Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairs. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout the U.S and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! Our warranty covers the product & parts, not labor. See Warranty Document. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it No, we do not impose usage restrictions however, if product is a warrantable failure. Very seldom misused, we do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening againnot provide warranty. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a Yes, if approved of and repaired by Western Global qualified service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairsstaff. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can provide service coverage throughout , Western Global will utilize a qualified repair technician to perform the U.S and Canadawork in the event one of our staff cannot be present or replace the product if it makes more sense to. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our Yes, we cover the warranty process for entire equipment at time of purchase that was part solution irrespective of the sale manufacturer of the component. This gives the customer a hassle-free and seamless experience. * 47 What are your proposed exchange and return programs and policies? Any returns must be approved by Western Global. Any approved returns within 30 days of delivery are subject to a 15% restocking fee. Any returns made AFTER 30 days of delivery are subject to a 30% restocking fee. Return of custom orders is not available. * 48 Describe any service contract options for the items included in your proposal. Not Applicable. * 49 What are your payment terms (meaning they paid for it e.g., net 10, net 30)? Net 30 Days * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Western Global has a network of financing & leasing companies that we work with and can recommend should this be required by the Sourcewell member. They understand our products and work with Schools & governmental entities to make any necessary financing very easy. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the initial acquisition priceContract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. All Requests for Quote and Purchase orders will come into Western Global either directly from the Sourcewell member, or through distributors. These orders indicating the contract number will be covered by loaded into our warranty NetSuite ERP system and linked to the Sourcewell contract info thru our tagging program in the system. This will automatically set the discounted pricing, allow for quoting, Sales Orders, Work Orders, fulfillment, Billing, Invoicing, follow up and tracking all within the same system. Orders will then ship from Western Global directly to the Sourcewell Member. As a result, we will take it up with simply and accurately be able to utilize the supplier, if necessary. Any items added reports within the ERP to generate the vehicle without our knowledge or approval will not be coveredquarterly Sourcewell revenue reviews and calculate the fee payments. *

Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? yes absolutely! YES * 43 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask Manufacturer warrants its new products to be free from defects in workmanship and materials at time of shipment and will repair or replace, without charge for parts or labor, any part of its new product that it is fails to conform to this warranty for a warrantable failure. Very seldom do we have a customer try period of one (1) year or 2,000 hours (except as specifically excluded) from date of delivery to claim warranty on something they accidentally damagedthe original purchaser, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening againwhichever occurs first. * 44 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it doesYes. We cover it ourselves in Fortbrand Services will repair or replace, with out charge of parts or labor of its new product that fails to conform to the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairswarranty. * 45 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. we can We have not found that there are locations that Fortbrand cannot provide service coverage throughout the U.S and Canadaa technician. * 46 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any We do not cover the warranty on items made by other manufacturers, they are passed on to the original manufacturer. * 51 What are your proposed exchange and return programs and policies? Since our products are designed to the customers specifications and in conjunction with the customer throughout the process, returns and exchanges are not a typical situation in our business. We do not have any restocking fees. If an incorrect item is ordered, we work with our customer to fix the situation. If a mistake was made by Fortbrand, we will provide exchanges at no cost to the customer. * 52 Describe any service contract options for the items included in your proposal. Fortbrand provides onsite service to our customers. By contacting our 24- hour hotline, or reaching out to their dedicated technician, we work within our customers schedule to provide service with the least equipment downtime possible. We have additional tailored service options available for purchase. * 53 Describe your payment terms and accepted payment methods. We offer net 30 terms and accept check or ACH payments. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Fortbrand offers in-house financing. Without having to integrate third- party financing options, we're able to work directly with the needs of our customers in way that few companies can. Whether their needs are large or small, we finance all levels of transactions. Fortbrand Services offers a robust rental and leasing program available across North America for all equipment in our catalog – new and used. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Please see attached documents titled, “Sample Quote” and “Sample Invoice.” * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Fortbrand Services does not currently offer P- Card process but are open to additional services. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Fortbrand proposes a 5% discount off list price. Please see attached document, “Fortbrand Services Price Schedule” for current pricing with the Sourcewell Discount for each item. We have also attached our 2023 Price Catalog which represents our standard product pricing. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Fortbrand Services would like to propose a 5% discount on all items sold. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Volume discounts are available on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Fortbrand currently does not provide “sourced products”. * 61 Identify any element of the total cost of acquisition that is supplied NOT included in the pricing submitted with our equipment at time of your response. This includes all additional charges associated with a purchase that was part are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Price does not include shipping from Ottumwa, Iowa which is determined on a case-by-case basis. Our price does include set-up and commissioning onsite. Basic Operator Training, Maintenance and Technical Training are offered free of the sale (meaning they paid for it in charge. Additional training beyond the initial acquisition price) will be covered by our warranty and we will take it up with the supplierofferings is available for a fee. * 62 If freight, if necessary. Any items added delivery, or shipping is an additional cost to the vehicle without Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight pricing is listed per machine on our knowledge price schedule document. Freight is calculated per mile from the origination OEM address to final delivery address. * 63 Specifically describe freight, shipping, and delivery terms or approval programs available for Alaska, Hawaii, Canada, or any offshore delivery. Off-shore delivery is available. Terms are specific to the customer. Sales to Canada will not be coveredrequire the customer to provide customs brokerage. Fortbrand to provide required invoices and insurance. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Freight is offered through standard carrier services. *

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! We do not provide any materials, parts or labor for our system. We provide the website and we do warranty that our website will have a 99% uptime so that our agencies can use the system whenever they need. If we ever have scheduled downtime for maintenance we notify our customers at least 24 hours in advance. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening againNo restrictions for website reliability warranty. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes We do not provide any equipment so we do not need to provide in most cases it does. We cover it ourselves in the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairsperson technicians. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoWe do not provide any equipment so we do not need to provide in person technicians. we can provide service coverage throughout Any technician work to be done will be done remotely over the U.S and Canadainternet. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with We do not provide any equipment on our end so equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) will failure from other manufacturers would have to be covered by them. * 47 What are your proposed exchange and return programs and policies? Agencies can stop using our warranty system at any time and we will take it up with the supplier, since w do not charge them a fee there is nothing to return to them if necessary. Any items added they decide to the vehicle without not list on our knowledge or approval will not be coveredwebsite again. *

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? yes absolutely! A copy of our Standard Warranty will be included in the document upload section of this RFP. Labor is not a typical component of our warranty. We refer to it as a common sense warranty. We are not going to cover labor for a burnt our headlight but will cover labor in most cases for major components on the machine. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it Our standard warranty period is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening again2 years or 2000 hours. * 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in If the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most repair is covered under warranty failures are able to these costs would be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairspart of that warranty as well. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoIf the distance is too far to send one of our team members we will work with the customer to reimburse them for labor time or find an outside source that is agreeable to both sides. we can provide service coverage throughout Ultimately it is the U.S and Canadagoal of Zamboni to get any problems resolved as expeditiously as possible. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied For simplicity reasons for our customers we in most cases will deal with our equipment at time of purchase that was part of the sale (meaning they paid for it suppliers on warranty issues. There are some cases where our supplier will address a situation but we are kept in the initial acquisition price) will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added loop from start to the vehicle without our knowledge or approval will not be coveredfinish. *

Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? yes absolutely! Spacesaver has an emphasis on customer satisfaction and continuous improvement. The statement of warranty is our continued commitment that Spacesaver is dedicated to serving our customers. Please reference our attached Statement of Warranty – for full coverage by product. * 43 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failureThe warranty does not apply to any product which has been subject to misuse, negligence, or accident; has been damaged in shipment, storage, or installation; has been misapplied, has been modified or repaired by unauthorized persons or has been repaired with non-standard Spacesaver replacement parts. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happen. We often times will still cover an item that shouldn't be covered if the customer is willing to allow us to come explain what happened and train their operators to prevent it from happening againPlease reference our attached Statement of Warranty for full details. * 44 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it does. We cover it ourselves in Yes, Labor is included at no cost during the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able to be fixed at the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairsfirst year. * 45 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? NoSpacesaver and our Authorized Dealer Network are authorized to sell and provide services in all 50 states, the District of Columbia, Canada and more. we can provide service coverage throughout the U.S and CanadaSpacesaver is not limited to any geographical area. * 46 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that Spacesaver is supplied with the manufacturer and all products included in our equipment at time of purchase that was part of the sale (meaning they paid for it in the initial acquisition price) proposal will be covered by our warranty and we will take it up with the supplier, if necessary. Any items added to the vehicle without our knowledge or approval will not be covered. *

Line Item Question Response. 42 48 Do your warranties cover all products, parts, and labor? yes absolutely! Due to the expanse of our product offerings, our warranties offer numerous product specific assurances for the products purchased by our customers. Typically, our warranties offer a common coverage against manufacturer defects and product performance up to 12 months. The warranties also cover parts and labor within the specified time of coverage. * 43 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? We only ask that it is a warrantable failure. Very seldom do we have a customer try to claim warranty on something they accidentally damaged, but it does happenThe majority of the warranties for the manufacturers listed in this bid provides industry standard coverage as part of our vetting process when working with vendor base. We often times will still cover an item that shouldn't be covered if the customer is willing work closely with each manufacturer to allow us to come explain what happened and train their operators to prevent it from happening againwork through any warranty issues with our customers. * 44 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes in most cases it doesMost of our warranties do not cover transportation cost or mileage unless there is a gross malfunction or failure of the product purchased. We cover it ourselves in In these instances, we work with the states we sell direct. We reimburse our dealers who are performing onsite warranties. Most warranty failures are able customer directly to be fixed at ensure MES can rectify the customer's location with a service tech and service truck. Our customers really appreciate not having to take it somewhere and leave it for repairssituation. * 45 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? NoMES does not have any regional technicians located in New Hampshire, Maine or Vermont. we can provide service coverage throughout the U.S and We also do not have technicians in Canada for our full product line of SCBAs. We will have support for RevolveAir Systems in Canada. If a customer has a need in these areas, we would offer a solution and the additional cost needed for transportation and other travel cost for the staff needed for training or testing. * 46 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Any item that is supplied with our equipment at time of purchase that was part of MES will perform the sale (meaning they paid for it warranty service as an authorized repair center unless the OEM has specified in the initial acquisition price) will be covered by our warranty and we will take it up with to return the supplier, if necessary. Any items added product or products to the vehicle without our knowledge or approval will not be coveredOEM's location for repair. *