Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Certified Uniform Warranty LION warrants that its firefighter and emergency responder products meet all applicable NFPA standards in effect at the time of their manufacture and further warrants that such products are, during their useful life, free from any defect in workmanship or any material defect. Conditions of use are outside the control of LION. It is the responsibility of the user to inspect and maintain the products to assure they remain fit for their intended purpose. In order to maximize the useful life of these products and maintain the warranty, the products are to be used only by appropriately trained personnel following proper firefighting or emergency response techniques and in accordance with the product's warning, use, inspection, maintenance, care, storage and retirement instructions. Failure to do so will void the warranty. EXCEPT AS SET FORTH ABOVE, LION MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE. Under the above warranties, LION will repair or replace, at its option, any product which does not meet the above warranties. Such repair or replacement will be the purchaser's sole remedy and LION will not be responsible for any incidental, consequential or other damages based upon or arising in any way from any breach of the warranties contained herein or the purchaser's use of such product. These warranty obligations apply only to any product, part or component which is returned to LION or LION TotalCare® with prior authorization and proof of purchase, and which LION agrees to be defective as covered by this warranty. The word “product” includes the product itself and any parts or labor furnished by LION with the sales, delivery or servicing of the product. USEFUL LIFE: Performance requirements are based on new, unworn Garments and materials. Useful life is the period of time that Garments, which have been properly cared for, can be expected to provide reasonable limited protection. The useful life will vary according to type and frequency of use, the weight and type of materials used in the product. Useful life is normally 1 to 5 years, depending on the fabric type, wear, maintenance and storage. Useful life is highly unlikely to be more than 5 years. Garments more than 5 years old and made to earlier versions of NFPA Standards are highly likely to have exceeded their useful life and must be retired! A Garment should be retired when the costs of repair would exceed 50% of the replacement cost. DEFECTS IN WORKMANSHIP AND MATERIALS: Defects in workmanship and materials means poorly manufactured items, including seams, stitching or components (for example, loose or broken seams; zippers or snaps that fall off or do not function properly), and fabrics or barriers which have such flaws as holes, uneven spots, weak areas, pilling or other flaws caused by irregularities in their manufacture. * Non-Certified Uniform Warranty Elbeco products are recognized worldwide for their superior quality and durability. We agree to warrant our products to be free from defects in material and workmanship from date of purchase. This warranty does not cover damage from misuse or abuse of the garment, personalization or customization of the garment by a third party, nor situations that exceed the garment's intended scope or purpose. Products covered under Elbeco's 3 Year Warranty: Outerwear Products covered under Elbeco's 1 Year Warranty: Shirts, Pants, Soft Shells, Job Shirts, Base Layers, Blouse Coats Jumpsuits, Vest Carriers, and Accessories Dealer Warranty Servicing If you purchased an Elbeco product and find it to be defective, please contact customer service at xxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Our customer service department will evaluate the issue and, if the garment is still under warranty, they will provide further instructions to replace or repair your garment free of charge. Products Purchased Through Authorized Distributors If you have purchased an Elbeco product and find it to be defective, please bring the garment to the authorized distributor that you purchased it from for prompt warranty service. Your distributor will evaluate the issue and, if the garment is still under warranty, will replace or repair your garment free of charge. Products Purchased Through Non-Authorized Distributors All products sold by a non-authorized dealer are not eligible for warranty repair or replacement by Xxxxxx, as we cannot guarantee the authenticity of such products. Product Care All Elbeco products come with care instructions. Please follow these instructions at all times to ensure the durability and performance of your purchase. Products that are damaged due to neglect in care may not be eligible for warranty.

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Certified Uniform Warranty LION warrants that its firefighter and emergency responder products meet all applicable NFPA standards in effect at the time of their manufacture and further warrants that such products areNew Way manufactured replacement parts, during their useful life, free from any defect in workmanship or any material defect. Conditions of use are outside the control of LION. It is the responsibility of the user to inspect and maintain the products to assure they remain fit for their intended purpose. In order to maximize the useful life of these products and maintain the warranty, the products are to be used only by appropriately trained personnel following proper firefighting or emergency response techniques and in accordance with the product's warning, use, inspection, maintenance, care, storage and retirement instructions. Failure to do so will void the warranty. EXCEPT AS SET FORTH ABOVE, LION MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE. Under the above warranties, LION will repair or replace, at its option, any product which does not meet the above warranties. Such repair or replacement will be the purchaser's sole remedy and LION will not be responsible for any incidental, consequential or other damages based upon or arising in any way from any breach of the warranties contained herein or the purchaser's use of such product. These warranty obligations apply only to any product, part or component which is returned to LION or LION TotalCare® with prior authorization and proof of purchasecomponents, and which LION agrees to be defective as covered by this warranty. The word “product” includes the product itself and any parts or labor furnished by LION with the sales, delivery or servicing of the product. USEFUL LIFE: Performance requirements assemblies are based on new, unworn Garments and materials. Useful life is the period of time that Garments, which have been properly cared for, can be expected to provide reasonable limited protection. The useful life will vary according to type and frequency of use, the weight and type of materials used in the product. Useful life is normally 1 to 5 years, depending on the fabric type, wear, maintenance and storage. Useful life is highly unlikely to be more than 5 years. Garments more than 5 years old and made to earlier versions of NFPA Standards are highly likely to have exceeded their useful life and must be retired! A Garment should be retired when the costs of repair would exceed 50% of the replacement cost. DEFECTS IN WORKMANSHIP AND MATERIALS: Defects in workmanship and materials means poorly manufactured items, including seams, stitching or components (for example, loose or broken seams; zippers or snaps that fall off or do not function properly), and fabrics or barriers which have such flaws as holes, uneven spots, weak areas, pilling or other flaws caused by irregularities in their manufacture. * Non-Certified Uniform sold under a Limited Warranty Elbeco products are recognized worldwide for their superior quality and durability. We agree to warrant our products to be free from defects in workmanship or material and workmanship from date for a period of purchasetwelve (12) months. This is a part replacement only warranty and the item must be returned to the New Way Distributor for exchange. The labor and shipping cost to replace the parts shall be the responsibility of the customer. There is no warranty on expendable items, wear components, or used parts. Sourcewell participating entities will register their New Way warranty cards. This process is handled via an easy online form. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through New Way Trucks, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services -Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's warranty shall not apply to equipment that has been subject to misuse, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized distributor unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used parts. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time and mileage are not subject to warranty labor reimbursement. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? New Way FleetForce has warranty service coverage in all areas covered under the Sourcewell contract. Service requests will be covered by the local authorized distributor or their designated service center(s). * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In the case where a chassis is provided, New Way's warranty covers the vehicle's body only. The original equipment manufacturer (OEM) is responsible for covering the warranty for a chassis. * 51 What are your proposed exchange and return programs and policies? In the case of catastrophic failure of one of our bodies that is deemed to be the fault of our manufacturing process, New Way FleetForce would offer a replacement at our expense. * 52 Describe any service contract options for the items included in your proposal. Service contracts are not available for FleetForce rental units. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 53 Describe any performance standards or guarantees that apply to your services New Way's Research and Development Team proves any new equipment is work- ready by carrying out in-house testing procedures that expand upon testing based on industry standards - such as ANSI (American National Standards Institute). New Way carries out the latest testing methods and technology from ANSI by having representation on their committees and assisting in the establishment of new safety protocols for our industry. New Way bodies are easily identified as ANSI compliant by our literature or serial tags. New Way is proud that our frame-mounted arm for the Sidewinder XTR automated side-loader lessens body shake (and thus improves operator comfort) by a considerable degree versus competing body-mounted automated side-loaders. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) New Way refuse collection vehicles will operate as designed for the life of a participating entity's rental contract and far beyond if the participating entity adheres to a regular preventive maintenance schedule. Model-specific maintenance tips are outlined in the owners manuals FleetForce includes in the cab of each rental unit or just a phone call to New Way's Service Department or local distributor away! The customer comes first at New Way, and each truck is designed to provide a safe and enjoyable experience for the operator and a fleet's service technicians. New Way's attention to detail and serviceability within each product line provide a complete immersive experience for Sourcewell participating entities. All refuse collection vehicles New Way manufactures are thoroughly checked for efficiency, ergonomics, and safety before delivery so that the vehicle is route ready. New Way's entire parts catalog is available via the New Way distributor network to aid participating entities' equipment running smoothly. We have created first round preventive maintenance parts packages that include replacement filters and wear items to assure participating entities use New Way parts during the standard warranty period. Since New Way FleetForce units are built and distributed just like any of our refuse collection vehicles, Sourcewell participating entities are guaranteed factory-trained support through the New Way Trucks authorized distributor network. * Table 10: Payment Terms and Financing Options Line Item Question Response * 55 Describe your payment terms and accepted payment methods. Net 30 Days. New Way FleetForce does not cover damage from misuse require initial deposits, bills on the first of every month during a contract period, and accepts ACH, credit card, and even cash. There is a three (3) percent fee on credit card transactions over $2,500. * 56 Describe any leasing or abuse financing options available for use by educational or governmental entities. New Way FleetForce rental agreements are not leases. Neither New Way nor FleetForce lease refuse collection equipment. Third-party financing organizations such as Xxxxx Fargo, Key Equipment Finance, and National Cooperative Leasing (NCL) Government Capital are available to ensure participating entities can rent our industry-leading equipment. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. New Way FleetForce's standard transaction documents for all refuse collection vehicle rentals are master rental agreements, supplemental rental agreements, and truck inspection forms. FleetForce customers fill out truck inspection forms after taking delivery of their New Way refuse collection vehicles and verify the information with FleetForce before operating their rental unit(s). FleetForce and the customer work in tandem to fill out another truck inspection form when the contract completes. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? New Way does accept the P-card procurement and payment process. There is a three (3) percent processing fee associated with all P-card purchases. * Table 11: Pricing and Delivery Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the garmentitems that you want Sourcewell to consider as part of your RFP response. If applicable, personalization or customization provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. New Way FleetForce maintains individual monthly MSRP/retail price lists for each of our rental equipment product offerings. New Way will offer a five (5) percent discount off MSRP/retail price to Sourcewell participating entities under this contract. Please reference our pricing attachment for all catalog pricing of our MSRP/retail equipment. The price matrix includes example cost savings for a 6- month rental period. * 60 Quantify the garment pricing discount represented by a third party, nor situations that exceed the garment's intended scope or purposepricing proposal in this response. Products covered under Elbeco's 3 Year Warranty: Outerwear Products covered under Elbeco's 1 Year Warranty: Shirts, Pants, Soft Shells, Job Shirts, Base Layers, Blouse Coats Jumpsuits, Vest Carriers, and Accessories Dealer Warranty Servicing If you purchased an Elbeco product and find it to be defective, please contact customer service at xxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Our customer service department will evaluate the issue andFor example, if the garment pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. New Way FleetForce is still under warrantyoffering all participating entities a five (5) percent discount off its list price on each refuse collection vehicle model as listed in the pricing attachment. FleetForce will quote rates for refuse collection vehicle body sizes and models not listed in the pricing attachment on a case-by-case basis. * 61 Describe any quantity or volume discounts or rebate programs that you offer. New Way FleetForce is happy to offer negotiable discounts to participating entities renting our refuse collection vehicles based on contract length and unit quantity up to 10 (ten) percent off list price. * 62 Propose a method of facilitating “sourced” products or related services, they will provide further instructions which may be referred to replace as “open market” items or repair your garment free of “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. All New Way FleetForce refuse collection vehicles are work-ready units. Sourcewell participating entities do not need to procure a chassis as a sourced good. Freight is an additional sourced charge. Products Purchased Through Authorized Distributors If you have purchased an Elbeco product * 63 Identify any element of the total cost of rental that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a rental that are not directly identified as freight or shipping charges. For example, list costs for items like loading and find it to be defectiveunloading, please bring the garment fuel surcharges, environmental fees or permits, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Freight is not included in pricing submitted. New Way Trucks will always offer competitively procured freight costs to participating entities. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. New Way Trucks provides numerous delivery options to participating entities. The participating entity can choose between picking a completed mobile refuse collection vehicle up at one of our manufacturing facilities in Iowa or Mississippi, having the completed vehicle delivered to their local authorized distributor that you purchased it from for prompt warranty serviceNew Way Distributor in special cases, or having the completed vehicle delivered directly to the participating entity's location. Your distributor We will evaluate work with the issue and, if participating entity during the garment contract process to identify the right choice. Freight is still under warranty, will replace or repair your garment free of an additional sourced charge. Products Purchased Through NonNew Way Trucks will always offer competitively procured freight costs to participating agencies. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. As previously outlined, the cost of freight, shipping, and insurance typically keeps potential rental customers from sourcing rental units from FleetForce. Our authorized New Way Distributor in Hawaii has years of experience coordinating the delivery of refuse collection equipment. New Way has delivered many mobile collection vehicles to Alaska throughout the years, employing tugboats when the situation necessitates it. To make it as easy as possible for participating entities in both states, our distributors and transportation specialists will leverage existing freight networks to coordinate timely and competitively priced deliveries. Similarly, for participating entities in Canada, our respected Canadian Distributor Network that covers all of Canada can help broker freight and shipping. All freight costs are competitively procured. Participating entities in Canada are welcome to rent refuse collection vehicles directly from any work-Authorized Distributors All products sold by a non-ready inventory New Way authorized dealer are distributors in Canada has available. New Way FleetForce cannot eligible for warranty repair or replacement by Xxxxxxrent equipment in Canada, as we cannot guarantee previously stated. All freight charges will be passed through to participating entities at a competitively-sourced cost without mark-up. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Our distribution network is unique in that New Way Trucks has the authenticity of such productsmost robust Distributor Network in North America. Product Care All Elbeco products come with care instructionsTo best serve our extensive Distributor Network, New Way Trucks currently has a dozen trained drivers delivering our New Way collection vehicles across North America. Please follow these instructions at all times to ensure New Way also employs the durability and performance of your purchasebest drive-away delivery companies as needed. Products The fact that are damaged due to neglect each new FleetForce refuse collection vehicle rolls right off an assembly line into the New Way FleetForce rental fleet also sets us apart. No other refuse collection vehicle manufacturer offers a direct fleet rental program. * Table 12: Pricing Offered Line Item The Pricing Offered in care may not be eligible for warranty.this Proposal is: * Comments

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Certified Uniform Warranty LION JHB Group, Inc. warrants its products against manufacturing defects to the original purchaser (registered owner), whose name appears on the invoice, provided that its firefighter the purchase was made through JHB Group, Inc. This factory warranty is nontransferable and emergency responder products meet all applicable NFPA standards in effect at may not be extended whatsoever by any of our representatives. All warranties shall be effective from the time date of their manufacture final acceptance by the Purchaser. Assembly and further warrants that such products are, during their useful life, free from any defect in workmanship or any material defect. Conditions of use are outside the control of LION. It is the responsibility of the user to inspect and maintain the products to assure they remain fit for their intended purpose. In order to maximize the useful life of these products and maintain the warranty, the products are to must be used only by appropriately trained personnel following proper firefighting or emergency response techniques and done in accordance with the product's warninginstructions included with the product and all local and national fire codes. This Limited Warranty does not cover any damage caused by misuse, use, inspection, lack of maintenance, carehostile environments, storage and retirement instructionsaccidents, alterations, abuse or neglect. Failure to do so Parts installed by other manufacturers will void nullify the warranty. EXCEPT AS SET FORTH ABOVE, LION MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE. Under the above warranties, LION will repair or replace, at its option, any product which This Limited Warranty does not meet cover scratches, dents, corrosion, or discoloring by chemicals, sun or heat. In the above warranties. Such first year only, this warranty extends to the repair or replacement will be of warranted parts which are defective in material or workmanship provided that the purchaser's sole remedy product has been operated in accordance with the operation instructions and LION under normal conditions. After the first year, unless an extended warranty has been offered, JHB Group, Inc. will not be responsible for replacement part expense, installation, labor or any other costs or expenses related to the reinstallation of a replacement part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in this Limited Warranty, JHB Group, Inc.'s responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential or other damages based upon or arising in any way from any breach of the warranties contained herein or the purchaser's use of such product. These warranty obligations apply only to any product, part or component which is returned to LION or LION TotalCare® with prior authorization and proof of purchase, and which LION agrees to be defective as covered by this warranty. The word “product” includes the product itself and any parts or labor furnished by LION with the sales, delivery or servicing of the product. USEFUL LIFE: Performance requirements are based on new, unworn Garments and materials. Useful life is the period of time that Garments, which have been properly cared for, can be expected to provide reasonable limited protection. The useful life will vary according to type and frequency of use, the weight and type of materials used in the product. Useful life is normally 1 to 5 years, depending on the fabric type, wear, maintenance and storage. Useful life is highly unlikely to be more than 5 years. Garments more than 5 years old and made to earlier versions of NFPA Standards are highly likely to have exceeded their useful life and must be retired! A Garment should be retired when the costs of repair would exceed 50% of the replacement cost. DEFECTS IN WORKMANSHIP AND MATERIALS: Defects in workmanship and materials means poorly manufactured items, including seams, stitching or components (for example, loose or broken seams; zippers or snaps that fall off or do not function properly), and fabrics or barriers which have such flaws as holes, uneven spots, weak areas, pilling or other flaws caused by irregularities in their manufacture. * Non-Certified Uniform Warranty Elbeco products are recognized worldwide for their superior quality and durability. We agree to warrant our products to be free from defects in material and workmanship from date of purchaseindirect damages. This limited warranty does not cover damage damages resulting from misuse the use of components not supplied with the unit, or abuse the use of material other than that specified. Any damages due to weather, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of JHB Group, Inc. The bill of sale or copy will be required together with a serial number, model number and VIN when making any warranty claims from JHB Group, Inc. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Assembly and use must be done in accordance with the instructions included with the product and all local and national fire codes. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, technician travel time and mileage are covered for warranty repairs. * 49 Are there any geographic regions of the garmentUnited States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? JHB will service all Sourcewell entities in the U.S. and Canada. Warranty repair will be coordinated by JHB Group, personalization Inc. Repair services will be completed by either a JHB service technician or customization the original equipment manufacturer. Items will be repaired either on site or will be shipped to JHB headquarters or the original manufacturer for needed repairs. Costs of shipping for warranty repairs are covered by JHB Group, Inc. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All covered warranty service is handled through JHB Group, Inc., including warranties covered by the original equipment manufacturer. JHB Group, Inc. will coordinate any warranty work to be completed. * 51 What are your proposed exchange and return programs and policies? Exchanges and returns are only allowed as per warranty. * 52 Describe any service contract options for the items included in your proposal. NA – There are no additional options available at this time. * Table 9B: Performance Standards or Guarantees Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response * 53 Describe any performance standards or guarantees that apply to your services NA * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) NA * Table 10: Payment Terms and Financing Options Line Item Question Response * 55 Describe your payment terms and accepted payment methods. Payment terms are Net 30 Days. * 56 Describe any leasing or financing options available for use by educational or governmental entities. We do not lease equipment or provide financing options. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Standard terms and conditions are the following: • Customer shall pay the total purchase price of the garment by a third partyProduct within thirty (30) calendar days after the Product departs the manufacturing facility. • The proposed delivery time frame for the Product will not begin until JHB Group, nor situations that exceed Inc. approves the garment's intended scope contract and receives 50% payment of the purchase price. * • If final payment is late and if customer elects not to have the delivery extended, $250.00 per calendar day will be added to the final invoice. Said mobile events platform and equipment are to be built and shipped in accordance with the specifications hereto attached, delays due to strikes, war, or purpose. Products covered under Elbeco's 3 Year Warranty: Outerwear Products covered under Elbeco's 1 Year Warranty: Shirtsintentional conflict, Pantsfailures to obtain chassis, Soft Shellsmaterials, Job Shirtsor other causes beyond our control not preventing, Base Layerswithin 120 calendar days after receipt of this order and the acceptance thereof at our office at Lake in the Hills, Blouse Coats Jumpsuits, Vest CarriersIL, and Accessories Dealer Warranty Servicing If you purchased an Elbeco product and find it to be defective, please contact customer service at xxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Our customer service department will evaluate the issue and, if the garment is still under warranty, they will provide further instructions delivered to replace or repair your garment free of charge. Products Purchased Through Authorized Distributors If you have purchased an Elbeco product and find it to be defective, please bring the garment to the authorized distributor that you purchased it from for prompt warranty service. Your distributor will evaluate the issue and, if the garment is still under warranty, will replace or repair your garment free of charge. Products Purchased Through Non-Authorized Distributors All products sold by a non-authorized dealer are not eligible for warranty repair or replacement by Xxxxxx, as we cannot guarantee the authenticity of such products. Product Care All Elbeco products come with care instructions. Please follow these instructions at all times to ensure the durability and performance of your purchase. Products that are damaged due to neglect in care may not be eligible for warrantyyou.

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Certified Uniform Warranty LION JHB Group, Inc. warrants its products against manufacturing defects to the original purchaser (registered owner), whose name appears on the invoice, provided that its firefighter the purchase was made through JHB Group, Inc. This factory warranty is nontransferable and emergency responder products meet all applicable NFPA standards in effect at may not be extended whatsoever by any of our representatives. All warranties shall be effective from the time date of their manufacture final acceptance by the Purchaser. Assembly and further warrants that such products are, during their useful life, free from any defect in workmanship or any material defect. Conditions of use are outside the control of LION. It is the responsibility of the user to inspect and maintain the products to assure they remain fit for their intended purpose. In order to maximize the useful life of these products and maintain the warranty, the products are to must be used only by appropriately trained personnel following proper firefighting or emergency response techniques and done in accordance with the product's warninginstructions included with the product and all local and national fire codes. This Limited Warranty does not cover any damage caused by misuse, use, inspection, lack of maintenance, carehostile environments, storage and retirement instructionsaccidents, alterations, abuse or neglect. Failure to do so Parts installed by other manufacturers will void nullify the warranty. EXCEPT AS SET FORTH ABOVE, LION MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE. Under the above warranties, LION will repair or replace, at its option, any product which This Limited Warranty does not meet cover scratches, dents, corrosion, or discoloring by chemicals, sun or heat. In the above warranties. Such first year only, this warranty extends to the repair or replacement will be of warranted parts which are defective in material or workmanship provided that the purchaser's sole remedy product has been operated in accordance with the operation instructions and LION under normal conditions. After the first year, unless an extended warranty has been offered, JHB Group, Inc. will not be responsible for replacement part expense, installation, labor or any other costs or expenses related to the reinstallation of a replacement part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in this Limited Warranty, JHB Group, Inc.'s responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential or other damages based upon or arising in any way from any breach of the warranties contained herein or the purchaser's use of such product. These warranty obligations apply only to any product, part or component which is returned to LION or LION TotalCare® with prior authorization and proof of purchase, and which LION agrees to be defective as covered by this warranty. The word “product” includes the product itself and any parts or labor furnished by LION with the sales, delivery or servicing of the product. USEFUL LIFE: Performance requirements are based on new, unworn Garments and materials. Useful life is the period of time that Garments, which have been properly cared for, can be expected to provide reasonable limited protection. The useful life will vary according to type and frequency of use, the weight and type of materials used in the product. Useful life is normally 1 to 5 years, depending on the fabric type, wear, maintenance and storage. Useful life is highly unlikely to be more than 5 years. Garments more than 5 years old and made to earlier versions of NFPA Standards are highly likely to have exceeded their useful life and must be retired! A Garment should be retired when the costs of repair would exceed 50% of the replacement cost. DEFECTS IN WORKMANSHIP AND MATERIALS: Defects in workmanship and materials means poorly manufactured items, including seams, stitching or components (for example, loose or broken seams; zippers or snaps that fall off or do not function properly), and fabrics or barriers which have such flaws as holes, uneven spots, weak areas, pilling or other flaws caused by irregularities in their manufacture. * Non-Certified Uniform Warranty Elbeco products are recognized worldwide for their superior quality and durability. We agree to warrant our products to be free from defects in material and workmanship from date of purchaseindirect damages. This limited warranty does not cover damage damages resulting from misuse the use of components not supplied with the unit, or abuse the use of material other than that specified. Any damages due to weather, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of JHB Group, Inc. The bill of sale or copy will be required together with a serial number, model number and VIN when making any warranty claims from JHB Group, Inc. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Assembly and use must be done in accordance with the instructions included with the product and all local and national fire codes. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, technician travel time and mileage are covered for warranty repairs. * 49 Are there any geographic regions of the garmentUnited States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? JHB will service all Sourcewell entities in the U.S. and Canada. Warranty repair will be coordinated by JHB Group, personalization Inc. Repair services will be completed by either a JHB service technician or customization the original equipment manufacturer. Items will be repaired either on site or will be shipped to JHB headquarters or the original manufacturer for needed repairs. Costs of shipping for warranty repairs are covered by JHB Group, Inc. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All covered warranty service is handled through JHB Group, Inc., including warranties covered by the original equipment manufacturer. JHB Group, Inc. will coordinate any warranty work to be completed. * 51 What are your proposed exchange and return programs and policies? Exchanges and returns are only allowed as per warranty. * 52 Describe any service contract options for the items included in your proposal. NA – There are no additional options available at this time. * Table 10: Payment Terms and Financing Options Line Item Question Response * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30 Days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. We do not lease equipment. Financing options are available through a partner Sourcewell vendor, NCL Government Capital. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Standard terms and conditions are the following: • Customer shall pay the total purchase price of the garment by a third partyProduct within thirty (30) calendar days after the Product departs the manufacturing facility. • The proposed delivery time frame for the Product will not begin until JHB Group, nor situations that exceed Inc. approves the garment's intended scope contract and receives 50% payment of the purchase price. • If final payment is late and if customer elects not to have the delivery extended, $250.00 per calendar day will be added to the final invoice. Said mobile platform and equipment are to be built and shipped in accordance with the specifications hereto attached, delays due to strikes, war, or purpose. Products covered under Elbeco's 3 Year Warranty: Outerwear Products covered under Elbeco's 1 Year Warranty: Shirtsintentional conflict, Pantsfailures to obtain chassis, Soft Shellsmaterials, Job Shirtsor other causes beyond our control not preventing, Base Layerswithin 180 calendar days after receipt of this order and the acceptance thereof at our office at Lake in the Hills, Blouse Coats Jumpsuits, Vest CarriersIL, and Accessories Dealer Warranty Servicing If you purchased an Elbeco product and find it to be defectivedelivered to you. * 56 Do you accept the P-card procurement and payment process? If so, please contact customer service at xxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxxis there any additional cost to Sourcewell participating entities for using this process? Yes, we will accept the P-card procurement process. Our customer service department will evaluate There is a 3% transaction fee. * Table 11: Pricing and Delivery Provide detailed pricing information in the issue andquestions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, if the garment is still under warrantytemplate Contract, they will provide further instructions to replace and the Sourcewell Price and Product Change Request Form. Line Item Question Response * 57 Describe your pricing model (e.g., line-item discounts or repair your garment free product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of charge. Products Purchased Through Authorized Distributors If you have purchased an Elbeco product and find it to be defective, please bring the garment to the authorized distributor items that you purchased it from for prompt warranty service. Your distributor will evaluate the issue and, if the garment is still under warranty, will replace or repair your garment free of charge. Products Purchased Through Non-Authorized Distributors All products sold by a non-authorized dealer are not eligible for warranty repair or replacement by Xxxxxx, want Sourcewell to consider as we cannot guarantee the authenticity of such products. Product Care All Elbeco products come with care instructions. Please follow these instructions at all times to ensure the durability and performance part of your purchaseRFP response. Products that are damaged due to neglect If applicable, provide a SKU for each item in care may not your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. JHB Group's pricing model will be eligible for warranty.a percentage off the commercial list price. *