Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warranties. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel and services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuity. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? Mansfield warrants the fuel will meet specifications, regardless of the producer. * 48 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers to deliver fuel products and local vendors to perform equipment services. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communication, transparency, and performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviews. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customer. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 Describe any financing options available for use by educational or governmental entities. Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, which is provided to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe service, and a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in the Documents section of our response. *

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warranties. Yes * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel Yes * 48 Do your warranties cover the expense of technicians' travel time and services are warranted, but fuel can become tainted if it sits mileage to perform warranty repairs? Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for too long (which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuitywarranty repair? No. * 47 50 Will you cover warranty service for products produced items made by others other manufacturers that are part of your proposal, or are warranty these warranties issues typically passed on to the produceroriginal equipment manufacturer? Mansfield warrants We keep common replacement parts in stock for our 3rd party items, and work directly with 3rd party technical reps to source less common parts. For questions outside our scope, we provide contact information for the fuel will meet specifications, regardless of 3rd party technical support and work closely with the producerend user to facilitate a solution. * 48 51 What are your proposed exchange and return programs and policies? Please refer to specific product webpage for warranty information. 15% restocking fee applies to returns accepted within 30 days of purchase. Items must be unused with original parts and packaging materials. Shipping , handling, and customized items are non-refundable. For more information, please visit xxx.xxxxxxxxxxxxxxxxxxx.xxx * 52 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers to deliver fuel products and local vendors to perform equipment servicesEvery new product has a 1-3 year automatic warranty. Additional years of warranty can be purchased. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 53 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federalISO 9001, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. employee handbook * 50 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communicationKPI, transparency, and performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviews. SOP * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 55 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customerChecks payable to Across International LLC, bank wire transfers ACH/TT, all major Credit Cards, Paypal. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 56 Describe any leasing or financing options available for use by educational or governmental entities. Financing options are available Customers can apply for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All equipment financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Worksthrough one of these links: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. xxxxx://xxx0.xxxxxxxx.xxx/across-international xxxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx/finance.html * 53 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners Terms and conditions, invoice, receipts, POs. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Government and Academic institutions qualify for 10% academic discount on most items. Additional margins for Sourcewell will be negotiated upon application as a distributor of Across International depending on value added (i.e. stocking, consulting services, technical support). Margin per order can be negotiated for each quote/opportunity. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 25% off msrp for AI brand products (some exclusions apply). 5-25% off 3rd party items depending on the item. Refer to price sheet. * 61 Describe any quantity or volume discounts or rebate programs that you offer. We offer the following quantity discounts on AI Brand items for direct customers. Distributors can choose to offer their customers similar discounts from their own margin. For larger quantities, distributor margin can be negotiated case by case. 3+ = 7% 5+ = 10% 10+ = 15% * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We will supply a quote with two important standard transaction documentsshipping cost for each request. The first * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. White Glove Delivery services can be sourced and quoted per request, as well as customization fees, pre-sale sample testing, and non-warranty repairs as necessary. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. We ship via FedEx, UPS, SAIA, and DHL, and choose the option that is the Site Survey Form, which best price for the customer. We can also ship via collect account an/or customer's chosen freight forwarder if BOL is provided to customers to understand as much about their physical fueling sites as possibleus. Xxxxxxxxx wants to provide all customers with safe service* 65 Specifically describe freight, shipping, and a big part of that process is understanding the equipment and layout of each locationdelivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. This form enables participating entities to identify site contactsFedex, equipment on locationDHL, preferred UPS. * 66 Describe any unique distribution and/or delivery timesmethods or options offered in your proposal. Liftgate, etc. In additionlocal pickup, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form White Glove Delivery services can be completed by site personnel when they'd like to schedule deliveriessourced and quoted per request. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached * Table 12: Pricing Offered Line Item The Pricing Offered in the Documents section of our response. *this Proposal is: * Comments

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warrantiesTACenergy guarantees the fuel products sold will meet or exceed all required federal, state, and local specifications at the time of transfer to the customer's tanks. Each Participating Agency shall be responsible for having the proper fuel fill and transfer vapor recovery system(s) operating on their storage tanks in accordance with participating agency's state and local regulations. TACenergy and our carriers have the responsibility of reporting faulty equipment to the end users and the appropriate regulatory agencies. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel and services are warrantedYes, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, exclusions include but not that it will maintain the required specifications in perpetuitylimited to improper use of fuel, equipment malfunction, poor tank maintenance, and forces of nature. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? Mansfield warrants No, TACenergy will not cover warranty service for products produced by others. Should fuel delivered by TACenergy not meet quality standards at the fuel time of delivery, TACenergy will meet specifications, regardless rectify the issue with a pump-out and replacement of the producerfuel. Exclusions and restrictions apply. * 48 Describe any service contract options for the items included in your proposal. Mansfield may There are no additional contract service options beyond the scope of Fuel Delivery with Related Services RFP in our services with local commons carriers to deliver fuel products and local vendors to perform equipment servicesproposal. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver At TACenergy, we champion a high-performance standard. Strategically managed supply and logistics processes are performed every day to ensure the correct fuel products that meet federalis delivered to the correct place at correct time and invoiced at the correct price. Our delivery, stateinvoicing, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel qualitycompliance performance is second to none. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communicationTACenergy measures customer success with several key metrics. Most importantly, transparencywe measure on-time deliveries to each customer. Getting the right fuel to the right location at the right time ensures operations are not interrupted for the end user. Using real-time bill-of-lading (BOL) information and logistical data, we are able to track whether deliveries are completed within the request order window. Additionally, invoice accuracy is important to us and performance measurement xxxxxx any relationshipour customers. Two-way communication allows all parties to be engaged and involved in We maintain an invoice accuracy rate of 98% or better on average across the decision-making process throughout enterprise. We monitor at the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy individual customer level to ensure billing errors are mitigated. Invoice accuracy saves the customer receives an exact participating agencies time and money when processing payments. We also measure days to bill on the individual account level to ensure customers are not waiting more than two business days for a delivery invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness Routine pricing audits are conducted to ensure no late deliveries, track loads rolled from one day that contract customers are receiving the correct pricing. Invoices are frequently reviewed by Sales Managers and Account Managers before final transmission to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviewscustomer. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Standard TACenergy standard payment terms are is Net 10 Days from Invoice Date. Extended terms, but no more than 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customerdays, may be evaluated but must be approved on case-by-case basis. Additional savings or charges may apply. Acceptable payment Payment methods are as follows: 1either buyer-initiated ACH payment or TACenergy-initiated EFT payment. ACH Payment 2Checks are not accepted. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 Describe any financing options available for use by educational or governmental entities. Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All TACenergy does not offer any financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entitiesoptions. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners with All Sourcewell orders will be managed by the TACenergy 24/7/365 Supply & Logistics team in Dallas, TX. Orders can be placed online, by phone, or by email to xxxxxx@xxxxxxxxx.xxx. Invoices will be transmitted via email to the agency after fuel delivery has been completed, generally within two important standard transaction documentsbusiness days. The first is the Site Survey Form, which An invoice example is provided in the attachments. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to customers Sourcewell participating entities for using this process? We can accept Government P-cards provided they are Visa, Mastercard, Discover, or American Express. An additional fee of 3% of the total invoice amount will apply to understand these types of payment transactions. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe servicedescribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., quoted adjustment from index or benchmark, line-item, product-category percentage discounts, or a big combination of methods). Upload your pricing materials (if applicable) in the document upload section of your response. TACenergy is proposing a pricing model that is a quoted adjustment (+/-) from a third-party index or benchmark. Our standard pricing method for fuel would apply a negotiated adjustment to a daily OPIS Rack benchmark (for example, OPIS Contract Average Gross) for the product delivered (Regular, Premium, ULSD #2, etc.) at the nearest OPIS rack city. Recognizing that there are variations in costs to transport and provide fuel to many regions or markets of the United States, the benchmark index will be established by agency rather than using one index for all participating agencies. Freight charges will be assessed at cost and will be a line item on the invoice. * 56 If your pricing model includes quoted adjustment from index or benchmark, identify the applicable index(es) or benchmark(s) for Sourcewell Participating Entities by region, delivery method, and product type. Detailed pricing data is to be included in Proposer's pricing upload materials (including the stated index or benchmark, adjustment discount or increase, frequency of index or benchmark update [daily, weekly, etc.], delivery method alternative pricing, freight, additional charges, etc.) on all of the items that you want Sourcewell to consider as part of that process is understanding your RFP response. TACenergy proposes an adjustment from the equipment daily OPIS Rack Contract Average Gross for the neared OPIS rack city as standard. Alternative indexes or timing may be evaluated to best serve the needs of the participating agency. TACenergy has the flexibility to utilize DTN Fastracks, Platts, Argus, and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etcOPIS Rack and OPIS Spot indexes. In addition, Xxxxxxxxx also provides customers weekly benchmark updates can be utilized if desired. Freight charges will be an 100% pass through to the participating agency. 57 If your pricing model includes line-item or product-category percentage discounts, quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Detailed pricing data is to be included in Proposer's pricing upload materials (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. It is the goal of TACenergy to offer competitive pricing to the participating agencies without the need for additional line-item discounts. * 58 Describe any volume or quantity discounts or rebate programs that you offer. Volume discounts may be evaluated on a case-by-case basis for committed volume from participating agencies. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Freight charges will be invoiced to participating agencies at cost. Demurrage or delay charges caused by the agency's staff or location will be charged at cost. This is when a carrier is unable to complete the delivery in a timely manner due to site access, issues with site equipment, retaining of product due to tanks being too full, etc. Delay charges caused by TACenergy will not be passed to the agency. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a Mansfield Order Formpurchase that are not directly identified as freight or shipping charges. While For example, list costs for items like set- up, mandatory training, split-load or multiple drop site charges, unscheduled, expedited or emergency delivery fees, dye charges, or taxes. Identify any parties that impose such costs and their relationship to the Proposer. There are no set-up or training fees with TACenergy. Freight costs and demurrage fees will be invoiced to the agency at cost, when applicable. Split-load or multi-drop deliveries will incur a $100 flat fee. Retain fee of $150 will be assessed when all or a portion of the order quantity will not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached fit in the Documents section agency's tank when caused by the agency. ULSD Dyed products will be charged a $0.0075 dye adder fee per gallon. Winter additive will be charged at cost per gallon. Any and all applicable taxes will be charged to the agency. The agency must notify TACenergy of any tax exemptions during the customer onboarding phase. * 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. At TACenergy, we utilize vetted third-party common carriers to deliver our responsefuel to our customers. *We will charge the Sourcewell participating entity all freight at cost. This includes base rates, fuel surcharge, pump fees, tolls, and entity-caused demurrage charges. Freight is charged at a 7,500 gallon minimum for diesel products and at an 8,500 gallon minimum for gasoline products regardless of requested quantities from the agency in most markets. In some markets where a higher truck load capacity is standard then the prevailing market minimum will be assessed. For example, Boston MA has a higher freight minimum for gasoline deliveries at 12,000 gallons. * 62 Specifically describe freight, shipping, and delivery terms or programs applicable to Sourcewell Participating Entities in Alaska, Hawaii, and Canada. Alaska, Hawaii, and Canada are currently outside of the TACenergy service area. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. With committed volume from a participating agency, TACenergy can lock in freight charges for a year at a time for the agency. * Table 12: Pricing Offered Line Item The Pricing Offered in this Proposal is: * Comments

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warranties. Yes (see attachment: Brine Masters Warranty) * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel and services No, wear items such as a Pump seals may not be covered by our standard warranty. However, stating such we have never had to replace any pump seals. In the event that we are warranted, but fuel can become tainted if it sits for too long (for various reasons) or awarded the Sourcewell contract we will include pump seals as a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuitywarranty item. * 47 48 Do your warranties cover the expense of technicians’ travel time and mileage to perform warranty repairs? Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No * 50 Will you cover warranty service for products produced items made by others other manufacturers that are part of your proposal, or are warranty these warranties issues typically passed on to the produceroriginal equipment manufacturer? Mansfield warrants Yes * 51 What are your proposed exchange and return programs and policies? We ship out replacement parts the fuel will meet specificationssame day, regardless of the producer. And ask that warranty items be returned to us within 30 days * 48 52 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers to deliver fuel products (See attachment: Service Agreement) a. Annual service inspection and local vendors to perform equipment services. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communication, transparency, and performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance training program $2,200 / YR b. Cellular gateway data plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/ $500/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviewsyr. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net due 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customer. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 54 Describe any leasing or financing options available for use by educational or governmental entities. We offer: Rental, Lease and or Financing options to customers. Terms of agreement are available for all Mansfield customers flexible to meet the customers' needs. (Duration of program and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned configuration of equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. ) * 53 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners with two important Standard Invoice to include, PO number, Sourcewell contract, Description of equipment and or service, Customer contact information and Our company information. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, no additional charge * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard transaction documentsor list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. The first is If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the Site Survey Formdocument upload section of your response. Pricing Structure: List Price for all equipment and line items, less 10% Discount for Sourcewell customers for all equipment. See attachments., (Brine Masters Price Worksheet.XLS and PDF) * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 10% * 59 Describe any quantity or volume discounts or rebate programs that you offer. If purchase more than 1 unit of brine maker or truck fill system, an additional 5% discount applies to the 2nd item of lesser value. Discount does not apply to installation items or parts.. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Open Market items: Cost + 15% Markup + Freight and handling. This will include storage tanks and or other items not listed on the bid price sheet.) * 61 Identify any element of the total cost of acquisition that is provided NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Pricing does not include installation: Due to the nature of the equipment it is not practical to include installation for each location differs in scope of the project. We do offer installation services for the equipment to be quoted separately per customers request and installation supplies for install of equipment. * 62 If freight, delivery, or shipping is an additional cost to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe servicethe Sourcewell participating entity, describe in detail the complete freight, shipping, and a big part of that process delivery program. Freight is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached included in the Documents section of our responsebid price. ** 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Common carrier freight quote with no markup will be quoted to the customer. cost will be passed along less freight allowance granted in bid price. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. None * Table 12: Pricing Offered Line Item The Pricing Offered in this Proposal is: * Comments

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warranties. yes * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel n/a * 48 Do your warranties cover the expense of technicians' travel time and services are warranted, but fuel can become tainted if it sits mileage to perform warranty repairs? yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for too long (which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for various reasons) or warranty repair? n/a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuity. * 47 50 Will you cover warranty service for products produced items made by others other manufacturers that are part of your proposal, or are warranty these warranties issues typically passed on to the produceroriginal equipment manufacturer? Mansfield warrants passed on from the fuel will meet specifications, regardless of the producer. OEM * 48 51 What are your proposed exchange and return programs and policies? net 30 days for exchanges and returns * 52 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers to deliver fuel products 3 and local vendors to perform equipment services. 5 year agreements * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 53 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal3GPP certified Standard, stateSAS standard, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. FCC standard * 50 54 Describe any service standards or Assurance: guarantees that apply to your services ISO Standards (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communication, transparency, Construction & Installation Quality Standards Safety Standards under Quality and performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged Safety Department Control: MOPs ensuring Quality Engineering Quality Check Points * Quality Score and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting Grading of several metricsProjects & Crews Certifications: - Invoice Accuracy and TimelinessISO 27001: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are2013 ISO 14001: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics2015 ISO 45001: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard2018 ISO 9001: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviews. * 2015 Table 10: Payment Terms and Financing Options Line Item Question Response * 51 55 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customer. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 56 Describe any leasing or financing options available for use by educational or governmental entities. Financing options are available for all Mansfield customers National, Federal and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entitiesLocal Grants. * 53 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners with two important standard transaction documentsMaster Service Agreements, Statement of Work, Terms and Conditions * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. The first is ACH wire transfer. * Table 11: Pricing and Delivery Provide detailed pricing information in the Site Survey Formquestions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, which is provided to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe servicethe template Contract, and a big the Sourcewell Price and Product Change Request Form. Line Item Question Response * 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of that process is understanding the equipment and layout of your RFP response. If applicable, provide a SKU for each locationitem in your proposal. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, Upload your pricing materials (if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached applicable) in the Documents document upload section of our your response. See uploaded pricing document *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Mansfield offers Fuel supply and commodities in general do not have warranties but are provided industry standard warrantiesspecifications that are to be met. All products provided are new and will meet or exceed the industry required product specification for the area in which they are distributed. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel and services are warranted, but fuel can become tainted if it sits for too long (for various reasons) Product warranties or a customer's tank is not properly maintained. Mansfield warrants quality controls may be impaired via comingling or usage of additives introduced into the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuityproduct. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? Mansfield warrants the fuel will meet specifications, regardless of the producerNo. * 48 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors to deliver maintain needed fuel products levels for COOP members' consistent operations. This too will improve the overall customer experience for fuel replenishment and local vendors to perform equipment servicesoperational controls. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Mansfield Saratoga will deliver fuel products that meet federalthe performance standards in the described scope of work specific to product quality, stateon time deliveries, financial capability and local as the performance relates to acceptable industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communication, transparency, and Saratoga will meet the performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved standards in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect described scope of work specific to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordinglyproduct quality, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late on time deliveries, track loads rolled from one day financial capability and as the performance relates to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviewsacceptable industry standards. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Standard Saratoga accepts Wholesale Net 10 delivered and Net 30. Saratoga also accepts wire transfer and paper check payment terms are Net 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customermethods. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 Describe any financing options available for use by educational or governmental entities. Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All Saratoga does not offer financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entitiesoptions. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners Upon award, Saratoga, in conjunction with two important Sourcewell will provide industry standard transaction documentsagreements that incorporate the standards and requirements for both Saratoga and Sourcewell. The first is Saratoga will provide the Site Survey Form, which is provided legal expertise to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe service, design a single and a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in the Documents section of our responseusable agreement. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warranties. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel and services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuity. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? Mansfield warrants the fuel will meet specifications, regardless of the producer. * 48 Describe any service contract options for the items included in your proposal. Mansfield may contract our services with local commons carriers to deliver fuel products and local vendors to perform equipment services. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes that regular communication, transparency, and performance measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviews. * Table 10: Payment Terms and Financing Options Page 35 of 45 Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customer. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 Describe any financing options available for use by educational or governmental entities. Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All financing options are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, which is provided to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe service, and a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in the Documents section of our response. *

Line Item Question Response. 45 44 Do your warranties cover all products, parts, and labor? Mansfield offers industry standard warrantiesAll of our products, parts and services carry a manufacturer (materials) and workmanship (labor) warranty; warranty terms vary by specific products. * 46 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Mansfield fuel Plug Smart has normal "appropriate use and services are warrantedrequired maintenance requirements" for all equipment installed to prevent abuse of installed equipment and fraudulent warranty claims, but fuel can become tainted if it sits no conditions outside of normal business practices. * 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? For one year, Plug Smart's technicians travel and mileage is covered for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuityall warranty claims. * 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? There are no geographic regions that we serve (develop/implement projects) for which we cannot provide a certified technician to perform warranty repairs. * 48 Will you cover warranty service for products produced items made by others other manufacturers that are part of your proposal, or are warranty these warranties issues typically passed on to the produceroriginal equipment manufacturer? Mansfield warrants Because we are the fuel sole source of responsibility for the equipment, products, and services provided under this contract, we will meet specifications, regardless of the producercover or coordinate all warranty service requests. * 48 49 What are your proposed exchange and return programs and policies? Plug Smart accepts returns and/or exchanges for any material we sell less shipping and restocking fees. * 50 Describe any service contract options for the items included in your proposal. Mansfield may contract our services Plug Smart's service programs are highly flexible and always created in consultation with local commons carriers the Client's key stakeholder team. Plug Smart would not expect a customer would need a service agreement in year 1 post construction (due to deliver fuel products and local vendors to perform equipment serviceswarranty shake out period). Our ""out-of-the-box"" service programs are outlined in the graphic in the supplemental attachment labeled "Service Contract Options - Line Item 50". * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 51 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products In our project methodology, performance standards are defined as the process for ensuring that meet federalall project activities necessary to design, stateplan and implement a project are effective and efficient with respect to the purpose of the objective and its performance. Quality management is not an event - it is a process; a consistently high-quality product or service cannot be produced by a defective process. Quality management is a repetitive cycle of measuring quality, updating processes, measuring, updating processes until the desired quality is achieved. Additionally, on our projects, quality does not mean purchasing the most expensive material or services available on the market. Quality and grade are not the same. A product may be of good quality (no defects) and be of low grade (few or no extra features). With this in mind, our procurement teams are careful when procuring material and equipment as part of and HVAC installation. During the procurement stage, equipment/material providers are required to submit cut sheets, catalogs, references, financial, insurance, warranty, bonding (if required) and other information during the selection process. This information is collected, analyzed, compared, scored, and local industry standardsin most cases, shared with the client if they have an interest to be involved in the selection process. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel qualityThis level of transparency would be provided to Sourcewell members if awarded a contract. * 50 52 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Xxxxxxxxx believes The service standards that regular communicationwe use for our material and service selections involve critical items such as past performance, transparencyfinancial viability, warranty/service, references, company history, risk management and other criteria depending on the project. This is the process that we use to ensure that all equipment/material would conform to quality-based project specifications, and provide the client with the best possible value. Examples of quality-based scoring criteria from past scorecards are provided below: • Functionality – Can this equipment/material perform its intended function on the project and behave as expected. • Performance – Can this equipment/material meet or exceed all the performance measurement xxxxxx any relationshipspecifications as defined by project requirements. Two-way communication allows all parties • Reliability – Does this equipment/material have the ability to be engaged perform as intended under normal conditions without unacceptable failures. • Relevance – Is this equipment/material pertinent, applicable, and involved appropriate based on its intended use or application in the decision-making process throughout project. • Timeliness – Can this equipment/material be delivered in time to meet project schedules and timelines. • Completeness - Is this equipment/material a complete solution and can it address the contract termentire scope of services in its entirety. Communication is perhaps • Warranty/Service - Does this equipment/material come with a warranty/service packages consistent with best practices in the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and Compliance/Safety/Accountability reviewsindustry. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 53 Describe your payment terms and accepted payment methods? Plug Smart has a standard net 30 payment terms. Standard payment terms are Net 30 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customerCheck, credit card, electronic deposit, or electronic bank transfer. Additional savings or charges may apply. Acceptable payment methods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing As part of our partnership with Sourcewell, Plug Smart will help educate and offer Sourcewell members with a variety of financing mechanisms, including financing sources that could be used to finance HVAC improvements and maintenance operations over the term of the contract. We offer a full suite of services for financing for up to 15-years of full financing through our financing arm via our banking network. A few examples of these types of financing options include but are not limited to the following: Systems Services Agreement (SSA) A systems services agreement (SSA) is a creative financing approach that is unique to Plug Smart and leverages our experience financing large-scale infrastructure projects. In this program, Plug Smart would design, build, own, and operate the HVAC systems being proposed as part of this project. An SSA agreement would allow for Plug Smart to provide HVAC improvements to Sourcewell members at no cost in exchange for Plug Smart holding a title on all HVAC improvements usually in the form of a ground lease. This program can finance up to 100% of all eligible HVAC measures for Sourcewell Members. Department of Energy Grants The US DoE provides program assistance to Ohio K-12 schools that have the desire to implement energy efficient infrastructure projects including HVAC, building automation systems. Since 2016, Plug Smart has been awarded over $4 million in grants to disperse in K-12 and other market segments up to $225,000 for qualifying projects. As part of this Sourcewell partnership, Plug Smart will make these grant funds available to Sourcewell members. These grants are valued up to $225K for Sourcewell Members. Performance Contract (PC) A performance contract (PC) is a method for developing and implementing energy efficiency projects that fund themselves through the utility bill savings they create. Often times, capital intensive HVAC can be financed using this strategy, especially if the system is integrated with building automation and lighting control systems. As part of this Sourcewell partnership, Plug Smart will make performance contracting services available to Sourcewell members. This program can finance up to 100% of all Mansfield customers eligible HVAC measures for Sourcewell Members. Commercial - Property Assessed Clean Energy (C-PACE) Property Assessed Clean Energy (C-PACE) financing is a simple and are handled on effective way to finance energy efficiency, renewable energy, water conservation, and most HVAC upgrades to buildings. PACE pays for 100% of a case-by-case basis project's costs and is repaid for up to determine what 20 years through a special assessment levied against the parcel. State and local governments sponsor PACE financing to create jobs, promote economic development, and protect the environment. Plug Smart is a solution provider in this program and can assist Sourcewell members in securing financing up to 35% of the stabilized appraised value of the facility. This program can finance up to 100% of all eligible security measures for Sourcewell Members. * 55 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will work best for all parties involved. Xxxxxxxxx will partner with process the Sourcewell participating entities entities' purchase orders. Each Opportunity record that is executed (deemed Closed Won) in our CRM is automatically converted to understand their needs a Project in the same system. Sourcewell projects and all compliance checklist items will present be carried over to the best path forwardrelated Project record. All financing options are contigent upon As revenue is invoiced and received, our Project reports automatically initiate payment workflows for our Accounts Payable personnel to execute in accordance with the contract. The quarterly reports will be printed and furnished to Sourcewell as a credit approval part of this automated process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 53 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The Mansfield Team provides partners Plug Smart will use one of three methods to contract with Sourcewell's members: (i) DBIA 530 standard contract, (ii) AIA A101-2017, or (iii) the most recently published state-specific standard contract. Examples of the two important standard transaction documents. The first is the Site Survey Form, which is provided to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe service, and a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form former examples can be completed by site personnel when they'd like to schedule deliveriesfound at the links below. Mansfield has We have also attached the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached DBIA 530 example in the Documents section of our this response. DBIA: xxxxx://xxxxxxxxxxxxxxx.xxx/198.71.233.179/00x.x00.xxxxxxxxxxx.xxx/wp-content/uploads/2019/08/DBIA-Contracts-530- Sample.pdf AIA: xxxxx://xxxx.xxxxxxxxxxxx.xxx/public/wp-content/uploads/2020/05/Preview_A101-2017.pdf? _ga=2.185980843.327078933.1625085292-2036516647.1625085292 * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Plug Smart accepts the P-card procurement and payment process; we charge an additional 2.0% for using this process. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We will provide product-category discounts (by manufacturer's catalog). For all non-catalog materials and services, we will offer HVAC services via the most recent RS Means database pricing with a Sourcewell discount. *