Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those services. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenario. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA * 47 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we replace the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead of replacing the entire product. * 48 Describe any service contract options for the items included in your proposal. NA * 49 What are your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollars. *

Line Item Question Response. 42 50 Do your warranties cover all products, parts, and labor? For our SPS-X parking sensors, we provide a 10-year warranty. We offer our customers an Unconditional 100% Satisfaction Guarantee on all support full replacement of the products we sellhardware. This is For our promise so that should there be any issue with the productwireless networking equipment, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond pass through the manufacturer's warranty so that which is one year. The warranty does not include the customer is fully satisfied with their productlabor to remove the warranted equipment or re-install the replacement equipment. If they are not satisfiedHowever, we will work provide this service through our network of installation and electrical contractors, and our customers can contract with them us to resolve the problemprovide this service, to provide hassle-free installation. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement partsThe entire warranty document has been uploaded. With STEM Supplies, the customer will always be taken care of! * 43 51 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These do not include any minor cosmetic changes or The Product is designed to withstand normal wear and tear from normal use under typical operating conditions when used for its original intent and in compliance with the installation and operating instructions supplied with the original equipment. The Limited Warranty does not apply to, and Company will not be responsible for, any defect in or damage to any Product caused by one or more of the productfollowing: - Installations that do not follow correct installation procedures as defined in the Company installation manual and other supporting documentation or are not in compliance with local regulations; - Damage from transportation or installation after customer has taken possession; - Equipment that has been improperly used, deployed for uses other than its intended applications, tampered with, altered, neglected, or misuse otherwise damaged, either internally or abuse externally or had attempted repairs; - Force majeure (e.g. weather, fire, or any acts of God, etc.); - Cosmetic defects which do not directly influence vehicle detection, or materially degrade form, fit, or function; and/or - Damage or cosmetic defects which cause the productoriginal serial number to be removed, altered or rendered unreadable. All manufacturing guidelines should be followed The entire warranty document has been uploaded for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those servicesmore details. * 44 52 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs are most efficiently handled by the customer (missing Warranty coverage includes hardware replacement only. Our hardware products have no moving parts, replacement parts, etc). For larger claims, we will work with so the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warrantychances of hardware going bad are very minimal. Because of the large range of types of warranty claimsthese facts, this is handled on a case-by-case scenariowe do not pay for technicians' travel time. * 45 53 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA No, when eleven-x goes through the pre-sale, sale, and implementation process we always ask the installation firm (Installer, Reseller or VAR) if they will do service after the initial install. The answer has always been a resounding “yes”, and we will continue with this practice. * 47 54 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Yes. Please find the relevant language from our warranty document that has been uploaded for the Sourcewell RFP. “Third Party Products. In the event that any manufacturer or supplier warranty or guarantee for any Third Party Product extends beyond the Warranty Period, upon expiry of the Warranty Period, eleven-x shall manage third party warranty claims, under the above RMA process for the Customer at no cost and use commercially reasonable efforts to transfer all right and interest in such warranty to the Customer. In the event the third party declines the warranty claim and the Third Party Product is not covered under the above Hardware warranty, eleven-x will quote repair or replacement to the Customer.” * 55 What are your proposed exchange and return programs and policies? Our standard warranty is 12 months for all of our hardware products. We offer have an optional 10-year warranty for our sensor that we typically charge customers an Unconditional 100% Satisfaction Guarantee on what we sellfor. Any customer that buys through the Sourcewell contract will receive the 10-year warranty (a USD$34 value) free of charge. If an entity has a product we sold fails sensor failure that cannot be solved via standard troubleshooting procedures and repaired remotely, then the customer will need to perform as advertised when used as intendedfollow our RMA (Return Merchandise Authorization) process. We will assign an RMA number, ask the end user to remove it and ship the sensor back and then ship a replacement sensor to them. If they prefer, we replace can have one of our authorized subcontractors will do the product or refund installation work on their behalf. We have uploaded a copy of our warranty that includes the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead RMA process as part of replacing the entire productour submission. * 48 56 Describe any service contract options for the items included in your proposal. NA * 49 What are your payment terms (e.g.Part of the managed services includes continuously monitoring the status of the wireless network & sensors, net 10and remotely troubleshooting any issues. Our Software is also delivered as a SaaS, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process required. We offer lease and financing options so under service contract for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order availability and make it updates. eleven-x has not historically offered any hardware maintenance and service contracts due to the very simple low failure rate of our hardware. Service requests are handled on a case-by-case basis and addressed based on the root cause of the service requirement. We are however planning and starting to create 100% accurate quarterly reporting on Sourcewell salesdevelop a service contract program with an anticipated launch in early 2024. * 52 Do you accept the P-card procurement Describe in detail your performance standards or guarantees, including conditions and payment process? If sorequirements to qualify, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contractclaims procedure, and the Sourcewell Price and Product Change Request Formoverall structure. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part You may upload representative samples of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. Line item discounts of 1057 Describe any performance standards or guarantees that apply to your services We provide our customers with a Service Level Agreement (SLA) with the following availability performance targets: Support Availability/Uptime - 99.99% off Gateway Availability (Supplied by eleven-x) - 99% Network Availability - 99.99% API Availability - 99.99% More details about our current published price on all items SLA can be found in categories other than technologythe uploaded documentation. Any technology products * 58 Describe any service standards or guarantees that apply to your services (e.g. roboticspolicies, dronesmetrics, 3D printers, virtual realityKPIs, etc.) will We provide our customers with a Service Level Agreement (SLA) with the following availability Case Priority Response, Restore, and Resolve Performance Objectives: Severity Level 1 (Critical) Response - 100% - 15 min Restoration - 100% - 2 hrs Resolution - 100% - 30 days Severity Level 2 (Major) Response - 95% - 30 min Restoration - 95% - 4 hrs Resolution - 95% - 30 days Severity Level 3 (Minor) Response - 95% - 60 min Restoration - 95% - N/A Resolution - 95% - 180 days More details about our SLA can be discounted at a rate of 5%. These items are outlined found in the supplemental document: Pricing uploaded documentation. We also have an incident response plan document that has been uploaded. * 59 Describe how you will measure cost savings and/or performance improvements with the utilization of your solutions. Measuring the performance of a community's curb management program is the greatest strength of our system when compared to software only solutions. The data being collected provides a highly accurate and Delivery – STEM Suppliesreliable view of true occupancy. Our published The data is collected 24-7-365 and stored indefinitely creating a reservoir of historical information for the utilization of each part of the curb being monitored. This historical information is used to report on changes to the system. For example, if the curbside manager decided to change the price of parking on products changes annually and rarely does a product or group the main street of products change price more than one time each year. In instances where pricing changestheir downtown to encourage parking on side streets, the Sourcewell contract proposed price would be appliedsystem can report on the curb utilization before and after the change was made. Our published prices for U.S. Customers The report is based on true occupancy of vehicles parking as opposed to incomplete data from payment transactions or annual parking studies. Another example of a curb management initiative is to improve payment compliance. Most communities struggle with understanding what their payment compliance rate is. The eXactpark solution continuously measures compliance by calculating the difference between true occupancy and payment occupancy based on payment transactions. The solution includes features to operationalize the real-time compliance rate so enforcement officers can do their job more effectively. Better enforcement leads to higher payment compliance because people are published in U.S. dollarsmore likely to pay next time they park after being issued a ticket. Our published prices for Canadian customers The eXactpark system can report on the compliance rate before and after the improvements are published in Canadian dollars. *initiated as a definitive measure of curbside management performance and return on investment.

Line Item Question Response. 42 47 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the HAIX offers a one-year limited manufacturer's warranty. See attached warranty so that the customer is fully satisfied with their productfor specific information. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and Warranty covers defects in materials or workmanship in footwear except in the manufacturer's warranty only stipulates case of: (a) Products that have been repaired or altered by anyone other than MANUFACTURER approved personnel; (b) Products that have been damaged by negligence or accident or by other circumstances beyond the products were reasonable control of MANUFACTURER; or (c) Products that have been improperly used for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the productmaintained, or misuse that have been subjected to abnormal conditions of use or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used maintenance not for their intended purpose we will work in conformity with the customers to get replacement parts MANUFACTURER's written instructions concerning use and correct the problem, but there may be additional costs associated with those servicesmaintenance. * 44 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs N/A - boots are most efficiently handled evaluated by HAIX and either replaced or sent to a an authorized repair center in the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenarioUS or Canada. * 45 50 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA We have authorized repair centers in both US and Canada. * 47 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? No other manufacturers are part of our proposal. * 52 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what Dealers will have their own exchange and return processes, policies and fees, if any. For orders placed directly with HAIX® North America, Inc., we sellstrive to provide the highest quality products and service. If a an item does not meet with your satisfaction, you may return it and we will gladly exchange your item or credit your original method of payment, excluding shipping and handling charges within 30 days of the invoice date. If you were shipped product we sold fails due to perform as advertised when used as intendederror, we replace you will receive full credit. The complete policy is available in the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead documents tab of replacing the entire productthis proposal. * 48 53 Describe any service contract options for the items included in your proposal. NA Certain styles offered by HAIX can be retread or repaired by our partners NuShoe (US) and Quick Cobbler (Canada). Extended Wear program information for this service is attached in the documents. * 49 What Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 54 Describe any performance standards or guarantees that apply to your services HAIX is a footwear manufacturer. However, we do guarantee 100% compliance with all NFPA Standards applicable to the footwear we are including in this proposal, including our entire line of Structural Fire Boots and EMS Boots, and a selection of Station Boots. We also offer a 30-day money-back guarantee for all of our products returned in original packaging and in sellable condition (unworn, unsoiled, unpolished, unsealed). * 55 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) HAIX is a footwear manufacturer. However, we offer several complimentary services associated with our products. We offer free NFPA 1851 virtual Training and Certification for footwear PPE. We also offer instructional videos for cleaning and decontaminating footwear. We offer authorized, no-cost repairs for our boots under certain circumstances, as determined by our excellent customer service department. * 56 Describe your payment terms (e.g.and accepted payment methods. Each authorized dealer will have their own process for offering payment terms to sourcewell members. If the order is placed directly with Haix, net 10, net 30)? Net 30 members may apply for payment terms with our customer service department. We also accept all major credit cards and PayPal. * 50 Do you provide 57 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. N/A * 58 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Schools forms, terms and other publicly funded agencies are automatically extended credit terms with no application process requiredconditions, service level agreements, etc.). We offer lease and financing options for Upload a sample of each (as applicable) in the document upload section of your response. HAIX typically receives purchase of capital items through a third party that requires completion of a short financing applicationorders or invoices from our customers. Our authorized dealers transaction documents may differ depending on the purchase. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 59 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? HAIX Authorized Dealers will have their own policies in regards to accepting P-Cards cards and any fees associated to using a P-card. If the order is placed directly with HAIX: HAIX accepts P-cards that are acceptedassociated with a major credit card. There are no additional costs when a customer wants to pay with a P-Cardfees. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 60 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts HAIX would like to offer a percentage discount off of 10our MSRP pricelist of all of our Structure boots, EMS boots, Station boots and accessories. Please see attached pricelists and product sheets for our offering. * 61 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 20% off of MSRP * 62 Describe any quantity or volume discounts or rebate programs that you offer. N/A * 63 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. All other footwear in our current published price on inventory can be made available upon request. * 64 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items in categories other than technologylike pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) Identify any parties that impose such costs and their relationship to the Proposer. No additional charges will be discounted at a rate of 5%associated with this proposal. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product * 65 If freight, delivery, or group of products change price more than one time each year. In instances where pricing changes, shipping is an additional cost to the Sourcewell contract proposed price would participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, shipping and delivery will depend on the authorized dealer the order is purchased through. If ordered directly through Haix, shipping costs will be applieddetermined based on ship to location. Our published prices * 66 Specifically describe freight, shipping, and delivery terms or programs available for U.S. Customers are published Alaska, Hawaii, Canada, or any offshore delivery. Freight, shipping and delivery is available for Alaska, Hawaii, and Canada. * 67 Describe any unique distribution and/or delivery methods or options offered in U.S. dollarsyour proposal. Our published prices HAIX has a distribution department responsible for Canadian customers are published in Canadian dollarstaking orders, sending to our warehouse and tracking invoice information. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty, this is applied to all our products. Some products offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We offer believe our customers an Unconditional need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee on all of the products we sell. This Policy It is our promise so that should there be any issue with the product, we School Health Corporation will do everything possible to ensure that our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully customers are completely satisfied with their productour products and services. If they you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, we will work Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx or fax him at 000-000-0000 (See: Doc 1, Sourcewell Warranty Information.doc under Warranty Documents) If goods are damaged upon arrival, please mark the shipper's document "received damaged" sign it, keep a copy for your records, and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with them to resolve the problemvisual damage should be refused. Based Freight carrier shipments with visual damage should be noted on the type of product, the course of action may vary from a full replacement carrier's freight bill "received damaged" and that portion of the product to delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a refund or to replacement partsrestocking fee. With STEM Supplies, the customer will always be taken care of! Please contact our Customer Care Center if you have any questions. * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These No, they do not include impose usage restrictions or any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those servicesother limitations that adversely affect coverage. * 44 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? GenerallyTechnicians do not perform work in the field. If a warranty repair is needed, most warranty repairs are most efficiently handled by a prepaid return label will be provided to return the customer (missing parts, replacement parts, etc). For larger claims, we will work with product to the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenarioappropriate facility for repair/replacement. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA Warranty repairs are done in our Calibration Part and Repair department in Rolling Xxxxxxx or at the manufacturer’s facility depending on the product. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by their manufacturer’s warranties and a one-year limited School Health warranty that is applied to all our products. * 51 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee Guaranteed Your satisfaction is guaranteed for all purchases. You may return any item within 30 days, except for items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided on what we sellthe back of our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If a product there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we sold fails to perform as advertised when used as intended, we may replace the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead of replacing the entire productshipment. * 48 52 Describe any service contract options for the items included in your proposal. NA School Health Corporation offers various product-related service options such as AED program management and site visits, electronic health records, and calibration and repairs on vision and hearing equipment. We have a leasing program that members can use to purchase AEDs or other emergency response products. For members to determine the best service program, we have multiple meetings to make sure they understand their options. We then quote the service that is best for them using the contract. SH Connect - School Health has designed a state-of-the-art program management service that is online to monitor and maintain your emergency response equipment. This program is called School Health Connect. You can purchase the program management service along with site visits to check your AEDs annually to ensure proper upkeep and replacement of all accessories. This program also tracks all your emergency response equipment and CPR training to make sure no critical accessories expire. For instance, your AEDs need batteries and pads to be replaced by a certain date as well as your Narcan and bleeding control products have expiration dates. All these can be monitored within this program online as well as maintaining your employee's certifications in CPR and First Aid. (See: Doc 4, SH Connect.pdf under Marketing Plan Documents) AED Rescue Ready Services (See: Doc 15, Zoll Rescue Ready Services.pdf under Additional Documents) Program management differs from one organization to the next so there are several programs to choose from based on the members' needs. We will ask the right questions to determine which program is best for them and provide them with a quote using our Sourcewell pricing. Most contracts are either a 2 or 4-year term. PlusTrac Essential – Includes prescription, medical authorization, program data entry and tracking, AED status and accessory tracking/reporting, Responder certification tracking/reporting, AED alerts and notifications, FDA/Manufacturer recall alerts, and customer support online. PlusTrac Professional – This program includes everything in the PlusTrac Essential with additional features: AED program deployment and activation plan, program launch event, compliance guarantee documentation, and post- event review with a loaner AED. PlusCare Preferred – This program includes everything in the PlusTrac Professional plus on-site service & maintenance. PlusCare Advanced – This program includes everything in PlusCare Preferred as well as replacement accessories. * 49 What are 53 Describe your payment terms (e.g., net 10, and accepted payment methods. School Health Corporation's payment terms are net 30)? Net 30 . * 50 Do you provide 54 Describe any leasing or financing optionsoptions available for use by educational or governmental entities. School Health has a leasing program available for all Sourcewell members with co-branded marketing for Sourcewell/School Health. The leasing program is for capital equipment and covers the following medical products & solutions: (See: Doc 11, especially those Sourcewell Leasing.pdf under Marketing Plan) • AEDs • Evacuation Chairs • Vision Screeners • Hearing Screeners • Furniture • Modalities • TAPit® • Any Capital Equipment The leasing options are cost-effective and tailored to meet the needs of our Sourcewell customers. We are also interested in talking with NCL Government Capital to see if we can start utilizing a Sourcewell vendor. Our current plan offers flexible financing solutions, a wide variety of equipment, and benefits like tax advantages, overcoming budgetary limitations, and conversation of cash flow make financing a smart choice. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms connection with no application process required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFPcontract (order forms, the template Contractterms and conditions, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g.service level agreements, line-item discounts or product-category discountsetc.). Provide detailed pricing data Upload a sample of each (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off For customers that like to utilize our current published Sourcewell contract and do not have the ability to purchase online, we have an easy order form. The form has the most popular and deeper discounted products listed on an excel spreadsheet that calculates the Sourcewell price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined as you fill in the supplemental document: Pricing quantities. We can design one for emergency response items that would include our AEDs and Delivery – STEM Supplies. Our published price on most popular products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, within the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsemergency response categories. *

Line Item Question Response. 42 48 Do your warranties cover all products, parts, and labor? All our products have their respective quality certifications, tests and factory guarantees. We offer also have factory support as an authorized distributor of the brands offered which guarantees our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly immediate response and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement partsequipment in case of any defect. With STEM Supplies, the customer will always be taken care of! (Authorized dealer letters attached) * 43 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and We never limit our client, even if our company must lose money we are able to exceed the manufacturer's warranty only stipulates that guarantee offered by the products were used for their intended purpose. These do not include factory to always satisfy our customer with any minor cosmetic changes or wear and tear from normal use unforeseen event in the quality of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those servicesequipment. * 44 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? GenerallyYes, most our technical representative / firefighter is available to travel to review any issue whether or not within the warranty repairs are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenarioour products. * 45 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA No warranty limits regarding geographic location within the USA. * 47 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Yes, usually we passed the warranties to the original manufacturer, However, if it is a product that was supplied by our company, we always respond to our customers to maintain maximum customer satisfaction, which is always our priority in this business. * 53 What are your proposed exchange and return programs and policies? We offer According and following our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intendedISO Quality procees, we replace the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts response to the customer instead of replacing in just a few hours with the entire productRMA and replace the Item ASAP. * 48 54 Describe any service contract options for the items included in your proposal. NA Training course that complements the use of the equipment acquired by the customer. As a cross-selling strategy, we always add some extra items within the sales package offered, such as gloves, tools, other that are for everyday use as a gift to the end user. We always offer samples of products and equipment to the customer for them to use and test in the field. This is accompanied by an educational talk about the characteristics of the item that is taking the sample. * 49 What are 55 Describe your payment terms (e.g.and accepted payment methods. Wire transfers, net 10Credit Card, net 30)? Net 30 Goverment Credit Cards, Zelle, etc. * 50 Do you provide 56 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. Net 30 or Net 45 available to the goverment customers. * 57 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Schools forms, terms and other publicly funded agencies are automatically extended credit terms with no application process requiredconditions, service level agreements, etc.). We offer lease and financing options for Upload a sample of each (as applicable) in the purchase document upload section of capital items through a third party that requires completion of a short financing applicationyour response. No documents. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we are able to accept P-Cards are acceptedCards. There are no additional costs when a customer wants to pay with a P-CardNo extra cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts Our price list includes the following equipment: NFPA 2018 Self- Contained Breathing Apparatus (SCBA) - 4500 PSI (HIGH PRESSURE) VERSION, CYLINDERS - 4500 PSI (HIGH PRESSURE) VERSION, MASKS, RIT Bags and Accessories, Fill Adapters and Hoses, Mask Accessories, Cleaners, Disinfectants, and SCBA Wash Accessories. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Our price list shows a discount of 10approximately 38% off our current published price on MSRP for each item. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Our prices offer a discount as long as the purchase order is for the minimum quantities listed in the Prices List for each item required. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We are able to offer items for any other item that is not listed according to the brand, SKU or model suggested. However it is important to know the quantity required to be able to offer a good discount, for this reason this type of request will be answered with a quotation. We reply and respond RFQ almost Immediately. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Inspections, installations and training can be included free of charge if the customer's order is for a quantity of at least 50 units or more. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in categories other than technologydetail the complete freight, shipping, and delivery program. Any technology products (e.g. roboticsOur prices already include shipping cost in US or Canada. * 65 Specifically describe freight, dronesshipping, 3D printersand delivery terms or programs available for Alaska, virtual realityHawaii, Canada, or any offshore delivery. Our prices already include shipping and handling in the USA or Canada. Outside this territory freight will be quoted separately. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Our company has business accounts/contracts with several freight foward agents throughout the United States to storae, consolidate, move and ship cargo to any destination. We also use regular freight forwarders such as UPS, Fedex, etc.) will be discounted at a rate . depending on the volume of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarscargo. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sellYes. This Warranty document is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possibleuploaded. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those services. No * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenario. Yes * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA Warranty repairs are provided as factory direct or through one of the (7) dealer partners' service departments. We also work very closely with any departments' with their own internal service facilities and will facilitate a warranty repair through their service techs, supported with guideance from our warranty department. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will assist the customer with facilitating these repairs or parts replacement. In most cases we are able to expedite these processes much quicker then the customer has the ability to. * 51 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we will replace the product or refund defective component. Depending on the purchase price. In certain situations where it is more appropriaterequirements of the component manufacturer and their warranty, we provide replacement parts the defective item may be requested to the customer instead of replacing the entire productbe returned to us for proper processing. * 48 52 Describe any service contract options for the items included in your proposal. NA We do offer a service contract that is tailored to the customers specific needs and a fee is then incorporated into the customers proposal. Recent programs have generally been for the first year only. * 49 What are 53 Describe your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process requiredaccepted payment methods. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing applicationchassis prepay option but otherwise do not require any percentage to be paid up front. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (Balance or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all due upon acceptance of the items that you want Sourcewell remounted ambulance, paid prior to consider as part its departure from our facility. Check, Cashier's Check, or wire transfer of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in funds are the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsacceptable payment methods. *

Line Item Question Response. 42 83 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! Yes * 43 84 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty The only stipulates that the products were used restrictions would be "proper usage", for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, example vandalism or misuse or abuse of the producta product that resulted in a repair would not be covered, nor would weather damage. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose In these cases we will work with the customers customer to get replacement parts and correct determine the problem, but there may be additional costs associated with those servicesbest course of action. * 44 85 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? GenerallyYes, most warranty repairs are most efficiently handled by the unless a customer (missing parts, replacement parts, etc)requests a special service. For larger claimsexample, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claimsa decrease in coverage for a price concession, this is handled on a case-by-case scenarioor an overtime service call. * 45 86 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA Guam would be the main area we could provide no service and in some cases we have outsourced the work. We have a limited presence (as do all elevator companies) in both South Dakota and Maine due to low demand, but this would be discussed with the customer prior to signing a contract. * 47 87 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We provide full warranty coverage for other manufacturers as required or outlined in the customer's contract. In fact, more than half our service base is manufacturers other than Schindler. * 88 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If provide a product we sold fails to perform as advertised when used as intendedservice, we replace the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead of replacing the entire productso this would not be applicable. * 48 89 Describe any service contract options for the items included in your proposal. NA We propose multiple levels of coverage, all of which are included in our current Sourcewell contract: - Inspection Only Maintenance - Time and Material Repairs - Full Maintenance (Most commonly "as needed", but also monthly and quarterly if requested) - Custom Maintenance Program * 49 What are 90 Describe, in detail, your payment terms (e.g.approach to providing both maintenance and repair for your units in service. Maintenance is specific to each unit type based on customer requirements, net 10OEM recommendations, net 30)? Net 30 * 50 Do you provide leasing or financing optionsusage, especially those options that schools condition, age, and governmental entities may need jurisdictional requirements among other factors. Repair is also specific to use in order each unit, and will be discussed with the customer as needed to make certain acquisitions? Schools insure it is meeting the customer's long and other publicly funded agencies are automatically extended credit terms with no application process required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract templaterange goals. For example, indicate whether your dealer network is included in your response does the customer want a short-term, yet safe and whether each dealer effective solution that will extend the unit life by 2-3 years...or are they looking for a more substantial upgrade that will improve energy efficiency and extend unit life by 20 years? All options are available to customers and Schindler will collaborate with facility managers to determine the best available approach. For maintenance specifically, Xxxxxxxxx'x real-time scheduling tool allows Schindler to place customer requests, local inspection authority work, or 3rd party tasks into our technician's daily work flow. In Xxxxxxxxx'x Service Excellence model these additional item are pulled into our technicians Field Link (or some other entityiPhone app) will process when they arrive at a location to complete preventative maintenance. Working through our proprietary service delivery systems, we are the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information first in the questions that follow belowindustry to fully integrate all our service technology. Keep tools into one seamless platform. 91 How does your elevator dispatch system adapt to different trafic patterns and peak usage time to ensure optimal performance and user satisfaction? Our product PORT will allow for efficiency in mind that reasonable price dispatching if installed on new equipment. Describe in detail your performance standards or guarantees, including conditions and product adjustments can be made during the term of an awarded Contract as desribed in the RFPrequirements to qualify, the template Contractclaims procedure, and the Sourcewell Price and Product Change Request Formoverall structure. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part You may upload representative samples of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. Line item discounts of 10% off our current published price on all items in categories other than technology92 Describe any performance standards or guarantees that apply to your services Our contracts are monitored for members with industry KPI standard to ensure equipment is maintained above A.17.3 code requirements. Any technology products * 93 Describe any service standards or guarantees that apply to your services (e.g. roboticspolicies, dronesmetrics, 3D printers, virtual realityKPIs, etc.) will be discounted at a rate of 5%MTBC, Callbacks, Uptime. These items are outlined in * Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollars. *text.

Line Item Question Response. 42 49 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all The Xxxxxxx-Xxxxxxxx Company will warrant products outlined with the below Terms and Conditions, however labor is not included as this is for supplies only. xxxxx://xxx.xxxxxxx-xxxxxxxx.xxx/terms-and-conditions#standard-tc Seller warrants to Buyer that as of the products we selldate of shipment: (a) the goods manufactured by Seller shall conform to Seller's then-current quality control specifications for manufacturing such goods; (b) the goods shall be subject to any label warranty affixed to the container or packaging of such goods; (c) Seller has good title to such goods; and (d) such goods are free and clear of all liens and encumbrances created by Seller. This is our promise so that should there The above warranties extend only to Buyer. Except for an express written limited warranty signed by an authorized representative of Seller, no other statement or warranty, written or oral, including statements in any marketing brochure or promotional literature, shall be any issue with the productbinding upon Seller. SELLER SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, we will do our best to resolve that problem as quickly and efficiently as possibleWHETHER ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 50 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were Products will not be warranted if used for their outside of its originally intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those services. * 44 51 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenario. Yes * 45 52 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA No * 47 53 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? The Xxxxxxx-Xxxxxxxx Company requests all original manufacturers to offer a comprehensive warranty plan. All vendors doing business The Xxxxxxx-Xxxxxxxx Company must go through a strict approval process and accept all Terms and Conditions of The Xxxxxxx-Xxxxxxxx Company. This allows the very best vendor products offered to customers nationwide. These manufacturers regularly go through line reviews with leadership to ensure the best prices are offered and the core business values align with The Xxxxxxx-Xxxxxxxx Company. * 54 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sellIn no case are goods to be returned to Seller for credit without prior written authorization by Seller in accordance with Seller's standard return policy. If a Policy - The Xxxxxxx-Xxxxxxxx Company accepts all returns, as long as product we sold fails to perform as advertised when used as intendedis in resalable condition, we replace the product meaning not tinted or refund the purchase priceopened. In certain situations where it is more appropriate, we provide replacement parts Special orders are subject to the customer instead of replacing the entire productmanufacturers return policy, which will be disclosed if requested. * 48 55 Describe any service contract options for the items included in your proposal. NA The Xxxxxxx-Xxxxxxxx Company extends all warranties and services offered by its various vendors. * 49 What are DocuSign Envelope ID: D7CE6D28-1DF1-4DEC-A42C-6607E72DAE65 56 Describe your payment terms (e.g.and accepted payment methods. net 30 We accept EFT, net 10P-Card, net 30)? Net 30 all major credit cards, cash * 50 Do you provide 57 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. The Xxxxxxx-Xxxxxxxx Company does offer financing options for power equipment sold through the store location(s). * 58 Describe any standard transaction documents that schools and governmental entities may need you propose to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms connection with no application process required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFPcontract (order forms, the template Contractterms and conditions, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g.service level agreements, line-item discounts or product-category discountsetc.). Provide detailed pricing data Upload a sample of each (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. roboticsWhen requested, drones, 3D printers, virtual reality, etc.) The Xxxxxxx-Xxxxxxxx Company sales representative will be discounted at produce a rate of 5%. These items are outlined in quote for the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, participating agency with the Sourcewell contract proposed price would be appliednumber notated at the top. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsAll particpating members can request this document at any time during the sale process. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Warranty Policy All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. Some products offer an extended manufacturer's warranty, and this is usually notated in our virtual catalog/printed catalog. School Health goes beyond the standard warranty to offer a satisfaction guarantee policy. We offer believe our customers an Unconditional need to be 100% satisfied with the products and services they receive from us. Satisfaction Guarantee on all of the products we sell. This Policy It is our promise so that should there be any issue with the product, we School Health Corporation will do everything possible to ensure that our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully customers are completely satisfied with their productour products and services. If they you are not satisfied for any reason, simply call our Customer Care Center at 000-000-0000, or send an email to: xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx If you are not satisfied, we will work Xxx Xxxxxx, President of School Health Corporation asks that you send him an email to xxxxxxxxx@xxxxxxxxxxxx.xxx, or fax him on 000-000-0000. If goods are damaged upon arrival, please mark the shipper's document “received damaged,” sign it, keep a copy for your records and call our Customer Care Center and the shipping company immediately, as time limits for claims may apply. UPS shipments with them to resolve the problemvisual damage should be refused. Based Freight carrier shipments with visual damage should be noted on the type of product, the course of action may vary from a full replacement carrier's freight bill “received damaged” and that portion of the product to delivery should be refused. Some colors and finishes may differ slightly from our catalog representation: color swatches are available at no charge upon request. Returns or exchanges may result in a refund or to replacement partsrestocking fee. With STEM Supplies, the customer will always be taken care of! Please contact our Customer Care Center if you have any questions. * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These No, they do not include impose usage restrictions or any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those servicesother limitations that adversely affect coverage. * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? GenerallyTechnicians do not perform work in the field. If a warranty repair is needed, most warranty repairs are most efficiently handled by a prepaid return label will be provided to return the customer (missing parts, replacement parts, etc). For larger claims, we will work with product to the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenarioappropriate facility for repair/replacement. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA Warranty repairs are done in our Calibration Part and Repair department in Rolling Xxxxxxx or at the manufacturer's facility depending on the product. If a warranty repair is needed, a prepaid return label will be provided to return the product to the appropriate facility for repair/replacement. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All items sold are backed by their manufacturer's warranties and a one-year limited School Health warranty that is applied to all our products. * 51 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee Guaranteed Your satisfaction is guaranteed for all purchases. You may return any item within 30 days, except for items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply. Detailed return information is provided on what we sellthe back of our packing slips that are included with your shipment. Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If a product there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we sold fails to perform as advertised when used as intendedmay replace the shipment. * Software Return Policy In keeping with software industry standards, we replace will gladly accept returns of packaged software within 30 days of purchase in an unopened package only. Software that is purchased as a download is considered open at the time of purchase. Software that has been opened or purchased as a download may only be replaced with identical software/media within 30 days if the originally purchased software is defective. Many titles have trial versions available via download. This allows prospective buyers to evaluate the product or refund at their leisure to ensure that the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead of replacing the entire product. * 48 Describe any service contract options for the items included in your proposal. NA * 49 What are your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etcsoftware meets their needs before purchasing.) will be discounted at a rate of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollars. *

Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This The vast majority of what we sell doesn't require service, while the remainder is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based user-serviceable (replacing a net on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! soccer goal) * 43 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates applies to products that the products were used for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those services. * 44 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? GenerallyNot applicable * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, most or are these warranties issues typically passed on to the original equipment manufacturer? If we sold the product to the customer, and there is a warranty repairs are most efficiently handled by claim with the customer (missing parts, replacement parts, etc). For larger claimsmanufacturer, we will work generally resolve the warranty claim with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenariobehalf. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA * 47 48 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we most commonly replace the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts to the customer instead of replacing the entire product. * 48 49 Describe any service contract options for the items included in your proposal. NA None * 49 50 What are your payment terms (e.g., net 10, net 30)? Net 30 * 50 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes Schools and other publicly funded agencies are automatically extended credit terms with no application process cr required. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing applicationparty. * 51 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' Members’ purchase orders. We will use a Sourcewell-specific price code on orders for from customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. sales * 52 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities Members for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 54 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing product- ca materials (if applicable) in the document upload section of your response. res Line item discounts of 1011% off our current published price on all most items. Lin Product" (designated with a special red "G" logo in our catalog and websites Other items in categories may have other than technologydiscount levels. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM SuppliesSee our price proposal for further details. Our published price on products typically changes annually annually, and rarely does a product or group of products change changes price more than one time each yearonce during the year due to changes in material costs or other factors. In instances where pricing changesthose situations, the Sourcewell contract proposed price Contract discount would be appliedapplied to the most current published price. Our published prices for U.S. Customers customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollars. * 55 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. 11% off our current published price on most items, 3% off the published price of our exclusive "Only From Gopher" products (designated with a special red "G" logo in our catalog and websites) , and certain other items may have other discount levels. * 56 Describe any quantity or volume discounts or rebate programs that you offer. Rebates of the following amounts will be provided to those customers based year: 1% rebate on sum of orders whose total is between $10,000 and $2 Rebates are paid in the same currency in which the invoices were paid. * 57 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We can easily procure and supply products that we don't normally stock from our existing suppliers. In those situations, we would calculate a published price for the product according to the same method we calculate the published prices on other items from that supplier. Then we would apply the Sourcewell discount to arrive at the Sourcewell customer's final price. * 58 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Any sales tax required to be collected will be charged according to the laws of each taxing authority and the tax-exempt status of each customer. * 59 If freight, delivery, or shipping is an additional cost to the Sourcewell Member, describe in detail the complete freight, shipping, and delivery program. Orders that ship by parcel method from our warehouse using our standard delivery method to any of the 48 states will ship with no additional shipping charges. Orders that ship by truck to any of the 48 states will have 10% of the merchandise total added to the order as the shipping charge. If the shipping location has no loading dock, and the order requires shipment by truck, a liftgate-equipped truck is required for delivery and an additional $90 is added to the cost of shipping. Customers can opt to have orders that ship by truck delivered to a particular location in their building (Room of Choice delivery") for an additional $349 We can immediately quote the additional cost for expedited or overnight shipping to a customer at the time of their order. * 60 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Parcel shipments to Alaska, Hawaii and many Canadian addresses will have 17% of the merchandise total added to the order as the shipping charge. Parcel shipments to parts of Canada identified as "Remote Locations" by Fed Ex will have shipping charges calculated at the time of the order. Truck shipments to Alaska, Hawaii and Canada will have shipping charges calculated at the time of order. * 61 Describe any unique distribution and/or delivery methods or options offered in your proposal. Orders for stocked products received by 4PM CST are packed and shipped the same day. Because of our location, the majority of orders for stocked products shipping by parcel within the 48 states arrive to the customer 2 business days after the order is shipped and 95+% arrive within 4 business days. We strive to ship the customer's order complete one time for their convenience. We are happy to consolidate multiple orders into a single shipment or to divide and deliver a single order to multiple locations. We use over-engineered shipping materials and methods, including high- crush strength boxes, properly packed and filled boxes with no voids, and extra packaging (like shrink-wrapping or wooden crating as needed) to ensure product arrives undamaged to the customer. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sellYes. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These warranties do not include contain any minor cosmetic changes usage restrictions or wear limitations. However there are basic maintenance elements outlined in our product information. We feel this approach is best to provide our customers the highest quality warranty service and tear from normal use of the product, our products without imposing significant worry or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers limitations to get replacement parts and correct the problem, but there may be additional costs associated with those servicesa customer's purchase. * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? GenerallyYes, most warranty repairs our costs for these services are most efficiently handled by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenarioincluded in our warranties. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA No. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We cover warranty service for all items included with our systems. The lone exception is for repair of maintenance equipment which requires skilled labor beyond our typical scope. * 51 What are your proposed exchange and return programs and policies? We offer Our items are generally of a type that would not support a return policy without defect. As a testament to our customers use of high quality components defects are exceedingly rare. A-Turf has an Unconditional 100% Satisfaction Guarantee on what we sellexcellent track record in terms of overall product quality. If However if upon examination a defective product we sold fails component is discovered our policy is to perform as advertised when used as intended, we replace the product or refund the purchase price. In certain situations where it is more appropriate, we provide replacement parts defective item at no additional charge to the customer instead of replacing the entire productend user. * 48 52 Describe any service contract options for the items included in your proposal. NA * 49 What Service contracts and maintenance programs are your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process required. We offer lease and financing options for the purchase available through our national network of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%certified installers. These items are outlined in not included as part of our pricing as they are not required elements of maintaining the supplemental document: Pricing products. * 53 Describe your payment terms and Delivery – STEM Suppliesaccepted payment methods. Our published price terms are flexible ranging from Net 30 to custom terms for government and educational entities. Terms can sometimes be negotiated or extended based on products changes annually and rarely does a product or group the needs of products change price more than one time each yearspecific entities. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsWe also offer financing options to members who require additional access to funding. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sell. This is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of covers the product to a refund or to replacement partsand include factory labor. With STEM Supplies, See the customer will always be taken care of! Warranty statement located in the price list and included in the attached section for complete details. * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturer's warranty only stipulates that the products were No, as long as they are used for their the intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed See Xxxxxx's warranty statement attached for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts and correct the problem, but there may be additional costs associated with those servicescomplete details. * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? GenerallyThis is not offered, as the majority of the time the customer sends the product or part back for warranty consideration. Our reps, factory and distribution can handle most warranty repairs are most efficiently handled issues on their scheduled visit, if requested by the customer (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenarioend user. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA Remote locations may require the user to return the product, if we can't assist them over the phone or on a Teams, Zoom or other communication. Our return rate is extremely low. We also sell all over the world, and this hasn't been an issue. We do have a Whelen certified repair facility in Canada. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We are only able to warranty our products. We do not have the knowledge or access to other suppliers' parts to properly fix their problems. * 51 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sellExchanges are processed through the seller. If a product we sold fails to perform as advertised when used as intendedthe agency purchased direct from Whelen, we replace have an RMA that needs to be completed, a simple process. Return policy will be at the product discretion of the distributor who the member purchased from. If it's a common use item, they may exchange or refund take back with no restocking fee. Whelen has a 25% restock fee, and requires an RMA form to be completed, if the purchase price. In certain situations where it is more appropriate, we provide replacement parts member want to the customer instead of replacing the entire productreturn for credit. * 48 52 Describe any service contract options for the items included in your proposal. NA We are only offering product, and do not have any service contract for our offering. * 49 What are 53 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. Net 30 Days'. Check, wire transfer or credit card. * 50 Do you provide 54 Describe any leasing or financing options, especially those options available for use by educational or governmental entities. This is not standard in our industry and is not an option. * 55 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? Schools forms, terms and other publicly funded agencies are automatically extended credit terms with no application process requiredconditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We offer lease do not have any standard ordering forms. We accept customers Purchase Orders by email, fax or mail. Please see Xxxxxx's Standard Terms and financing options for the purchase of capital items through a third party that requires completion of a short financing applicationConditions which are attached. We have included our commercial Warranty statement. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are acceptedWe will accept credit cards; this may vary by distributor. There are is no additional costs when a customer wants cost to pay member by paying Xxxxxx with a P-Cardcredit card. This may vary by distributor. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts For US customers, a 41% discount off of 10List/MSRP is being offered. For Canadian customers, a 35% discount off our current published price on of (List/MSRP Multiplied by the exchange rate) at time of order is being offered. The product selection will include all items listed in categories other than technologythe price lists which are attached for your review. Any technology * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. For US customers, a 41% discount off of List/MSRP is being offered. For Canadian customers, a 35% discount off of (List/MSRP Multiplied by the exchange rate) at time of order is being offered. The product selection will include all items listed in the price lists which are attached for your review. * 59 Describe any quantity or volume discounts or rebate programs that you offer. There are no standard quantity discounts being offered. The sales team or participating distributor may offer discounted pricing to a particular customer based on the individual circumstances. * 60 Propose a method of facilitating “sourced” products (e.g. roboticsor related services, droneswhich may be referred to as “open market” items or “nonstandard options”. For example, 3D printersyou may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. If the item is not on the attached or current price list at the time of the order, virtual realitya quote can be supplied at the member's request. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, etclist costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. We are only quoting on the items. We are not quoting on service training, etc.(lnstallation is being offered through participating distributors only, see attached.) will be discounted This is no different than buying pencils at Staples. Our sales team is motivated to insure a positive buying experience. For Canadian members, we adjusted the price calculation and discount to include the exchange rate, Goods and Service Tax and Customs and Duty. See # 57 and #58 above. Some participating distributors may offer installation at a rate of 5not to exceed $115 an hour, with miscellaneous supply (cable, wires, connectors, cable lies, etc .. ) charge not to exceed $165 per vehicle. If states require a Participating Addendum "PA", we will subtract any administration fees from our discount. Example: A state has a 1% administration fee, we will adjust their discount to 40% (41%-1%) for US customers. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product * 62 If freight, delivery, or group of products change price more than one time each year. In instances where pricing changes, shipping is an additional cost to the Sourcewell contract proposed price would participating entity, describe in detail the complete freight, shipping, and delivery program. Minimum order for free freight is $50. See #63. Freight is pre-paid to the US and Canada (Canada by participating distributors, only), Except Yukon, Nunavut, NW Territory, HI and AK and offshore deliveries, by UPS Ground or similar, at Whelen's or the participating distributor's discretion. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Customer will be appliedresponsible for freight charges to AK, HI (unless the order for AK or HI is $1,000 or more) and offshore deliveries. Our published prices Canada customers: See adjusted discount in #57, #58 & #62 above. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We will survey our distributors once we have a contract, so they can review and determine if they can meet all the requirements of this agreement and if they'd like to participate in this opportunity. They will need to agree to all of the terms and conditions. Having participating distributors across North America will ensure prompt attention to your member's needs. Distributors will have commodity items in stock for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsquick delivery. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? We offer our customers an Unconditional 100% Satisfaction Guarantee on all of the products we sellProducts, parts and workmanship yes. This Labor is our promise so that should there be any issue with the product, we will do our best to resolve that problem as quickly and efficiently as possiblenot included. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their productSee attachment. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee No usage restrictions on SLT (solar only) models. Hybrid models have one exception. Hybrid models are only limited by the backup generator's manufacturer warranty which is generally 1000 hours. Reaching this threshold has never happened before though as solar is the primary power source and the manufacturer's warranty only stipulates that the products were used for their intended purpose. These do not include any minor cosmetic changes or wear and tear from normal use of the product, or misuse or abuse of the product. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers generators rarely have to get replacement parts and correct the problem, but there may be additional costs associated with those servicesrun. * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Generally, most warranty repairs are most efficiently handled by No. This is generally not a factor as we can mail parts to the customer (missing parts, user for easy replacement parts, etc). For larger claims, we will work with in the manufacturer on the customer's behalf to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenariofield. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA No there is no area we could not provide this support. The first method is phone call or Facetime/video call which will easily allow customers to diagnose and repair if there is an issue with the unit in minutes 99% of the time. Rarely does a technician need to go the field but can if necessary. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Yes, we will cover the issue and deal with our supplier separately. * 51 What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sellwill put the new part in the mail immediately. If a product we sold fails to perform as advertised when used as intended, we replace the product or refund the purchase priceCustomer may return bad warranty after replacement. In certain situations where it is more appropriate, we provide replacement parts to the customer instead of replacing the entire productSee attachment. * 48 52 Describe any service contract options for the items included in your proposal. NA * 49 What are your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process requiredProgress Solar is a manufacturer. We offer lease and financing options for the purchase of capital items through a third party that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, do not provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell additonal service contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsoptions. *

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? We offer stand behind and warranty all PorterCorp products, for 10 years+ from the date of shipment. All PorterCorp products are covered in accordance to our warranty documents as shown in attached for a minimum of 10 years or more depending on pass through warranties as provided. We will review every situation that may occur and work with our representative, customer and installer to come to an equitable solution all parties can agree to and resolve any potential issue or concern. Our longevity in the business and the respect our customers an Unconditional 100% Satisfaction Guarantee have for our products is a testament to how we resolve matters and take care of customers. We provide a single point of contact with our Installation Support Team to receive the warranty claim, report progress on all of the products we sellsolution, and ensure resolution. This approach ensures accountability and an efficient resolution of any warranty issue that may arise. In the end, a warranty document is our promise so only as good as the company standing behind it and those that should there do will be any issue with the productsuccessful, as we have for over 57 years. In addition, PorterCorp will do our best cover labor, equipment rental and parts in situations that warrant such a claim. (Refer to resolve that problem as quickly and efficiently as possible. Our guarantee provides general coverage above and beyond the manufacturer's warranty so that the customer is fully satisfied with their product. If they are not satisfied, we will work with them to resolve the problem. Based on the type of product, the course of action may vary from a full replacement of the product to a refund or to replacement parts. With STEM Supplies, the customer will always be taken care of! document in warranty folder) * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Our generous Unconditional 100% Satisfaction Guarantee and the manufacturerPorterCorp's warranty only stipulates that the products were used for their intended purpose. These do not include any minor cosmetic changes or wear impose usage restrictions. Any other Limitations are noted within our terms and tear from normal use of the product, or misuse or abuse of the productconditions document. All manufacturing guidelines should be followed for proper use. For any damage incurred on products used not for their intended purpose we will work with the customers to get replacement parts (see terms and correct the problem, but there may be additional costs associated with those services. conditions doc in warranty folder) * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? GenerallyCurrent technology allows for most issues to be quickly and efficiently resolved over the phone with pictures and email. With all our manufacturing documents on CAD, most we can easily identify any manufacturing error that may have occurred. In the extreme situations when it is applicable, PorterCorp at their own discretion may elect to disburse someone from its installation support team to the job site. If deemed to be a warranty repairs are most efficiently handled by issue PorterCorp will cover this expense and if not, then the customer may be liable. In the end our goal is to make sure we have a satisfied customer who will buy from us again. (missing parts, replacement parts, etc). For larger claims, we will work with the manufacturer on the customer's behalf Refer to have the problem resolved at little to no cost under the warranty. Because of the large range of types of warranty claims, this is handled on a case-by-case scenario. document in warranty folder) * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NA * 47 PorterCorp can provide warranty service and technical support to all areas in North America. We also serve areas should our products go overseas to military or government installations. Due to the extensive quality control measures PorterCorp has instituted (part labeling, computer-controlled part mfg.) we are able to recreate field issues along with the use of cameras and technology. Very rarely is it ever required to send a member to the field, but if the situation should warrant dispensing a technician we will. What are your proposed exchange and return programs and policies? We offer our customers an Unconditional 100% Satisfaction Guarantee on what we sell. If a product we sold fails to perform as advertised when used as intended, we replace the product or refund the purchase price. In certain situations where it is more appropriateimportant, we provide replacement parts is the process for handling these matters. PorterCorp has a dedicated installation support team of 3 members that all are connected with cell phones/computers and are available and trained specifically on our products and installation methods. They react quickly to resolve whatever matter the customer instead of replacing the entire is having while installing our product. * 48 Describe any service contract options for They are also backed up with a Team of 8 engineers who can immediately evaluate the items included in your proposal. NA * 49 What are your payment terms (e.g., net 10, net 30)? Net 30 * 50 Do you provide leasing or financing options, especially those options that schools situation and governmental entities may need to use write engineering letters in order to make certain acquisitions? Schools and other publicly funded agencies are automatically extended credit terms with no application process requiredaccommodate a building inspectors' requirement. We offer lease and financing options for Having all these disciplines available on site at the purchase of capital items through a third party manufacture is key to quickly resolving any issue that requires completion of a short financing application. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We will use a Sourcewell-specific price code on orders for customers using the Sourcewell agreement. This price code will populate the correct price on the customer's order and make it very simple to create 100% accurate quarterly reporting on Sourcewell sales. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards are accepted. There are no additional costs when a customer wants to pay with a P-Card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts of 10% off our current published price on all items in categories other than technology. Any technology products (e.g. robotics, drones, 3D printers, virtual reality, etc.) will be discounted at a rate of 5%. These items are outlined in the supplemental document: Pricing and Delivery – STEM Supplies. Our published price on products changes annually and rarely does a product or group of products change price more than one time each year. In instances where pricing changes, the Sourcewell contract proposed price would be applied. Our published prices for U.S. Customers are published in U.S. dollars. Our published prices for Canadian customers are published in Canadian dollarsmay arise. *