Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA and authorized HCMA dealers receive a 4- year, 4,000-hour standard warranty on new machines. This warranty begins on the date the machine is delivered to an end user. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do not impose usage restrictions or other limitations. However, we do investigate at times that machines are being used for their intended purposes and by design as listed in our warranty. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-year, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty period. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warranty. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warranty. * 51 What are your proposed exchange and return programs and policies? HCMA and its dealer channel does not have an exchange program to considered. In some cases where a Sourcewell member has decided they purchased the wrong unit they may work with the servicing dealer and try to exchange the machine. This action is the complete privy of the local dealer. * 52 Describe any service contract options for the items included in your proposal. Service contracts are managed by the HCMA Dealer channel. Potentially but not limited to a service contract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenance. The main reason is to help the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coverage. These are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each warranty covers are provided in the attached warranty brochure. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. HCMA Dealers are independently owned and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and financing options. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution that fits their organization. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. HCMA Dealers are independently owned and operated. Transaction documents may vary from dealer to dealer. If we are awarded part of our communications to the dealers will be to streamline the process and paperwork can be one of those areas. We will come alongside the dealers and help them when and if it is needed. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA and authorized HCMA dealers receive a 4- year, 4,000-hour Our standard warranty covers all products, parts, and labor involved with repairing or replacing defective components/poor workmanship for one year. An extended limited warranty exists on new machinesmajor structural components for up to 60 months. This Disassembly in the field to remove a product from a truck and ship a component to our service center for warranty begins on consideration is typically not covered. If the date manufacturer's warranty coverage is applicable, then shipping costs for the machine is delivered to an end userproduct will be reimbursed. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do not impose usage restrictions or other limitations. However, we do investigate at times that machines are being used for their intended purposes and by design as listed in our warranty. No * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-year, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty period. Yes * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warranty. None * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA The original equipment manufacturer is covering more markets than ever before, if there was an area the initial and primary warranty for all equipment. EZ Liner will be the source of the initial inquiry or claim. We will guide and assist the customer to assure they receive responses and resolution to any warranty issues regardless of the source. We ask that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warrantyall customers buying from this contract contact our Customer Support Manager first. * 51 50 What are your proposed exchange and return programs and policies? HCMA Contact our Equipment Service group. Depending on the exchange, return or repairs required, Customer Support will handle it directly or recommend a local contact such as a chassis dealer, pump repair facility, etc. EZ Liner provides customers with manufacturer names and its dealer channel does not have an exchange program numbers for each major component used on the striper. This assures the end user has other alternatives that can be independent of EZ Liner for parts and service. The products offered and delivered under this contract are primarily custom engineered and manufactured to consideredcustomer provided specifications so most often exchanges rarely occur. In some cases where a Sourcewell member has decided they purchased the wrong unit they may Instead, we work with the servicing dealer customer to assure the equipment meets performance requirements and try to exchange the machine. This action is the complete privy of the local dealerspecifications. * 52 51 Describe any service contract options for the items included in your proposal. Service contracts Available upon request on a quotation basis. Services are managed performed either in the field, or at the corporate service center by professional, experienced services technicians. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 52 Describe any performance standards or guarantees that apply to your services Our promise to the customer is to provide products that are defect free, when they want it, with a smile, and to make ownership, operation, and maintenance EZ (in everything we do). A year warranty covers all of our products and services, structural defects caused or created by the HCMA Dealer channelOEM are covered beyond 1 year. Potentially but not limited to a service contract to be determined by We will always support the customer to achieve consistent equipment operation and dealer performance. * 53 Describe any service standards or guarantees that apply to support your services (policies, metrics, KPIs, etc.) We have a corporate tracking system in our ERP system to properly measure any defects that are identified in the needs internal testing process, during the in-field training of the equipment, and based on post- delivery customer or simple machine monitoring to inform evaluation (satisfaction survey). We also establish and monitor KPI's for our product quality, on-time delivery, customer time of maintenancesatisfaction, and overall company performance. Corrective actions are issued for non-conformance. The main reason is customer satisfaction survey asks questions of our customers on how responsive and helpful our team was through the process. We track our own employee turnover, safety, and employee engagement. Finally, to help the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage assure quality workmanship we have internal training plans and Extended Powertrain goals along with Hydraulics Coverage. These are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hoursemployee retention initiatives. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done of these focus our organization on the machine. Full details on what each warranty covers are provided in the attached warranty brochureachieving leading operating performance and customer satisfaction. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 54 Describe your payment terms and accepted payment methods? Net 30. HCMA Dealers are independently owned We accept Check, Wire Transfer, ACH, Credit Cards, and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 daysP-Cards. * 54 55 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides Municipal leasing and financing options. As a captive other finance company for HCMA they work closely options are made available to educational or governmental entities by working with HCMA dealers other Sourcewell awarded vendors specifically involved in leasing of equipment, as well as through our own internal contracted leasing company, AFN (American Financial Network, Inc. dba Bankers Equipment Leasing), serving the following: •States, Counties and work hard to help the customer with the best solution that fits their organization. State & County Agencies •Cities, towns, villages or other municipal entities •Subdivisions of State •Public Education •Volunteer Fire Departments * 55 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. HCMA Dealers are independently owned We have an ERP system (Global Shop) which requires standard operating procedures. We have defined business systems in place for the entire product realization process, financial terms and operatedconditions, production planning and scheduling, procurement and inventory control. Transaction documents may vary from dealer to dealer. If Additionally, we are awarded part in development on the next generation of product realization utilizing some advanced software that will improve and simplify our communications design, quote, to manufacture processes. Currently we use an extensive design questionnaire (see uploaded section) and Solidworks modeling in conjunction with the dealers will be to streamline ERP system in the process. Our Design & Bid Project Managers manage the process and paperwork are the point of contact for customers when developing specs, budget figures, and quotes. Orders are usually received electronically, and an order confirmation is sent to the customer with supporting documents and delivery dates. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we now accept the P-card procurement and payment process. There is no additional cost extended to the customer for this. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be one made during the term of those areasan awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our pricing model is based on a product category discount. We will come alongside provide discounts (stated as a %) off our manufacturer's suggested retail pricing for each piece of equipment, parts, and service based on the dealers categories. In addition, we allow the customers to select from pre-priced options, offered at discounted prices, to ‘customize' their equipment to their specific requirements or performance expectations. Sourcewell has seen increasing volumes of purchases from EZ Liner/VTS so we are able to offer more significant discounts for this next contract period. All fo the proposed pricing and help them when and if it is neededdiscount schedules are provided in document upload section. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA and authorized HCMA dealers receive a 4- year, 4,000-hour standard warranty on new machines. This warranty begins on the date the machine is delivered to an end user. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we Our warranties do not impose contain any usage restrictions or other limitations. However, we do investigate at times that machines However there are being used for their intended purposes and by design as listed basic maintenance elements outlined in our warrantyproduct information. We feel this approach is best to provide our customers the highest quality warranty service and use of our products without imposing significant worry or limitations to a customer's purchase. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-yearYes, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty periodcosts for these services are included in our warranties. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warrantyNo. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA We cover warranty service for all items included with our systems. The lone exception is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warrantyfor repair of maintenance equipment which requires skilled labor beyond our typical scope. * 51 What are your proposed exchange and return programs and policies? HCMA and its dealer channel does Our items are generally of a type that would not have support a return policy without defect. As a testament to our use of high quality components defects are exceedingly rare. A-Turf has an exchange program excellent track record in terms of overall product quality. However if upon examination a defective product component is discovered our policy is to considered. In some cases where a Sourcewell member has decided they purchased replace the wrong unit they may work with defective item at no additional charge to the servicing dealer and try to exchange the machine. This action is the complete privy of the local dealerend user. * 52 Describe any service contract options for the items included in your proposal. Service contracts and maintenance programs are managed by the HCMA Dealer channel. Potentially but not limited to a service contract to be determined by the customer and dealer to support the needs available through our national network of the customer or simple machine monitoring to inform customer time of maintenance. The main reason is to help the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coveragecertified installers. These items are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done on not included as part of our pricing as they are not required elements of maintaining the machine. Full details on what each warranty covers are provided in the attached warranty brochureproducts. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. HCMA Dealers Our terms are independently owned flexible ranging from Net 30 to custom terms for government and operated businesseseducational entities. Because they are independently owned and operated their terms may vary or Terms can sometimes be negotiated with them directlyor extended based on the needs of specific entities. Most commonly Net terms are 30 days. * 54 Describe any leasing or We also offer financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and financing options. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution that fits their organization. * 55 Describe any standard transaction documents that you propose members who require additional access to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. HCMA Dealers are independently owned and operated. Transaction documents may vary from dealer to dealer. If we are awarded part of our communications to the dealers will be to streamline the process and paperwork can be one of those areas. We will come alongside the dealers and help them when and if it is neededfunding. *

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA and authorized HCMA dealers receive a 4- year, 4,000-hour standard warranty on new machines. This warranty begins on the date the machine is delivered to an end user. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do not impose usage restrictions or other limitations. However, we do investigate at times that machines are being used for their intended purposes and by design as listed in our warranty. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-year, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty periodNo. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA is covering more markets than ever beforeThere are no restrictions. Verizon Connect provides a web-enabled, cloud- based solution which can be accessed via any supported web browser or mobile device (via mobile app). With presence in 15 countries globally, Verizon Connect has no limitations to providing support in those areas that we provide services. Additionally, Verizon Connect utilizes a network of subcontractors to provide professional installation (if there was an area that a Sourcewell member had an issuerequired by customer) of telematics devices. HCMA would not hesitate Assignment of subcontractors are managed based on location to get a technician there to perform the necessary warrantycustomer and timeline based on customer's requirements. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA is covering Verizon Connect has a robust portfolio of OEM agreements, connecting more markets than vehicles and equipment over-the-air without ever before, if there was an area that a Sourcewell member had an issuetouching the vehicle. HCMA would not hesitate OEM partnerships mean vehicles are ready to get a technician there use from day one with factory warranty coverage and allow for online activation without any need to perform take the necessary warrantyvehicle or equipment out of use for installation. * 51 47 What are your proposed exchange and return programs and policies? HCMA and its dealer channel does Hardware devices do not require maintenance. Technical issues with hardware devices have an exchange program initial troubleshooting done by contacting our Customer Support team. A support representative will work to consideredcorrect the issue or issue a Return Merchandise Authorization (RMA), so the hardware may be returned to Verizon Connect for additional troubleshooting or process a warranty replacement. In some cases where a Sourcewell member has decided they purchased the wrong unit they may work with the servicing dealer and try to exchange the machine. This action is the complete privy of the local dealerReplacement devices will be received within seven (7) days. * 52 48 Describe any service contract options for the items included in your proposal. Service There are no service contracts related to the proposed services. The proposed services are provided as cloud-based, web enabled services. All maintenance is managed by behind the HCMA Dealer channelscenes without interruption to the end- user's utilization of services. Potentially but Hardware devices do not limited to a service contract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of require maintenance. The main reason Technical issues with hardware devices have initial troubleshooting done by contacting our Customer Support team. A support representative will work to correct the issue or issue a Return Merchandise Authorization (RMA), so the hardware may be returned to Verizon Connect for additional troubleshooting or process a warranty replacement. Replacement devices will be received within seven (7) days. For some hardware options, there is to help no warranty needed as the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage hardware and Extended Powertrain with Hydraulics Coverage. These replacements are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each warranty covers are provided included in the attached monthly cost. Other hardware options provide hardware warranty brochurefor one (1) year with options for extended warranties. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe 49 What are your payment terms and accepted payment methods. HCMA Dealers (e.g., net 10, net 30)? Verizon Connects Payment Terms are independently owned and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 days30. * 54 50 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing Customers purchase telematics hardware units to be installed within the customer's vehicle (hardware can be leased upon request. Lease pricing can be provided based on number of units). Thereafter, a monthly subscription fee is paid to access GPS tracking and financing options. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution that fits their organizationDiagnostics data. * 55 Describe any standard transaction documents that you propose 51 Briefly describe your proposed order process. Include enough detail to use support your ability to report quarterly sales to Sourcewell as described in connection with the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Customer's providing an awarded contract (order formselectronic signature as part of completing a Verizon Connect electronic Order Form or submitting or signing an Order Form for products and services offered pursuant to the Sourcewell Contract indicates Customer's acceptance of the terms of the Sourcewell Contract, including Verizon Connect's additional terms and conditions. If a Customer does not agree to the Sourcewell Contract, including Verizon Connect's additional terms and conditions, service level agreementsthe Customer may not order such products or services. If there is a conflict between the terms of a Customer's Accepted Order Form and its Agreement, etc.the terms of the Agreement (without reference to its Accepted Order Form) shall prevail. Customers may not modify, rescind or cancel an Accepted Order Form, in whole or in part, without Verizon Connect's written consent; any such action by Customer shall be considered null and void and have no effect on the Accepted Order Form. The transmission to the Customer of an Order Form does not constitute an offer. All orders are subject to acceptance by Verizon Connect, evidenced either (a) in writing via email, or (b) by shipping the Devices or provisioning the Verizon Connect Service. Under our current Sourcewell contract, all Verizon Connect sales are captured under the Sourcewell contract number to make reporting seamless. Our Finance department is able to easily determine any and all sales made under the contract for all three platforms. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Verizon Connect does currently support Procurement Card payment. There are no additional fees imposed by Verizon Connect for use a P-card. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload a sample of each your pricing materials (as if applicable) in the document upload section of your response. HCMA Dealers are independently owned Pricing for Verizon Connect telematics services (includes Verizon Connect NWF Inc., Verizon Connect Telo Inc., and operated. Transaction documents may vary from dealer Verizon Connect Fleet USA LLC) includes the following: - A one-time fee to dealer. If we are awarded part of our communications to the dealers will be to streamline the process and paperwork purchase telematics hardware unit (units can be one of those areas. We will come alongside the dealers leased if required) - A monthly subscription fee to access GPS and help them when and if it is needed. diagnostics data - A one-time fee for professional installation (customer can opt to manage installation internally) *

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA and authorized HCMA dealers receive a 4- year, 4,000-hour standard warranty on new machines. This warranty begins on the date the machine is delivered to an end user. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do not impose usage restrictions other than Commercial or other limitations. However, we do investigate at times that machines are being used for their intended purposes and by design as listed in our warrantyResidential use. * 48 44 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-year, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty periodNo. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA No. Warranty service is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform provided in both the necessary warrantyUnited States and Canada. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA Warranty coverage is covering more markets than ever before, if there was an area that bumper to bumper excluding the engine manufacturer. Ariens Company has a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warrantysolid working relationship with engine suppliers and will assist as necessary. * 51 47 What are your proposed exchange and return programs and policies? HCMA and its dealer channel does not have an No exchange program to consideredor return policy. In some cases where If a Sourcewell member has decided they purchased the wrong unit they may customer is unhappy with purchase or experiencing issues, Ariens Company will work with the servicing dealer customer towards a fair and try to exchange the machine. This action is the complete privy of the local dealerreasonable resolution. * 52 48 Describe any service contract options for the items included in your proposal. Service Ariens Company does not provide service contracts. Agencies are encouraged to review service contracts are managed by the HCMA Dealer channel. Potentially but not limited to a service contract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenance. The main reason is to help the customer in areas that will allow them to manage with their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coverage. These are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each warranty covers are provided in the attached warranty brochurelocal dealer. * Table 10: Payment Terms and Financing Options Line Item Question Response * 49 What are your payment terms (e.g., net 10, net 30)? 2% 10, NET 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes. Ariens Company has partnered with several leasing and financing companies specializing in schools and government entities. The following are the companies Ariens Company has partnered with: NCL Government Capital, New Equipment Leasing, Lanco Financial, Advance Accepteance, Sheffield and TD Bank. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities’ purchase orders. All orders are submitted directly to Xxxxx Xxxxxxx, Government Sales Representative, via e-mail of fax as instructions are provided on all quotes. Agencies may request specific dealer whom they would like to provide setup and delivery of the equipment verbally or on the purchase order. Dealers are aware of the strict policy relating to contract orders, no exceptions. If an order is submitted directly to dealer, they will submit to Xxxxx Xxxxxxx. All received orders are assigned an account for reporting, depending on specific contract, all accounts begin with the name of the contract. Sample - Account Number 00000000 Sourcewell Minnesota - City of Minneapolis. This allows Ariens Company to determine areas of focus, sales volume, customer registrations, sales reporting, administrative fees, etc. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, Ariens Company accepts P-Cards at no cost. PPT discount is not available for P-Card purchases. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 53 Describe your payment terms pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and accepted payment methods. HCMA Dealers are independently owned and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and financing options. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with Sourcewell discounted price) on all of the best solution that fits their organization. * 55 Describe any standard transaction documents items that you propose want Sourcewell to use consider as part of your RFP response. If applicable, provide a SKU for each item in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.)your proposal. Upload a sample of each your pricing materials (as if applicable) in the document upload section of your response. HCMA Dealers are independently owned Sourcewell pricing is 22% off Suggested List Price for all Ariens and operatedGravely products and accessories excluding the Gravely Atlas JSV. Transaction documents may vary from dealer to dealerSourcewell pricing is 12% off Suggested List Price for Gravely Atlas JSV and accessories. If we are awarded part Reference price lists in document upload section of our communications to the dealers will be to streamline the process and paperwork can be one of those areas. We will come alongside the dealers and help them when and if it is neededresponse for additional information. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? Yes. All machines sold by HCMA OEM/Component warranties prevail and authorized HCMA dealers receive a 4- year, 4,000-hour may exceed our standard warranty on new machines. This warranty begins on the date the machine is delivered to an end userwarranty. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not impose usage restrictions or other limitations. However, we do investigate at times that machines are being used for their intended purposes and by design as listed in our be covered under warranty. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one No. The travel time is usually the responsibility of the best warranty coverage plans with 4end-yearuser. However, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we do not cover mileage during the warranty periodhave provided transportation if urgency requires. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA We will provide coverage through the dealer or the customer's preferred service provider. If none is covering more markets than ever beforeavailable, if there was an area that a Sourcewell member had an issuethe customer may provide warranty service themselves. HCMA would not hesitate In many cases, the customer's in-house mechanics have been authorized to get a technician there to perform the necessary warrantyprovide warranty service. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA In many cases, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is covering more markets than ever before, if there was an area that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform the necessary warrantysatisfactory. * 51 50 What are your proposed exchange and return programs and policies? HCMA Exchange and its dealer channel does not have an exchange program return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to considered. In some cases where swap out a Sourcewell member has decided they purchased the wrong unit they may work with the servicing dealer and try to exchange the machine. This action faulty part if it is the complete privy of the local dealera simple task such as a faulty light. * 52 51 Describe any service contract options for the items included in your proposal. Service contracts are managed by the HCMA Dealer channel. Potentially but not limited to a service contract to be determined by the customer and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenance. The main reason is to help the customer in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coverage. These are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All We offer extended warranties receive at an additional cost. Cost is dependent on complexity and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a 2,000factory-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each supported warranty covers are provided in the attached warranty brochure. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. HCMA Dealers are independently owned and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and financing options. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution that fits their organization. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. HCMA Dealers are independently owned and operated. Transaction documents may vary from dealer to dealer. If we are awarded part of our communications to the dealers will be to streamline the process and paperwork can be one of those areas. We will come alongside the dealers and help them when and if it is neededprogram. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? YesWarrant issue inquiries are seamlessly taken care of by our trusted customer service team. All machines sold Our dedicated team assists our customers through every step of the process in order to ensure customer satisfaction. Ultimately, warranty issues are requested by HCMA and authorized HCMA dealers receive a 4- yearthe manufacturer, 4,000-hour standard to be brought to them, where they solve warranty on new machinesissues internally. This warranty begins on the date the machine is delivered to an end userWe will assist with this process. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, we do not impose usage Manufacturer warranties typically specify warranty restrictions or other limitationsactions that may cause a voided warranty. However, we do investigate at times that machines are being used for their intended purposes Our customer service team uses effective communications between customers and by design as listed in our warrantyend users. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? HCMA has one of the best warranty coverage plans with 4-yearTypically, 4,000-hour warranty coverage plans and with that we cover the parts and labor with the dealers. Due to the extensive footprint of our dealers and we uniform warranties do not cover mileage during the warranty periodrequire a technician. However, if such an instance arises, Courage Tactical will go above and beyond in providing excellent customer care. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Even though HCMA is covering more markets than ever beforeIn general, if there was an area uniform contracts do not require service technicians. In the rare case a problem arises that a Sourcewell member had an issue. HCMA would not hesitate to get a technician there to perform may require one, Courage Tactical will provide solutions for the necessary warrantyend user. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Even though HCMA is covering more markets than ever beforeWarranty issues are typically requested by the manufacturer, if there was an area that a Sourcewell member had an issueto be brought to them, where they solve warranty issues internally. HCMA would not hesitate to get a technician there to perform the necessary warrantyWe will assist with this process. * 51 What are your proposed exchange and return programs and policies? HCMA and its dealer channel does Products purchased from Courage Tactical come with a 365 day satisfaction guarantee. If the gear you ordered is not have quite what you had in mind, you can return the item for an exchange program to consideredor a refund on the purchase price (excluding shipping) within 365 days from the date of purchase. In some cases where For all returns that arrive damaged, or materially different than what was described on our site, we will provide a Sourcewell member has decided they purchased the wrong unit they may work return label. All returned items must be in perfect unused condition, with the servicing dealer and try to exchange the machine. This action is the all components, complete privy of the local dealerwith original packaging. * 52 Describe any service contract options for the items included in your proposal. Service contracts Courage Tactical will perform customization, alterations, hemming, patchwork, screen printing, embroidery, and hands on product training, if the order meets our threshold of $100,000.00. Courage Tactical offers free consulting for footwear with any uniform purchase. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 53 Describe any performance standards or guarantees that apply to your services (product longevity or wear- resistance). The uniforms offered in this RFP are managed built to the highest standards, bby industry recognized manufacturers with over 200 years of combined research and development. Our products offered are industry leading. If a problem occurs with your purchased item within the period covered by the HCMA Dealer channelmanufacturer's warranty, we will ensure the end user has their issue taken care of in a timely, and professional manner. Potentially but not limited * 54 Describe any service standards or guarantees that apply to a service contract to be determined by the customer your services (repairs, cleaning turnaround times, etc.). Courage Tactical has best in class communication standards. We will appropriately communicate lead times, build times, and dealer to support the needs of the customer or simple machine monitoring to inform customer time of maintenanceproduct information. The main reason is to help the customer We offer subject matter expertise for all brands we are offering in areas that will allow them to manage their business production without focusing all their attention on machine care. Extended warranty is also offered by HCMA. Two types of extended warranty coverage – Extended Base Machine Coverage and Extended Powertrain with Hydraulics Coverage. These are offered at various time and hour increments, from 2 year, 3,000 hours to 6-year, 10,000 hours. All extended warranties receive a 2,000-hour maintenance kit to ensure proper maintenance is done on the machine. Full details on what each warranty covers are provided in the attached warranty brochurethis RFP. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 55 Describe your payment terms and accepted payment methods. HCMA Dealers are independently owned Courage Tactical accepts the following payment terms: Net terms, Credit Card, ACH, Wire, and operated businesses. Because they are independently owned and operated their terms may vary or can be negotiated with them directly. Most commonly Net terms are 30 dayscheck. * 54 56 Describe any leasing or financing options available for use by educational or governmental entities. HCMA captive finance company ZAXIS finance provides leasing and We will offer financing optionson PO's greater than $50,000.00 if the agency/end user passes our financial background check. As a captive finance company for HCMA they work closely with HCMA dealers and work hard to help the customer with the best solution Financing incurs an interest charge that fits their organizationis negotiable. * 55 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. HCMA Dealers Upon placing an order, customers receive an emailed order acknowledgement, confirming the details of their order. Once the product is shipped, customers will receive an invoice with line item details, and other standard information. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do accept P-card purchases. There are independently owned no additional costs involved. Any P-card micro purchase over the standard $10,000 limit will be subject to our approval. * Table 11: Pricing and operatedDelivery Provide detailed pricing information in the questions that follow below. Transaction documents may vary from dealer Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to dealerconsider as part of your RFP response. If we are awarded part applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of our communications to your response. Our pricing model is line item specific and is based on multiple factors. Please see the dealers will be to streamline attachment in the process and paperwork can be one of those areas. We will come alongside the dealers and help them when and if it is neededdocument upload section. *