska. We do not currently sell to Hawaii or Canada. For all other products and equipment freight is quoted on a case-by- case basis to Alaska (remote locations). We do not currently sell to Hawaii or Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in full your proposal. SeaWestern has four (4) brick and mortar locations across the western states, that include Kirkland, WA; Portland, OR; Las Vegas, NV; and Denver, CO; that carry varying degrees of outstanding invoice balances is due upon acceptanceinventory to help minimize turnaround time and associated costs. SeaWestern works with a number of national, pickup or deliveryregional and local carriers to facilitate the best low-cost option based on capacity and location service. As SeaWestern Sales reps frequent departments to provide a high level of service we are often able to hand deliver products to further mitigate costs to the customer. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesThe offerings proposed for this contract in Category 2 and Category 3 are managed services, Xxxxxxx Corporation provides warranties to therefore all required maintenance and configuration of the original purchaser solutions will be included at no additional cost throughout the duration of a Sutphen apparatusthe service. These warranties As long as the service is under contract, all maintenance and support not considered enhancements will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedbe guaranteed. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesOur service/warranty does not apply to any non-conformance caused by the Member's misuse, there alteration, or modification of the provided platform or software, or any other cause beyond the control of CAI. Since the Category 2 and 3 services are restrictions/limitations Sutphen warranty coverage. This includesmanaged services, but is not necessarily limited day-to, wear -day operations of the service will be executed in conjunction with both CAI and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanationmember. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time If the Member notifies CAI of any non-conformance of the provided service, CAI will cover the expense to promptly correct such non-conformance as is part of the overall service offering and from the customer to complete the warranty repairswill be described in future contracts with each respective member agency. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centersCAI will fully support all geographic areas of Sourcewell participating entities. We have a nationwide presence as a company, and technicians that we are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department fully confident we can meet and Service Center and a factory technician will be authorized and travel to complete the required warranty repairsexceed requirements across Participating Entity geographic locations. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? CAI's offerings for Categories 2 and 3 are managed services in partnership with OEM software providers. As stated mentioned in the Sutphen warranty documentsanswer for Question 46 – as long as the service is under contract, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen all maintenance and support not considered enhancements will assist the authorized dealer/distributor or customer to facilitate the warranty repairsbe guaranteed. * 50 51 What are your proposed exchange and return programs and policies? Parts Exchange and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatusCAI services for Category 2 and 3 being proposed for this contract. * 51 52 Describe any service contract options for the items included in your proposal. While it Additional contract options are not required for the services we are providing in Category 2 and 3; however, based on respective need of the member agencies, CAI will work to ensure required options are added per respective laws/guidelines at the member level. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our solution operates with service level objectives (SLOs), please see the answer for Question 54 below. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Below is not included in a list of the most common Service Level objectives (SLOs) we see with our clients today. Our goal with our clients is to manage our effectiveness as a line item vendor in this responsepreventing and being responsive to security events as needed, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after as well as measuring the purchase and delivery of a vehicle as an Open Market opportunity. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition availability of the apparatusplatforms which protect our clients' digital assets. In general termsIncident/Problem SLOs • Urgent or Priority 1 Incident Response Time: < 1 hours • High or Priority 2 Incident Response Time: < 2 hours • Medium or Priority 3 Incident Response Time: < 7 hours • Low or Priority 4 Incident Response Time: < 24 hours • Security Incident Containment Time: < 4 hours • Security Incident Resolution Time: < 72 hours * Security Platform/Service SLOs • Security System/Platform Availability: > 99.9% • Patching: > 99.0% • Service Requests (within the allotted time): > 98.0% We will work with each individual member to adjust SLOs, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pumpas needed, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 based on their respective needs/requirements. 55 Describe your payment terms and accepted payment methods. CAI's standard payment terms are net 30. However, we understand that Sourcewell Participating Entities may have differing requirements for payment terms and therefore we are flexible, dependent on Entity purchasing guidelines or requirements. Payment terms will be finalized in each Participating Addendum. CAI prefers electronic payment, to ensure accuracy and expedite the process. However, we can accommodate payment by check should it be required or necessary in unusual circumstances. We can also accept P-card, and ACH payments. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Not applicable to the services we are proposing. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The CAI team does not have standard forms for Category 2 services due to the highly customized nature of the offering. We will work with each member to tailor the service around their respective needs for Category 2 services. Within Category 3 services, there is a standard order form pertaining specifically to license purchases. The order includes required terms and conditions from ServiceNow that are to be signed by the member during the license purchase process. The order form has been included as Attachment E Category 3 License Order Form. * 58 Do you accept the P-card procurement and payment process? If a customer elects a prepayment discount optionso, is there any additional cost to Sourcewell participating entities for using this process? Yes. CAI can accept the P-card procurement and payment process. Fees will apply in the use of the P-card. We will work with each Sourcewell Participating Entity to understand their procurement guidelines and how the guidelines apply to transactions under the Sourcewell Contract. Applicable P-card fees will be resolved in the Participating Agreement. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment is due within thirty template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (30e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Category 2 CAI takes a consultative approach to the managed detection and response (MDR) offering due to the complexity of each Member's specific environment. Due to the variability of the environments of each Member we have structured the pricing with a series of discounts for the total amount of the annual contract value (ACV). Final pricing for each Member agency at the participating addendum level will be constructed based on specifics for each Member environment. As described throughout this response, the MDR solution is modular in nature and can be customized to fit the needs, maturity, and budget of Member agencies. Additional discounts will also be applied to Members that sign up for multi-year contracts. The cyber services presented that are ancillary and complementary to the MDR solution, i.e., penetration testing, assessments, roadmaps, etc., will be derived from the provided rate card included in Attachment A Category 2 Pricing. These services can be completed apparatusvia a time and materials (T&M) or fixed price basis at the discretion of the Member entity. Sutphen We will invoice confer with each respective Member on needs and approach. The tiered discounts by ACV will also apply to the ancillary and complementary cyber services. Category 3 CAI's managed solution for Category 3 includes services leveraging the ServiceNow platform. We have provided a customer approximately thirty (30) days before acceptance detailed rate card for roles needed to provide the service. These services can be completed via a T&M or fixed price basis at the discretion of the Member entity. Tiered discounts will apply based on the ACV of services, not including license pricing. Additional discounts will be applied to Members that sign up for multi-year contracts. We have also provided respective ServiceNow license pricing from the current GSA schedule pricing for ‘not to exceed' prices. For Category 3 license pricing, there will be additional spot discounts at the Member level with respect to the size and pick up or deliveryneeds of that individual Member. Payment * Our services rates and discussion on licenses are included in Attachment A Category 3 Pricing. These rates can be leveraged for IT Asset Management and complementary services, leveraging the ServiceNow platform. Services include implementation, day-to- day operations, and support/enhancements. Additionally, CAI offers Members the ability to purchase ServiceNow and the applicable licenses to run the entire platform, enabling full integration of outstanding invoice balances is due upon acceptanceend-to-end IT operations. ServiceNow Ancillary and Complementary Services include, pickup or deliverybut are not limited to: • ITAM – IT Asset Management • ITOM – IT Operations Management • ITSM – IT Service Management • SPM – Strategic Portfolio Management • HR – Human Resource Case Management • SecOps – Security Case Management • CSM – Customer Service Management Final pricing for each Member agency at the participating addendum level will be constructed based on specifics for each Member environment for implementation, operations, and licensing. *As described throughout this response, the ServiceNow platform has many ancillary and complementary services to ITAM. The solution can be customized to fit the needs, maturity, and budget of Member agencies.

Line Item Question Response. 45 43 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to products, parts, and labor are covered throughout the original purchaser duration of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedperiod. * 46 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen warranty coverageDepending on the product the limitation would be 24/7 usage vs. Single Shift usage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanationIn addition varies by product line. * 47 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the Yes our warranty repairscovers all costs. * 48 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centers, Humanscale technicians can cover most major cities in the US and technicians that are able to Canada. For regions without a Humanscale technician we will work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel trusted installation companies or dealers to complete the required warranty repairswork. * 49 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate N/A We are not submitting items made by another manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairs. * 50 48 What are your proposed exchange and return programs and policies? Parts In order to avoid the need for an exchange program, Humanscale has a substantial “sample” program which enables Sourcewell members to trial our products in advance of placing their order to better ensure 100% satisfaction. In addition, Humanscale products are designed to be very modular where parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction pieces can easily be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibilityswapped. All other shipping costs returned and non-damaged refused orders are customer responsibility. Sutphen has subject to a twenty twenty-five percent (25%) restocking fee fee. Seating and willspecial order returns will not be accepted. Customer must request a Return Authorization through the Humanscale Customer Care Department within 30 days of product receipt to return any product. If Humanscale agrees to restock the product, customer must return it freight prepaid to Humanscale, F.O.B., to the original shipping point or as otherwise instructed by Humanscale Customer Care. If product is returned without a Return Authorization, Humanscale will notify customer of the unauthorized return and customer must provide instructions for its disposition within one week thereafter. Failure of customer to respond within one week will result in addition, add cost Humanscale's right to dispose of repackaging any returns/exchanges the product with no credit. Return Authorizations expire sixty (60) days after the date of issue. If the returned product is not in original packagingresalable condition, customer will not receive credit for the return. Xxxxxxx'x return policy only applies to parts. This does not apply to the Customer must promptly provide a purchase order or other acceptance of a fire apparatusfees/credit reduction as required. * 51 49 Describe any service contract options for the items included in your proposal. While it is not included We do offer a Preventative Maintenance option for our Healthcare Carts. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and delivery of a vehicle as an Open Market opportunity. The Company does this order to make certain that Sutphen apparatus remain dependable acquisitions? We do not provide leasing or financing options, however if needed we can discuss extending our payment terms for a specific project. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and in excellent working conditionwhether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Order Entry: Order Entry Team • Order receipt • Review order for errors • Order entry • Update PO log Order tracking: Customer Service • Ensure orders receive correct ship date • Ensure orders ship on time • Process order changes • Process replacement orders Ship Date Assignment and Inventory Management: Management Team • Assign ship dates • Manage inventory (if forecasts are provided) • Place orders with suppliers * All Sourcewell purchase orders will be processed by Humanscale, whether the dealer submits the order or the order comes to us direct. The service agreement includes an annual inspection through which Sutphen technicians evaluate contracts team has a designated person who runs our reports. The report is tagged on her calendar to ensure the condition of report is timely. The area I see we must work together is the apparatusfields for Customer Name, Email and Telephone number. In general termsThese are not normal fields our ERP system supplies, so we must rely on the aerial service contract consists of dealer that they receive this information, it is on their PO or ensure if the following: * o Inspection of order is direct the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option, the prepayment is due within thirty (30) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment information is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or delivery. *.

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesWarranties include all components, Xxxxxxx Corporation provides warranties parts and labor as outlined by the manufacturer. Critically, high-voltage batteries for new EVs fall under the mandated emissions warranty under Federal EPA and CARB executive orders which require that EV Batteries and associated components offered by OEMs have an extended warranty based, to the original purchaser protect consumers in this instance of a Sutphen apparatusbattery failure. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedvary depending on class, but typically range from 8 or more years, or a minimum of 100,000 miles. These extended battery/powertrain warranties are a major benefit of going electric. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesCustomer guidelines are documented in the OEM warranty terms to ensure any component on the vehicle, there including electrification components are restrictions/limitations Sutphen warranty coveragenot misused, or abused, which could result in a premature failure. Partner OEM Warranties can be found attached to this RFP (ref: “Warranties”). This includesdoes not affect in any way a Member's ability to perform sanctioned Preventative Maintenance, but is not necessarily limited toService, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanationRepair in line with Warranty guidelines. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for Warranties cover the expense of technicians travel time and mileage to and from perform warrantied repairs, as outlined by the customer to complete the warranty repairsmanufacturer. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoEVC and our Partner OEMs under this RFP are dedicated to servicing all products and services sold to Sourcwell Members in the U.S. and Canada. As EVC and Partner OEMs expand into Canada, Sutphen has authorized dealers, service centerswe will rely firstly on our Partner OEM's Service Teams, and technicians that are able secondly on the EVC CEO's extensive heavy duty service network (developed via affiliate company DEE over 20 years of Diesel Particulate Systems training) to work anywhere within the United Statesservice Sourcewell Members. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician Participating entities in these Regions will be authorized and travel provided service for warranty repair to complete the required warranty repairssame standard as any other Member/Customer. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks Warranty Service Items will be passed on to Partner OEMs Direct Service or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairsDealer Service Teams. * 50 51 What are your proposed exchange and return programs and policies? Parts Only in extraordinary circumstances at EVC's sole discretion will exchanges and loose returns of equipment shipped be considered or approved. EVC and our OEM Suppliers develop detailed product specification / documentation that the customer signs off on, before purchase orders are issued from Sutphen EVC to suppliers. This ensures that the customer gets precisely the equipment required for their use case and purpose. If a customer were to request an exchange of a vehicle once delivered, it is unlikely that another customer would – at least for some time – have the same exact specification, in order to purchase the same vehicle. In instances where the vehicle is a more standard unit, with fewer customer specific upfits, etc., then EVC may have the ability to resell said unit. However, given any vehicle under this scenario would also no longer be considered “new,” but “used,” this would adversely impact the market value. Additionally, many Incentives and Rebates offered for Fleet Electrification require the vehicle be held and used for a certain period of time. Should a customer request an exchange or drop shipped under Xxxxxxx'x direction can return, then it would be returned for credit within ninety (90) days required of the delivery date. Product must be customer or EVC (whoever directly received the Incentive) to ensure that the funds were appropriately returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatusissuing entity, be it federal, state or local incentives. For these reasons, returns and exchanges can only be considered in extraordinary circumstances. * 51 52 Describe any service contract options for the items included in your proposal. While it Many of our Partner OEMs offer a monthly maintenance program per vehicle. As an example, see Phoenix and Motiv Power Systems extended warranty or maintenance brochures. As part of our offering to Sourcewell we provide service to perform health checks on high volt batteries. This is not included in as a line item in this response, Sutphen will important to inspect for bad cells that can lead to early battery degradation. This is also required by most battery manufacturers to comply with their emissions product warranty. Additionally offer Sourcewell members an annual aerial apparatus quarterly BIT inspections for XXX or Hydrogen FCEV's. This is something that many service contract after the purchase and delivery centers overlook because of a vehicle as an Open Market opportunitytheir lack of knowledge on these new technologies. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from Shipment. We accept checks, wire transfers, ACH, and P-Cards. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Yes. EVC will offer financial services, including through National Cooperative Leasing (NCL), a Sourcewell awarded vendor. The NCL Alternative Funding Solution video will be displayed at the bottom of EVC Sourcewell webpage. For Sourcewell members who seek financing, EVC assists with processing the request. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Please see attached suite of Transaction Documents uploaded with our RFP (ref: "City of Long Beach LOI and Transaction Documents") * 56 Do you accept the P-card procurement and payment process? If a customer elects a prepayment discount optionso, is there any additional cost to Sourcewell participating entities for using this process? Yes, we accept P-Card procurement and payment process. Any fees associated with P-Card procurement and payment process will be passed through to Membership. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment is due within thirty template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (30e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance on all of the completed apparatusitems that you want Sourcewell to consider as part of your RFP response. Sutphen If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. On behalf of its Partner OEMs, EVC is offering line-item discounts. Please refer to EVC Pricing File which is uploaded as part of this RFP submission. Each item/unit has a unique SKU and Part Description to ensure customers can match quoted products and services with awarded Sourcewell Contract Pricing, as published on Sourcewell's website or at xxxxxxxx.xxx/xxxxxxxxxx. Each SKU includes an MSRP and Sourcewell Contract Price. Pricing is inclusive of the administrative remittance offered by EVC. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Below shows the low - high percent of list price, by brand. Phoenix 29.31% - 31.12% Motiv Power 5.33% - 7.09% SEA Electric 4.10% - 18.35% Harbinger 8.74% - 24.68% Kenworth EV 29.98% - 41.33% Hyzon 5.80% - 10.42% Evolectric 3.73% - 9.00% Odyne 24.29% - 24.97% BisonEV 27.57% - 28.37% Voltu 3.78% - 8.38% Cenntro 6.17% - 28.77% EVC 21.92% - 21.92% Volta Air 9.45% - 9.45% Noodoe 10.30% - 10.30% Siemens 72.67% - 72.67% Chargetronix 14.20% - 14.20% * 59 Describe any quantity or volume discounts or rebate programs that you offer. For purchase of 10 or more units of equal value, EVC will invoice offer a customer approximately thirty 1.5% discount to all Sourcewell Members. For purchase of 20 or more units of equal value, EVC will offer a 2.0% discount to all Sourcewell Members. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Open Market products or Sourced Goods may be sold at a maximum of “at cost plus 10%”, if and when applicable. When products represent a small percentage (30<1.5%) days before acceptance of total cost to the customer, Open Market Items will be passed through to customers “at cost” for the convenience of the Member. EVC views this as our commitment to supporting Sourcewell Members needs first and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliveryforemost. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? YesThe warranty offered from XCMG and its dealers cover all products, Xxxxxxx Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide parts parts, and repairs to the Sutphen vehicle during the warranty period in accordance labor, with the warranty documents attached. exception of: Glass Lights Radios Wear & Tear (Regular maintenance items) / undercarriage Customer damage * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesXCMG warranties do not cover: Attachments/Accessories not sold by XCMG Aftermarket attachments/accessories installed by XCMG and/or one of it's dealers are excluded Accidents, there are restrictions/limitations Sutphen warranty coverage. This includesabuse, but is not necessarily limited toneglect, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanationand/or improper repair. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairsThis shall be decided case-by-case. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoIf dealer coverage is not available, Sutphen has authorized dealers, service centers, XCMG Canada Ltd. can provide a certified technician to perform warranty repairs in all geographic regions in the US and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairsCanada. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in XCMG will cover warranty service for items made by other manufacturers that are installed onto the Sutphen machine before delivered to the customer(ex. quick coupler installed at dealer prior to delivery). Severe engine warranty documentsissues may be passed on to the original equipment manufacturer (ex. Cummins), major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have this is determined on a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairscase-by-case basis. * 50 51 What are your proposed exchange and return programs and policies? Parts Dealers will provide equipment as quoted, and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days the machine is not meeting the expectations of the delivery date. Product must be returned Sourcewell participating entities in unusedthe first three months, saleable condition and in its original packaging. Customers must request or three hundred hours, whichever occurs first, XCMG will provide a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatussuitable replacement machine. * 51 52 Describe any service contract options for the items included in your proposal. While it is not included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus All XCMG dealers have the ability to provide full maintenance/service contract after the purchase and delivery of on a vehicle as case-by-case, or a machine-by-machine basis, at an Open Market opportunityadditional cost. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 53 Describe your payment terms and accepted payment methods. Acceptable payment terms will be 30 to 60days after machine delivery. XCMG dealers will accept wire, check and/or EFT for payment. * 54 Describe any leasing or financing options available for use by educational or governmental entities. XCMG dealers have access to financial institutions to supply suitable leasing and financing options as required. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. XCMG dealers will provide a sales order with details of the deal including pricing, warranty, delivery etc. To be signed by the customers, and when the machine is delivered, dealer will provide a sales invoice for payment and appropriate warranty document with start date once machine is delivered. * 56 Do you accept the P-card procurement and payment process? If a customer elects a prepayment discount optionso, is there any additional cost to Sourcewell participating entities for using this process? Payment terms will be dealer specific but acceptable terms would be 30 to 60 days. Dealers payment processes will vary, however most accept wire, check, and/or EFT. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Generally, dealers will supply equipment at a 5% discount from listed price. Listed price will include dealers' normal profit on a standard configuration machine. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Generally, dealers will supply equipment at a 5% discount from listed price. Listed price will include dealers' normal profit on a standard configuration machine. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Additional rebates maybe available for large volume purchases, but this will be a case-by-case negotiation with dealers. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Quoted purchase price includes standard configurations and any additional options will be quoted with cost plus percentage. Dealers will supply quote for each sourced product beyond standard configuration when they receive a request from Sourcewell participating entities. * 61 Identify any element of the total cost of acquisition that is due within thirty (30) days after contact signing NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or receipt shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. All pricing will be CIF North American ports including Port of New Westminster, Port of Vancouver, Port of Baltimore, and Port of Tacoma. Freight to dealers will be added to purchase orderprice. Extended warranties beyond XCMG standard will be at additional cost. Any remaining amountcustomization, modification, or installation beyond standard configuration will be an additional cost. * 62 If freight, delivery, or shipping is an additional cost to the full amount if no prepayment is providedSourcewell participating entity, is due upon describe in detail the complete freight, shipping, and delivery program. The submitted Sourcewell price does not include delivery to the dealer or to customer site. It can be arranged through our dealers on a case to case basis. * 63 Specifically describe freight, shipping, and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Payment XCMG will be delivering products to port listed above, and freight to dealer and/or customer will be determined by machine type. * 64 Describe any unique distribution and/or delivery methods or options offered in full of outstanding invoice balances is due upon acceptance, pickup or deliveryyour proposal. We will assist as required in booking transportation for the Sourcewell participating entities. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to Cummins offers a 2 year comprehensive warranty. Additional coverage is available past the original purchaser of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attached. 2 years * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesNone as long as the product is applied properly and routine maintenance is performed. It would exclude normal wear items such as belts, there are restrictions/limitations Sutphen warranty coverage. This includeshoses, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanation. filters * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairs. Yes * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centers, and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairs. No * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators Cummins covers any products supplied by us. If there happened to be 3rd party supplier involved that have a separate manufacturer's warranty are covered would be handled internally by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairs. Cummins so that end users would not be burdened by that issue * 50 51 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This Cummins does not apply exchange or accept returned products. In the rare case there is an issue, Cummins will fix in place or replace if the product is still under warranty. We can also provide assistance to the purchase of a fire apparatusfacilitate used equipment sales or trade ins. * 51 52 Describe any service contract options for the items included in your proposal. While it is not included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service Cummins offers multiple Preventative Maintenance contract after options. It really depends upon the purchase and delivery of a vehicle as an Open Market opportunityapplication and/or customer requested service. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 53 Describe your payment terms and accepted payment methods. Net 30 days. Standard commercial purchase order and invoice * 54 Describe any leasing or financing options available for use by educational or governmental entities. None at this time * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We would provide a commercial quotation in accordance with Sourcewell contract terms. If requested we could also provide a Preventative Maintenance agreement based upon customer elects a prepayment discount optionapplication/needs * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we accept P-card and there is no fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the prepayment is due within thirty template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (30e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance on all of the completed apparatusitems that you want Sourcewell to consider as part of your RFP response. Sutphen will invoice If applicable, provide a customer approximately thirty SKU for each item in your proposal. Upload your pricing materials (30if applicable) days before acceptance in the document upload section of your response. Cummins has eliminated MSRP and pick List pricing for Commercial products. What we propose is a cost plus fixed mark-up or deliveryon all Cummins content. Payment in full In essence, instead of outstanding invoice balances is due upon acceptance, pickup or deliverygoing from MSRP with a discount to achieve a target margin. We go from cost to achieve the target margin. *

Line Item Question Response. 45 42 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide Geotab's warranty covers all products and parts and repairs to the Sutphen vehicle during manufactured by Geotab. Warranties on labor vary by reseller. Please find attached Geotab End User Agreement - RFP 020221 for further details on what the warranty period in accordance with the warranty documents attachedcovers. Agreement also available online (xxxxx://xx.xxxxxx.xxx/xxxx.html). * 46 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/Geotab's warranty does not impose any further restrictions or limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuseoutside the Geotab End User Agreement. Please see find attached Geotab End User Agreement - RFP 020221 for further details on what the enclosed warranty documents for a full coverage explanationcovers. Agreement also available online (xxxxx://xx.xxxxxx.xxx/xxxx.html). * 47 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? YesGeotab does not conduct warranty repairs, rather replaces the faulty unit with another working unit [for Geotab Product] or provides credit [for third-party products] depending on the conditions and exclusions found in the Geotab End User Agreement. Xxxxxxx Corporation reimburses Please find attached Geotab End User Agreement - RFP 020221. Agreement also available online (xxxxx://xx.xxxxxx.xxx/xxxx.html). Xxxxxx's Resellers perform installations and may charge expenses for travel time to mileage and from the customer to complete the warranty repairslabor for their technicians. * 48 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoOur Resellers have national coverage to ensure Sourcewell members across all regions are supported. In addition, Sutphen Geotab has authorized dealersan advance replacement program, service centersin North America, for all approved in-warranty RMA cases: - Sourcewell participating entities can use the RMA# as Purchase Order to waive shipping and device costs and; - Geotab provides a prepaid return shipping label with each replacement order from the U.S., and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairsCanada. * 49 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated Based on product warranty cover, the conditions and exclusions found in the Sutphen Geotab End User Agreement. Please find attached Geotab End User Agreement - RFP 020221. Agreement also available online (xxxxx://xx.xxxxxx.xxx/xxxx.html). Geotab will provide warranty documentssupport for third- party products but will not authorize any replacement device. Rather, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen Geotab will assist the authorized dealer/distributor or customer to facilitate the warranty repairs. * 50 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for process credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply back to the purchase of a fire apparatusReseller /customer. * 51 Describe any service contract options for Credit approval is based on Geotab validating the items included failure [rejecting tampering]. For more information, please refer to page 66 and page 67 in your proposal. While it is not included in as a line item in this responsethe MyAdmin User, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase Policy and delivery of a vehicle as an Open Market opportunity. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option, the prepayment is due within thirty Procedures Guide (30) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliveryxxxxx://xxxx.xxxxxx.xxx/document/d/1xTkKx- zdd91E8w5pC2pbzCjc-dw1ZvIRWEMdjiyojYI/edit#). *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? YesFlowbird's standard warranty covers hardware only (see attachment). The pay stations, Xxxxxxx Corporation provides meters, and ticket vending machines come with a 1 years hardware warranty. Labor warranties to the original purchaser of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedcan be proposed upon request. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesThe warranty does not include “wear and usage items” such as paper, there are restrictionsbatteries, etc. Any repair of damage resulting from acts of vandalism, accident (vehicle impact), failure in the electricity supply, operator error, (e.g. but not limited to: no ticket stock, no coin box fitted, wrong time/limitations Sutphen warranty coverage. This includesdate) or the use of non-approved ticket stock on the Pay Station, but or rust attack, is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see covered under the enclosed warranty documents for a full coverage explanationwarranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? YesFlowbird's standard hardware warranty does not cover labor and travel time. Xxxxxxx Corporation reimburses for However, we can propose labor warranties that include travel time to and from the customer to complete the warranty repairsmileage upon request. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen Flowbird has authorized dealers, service centers, and technicians that are able the capability to work anywhere within send a technician to all parts of the United StatesStates and Canada. As noted aboveHowever, Sourcewell members would first contact their local authorized dealer/distributorbecause the pay stations have a plug and play design, Flowbird does not typically perform warranty repairs onsite. If there is no local authorized dealer, The clients send Flowbird the Sourcewell member would work directly with Sutphen Warranty Department defective part and Service Center and we send them a factory technician will be authorized and travel replacement. We train the clients' staff to complete replace the required warranty repairsparts to help them save on labor costs. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated Flowbird will provide a hardware warranty for all equipment presented in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairsour proposal. * 50 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety The process involves the customer submitting an RMA (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMAAuthorization) which is good for thirty (30) daysto Flowbird and the defective part. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply Flowbird sends the replacement part to the purchase of a fire apparatuscustomer. * 51 Describe any service contract options for the items included in your proposal. While it is not included Service contracts can be proposed, however, we first receive the scope of work from the client and submit a proposal. * Describe in as a line item detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in this responsethe document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services Please refer to the attached Connectivity and Services agreement for relevant terms and conditions. * 53 Describe any service standards or guarantees that apply to your services (policies, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after metrics, KPIs, etc.) Please refer to the purchase attached Connectivity and delivery of a vehicle as an Open Market opportunityServices agreement. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 54 Describe your payment terms and accepted payment methods? Payment terms are net 30. Acceptable payment methods are check or ACH deposit. * 55 Describe any leasing or financing options available for use by educational or governmental entities. Flowbird offers attractive, low interest, leasing options through various financial partners. We will provide a lease quotation for each clients or prospect with leasing requests. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Flowbird's standard service level agreement is attached, along with our standard order forms for hardware and software customization. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No, Flowbird does not accept the P-card procurement and payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a customer elects SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our pricing model is based on providing a prepayment discount option, to Sourcewell participants. The discounts are shown on the prepayment is due within thirty (30) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliveryattached price list. *

Line Item Question Response. 45 42 Do your warranties cover all products, parts, and labor? Yes, . Xxxxxxx Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide CSS Warranties cover all parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedlabor. * 46 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). Key Performance Indicators – We track our performance and have key performance indicators (KPI's) in place to catch and fix issues before they arise. Control towers in each of our locations visually track and improve performance, while guaranteeing successful installation and service. Site History – We keep a comprehensive record of installations and service performed at your locations to give us the information we need to continually serve you better. Guarantees are applies to service plans (See price book services) (See Attached Xxxxxxx Standard) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesXxxxxxx CSS warrants that the equipment will be free from defects in workmanship for one year from the date the system is placed into operation. If during this warranty period, there any of the equipment or parts are restrictions/limitations Sutphen warranty coveragedefective or malfunction, they will be repaired or replaced free of charge. Warranty repair is done 8 am-4 pm Monday through Friday, excluding holidays. This includeswarranty will not apply if the damage or malfunction occurs because the system has been adjusted, but is not necessarily limited added to, wear and tear items (tiresaltered, filtersabused, brakes)misused, damage caused by, for example, collision or misuse. Please see tampered with by the enclosed warranty documents for a full coverage explanationCustomer. * 47 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. For local warranties, Xxxxxxx Corporation reimburses for CSS cover the expense of the technicians travel time and mileage to and from the customer to complete the perform warranty repairs. On projects performed by our Corrections / Xxxxxxx Access Technologies teams. Terms for warranties, travel time and mileage to perform warranty repairs is included in proposals. * 48 46 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No, Sutphen has authorized dealers, service centers, and technicians that Xxxxxxx CSS is a national provider with national coverage. All projects are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and supported by a factory technician will be authorized and travel to complete the required warranty repairswarranty. * 49 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have This is will be considered on a separate manufacturer's warranty are covered case by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairscase basis. * 50 48 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, saleable condition and in its original packaging. Customers must request a 90 Day on box sale items and/or Manufactures Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatusrequired. * 51 49 Describe any service contract options for the items included in your proposal. While it Xxxxxxx provides service and maintenance * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes, leasing options are available. Xxxxxxx CSS manages and offers our SecurityPlus lease product as well and third party leasing by request. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Orders are entered into our processing system and marked with a dedicated identifier to if they are utilizing the Sourcewell contract. Based on that identifier field we can pull information on all sold orders associated with the specific contract. All orders will be processed through Xxxxxxx Convergent Security Solutions, Inc. * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? YES, Xxxxxxx CSS accepts the P-Card procurement and payment process. NO, there are no additional costs to Sourcewell for using the process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. This agreement will apply to all Stanley Electronic Security North American (ESNA) branches across the United States. Xxxxxxx Security is a committed partner to providing solutions that are clear in value, simple to understand, and easy to use. Our pricing approach reflects these principles. Labor Rates: The following labor rates apply for all installation work in the contiguous United States per the attached schedule. These prices represent a 5% discount off our prevailing National Account labor rates. Labor Rates are reviewed annually for adjustment. Equipment and Controls: For standard equipment and controls, our approach is a to use a markup of 39% over our cost. Custom solutions are individually configured, so pricing may vary. For miscellaneous third-party parts, subcontracts, and job services, our approach is to markup over our cost as verified by third part invoice to Xxxxxxx. Markup's may vary depending upon job conditions but will generally be in the 50% - 55% range. Services: For standard service offerings, our approach is to discount off our US List Price. Discounts may vary by the type of service performed but will generally be in the 10%-20% range. General Notes: 1. All labor rates are based upon standard hours. 2. Overtime rates (afterhours, Saturday, Sunday): 1.5 x Standard Labor Rates 3. Overtime rates (holidays) 2 x Standard Labor Rates 4. Per diem rates: Based upon location and type of work/services to be provided. 5. There is a minimum charge of 4 hours for all overtime work. 6. Labor rates may be updated annually at Xxxxxxx'x discretion. (SEE ATTACHED "Sourcewell Member Price book (Xxxxxxx Convergent Security Solutions) * 55 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The list prices represents approximately 5-30% discount from our commercial sales price. * 56 Describe any quantity or volume discounts or rebate programs that you offer. Xxxxxxx CSS will consider discounts based on individual project. * 57 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Xxxxxxx CSS shall provide quote/estimate for products and services that considered "open market" and that are not included in proposed Sourcewell pricing. * 58 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Xxxxxxx CSS extends a line item complete turnkey price to all Sourcewell members, this shall include all costs associated with a project or box sale. * 59 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in this responsedetail the complete freight, Sutphen will offer shipping, and delivery program. when applicable, Xxxxxxx CSS includes shipping cost in price. * 60 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Xxxxxxx CSS utilizes domestic shipping partners when delivery of products are necessary to ship to Alaska, Hawaii, Canada, Puerto Rico, Guam and other U.S. territories. Xxxxxxx also uses local partners to act as hubs when/if coverage is spotted. * 61 Describe any unique distribution and/or delivery methods or options offered in your proposal. Xxxxxxx CSS uses its network of national branches as "HUBS" and when available Sourcewell members an annual aerial apparatus service contract after will have the purchase ability to pick- up products or when flexible and delivery of a vehicle as an Open Market opportunity. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen when available, Xxxxxxx representative or local technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option, the prepayment is due within thirty (30) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliverycan deliver products directly. *

Line Item Question Response. 45 83 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide all products, parts and repairs to the Sutphen vehicle during the warranty period in accordance labor labor provided by TEI. Parts that fail under normal wear and tear and are under an active standard level maintenance agreement with the warranty documents attachedTEI, will have an unlimited warranty. * 46 84 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, there are restrictions/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision or misuse. Please see the enclosed warranty documents for a full coverage explanation. No * 47 85 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes. Xxxxxxx Corporation reimburses for travel time to and from the customer to complete the warranty repairs. Yes * 48 86 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoIf TEI provides and installs a product, Sutphen has authorized dealerspart or labor, service centerswe will perform warranty repairs as outlined or required in the entities master agreement, site adder or any active agreement executed by TEI and technicians that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the required warranty repairsrespective entity. * 49 87 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated Yes, we provide full warranty service for other manufacturers items as outlined or required in the Sutphen warranty documentsentities master agreement, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks site adder or generators that have a separate manufacturer's warranty are covered any active agreement executed by TEI and the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairsrespective entity. * 50 88 What are your proposed exchange and return programs and policies? Parts and loose equipment shipped from Sutphen TEI is not a retail provider or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days dealer so there is no exchange or return as the majority of the delivery datetangible components used are unit specific. Product must be returned in unusedIf a Sourcewell member executed an order form to purchase a component and the component was not ordered by TEI, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to parts. This does not apply to the purchase of a fire apparatusclient could cancel the order within one business. * 51 89 Describe any service contract options for the items included in your proposal. While TEI has a base line of service for all units under our Master Agreement and then several options for a client to choose from with the assistance of a TEI sales consultant, that would be listed on the locations Site Adder. These options will allow clients to choose and pay for the right level of coverage and options as each location will have different needs. Additional Information can be found in the attached (Additional Documents Upload) > "About Us & Offered Services > TEI Master Agreement > pg.4" & and all detailed levels AND options under "Pricing > Sourcewell TEI Unit Pricing Master > "Pricing Factors Tab" * 90 Describe, in detail, your approach to providing both maintenance and repair for your units in service. Maintenance for each unit type at TEI is tailored to meet specific customer requirements, manufacturer recommendations, usage patterns, condition assessments, and contractual obligations, among other factors. Upon acquiring each unit, it is not included systematically processed in our internal system based on the specified requirements. Subsequently, a technician conducts an initial inspection checklist and overview to ensure the unit operates safely and meets performance standards accurately. This meticulous process is crucial to laying a strong foundation for our partnership. In the event that repairs are necessary, TEI ensures seamless coordination of outages with the customer or promptly dispatches a team to restore the elevator to operational status. Throughout our ongoing maintenance services, our skilled technicians and local consultants remain vigilant, offering solutions and recommendations for the units. Our dedicated maintenance support staff collaborates closely with the technicians, providing ample support, tools, and streamlined organization of tasks such as callbacks, maintenance activities, and inspections. 91 How does your elevator dispatch system adapt to different trafic patterns and peak usage time to ensure optimal performance and user satisfaction? TEI installs the latest technology and can procure different model controllers based off of the needs of the building, application and customer preference. Each elevator installed will come with software provisions that allow for the controller to adapt to traffic patterns and park the elevators for optimal performance. As a line item in this response, Sutphen will offer value add to Sourcewell members an annual aerial apparatus service contract after only, TEI will include special callback coverage during regular hours to adjust parameters within the purchase and delivery of a vehicle as an Open Market opportunity. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. If a customer elects a prepayment discount option, the prepayment is due within thirty (30) days after contact signing or receipt of purchase order. Any remaining amount, or the full amount if no prepayment is provided, is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or delivery. *controller for user satisfaction.

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Yes, Xxxxxxx Corporation provides warranties to all products are covered. Exhibit #60 is Mohawks warranty. This warranty shown at the original purchaser ending pages of the list price sheet, which is posted on xxx.xxxxxxxx.xxx/xxxxxxxxxxxx (across from the terms and conditions approx. 2/3rds of the way down the page). xxxxx://xxxxxxxxxxx.xxx/library/Mohawk_Warranty_04.05.21.pdf Different lifts have different warranties. As stated, the overwhelming most popular lift is a two-post side by side, which Mohawk offers an industry leading 25-year warranty on the structure, backed by a 10-year warranty on the moving parts (roller bearings, chains, safety release lever, safety release cable, etc.). To best understand the quality and longevity difference of a Sutphen apparatus. These warranties will provide parts and repairs to the Sutphen vehicle during the warranty period in accordance with the warranty documents attachedMohawk two post lift, please see exhibit #58. * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? YesNo. There are no usage restrictions. Examples are several garages that run 2 or 3 shifts per day. NYPD, there are restrictions/limitations Sutphen warranty coverageFDNY, and NYC Sanitation all have 32+ year old Mohawk lifts. This includes, but is not necessarily limited to, wear and tear items (tires, filters, brakes), damage caused by, for example, collision These garages operate either 2 or misuse3 shifts per day. Please see the enclosed warranty documents for a full coverage explanationexhibit #20 from NYPD former deputy commissioner Xxxxxx Xxxxxxxx. These lifts have 60+ years of usage and are still going strong every day. * 47 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, situation and product dependent. Xxxxxxx Corporation reimburses for travel time If a customer forgets where the “up” (or down) button is after being trained, the local representative might charge the agency if a special trip is needed. This can be handled easily over the phone, via virtual meeting or email. The operator is also able to read the instruction manual that was included with purchase or can be found online at xxx.xxxxxxxxxxx.xxx/xxx . If the issue is a defective part, Mohawk pays the local installer/service provider, and from the customer to complete the warranty repairsuser (agencies) don't receive an invoice. * 48 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoMohawk can provide 100% coverage in the lower 48 states of the US. Alaska and Hawaii are remote, Sutphen has authorized dealersas our rep in Alaska lives in Anchorage and doesn't travel to Juneau, Nome, or Prudhoe Bay every week. The same applies to parts of Hawaii and areas in Canada. Mohawk is more established in the US than in Canada. We know 90% of the Canadian population lives 100 miles from the US border, yet there are Mohawk lift installations in remote places like Cold Lake Alberta the Yukon or CFB Alert (the northerly most year-round inhabited place on earth). A service centerscall to Cold Lake Alberta or Nome Alaska doesn't happen overnight, yet for 40+ years we've handled most service issues over the phone. In remote areas customers know the reliability of Mohawk. They buy Mohawk recognizing there are not 10 service centers to show up in an hour. Remote agencies buy Mohawk for quality, reliability, and technicians that longevity. As a manufacturer, Mohawks factory employed service team handle most service questions over the phone. Customers are also able to work anywhere within email Mohawk at xxxxxxx@xxxxxxxxxxx.xxx. After hours the United StatesMohawk telephones are answered by an outside answering service up until 6PM Pacific time. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, The answering service will call one of the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and service staff after hours to return a factory technician will be authorized and travel to complete the required warranty repairscustomer's call. * 49 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As stated The Mohawk value-added supply partners (Hunter, Gray, Westmatic, etc) each cover service directly with their service departments. Mohawk only partners with the highest quality manufacturers in their respective fields. If not, the Sutphen warranty documents, major components marginal quality of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by the appropriate OEM standard commercial warranty. However, Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty repairsother manufacturers' products may reflect on Mohawk and future lift sales. * 50 51 What are your proposed exchange and return programs and policies? Parts Lifts are not generally a returnable item. Precautions are taken in advance of shipping as every 4 post, mobile, parallelogram or large two post is fully set up and loose equipment shipped from Sutphen made operational prior to leaving the factory. Lifts are big, heavy to move and expensive to re-ship. These are the reasons every lift has detailed specs on the back page of each flyer (emailed and a hard copy is mailed when a customer inquiries). See exhibit #61 for a typical product flyer and the back page for specs and measurements. An example of great customer service (not the fault of Mohawk) is the 50,000 lb. capacity four post lifts Pinellas Transit purchased. After installation Pinellas Transit asked Mohawk to exchange 24” wide runways (which they acknowledged they ordered) for 32” wide runways. Xxxxxxxx paid freight in both directions and paid extra fees to exchange the 24 for 32” wide platform. In the lift industry large lifts are built to order. No lift industry manufacturer keeps every model of large 4 post, vertical rise, or drop shipped under Xxxxxxx'x direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned parallelogram lift in unused, saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is Xxxxxxx'x responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not in original packaging. Xxxxxxx'x return policy only applies to partsstock. This does not apply is because each lift is different. These built to order lifts require a “data sheet” (a build sheet). Exhibit #24 requires the signature of both the using agency and the Mohawk representative. The data sheet asks certain questions about the lift, the facility, the options, track lengths or widths. In 30+ years of requiring data sheets, only one time did a reseller measure the bay length incorrectly, causing the runways to be returned, welded shorter and resent to the purchase agency. One mistake in thousands of lifts is a fire apparatus. very good average * 51 52 Describe any service contract options for the items included in your proposal. While it is not included in as a line item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and delivery of a vehicle as an Open Market opportunityNone. The Company does ANSI (American National Standards Institute) requires lifts to be inspected annually. Per the ALI (Automotive Lift Institute) independent inspectors must perform these inspections. XXX feels that if lift manufacturers were to perform the annual inspections, it's akin to the fox guarding the hen house. I don't believe any ALI member inspects their own lifts as this to make certain that Sutphen apparatus remain dependable has been an ongoing discussion within ALI, and in excellent working conditionthis was a topic at a recent ALI membership meeting. The service agreement includes an annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 53 Describe your payment terms and accepted payment methods. If Standard payment terms are Net 30 days from invoice date. Mohawk will extend payment terms in cases of statewide adoptions or an agency term being 45 or 60 days. Mohawk accepts checks, wires, ACH payments, and p-cards. Mohawk also allows financing if the member agency is using a customer elects finance company such as Sourcewell awarded vendor NCL (National Cooperative Leasing). * 54 Describe any leasing or financing options available for use by educational or governmental entities. Mohawk offers financing through National Cooperative Leasing (NCL), a prepayment discount optionSourcewell awarded vendor. The NCL Alternative Funding Solution video is displayed at the bottom of Mohawk's Sourcewell webpage (xxxxx://xxxxxxxx.xxx/sourcewell/). Mohawk assists with connecting the agency to the proper person at NCL to start the paperwork process if using financing. NCL is also an awarded Sourcewell Legendary Leader award recipient. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. • Exhibit #22 is the quote proposal we send member agencies (which includes the agencies Sourcewell member ID) a brief set of terms and conditions, and the product the member asked about. Included in this exhibit is the PO that was generated from the proposal. Likewise, the prepayment terms and conditions can be found on our website about ¾ of the of the way down on the page. xxx.xxxxxxxx.xxx/xxxxxxxxxx.xxx. * 56 Do you accept the P-card procurement and payment process? If so, is due within thirty there any additional cost to Sourcewell participating entities for using this process? Yes, Xxxxxx accepts P-Cards as payments. No, there are no additional costs associated with the use of P- Cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (30e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) days on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Mohawk and all supply partners have a published list price. Mohawk and all supply partners offer a discount percentage off MSRP (list price). Over the 14 years of being an awarded Sourcewell vendor, Mohawk's prices have changed but the discount percentage off list price remains consistent. Prior to posting new prices on xxx.xxxxxxxx.xxx/xxxxxxxxxx, a Product and Pricing request has been submitted to Sourcewell and only after contact signing approved, does Mohawk make the price changes to this website. Mohawk, Gray, and Westmatic have one discount percentage off list. Hunter, discounts vary based on either the product category of A; light duty or receipt B; heavy-duty products. • All offered prices include delivery to Sourcewell members in the 48 continental states (AK, HI and Canadian customers pay freight from the closest shipping or border crossing). • All prices include the proposed 1.4% Sourcewell administrative remittance. • Every companies products have a specific part number (SKU), which is included in the uploaded price list of purchase ordereach supplier. Any remaining amount• The list, discounted prices, and SKU #'s can all be seen on xxx.xxxxxxxx.xxx/xxxxxxxxxx. • Unlike other vendors who have different prices, don't include freight costs, or have varying freight terms and conditions on other MAS contracts, Mohawk's GSA, Sourcewell, NRECA and NASPO prices are all the full amount if no prepayment same. Mohawks consistency is providedwhy states choose to adopt Sourcewell as the basis of award when considering a statewide adoption. All Sourcewell needs to do is visit xxx.xxxxxxxxxxxx.xxx or Portfolio Details - NASPO ValuePoint to realize that some Sourcewell lift vendors don't include freight for Sourcewell yet they do with NASPO. Or the pricing on a GSA award, vs a Sourcewell award vs. a NASPO award are all different. With Mohawk the sole difference is due upon delivery and acceptance of the completed apparatus. Sutphen will invoice administrative remittance which Sourcewell has lowered to equal NASPO when we seek a customer approximately thirty (30) days before acceptance and pick up or delivery. Payment in full of outstanding invoice balances is due upon acceptance, pickup or deliverystatewide adoption. *