Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Fuel supply and commodities in general do not have warranties but are provided industry specifications that are to be met. All products provided are new and will meet or exceed the industry required product specification for the area in which they are distributed. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Product warranties or quality controls may be impaired via comingling or usage of additives introduced into the product. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? No. * 48 Describe any service contract options for the items included in your proposal. Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors to maintain needed fuel levels for COOP members' consistent operations. This too will improve the overall customer experience for fuel replenishment and operational controls. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Saratoga will meet the performance standards in the described scope of work specific to product quality, on time deliveries, financial capability and as the performance relates to acceptable industry standards. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Saratoga will meet the performance standards in the described scope of work specific to product quality, on time deliveries, financial capability and as the performance relates to acceptable industry standards. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Saratoga accepts Wholesale Net 10 delivered and Net 30. Saratoga also accepts wire transfer and paper check payment methods. * 52 Describe any financing options available for use by educational or governmental entities. Saratoga does not offer financing options. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon award, Saratoga, in conjunction with Sourcewell will provide industry standard agreements that incorporate the standards and requirements for both Saratoga and Sourcewell. Saratoga will provide the legal expertise to design a single and usable agreement. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Fuel supply and commodities in general do not have warranties but are provided Mansfield offers industry specifications that are to be met. All products provided are new and will meet or exceed the industry required product specification for the area in which they are distributedstandard warranties. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Product warranties Mansfield fuel and services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or quality controls may be impaired via comingling or usage of additives introduced into a customer's tank is not properly maintained. Mansfield warrants the productfuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuity. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? NoMansfield warrants the fuel will meet specifications, regardless of the producer. * 48 Describe any service contract options for the items included in your proposal. Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors Mansfield may contract our services with local commons carriers to maintain needed deliver fuel levels for COOP members' consistent operations. This too will improve the overall customer experience for fuel replenishment products and operational controlslocal vendors to perform equipment services. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Saratoga Mansfield will deliver fuel products that meet the performance standards in the described scope of work specific to product qualityfederal, on time deliveriesstate, financial capability and as the performance relates to acceptable local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Saratoga will meet the Xxxxxxxxx believes that regular communication, transparency, and performance standards measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the described scope decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of work several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to product quality, on time ensure no late deliveries, financial capability track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and as the performance relates to acceptable industry standardsCompliance/Safety/Accountability reviews. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Saratoga accepts Wholesale Standard payment terms are Net 10 delivered and Net 3030 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customer. Saratoga also accepts wire transfer and paper check Additional savings or charges may apply. Acceptable payment methodsmethods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 Describe any financing options available for use by educational or governmental entities. Saratoga does not offer Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All financing optionsoptions are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon awardThe Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, Saratogawhich is provided to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe service, and a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in conjunction with Sourcewell will provide industry standard agreements that incorporate the standards and requirements for both Saratoga and Sourcewell. Saratoga will provide the legal expertise to design a single and usable agreementDocuments section of our response. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Fuel supply and commodities in general do not have warranties but are provided Mansfield offers industry specifications that are to be met. All products provided are new and will meet or exceed the industry required product specification for the area in which they are distributedstandard warranties. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Product warranties Mansfield fuel and services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or quality controls may be impaired via comingling or usage of additives introduced into a customer's tank is not properly maintained. Mansfield warrants the productfuel will meet specifications upon delivery, but not that it will maintain the required specifications in perpetuity. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? NoMansfield warrants the fuel will meet specifications, regardless of the producer. * 48 Describe any service contract options for the items included in your proposal. Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors Mansfield may contract our services with local commons carriers to maintain needed deliver fuel levels for COOP members' consistent operations. This too will improve the overall customer experience for fuel replenishment products and operational controlslocal vendors to perform equipment services. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Saratoga Mansfield will deliver fuel products that meet the performance standards in the described scope of work specific to product qualityfederal, on time deliveriesstate, financial capability and as the performance relates to acceptable local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Saratoga will meet the Xxxxxxxxx believes that regular communication, transparency, and performance standards measurement xxxxxx any relationship. Two-way communication allows all parties to be engaged and involved in the described scope decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, Xxxxxxxxx has developed a quality control and assurance plan consisting of work several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives an exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to product quality, on time ensure no late deliveries, financial capability track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and as the performance relates to acceptable industry standardsCompliance/Safety/Accountability reviews. * Table 10: Payment Terms and Financing Options Page 35 of 45 Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Saratoga accepts Wholesale Standard payment terms are Net 10 delivered and Net 3030 days from the date of invoice though Mansfield can accommodate other payment terms at the request of the customer. Saratoga also accepts wire transfer and paper check Additional savings or charges may apply. Acceptable payment methodsmethods are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be Assessed) * 52 Describe any financing options available for use by educational or governmental entities. Saratoga does not offer Financing options are available for all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. Xxxxxxxxx will partner with Sourcewell participating entities to understand their needs and will present the best path forward. All financing optionsoptions are contigent upon a credit approval process. In addition to offering financing opportunities, Xxxxxxxxx'x Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. Xxxxxxxxx will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon awardThe Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, Saratogawhich is provided to customers to understand as much about their physical fueling sites as possible. Xxxxxxxxx wants to provide all customers with safe service, and a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to identify site contacts, equipment on location, preferred delivery times, etc. In addition, Xxxxxxxxx also provides customers with a Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides them with everything they need to request their fuel. Please reference both forms attached in conjunction with Sourcewell will provide industry standard agreements that incorporate the standards and requirements for both Saratoga and Sourcewell. Saratoga will provide the legal expertise to design a single and usable agreementDocuments section of our response. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Fuel supply and commodities in general do not have warranties but are provided industry specifications that are to be met. All TACenergy guarantees the fuel products provided are new and sold will meet or exceed all required federal, state, and local specifications at the industry required product specification time of transfer to the customer's tanks. Each Participating Agency shall be responsible for having the area proper fuel fill and transfer vapor recovery system(s) operating on their storage tanks in which they are distributedaccordance with participating agency's state and local regulations. TACenergy and our carriers have the responsibility of reporting faulty equipment to the end users and the appropriate regulatory agencies. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Product warranties or quality controls may be impaired via comingling or usage Yes, exclusions include but not limited to improper use of additives introduced into the productfuel, equipment malfunction, poor tank maintenance, and forces of nature. * 47 Will you cover warranty service for products produced by others that are part of your proposal, or are warranty issues typically passed on to the producer? No, TACenergy will not cover warranty service for products produced by others. Should fuel delivered by TACenergy not meet quality standards at the time of delivery, TACenergy will rectify the issue with a pump-out and replacement of fuel. Exclusions and restrictions apply. * 48 Describe any service contract options for the items included in your proposal. Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors to maintain needed fuel levels for COOP members' consistent operations. This too will improve There are no additional contract service options beyond the overall customer experience for fuel replenishment and operational controlsscope of Fuel Delivery with Related Services RFP in our proposal. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 Describe any performance standards or guarantees that apply to your services Saratoga will meet At TACenergy, we champion a high-performance standard. Strategically managed supply and logistics processes are performed every day to ensure the correct fuel is delivered to the correct place at correct time and invoiced at the correct price. Our delivery, invoicing, and compliance performance standards in the described scope of work specific is second to product quality, on time deliveries, financial capability and as the performance relates to acceptable industry standardsnone. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Saratoga will meet TACenergy measures customer success with several key metrics. Most importantly, we measure on-time deliveries to each customer. Getting the performance standards in right fuel to the described scope right location at the right time ensures operations are not interrupted for the end user. Using real-time bill-of-lading (BOL) information and logistical data, we are able to track whether deliveries are completed within the request order window. Additionally, invoice accuracy is important to us and our customers. We maintain an invoice accuracy rate of work specific 98% or better on average across the enterprise. We monitor at the individual customer level to product quality, ensure billing errors are mitigated. Invoice accuracy saves the participating agencies time and money when processing payments. We also measure days to bill on time deliveries, financial capability the individual account level to ensure customers are not waiting more than two business days for a delivery invoice. Routine pricing audits are conducted to ensure that contract customers are receiving the correct pricing. Invoices are frequently reviewed by Sales Managers and as Account Managers before final transmission to the performance relates to acceptable industry standardscustomer. * Table 10: Payment Terms and Financing Options Line Item Question Response * 51 Describe your payment terms and accepted payment methods. Saratoga accepts Wholesale TACenergy standard payment terms is Net 10 delivered and Net 30Days from Invoice Date. Saratoga also accepts wire transfer and paper check Extended terms, but no more than 30 days, may be evaluated but must be approved on case-by-case basis. Payment methods are either buyer-initiated ACH payment methodsor TACenergy-initiated EFT payment. Checks are not accepted. * 52 Describe any financing options available for use by educational or governmental entities. Saratoga TACenergy does not offer any financing options. * 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon awardAll Sourcewell orders will be managed by the TACenergy 24/7/365 Supply & Logistics team in Dallas, SaratogaTX. Orders can be placed online, by phone, or by email to xxxxxx@xxxxxxxxx.xxx. Invoices will be transmitted via email to the agency after fuel delivery has been completed, generally within two business days. An invoice example is provided in conjunction the attachments. * 54 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We can accept Government P-cards provided they are Visa, Mastercard, Discover, or American Express. An additional fee of 3% of the total invoice amount will apply to these types of payment transactions. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 55 Describe your pricing model (e.g., quoted adjustment from index or benchmark, line-item, product-category percentage discounts, or a combination of methods). Upload your pricing materials (if applicable) in the document upload section of your response. TACenergy is proposing a pricing model that is a quoted adjustment (+/-) from a third-party index or benchmark. Our standard pricing method for fuel would apply a negotiated adjustment to a daily OPIS Rack benchmark (for example, OPIS Contract Average Gross) for the product delivered (Regular, Premium, ULSD #2, etc.) at the nearest OPIS rack city. Recognizing that there are variations in costs to transport and provide fuel to many regions or markets of the United States, the benchmark index will be established by agency rather than using one index for all participating agencies. Freight charges will be assessed at cost and will be a line item on the invoice. * 56 If your pricing model includes quoted adjustment from index or benchmark, identify the applicable index(es) or benchmark(s) for Sourcewell Participating Entities by region, delivery method, and product type. Detailed pricing data is to be included in Proposer's pricing upload materials (including the stated index or benchmark, adjustment discount or increase, frequency of index or benchmark update [daily, weekly, etc.], delivery method alternative pricing, freight, additional charges, etc.) on all of the items that you want Sourcewell to consider as part of your RFP response. TACenergy proposes an adjustment from the daily OPIS Rack Contract Average Gross for the neared OPIS rack city as standard. Alternative indexes or timing may be evaluated to best serve the needs of the participating agency. TACenergy has the flexibility to utilize DTN Fastracks, Platts, Argus, and OPIS Rack and OPIS Spot indexes. In addition, weekly benchmark updates can be utilized if desired. Freight charges will be an 100% pass through to the participating agency. 57 If your pricing model includes line-item or product-category percentage discounts, quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Detailed pricing data is to be included in Proposer's pricing upload materials (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. It is the goal of TACenergy to offer competitive pricing to the participating agencies without the need for additional line-item discounts. * 58 Describe any volume or quantity discounts or rebate programs that you offer. Volume discounts may be evaluated on a case-by-case basis for committed volume from participating agencies. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Freight charges will be invoiced to participating agencies at cost. Demurrage or delay charges caused by the agency's staff or location will be charged at cost. This is when a carrier is unable to complete the delivery in a timely manner due to site access, issues with site equipment, retaining of product due to tanks being too full, etc. Delay charges caused by TACenergy will not be passed to the agency. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like set- up, mandatory training, split-load or multiple drop site charges, unscheduled, expedited or emergency delivery fees, dye charges, or taxes. Identify any parties that impose such costs and their relationship to the Proposer. There are no set-up or training fees with TACenergy. Freight costs and demurrage fees will be invoiced to the agency at cost, when applicable. Split-load or multi-drop deliveries will incur a $100 flat fee. Retain fee of $150 will be assessed when all or a portion of the order quantity will not fit in the agency's tank when caused by the agency. ULSD Dyed products will be charged a $0.0075 dye adder fee per gallon. Winter additive will be charged at cost per gallon. Any and all applicable taxes will be charged to the agency. The agency must notify TACenergy of any tax exemptions during the customer onboarding phase. * 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. At TACenergy, we utilize vetted third-party common carriers to deliver our fuel to our customers. We will provide industry charge the Sourcewell participating entity all freight at cost. This includes base rates, fuel surcharge, pump fees, tolls, and entity-caused demurrage charges. Freight is charged at a 7,500 gallon minimum for diesel products and at an 8,500 gallon minimum for gasoline products regardless of requested quantities from the agency in most markets. In some markets where a higher truck load capacity is standard agreements that incorporate then the standards prevailing market minimum will be assessed. For example, Boston MA has a higher freight minimum for gasoline deliveries at 12,000 gallons. * 62 Specifically describe freight, shipping, and requirements delivery terms or programs applicable to Sourcewell Participating Entities in Alaska, Hawaii, and Canada. Alaska, Hawaii, and Canada are currently outside of the TACenergy service area. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. With committed volume from a participating agency, TACenergy can lock in freight charges for both Saratoga and Sourcewella year at a time for the agency. Saratoga will provide the legal expertise to design a single and usable agreement. ** Table 12: Pricing Offered Line Item The Pricing Offered in this Proposal is: * Comments

Line Item Question Response. 45 46 Do your warranties cover all products, parts, and labor? Fuel supply and commodities in general do not have warranties but are provided industry specifications that are to be met. All products provided are new and will meet or exceed the industry required product specification for the area in which they are distributed. yes * 46 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Product n/a * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? yes * 49 Are there any geographic regions of the United States or quality controls may Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be impaired via comingling or usage of additives introduced into the product. provided service for warranty repair? n/a * 47 50 Will you cover warranty service for products produced items made by others other manufacturers that are part of your proposal, or are warranty these warranties issues typically passed on to the produceroriginal equipment manufacturer? No. passed on from the OEM * 48 51 What are your proposed exchange and return programs and policies? net 30 days for exchanges and returns * 52 Describe any service contract options for the items included in your proposal. Saratoga offers inventory management through existing tank monitors or Saratoga provided monitors to maintain needed fuel levels for COOP members' consistent operations. This too will improve the overall customer experience for fuel replenishment 3 and operational controls. 5 year agreements * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 49 53 Describe any performance standards or guarantees that apply to your services Saratoga will meet the performance standards in the described scope of work specific to product quality3GPP certified Standard, on time deliveriesSAS standard, financial capability and as the performance relates to acceptable industry standards. FCC standard * 50 54 Describe any service standards or Assurance: guarantees that apply to your services ISO Standards (policies, metrics, KPIs, etc.) Saratoga will meet the performance standards in the described scope Construction & Installation Quality Standards Safety Standards under Quality and Safety Department Control: MOPs ensuring Quality Engineering Quality Check Points * Quality Score and Grading of work specific to product quality, on time deliveries, financial capability and as the performance relates to acceptable industry standards. * Projects & Crews Certifications: ISO 27001: 2013 ISO 14001: 2015 ISO 45001: 2018 ISO 9001: 2015 Table 10: Payment Terms and Financing Options Line Item Question Response * 51 55 Describe your payment terms and accepted payment methods. Saratoga accepts Wholesale Net 10 delivered and Net 30. Saratoga also accepts wire transfer and paper check payment methods. 30 days * 52 56 Describe any leasing or financing options available for use by educational or governmental entities. Saratoga does not offer financing optionsNational, Federal and Local Grants. * 53 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon awardMaster Service Agreements, SaratogaStatement of Work, Terms and Conditions * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. ACH wire transfer. * Table 11: Pricing and Delivery Provide detailed pricing information in conjunction with the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell will Price and Product Change Request Form. Line Item Question Response * 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide industry standard agreements that incorporate a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the standards and requirements for both Saratoga and Sourcewelldocument upload section of your response. Saratoga will provide the legal expertise to design a single and usable agreement. See uploaded pricing document *