Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? As a solutions provider, CDW•G does not manufacture products, however, all purchases made by Sourcewell Members, where applicable, include the manufacturer's standard warranty. Terms of warranty coverage can and do vary with each OEM purchase, and details for each product warranty are available through an account manager or online at xxx.xxxx.xxx. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose usage restrictions or other limitations on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue to meet Sourcewell Member needs. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Both standard manufacturer warranties and extensions of OEM warranties are typically inclusive of all warranty repair services being purchased. In some instances, services may fall outside of the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work (SOW) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel time, and mileage for any on-site work. Any incremental warranty costs for technicians' travel time and mileage to perform warranty repairs are disclosed at time of quote. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Our ability to provide certified technicians across geographic areas is driven by the warranty coverage selected by the Sourcewell Member. In most cases, warranty support is fulfilled directly by the manufacturer and will vary on a case-by-case basis. Should a Sourcewell Member opt to enhance the standard manufacturer warranty, CDW•G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canada. We are committed to coordinating OEM warranties, CDW•G resources, and our services partner ecosystem to address the needs of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claims. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In instances where Sourcewell Members choose the standard manufacturer warranty, the responsibility for warranty services on those items is with the manufacturer. To ensure manufacturer warranty expectations are met, CDW•G has a defined escalation process with our partners to ensure technical support is provided by the manufacturer according to the agreed upon SLAs. In those instances where CDW•G provides enhancement to the standard manufacturer warranty, we take responsibility for meeting agreed upon SLAs and delivering the full customer experience. *

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? As Xxxxx Sports Lighting, LLC will provide all materials and labor to maintain operation of its lighting system to original design criteria for 25 or 10 years. Musco products are guaranteed to perform for the customer as detailed in the Xxxxx Constant 25™ or Xxxxx Constant 10™ documents. Xxxxx shall monitor the performance of the lighting system on/off status, hours of usage, and luminaire outage. If outages that affect playability are detected, Xxxxx will contact you and proactively dispatch technicians. To assist with the determination of repairs, Xxxxx will utilize the field monitoring system and any information provided by the customer to determine when the usage of the field is materially impacted. From this information, Musco will determine needed repair and/or replacement of Covered Product(s) and parts. Repair will be with Product(s) of like kind and quality. The only requirement Musco has is the customer agrees to check fuses and to replace fuses as needed. Musco provides spare fuses in the lowest alpha- numeric enclosure, which is located 10-12 feet above grade and is reachable by a solutions providerladder. Musco will replenish spare fuses as needed. Under the Xxxxx Constant 25™ or Xxxxx Constant 10™ Product Assurance & Warranty Program, CDW•G does not manufacture productsXxxxx pays any upfront cost for shipping cost, howeverinstallation cost, all purchases made by Sourcewell Members, where applicable, include and any associated rental equipment cost & disposal cost for the manufacturer's standard replaced equipment. Musco has a team of 170+ Team Members to ensure fulfillment of our product and services warranty and maintains financial reserves dedicated to support our warranty. Terms of warranty coverage can Please check out this YouTube video showcasing our Support Services and do vary with each OEM purchase, and details for each product warranty are available through an account manager or online at xxx.xxxx.xxxWarranty. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needsxxxxx://xxx.xxxxxxx.xxx/watch?v=oxH00ofzSJA. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can link is also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available included on the same contract Flexibility to add or remove equipment as needed Parts uploaded “Xxxxx Solutions and labor included Multiple contracts consolidated Annual or multi-year contact options Testimonial videos” document that has been uploaded. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose There is no hour usage restrictions restriction for our Xxxxx Constant 25™ or other limitations on our warranty servicesXxxxx Constant 10™ Product Assurance & Warranty Program, but we enhance coverage options do ask for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue expected usage hours to meet Sourcewell Member needsdesign criteria of the project. * 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Both standard manufacturer warranties Yes, the Xxxxx Constant 25™ and extensions of OEM warranties are typically inclusive of all warranty repair services being purchased. In some instances, services may fall outside of Xxxxx Constant 10™ Product Assurance & Warranty Program covers the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work (SOW) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel time, and mileage for any on-site work. Any incremental warranty costs for technicians' technicians travel time and mileage to perform any warranty repairs are disclosed at time of quoterepairs. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Our Xxxxx will be able to cover all geographic regions of the United States & Canada with our Lighting Services Team that is comprised of 170 Team Members dedicated to operating and maintaining customer lighting around the USA. Regional based service technicians are available for quick responses. These Team Members are factory-trained and specialize in routine maintenance, repairs, and analysis of sports lighting systems. Xxxxx’x Warranty Department will make arrangements with the specified project contact to identify & rectify the situation in an appropriate time frame. If needed, Xxxxx has the ability to hire a local electrical contractor to perform any immediate warranty needs. Our Control-Link Central™ service center is staffed 24/7/365 with Xxxxx employed trained operators (Team Members) who provide certified technicians across geographic areas scheduling and report assistance, along with one-on-one phone/video training. Proactive testing is driven by the warranty coverage selected by the Sourcewell Memberdone to assure customer’s control systems are operating properly and field operations are constantly monitored. In most casesAs we have heard several of our customers say, warranty support “Xxxxx often is fulfilled directly by the manufacturer and will vary on calling me to schedule a case-by-case basis. Should repair before I even know I had a Sourcewell Member opt to enhance the standard manufacturer warranty, CDW•G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canada. We are committed to coordinating OEM warranties, CDW•G resources, and our services partner ecosystem to address the needs of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claims. problem.” * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In instances where Yes, items included in the scope of Xxxxx sports lighting design, Musco will cover warranty service for those items. * 51 What are your proposed exchange and return programs and policies? Due to Xxxxx’x lighting solutions being custom designed, engineered to order we do not have an exchange and return program. Any defective on arrival product or repairs are covered by Xxxxx Constant 25™ or Xxxxx Constant 10™ Product Assurance & Warranty Program. * 52 Describe any service contract options for the items included in your proposal. Xxxxx Sports Lighting, LLC will provide all materials and labor to maintain operation of its lighting system to original design criteria for 25 or 10 years. Musco products are guaranteed to perform for the customer as detailed in the Xxxxx Constant 25™ or Xxxxx Constant 10™ documents. Under the Xxxxx Constant 25™ or Xxxxx Constant 10™ Product Assurance & Warranty Program. * 53 Describe your payment terms and accepted payment methods. Xxxxx’x payment terms are Net 30. Payments not paid when due are subject to a carrying charge for each month past due or will be pro-rated for the portion of the month there is an unpaid balance. Carrying charges shall accrue in the amount of one- and one-half percent (1½%) per month of any overdue unpaid balance, or the maximum rate permitted by law, whichever is less. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Xxxxx Finance™ was established in 2006, it provides competitive financing solutions that enable customers to realize the benefits of Musco products and services. Hundreds of customers have used these solutions to complete their lighting projects. Xxxxx Finance™ has provided budget-accommodating financing for governmental, commercial, and not-for-profit entities throughout the United States of America. The municipal lease-purchase program, offered by Xxxxx Finance™ provides the funding opportunity many public entities need for facility improvements such as sports lighting. The program provides a flexible, cost-effective means of funding essential renovations and, in many areas, may eliminate much of the time and expense associated with selling bonds for a project. A know set expense can be budgeted annually, freeing you from budget uncertainties and lowering cash flow impact. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Due to Xxxxx’x custom designed, engineered to order solutions our documents are tailored to the project and customer needs. Please see attached sample quote and invoice. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members choose participating entities for using this process? Xxxxx Sports Lighting, LLC currently does not accept P-card procurement cards. * Provide detailed pricing information in the standard manufacturer warrantyquestions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the responsibility template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for warranty each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Xxxxx Sports Lighting provides a custom designed, engineered to order lighting system, pricing is based per the RFP. This price list should not be considered complete and exhaustive due to the nature of each project being a unique, custom design build situation. Extreme spill and glare concerns, pole locations, and wind zone variance may affect price. RFP quoted pricing is for the most common field designs based on structural code and utilizing IBC 2018, 110 mph, Exposure C. Installations services are available on those a per project basis dependent upon Xxxxx’x compliance with state and local licensing requirements. Labor and materials for the complete installation, including foundations, pole erection, trenching, backfill, conduit, wire, electrical distribution and service cabinet(s) and site restoration shall utilize the current RS Means pricing, coefficient and must also include the appropriate City Cost Index. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The percentage discount from list prices for materials offered under this RFP is 5%. The attached price list already takes into account the 5% discount for the materials. * 59 Describe any quantity or volume discounts or rebate programs that you offer. As Musco is a custom designed, engineered to order lighting system, there is no quantity or volume discounts available. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items is or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Xxxxx Sports Lighting, LLC will work with the manufacturer. To ensure manufacturer warranty expectations are metSourcewell member regarding pricing and delivery of any open market, CDW•G has a defined escalation process with our partners to ensure technical support is provided sourced and/or non-standard options which would be desired by the manufacturer according Sourcewell member. Xxxxx and the Sourcewell member will agree upon a desired outcome and reflect this in the customer quote for use in issuing a purchase order. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the agreed upon SLAsProposer. In those instances where CDW•G provides enhancement As Musco is a custom designed, engineered to order lighting system, pricing is based per the RFP. The pricing can also include equipment installation. Labor and materials for the complete installation include, foundations, pole erection, trenching, backfill, conduit, wire, electrical distribution and service cabinet(s) and site restoration shall utilize the current RS Means pricing, coefficient and must also include the appropriate City Cost Index. If the construction project requires, Musco offers pre-shipment of the precast concrete bases. The additional cost for the pre-shipment of the precast concrete bases will vary depending on the location of the lighting project. * 62 If freight, delivery, or shipping is an additional cost to the standard manufacturer warrantySourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Xxxxx’x pricing includes delivery within the State of Minnesota to the job site and are for lighting systems materials only. Additional freight cost may be incurred outside the State of Minnesota. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Musco has no specific requirements in regard to Alaska, Hawaii, Canada, or any offshore delivery. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Xxxxx Sports Lighting offers custom designed, engineered to order lighting systems. Products are directly purchased from the company as we take responsibility for meeting agreed upon SLAs and delivering have no agents or authorized dealers. When you purchase a Xxxxx Solution, it is delivered from our dedicated transportation company with Xxxxx Lighting signage on the full customer experiencetrucks. *

Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? As a solutions providerT2 warranty specific terms differ slightly by product line, CDW•G does not manufacture products, however, all purchases made by Sourcewell Members, where applicable, include the manufacturer's standard warranty documents for our Pay Station solution; PARCS Xxxxx hardware and software; our Flex Permits and Enforcement solution; and the UPsafety CityCite Permits and Enforcement solution are included in the supplemental information in the document section of the RFP response. Pay Stations – one year warranty. Terms Standard warranty is return and repair of warranty coverage can any defective parts. Upgrades available to advanced exchange warranty. Software and do vary with each OEM purchase, and details for each product warranty firmware are available through an account manager or online at xxx.xxxx.xxx. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify included in warranty coverage. PARCS – one year warranty. Standard warranty is return and repair of any defective parts. Field technicians will be dispatched for cash handling units that require onsite support. Software and firmware are included in warranty coverage. Flex Permits and Enforcement – one year warranty. Standard warranty is return and repair of any defective hardware parts. Software and firmware are included in warranty coverage. UPsafety – one year hardware warranty. Standard warranty is return and repair of any defective parts. Extended warranty packages and special coverage including Preventative Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairsavailable at an additional charge. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options Warranty * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose usage restrictions T2 Warranties include standard exceptions for coverage, including: o Negligence, mis-use or other limitations on our vandalism o Damage from extreme weather conditions o Unauthorized modifications of products o Pay Station batteries, paper and cleaning supplies o PARCS batteries, locks and keys are limited to a 30 day replacement warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue to meet Sourcewell Member needs. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Both The T2 standard manufacturer warranties cover parts, software and extensions firmware, so the expense of OEM warranties are typically inclusive of all warranty repair services being purchaseda technician is not included. In some instances, services may fall outside of the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work (SOW) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel time, and mileage for any on-site work. Any incremental warranty costs for technicians' For optional service packages that include labor – travel time and mileage to perform warranty repairs are disclosed at time of quotewould be included in those optional services. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Our ability The T2 Pay Station product line support model is a return and repair or advanced exchange parts warranty, along maintenance coverage for all software elements. Local Pay Station resellers can provide additional on-site maintenance services if required by customers. T2 uses a mix of employee field based technicians and technology implementation partners to provide certified technicians across geographic areas is driven by the warranty coverage selected by the Sourcewell Member. In most cases, warranty support our PARCS product line where on-site technical support is fulfilled directly by the manufacturer and will vary on a case-by-case basis. Should a Sourcewell Member opt to enhance the standard manufacturer warranty, CDW•G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canada. We are committed to coordinating OEM warranties, CDW•G resources, and our services partner ecosystem to address the needs of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claimsrequired. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In instances where Sourcewell Members choose T2 will provide warranty service coverage for products that we sell to our customers, including select items that are made by other manufacturers. If we include the standard manufacturer warrantyproduct on our quote, then we will provide the warranty coverage * 50 What are your proposed exchange and return programs and policies? T2 uses a Returns Material Authorization (RMA) authorization process to track all customer returns and subsequent shipment of repaired parts to customers. The customer is responsible for freight to T2; T2 covers the freight for the repaired part back to the customer. For Advanced Replacement service, the responsibility customer is charged for the part if the designated defective part is not returned to T2 within 30 days. Additional details are included in the Warranty and Support documents in the supplemental information portion of our RFP response. * 51 Describe any service contract options for the items included in your proposal. T2 offers a variety of warranty services on those items is with the manufacturer. To ensure manufacturer warranty expectations are met, CDW•G has a defined escalation process with our partners programs for customers to ensure technical best match their support is provided by the manufacturer according to the agreed upon SLAsrequirements. In those instances where CDW•G provides enhancement addition to the standard manufacturer return and repair parts warranty, we take responsibility offer upgrades to return and repair service, as well as options for meeting agreed upon SLAs Preventative Maintenance and delivering other supplemental support services. Additional details are included in the full Warranty and Support documents in the supplemental information portion of our RFP response. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services T2's suite of cloud-based software solutions are housed in a highly secure data center environment with superior reliability and scalability to ensure maximum availability for our customers. Please see the document “Benefits of Hosting” to review the key attributes of our hosting environment. T2 manages the complexity of security, availability and redundancy, and an automatically update your system environment as new versions of our applications with new capabilities become available. All of our T2 solutions are PCI DSS certified, and T2 systems is listed as a PCI DSS Level 1 Service Provider, keeping up with the latest requirements from a data security perspective. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) In the supplemental warranty and service information, T2 has included our Support Service level agreement which provides details on our incident priority categorization and response targets by severity level. In that same section, we have provided the details of our secure, scalable, reliable cloud environment that has provided an average solution up-time in excess of 99.99% over the last trailing 12 months. Internally we have a culture of continuous improvement and use a variety of metrics on project delivery effectiveness, sales coverage, win rate and close rate, market penetration, service delivery, support issue resolution, including automated resolution, etc. to help us manage our key process to drive increasing value for our customers. * 54 Describe your payment terms and accepted payment methods? T2's standard payment terms are net 30 days, and we accept ACH and EFT transactions, physical checks via lockbox and credit card payments, which are subject to a 2.5% fee. * 55 Describe any leasing or financing options available for use by educational or governmental entities. T2 works with Fleetwood Finance Leasing, LLC to provide leasing services for our customers. Fleetwood Finance Leasing has extensive experience in the government and education services and can provide leasing options for all T2 solutions, allowing participating entities to conserve capital and match project costs with revenue over the life of a parking technology implementation. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. T2's most common transaction document is the quote form, which details the specific product-code level configuration that the customer experienceis purchasing. These T2 quote documents are typically what our customers use to create their internal PO's where required, and automatically drive T2 project invoicing. Examples of T2 quote documents are included in the supplemental information with this RFP response, in addition to our Warranty and Maintenance programs and Service Level Agreement document. T2 will work with Sourcewell participating entities to create transaction documents that meet their requirements and can work with customer contract and PO documents as applicable. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? T2 accepts credit cards, including P-cards subject to a 2.5% transaction fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. T2's pricing model for Sourcewell participating entities is designed to provide preferential market-based pricing for each T2 solution offered, and to provide Sourcewell program entities additional financial incentives as they add more T2 solutions. We have established discounted pricing by solution category and all of the SKU's in the solution category would be eligible for that discount. We have provided the detailed SKU (product code) level pricing lists in our supplemental document section and have also provided a summary of the overall pricing structure by solution. *

Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? As a solutions providerFrame and structural components including oil reservoirs, CDW•G does not manufacture productsfittings, howeveroil coolers, all purchases made by Sourcewell Memberselectrical switches and clutches, where applicablepulleys, include the hydraulic pumps and wheel motors are covered for two years of commercial use. This warranty covers manufacturing defects for two years, including parts and labor (excludes wear items). Wear items including drive belts, blades, hydraulic hoses, tires, batteries and rental use are warranted for 90 days. Scag Velocity Plus™ and Advantage cutter decks are warranted against manufacturer's standard warrantydefects for three full years. Terms of This warranty coverage can covers parts and do vary with each OEM purchaselabor for the first and second years, and details parts only for each product the third year. Engines and engine components are covered by the individual engine manufacturers. See engine owner's manual for warranty are available through an account manager or online at xxx.xxxx.xxxperiod and details. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose The warranty coverage applicable to Sourcewell qualifying entities is a 2- Year Commercial Machine Warranty and imposes no usage limitations or restrictions or other limitations on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue to meet Sourcewell Member needsthat would adversely affect its coverage. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Both standard manufacturer warranties The Scag mower, including any defective part must be returned to an Authorized Scag Service Dealer within the warranty period. The expense of delivering the mower to the dealer for warranty work and extensions the expense of OEM warranties are typically inclusive of all warranty returning it to the owner after repair services being purchased. In some instances, services may fall outside of the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work (SOW) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel time, and mileage paid for any on-site work. Any incremental warranty costs for technicians' travel time and mileage to perform warranty repairs are disclosed at time of quoteby the owner. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Our ability to provide Any Sourcewell participating entity that purchases a Scag branded piece of equipment can at a minimum source warranty repairs via the certified technicians across geographic areas is driven by technician at the warranty coverage selected by authorized dealer from which the Sourcewell Membermower was purchased. In most casesmany cases the purchaser will have more than one Scag authorized dealer within a reasonable distance to choose from. All Scag authorized dealers must have and maintain service a service department, warranty support is fulfilled directly staffed by the manufacturer and will vary on a case-by-case basis. Should a Sourcewell Member opt Scag certified technicians, to enhance the standard manufacturer warranty, CDW•G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canada. We are committed to coordinating OEM warranties, CDW•G resources, and our services partner ecosystem to address the needs of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claimsmaintain its authorized Scag dealer status. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In instances With the exception of engines and engine components, any part of the Scag commercial mower manufactured by Scag Power Equipment, found to be defective in materials or workmanship, will be repaired or replaced by an Authorized Scag Dealer without charges for parts and labor, within the 2- Year Commercial Machine Warranty Period. This includes but may not be limited to oil reservoirs, fittings, oil coolers, electrical switches and clutches, pulleys, hydraulic pumps and hydraulic wheel motors. Wear items including drive belts, blades, hydraulic hoses, tires and batteries are covered for a period of 90 days. Engines and engine components are covered by the individual engine manufacturers. See engine owner's manual for warranty period and details. * 47 What are your proposed exchange and return programs and policies? We will exchange any whole good or accessory item purchased from an awarded Sourcewell contract. All returns shall be in new, un-used condition, in its original packaging where applicable. Equipment must still be represented in the current model year program to be eligible for exchange or refund. Equipment that has cut grass or handled debris will need to be evaluated independently. * 48 Describe any service contract options for the items included in your proposal. Currently there are no factory service contract options available. * 49 What are your payment terms (e.g., net 10, net 30)? We propose payment terms of net 30. * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Our finance partners offer funding solutions in all 50 states. With locations in Arizona, Connecticut, Florida, Michigan, Minnesota, New Hampshire, North Carolina, North Dakota, Texas, South Dakota, and Washington, there are multiple financing and lease options for cities, townships, schools etc. o Western Equipment Finance Xxxx Xxxxxxx / 000-000-0000 o New Equipment Leasing, Inc. Xxx Xxxxx / 000-000-0000 * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell Members choose as described in the standard Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Scag is a manufacturer warrantythat sells its products through 2 step distribution. We propose to designate our 8 U.S. and Canadian distributor to accept and process Sourcewell Cooperative entity purchase orders. We would ask that all requests, for contract access or for quotes, are issued directly to Scag. Scag will verify the cooperative entities eligibility and issue a quote with instruction indicating which of its distributors that the P.O. shall be issued to. Our distributor will then coordinate delivery of the order by making arrangements between the best, closest, authorized Scag dealer and the purchaser. After the purchaser accepts delivery, and signs a delivery or pick-up acknowledgment, the responsibility distributor shall invoice the purchasing entity. Having each distributor responsible for warranty services processing all orders within its assigned territory will reduce the number of individual dealer sales reports. Distributors will manifest and report sales within their territory, and remit the corresponding administrative fee back to Sourcewell on those items a quarterly basis. Scag will continually monitor the sales process from end to end and will require their distributors to copy them on all quarterly sales reporting and administrative fee payments to check for accuracy. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-Cards can be accepted for payment by participating, authorized Scag dealers with advanced notification. These equipment transactions may be subject to a 2% surcharge when not prohibited by state law. Invoice payments for these purchases will be direct to the manufacturer. To ensure manufacturer warranty expectations are metScag dealer, CDW•G has a defined escalation process with our partners to ensure technical support is provided as coordinated by the manufacturer according to the agreed upon SLAsapplicable Scag distributor. In those instances where CDW•G provides enhancement this case, the Scag distributor will still report these sales quarterly to Sourcewell and be paying the administrative fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard manufacturer warrantyor list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, we take responsibility provide a SKU for meeting agreed upon SLAs each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are proposing a 22% discount off of Scag's MSRP (list price) on all qualifying whole-goods and delivering accessories for the full customer experience48 contiguous states. Canada, Alaska, Hawaii and any U.S. Territory will carry the same 22% discount plus freight and any other fees associated with international shipments. All pricing will be in U.S. dollars. Qualifying products will be defined by Scag Power Equipment, and limited to products considered commercial in nature and listed on the attached price list. Qualifying accessories must be purchased on the same purchase order as the whole-good that it's intended to be used with, in order to qualify for the discount. *

Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? As Yes. Different lift types have different warranty lengths. The longest is a solutions provider, CDW•G does not manufacture products, however, all purchases made by Sourcewell Members, where applicable, include 25- year warranty on the manufacturer's standard most popular two post models which also includes a 10- year mechanical moving parts warranty. Terms of warranty coverage can and do vary with each OEM purchasePlease see Table 9, and details Exhibit 1 for each product warranty are available through an account manager or online at xxx.xxxx.xxxMohawk's warranty. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may Different value-added suppliers have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverageproduct-specific warranties. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose No. There are no usage restrictions or other limitations on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue to meet Sourcewell Member needslimit warranties. * 48 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Both standard manufacturer warranties and extensions of OEM warranties are typically inclusive of all Yes. For service repairs within the warranty repair services being purchased. In some instancesperiod, services may fall outside of the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work (SOW) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel reseller network invoices Mohawk for time, mileage and mileage for any on-site work. Any incremental warranty costs for technicians' travel time and mileage to perform warranty repairs are disclosed at time of quoteservice work performed. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Our ability There are no places in North America Mohawk isn't able to provide certified technicians across geographic areas is driven by sell, deliver, install or service the warranty products. The same applies to all value-added suppliers. Similar to Mohawk's federal GSA schedule contract, national sales and service coverage selected by lends to a decision-makers "comfort" in buying from Mohawk. Likewise, Canadian Department of National Defense, with bases as far north as CFB Alert (200 miles south of the Sourcewell MemberNorth Pole and the world's most northerly year-round inhabited location) or CFB Cold Lake Alberta, continue to buy and use Mohawk Lifts. In most casesPrivate sector customers in Prudhoe Bay, warranty support is fulfilled directly by the manufacturer Alaska or Guam buy Mohawk because Mohawk lifts are designed for durability and will vary on a case-by-case basis. Should a Sourcewell Member opt to enhance the standard manufacturer warranty, CDW•G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canada. We are committed to coordinating OEM warranties, CDW•G resources, and our services partner ecosystem to address the needs of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claimsminimal maintenance. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In instances where The OEM's, Mohawk's value-added supplier partners – Hunter, Gray, Westmatic, Mark VII, cover warranty service directly with the end user for their specific equipment. Mohawk is aligned with only the highest quality manufacturers in their respective fields. * 48 What are your proposed exchange and return programs and policies? Restocking fee 15% plus return freight on standard, non-built-to-order lifts and options. The equipment must be new, unused, undamaged and in its original packaging. Xxxxxx goes to great lengths to prevent mistakes in ordering and to avoid returns. Data sheets (Table 9, Exhibit 2), site surveys, and fleet surveys, performed by local representatives, are used as safe guards to ensure the correct equipment is being ordered for the facility. Data sheets are required for all built to order lifts. Please note the member signature and Xxxxxx reseller's signature on each data sheet. On rare occasions, a new lift is damaged in transit. Mohawk's solution is to replace the damaged lift and enter a claim with the freight carrier for damages. * 49 Describe any service contract options for the items included in your proposal. No service contracts are offered by Mohawk or our value-added supplier partners. Sourcewell members often arrange with the local Mohawk dealer to perform annual lift inspections and technician training. * 50 What are your payment terms (e.g., net 10, net 30)? Standard payment terms are Net 30 days from the invoice date. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes. Mohawk offers financing through National Cooperative Leasing (NCL), a Sourcewell awarded vendor. The NCL Alternative Funding Solution video is displayed at the bottom of Mohawk's Sourcewell webpage (xxx.xxxxxxxx.xxx/Xxxxxxxxxx). For Sourcewell members who seek financing, Mohawk assists with processing the request. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Order Process a) Mohawk or dealer creates a proposal (quote) after determining the Sourcewell member needs b) Mohawk or dealer gives the proposal to the fleet manager and/or purchasing department c) Member issues purchase order directly to Mohawk as the vendor of record d) Mohawk notifies local reseller or supplier partner to deliver the equipment e) Mohawk invoices the member f) Mohawk remits quarterly Sourcewell administrative remittance As the awarded vendor of record, Mohawk processes all orders and transactions. If an order is received by our resellers or supplier partners, it is forwarded to Mohawk for processing. As such, Xxxxxx has complete control and access to every transaction by every Sourcewell member and is able to submit timely and accurate quarterly sales reporting, as has been the case for ten years. Dealers do not accept purchase orders, dealers sell, Mohawk handles the paperwork trail to ensure contract compliance, sales reporting and Sourcewell administrative remittance. * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members choose for using this process? Yes, Mohawk accepts P-cards for payment. No, there are no additional costs associated with the standard manufacturer warrantyuse of P-cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the responsibility template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for warranty services each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. For Mohawk, there is one discount percentage off of list price. For Hunter, discounts vary based on those items the product category of light duty or heavy duty products. For all other supplier partners, there is with one discount percentage off of list price. All prices include delivery to Sourcewell members in the manufacturer48 continental states. To ensure manufacturer warranty expectations are metPlease refer to question 60 for details regarding additional freight charges for members outside of the continental US. * As in the previous ten years, CDW•G all prices include the proposed 1.4% Sourcewell administrative remittance. Every product has a defined escalation process with our partners to ensure technical support part number (SKU), which is provided by included in the manufacturer according to the agreed upon SLAs. In those instances where CDW•G provides enhancement to the standard manufacturer warranty, we take responsibility uploaded price list for meeting agreed upon SLAs and delivering the full customer experience. *each supplier.

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? As a solutions providerForeverLawn offers superior product warranties covering all synthetic turf products manufactured by ForeverLawn, CDW•G does not manufacture productsInc., howeverand tailored to each Vertical Market/product line. The ForeverLawn Closed Loop Warranty System (CLWS) is an advanced warranty tracking system recording vital information for each project including product type, all purchases made by Sourcewell Membersinstallation date, where applicable, include and dye lot. Since the manufacturer's standard warranty. Terms of warranty coverage can and do vary with each OEM purchaseis provided by ForeverLawn, Inc., and details for each product not the local dealer, the CLWS connects customers directly with the warranty are available through an account manager or online at xxx.xxxx.xxx. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine provider in the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits event of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on claim. The ForeverLawn Dealer Network offers, in conjunction with the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multiForeverLawn Closed Loop Warranty System, a minimum two-year contact options warranty covering all aspects of synthetic grass installation performed by a ForeverLawn Dealer. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G ForeverLawn utilizes multiple platforms to inform customers of the proper ways to care for their synthetic grass purchases. Usage and maintenance guidelines can be found on all ForeverLawn websites, in the ForeverLawn Owner's Manual, and on ForeverLawn warranty documentation. ForeverLawn prides itself in offering the industry's best for product durability resiliency. Along with this, the ForeverLawn Owner's Manual outlines “Do's” and “Don'ts” for a customer's synthetic grass purchases. Usage cautions outlined in the manual include: • Do not impose usage restrictions expose the synthetic grass to direct high heat (fire, coals, hot equipment such as a lid from a grill or other limitations a weed whacker). ForeverLawn products are not flammable, and therefore do not pose a fire hazard; however exposure to high heat can curl or melt blades. • Don't mow or use power lawn care equipment on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and upliftsForeverLawn. • Do not get paint on ForeverLawn products. • Avoid using harsh chemicals directly on ForeverLawn. While ForeverLawn warranties vary by product, they consistently do not cover the following: • Damage from misuse, abuse, or vandalism • Damage from external heat sources • Damage caused by vehicles or heavy equipment driving on the turf In all cases, ForeverLawn is available on a local and national level to help customers often choose the standard OEM warranty for find best solutions should any issues arise with their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throughout their technology lifecycles, we continue to communicate post sale to ensure warranties continue to meet Sourcewell Member needsfinished project. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Both standard manufacturer warranties ForeverLawn Inc. repairs or provide replacements for defective products or components at a cost to the purchaser/owner based on a proration chart specific to each product. This includes replacement product and extensions re- installation labor of OEM warranties are typically inclusive of all warranty repair services being purchaseddefective turf when installed by an exclusive ForeverLawn dealer. In some instances, services may fall outside of the OEM warranty options stated above. In these specific cases, services performed need to be outlined within a statement of work Example Proration Chart: (SOWattached) and mutually agreed upon by all parties. If so, there will be very specific language around such warranties, travel time, and mileage for any on-site work. Any incremental warranty costs for technicians' travel time and mileage to perform warranty repairs are disclosed at time of quote. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Our ability With over 85 regional Dealers throughout North America and a Home Office located in Ohio, ForeverLawn is never too far away to provide certified technicians across geographic areas is driven by the warranty coverage selected by the Sourcewell Member. In most cases, warranty support is fulfilled directly by the manufacturer and will vary on a case-by-case basis. Should a Sourcewell Member opt to enhance the standard manufacturer warranty, CDW•G has access to certified resources through in-house technical and strategic local partnerships across the U.S. and Canadaservice customers. We are committed currently expanding our Dealership Network at a rate of 10+ new Dealers per year, with concentrated target areas in Canadian Providences. If a warranty repair is needed in a Canadian Providence that cannot be serviced by a ForeverLawn Dealership, the Home Office Team will work closely with a trusted professional landscape provider in close proximity to coordinating OEM warranties, CDW•G resources, the project site to ensure a successful repair/installation. Map attached with our territories and our services partner ecosystem to address the needs location of Sourcewell Members. We will continue working with Sourcewell Members to identify the best-value solution regarding warranty coverage; response times and service-level agreements (SLAs) may vary by location. Sourcewell Members can be confident they will know what they are buying and will be provided with clear instructions on the coverage and how to activate warranty claimsdealers. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? All ForeverLawn branded products within this proposal will be covered under ForeverLawn, Inc. manufacturer's warranties. ForeverLawn maintains a close relationship with vendors that provide important components in our proprietary installation systems, therefore the ForeverLawn manufacturer's warranty encompasses all products involved in the completed surfacing project. In instances where Sourcewell Members choose the standard manufacturer warrantyrare occasion that a ForeverLawn warranty claim is filed, ForeverLawn works with any non-ForeverLawn product vendors to ensure the warranty claim is fulfilled as outlined in the manufacturer's warranty documentation. * 51 What are your proposed exchange and return programs and policies? ForeverLawn always strives to put the customer first and ensure complete purchasing satisfaction for the nature of these customized orders. If a product is flawed upon delivery, the responsibility local ForeverLawn Dealer initiates a product claim, which allows ForeverLawn, Inc. to evaluate the condition of the synthetic grass and determine if the product needs replaced prior to installation. If the product is deemed flawed, a replacement product is reordered and shipped at no cost to the customer. Our goal is to provide the best customer experience possible. Product issues that arise after the synthetic grass has been installed are treated as warranty claims. * 52 Describe any service contract options for warranty services the items included in your proposal. ForeverLawn Dealers are independent local business owners who are in business for themselves, but not by themselves. The national support network that ForeverLawn provides ensures that our dealers are never alone when they or their customers have questions or concerns. The ForeverLawn team is committed to ensuring the satisfaction of our valued customers. ForeverLawn local dealers are focused on those items quality, innovation, and integrity. They prioritize and customer care and satisfaction. Local ForeverLawn dealers are, by design, close to the communities they serve to ensure many years of great service. Dealerships are encouraged to provide a maintenance or service plan that includes cleaning, grooming, brushing, or treating the synthetic grass surface. * 53 Describe your payment terms and accepted payment methods. Upon shipment of any products, Each ForeverLawn dealer is responsible for invoicing their customer directly with the manufacturerfor agreed purchase price as listed on the attached pricing sheet. To ensure manufacturer warranty expectations The invoice will include any applicable charges for freight shipping, taxes, accessories, and/or installation. Taxes are metadded in addition to the purchase price unless the customer presents a valid tax-exempt certificate. The invoice shall be paid by the customer within net thirty (30) days from the date of completion of the install. Our dealers accept many forms of payments including ACH, CDW•G wire transfers, check or credit/debit cards. In addition, many dealers also offer residential and commercial financing options, creating greater access for ForeverLawn synthetic grass solutions * 54 Describe any leasing or financing options available for use by educational or governmental entities. From Xxxx Disney World to Google to ESPN, some of the country's largest companies partner with ForeverLawn for their projects. ForeverLawn offers commercial customers financing through North Star Leasing, expanding services and making ForeverLawn synthetic grass solutions more accessible to customers worldwide. North Star Leasing has been in business since 1979, bringing a uniquely personalized level of service to the industry. ForeverLawn has partnered with North Star Leasing for over 10 years, and is extremely confident in their ability to provide accessible financing with competitive rates for various applications, including educational and governmental entities. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Once a dealer has been awarded a project through Sourcewell, the ForeverLawn team accepts the customer's PO including all required products and accessories listed individually. The dealer then places an order for any synthetic grass products, installation materials, and/or accessories on the ForeverLawn Company Store website. Each of our dealers has a defined escalation process with personalized Company Store account to minimize risk for inaccuracy and miscommunications. The order is processed by our partners to ensure technical support is provided by the manufacturer according Order Processing Department, who issues a PO to the agreed upon SLAsappropriate vendors for items to be shipped. After vendors have shipped the items on the order, the dealer is given tracking numbers, BOL's, and approximate times of delivery of the shipments. At this point, dealers are issued an invoice for shipped items with a net thirty (30) days to pay. After this invoice has been issued, our finance team will invoice our dealers for the 1.5% Sourcewell administration fee. We currently use HGA-C co-op on a regular basis, and quarterly we submit a report (using an excel spreadsheet) auditing each project and the progress. We have attached to this question a sample of an order that has been completed from start to finish, including PO from the customer, company store orders our dealer has placed, sales orders and invoices administered by our order processing team to the dealer, POs to the vendors for this order and tracking receipts for the items ordered from our vendors. In those instances where CDW•G provides enhancement this example our dealer in Chicago had worked with HGA-C previously and sold over 9000 sf of our Playground Grass Academy. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, our dealers accept P-card and there is no fee associated with using this process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard manufacturer warrantyor list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, we take responsibility provide a SKU for meeting agreed upon SLAs each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The ForeverLawn pricing model will be a percentage discount off the published MSRP for each product. The discount will be standard across the product and delivering installation line. Please see the full customer experienceattached document for all detailed information concerning products offered through Sourcewell. *