Service Schedule The Agency shall provide Services in accordance with the times and days of the week set forth in the Scope of Service (Attachment “A”), unless otherwise approved by the Recipient in writing. In addition, a method for providing 24-hour on-call access shall be published and made accessible to the Consumers and other Service providers.
Long Service Leave All employees shall be entitled to long service leave in accordance with the relevant State Legislation. The employer will ensure that any registration necessary for the purposes of portable long service schemes will be undertaken.
Customer Account Customer must have an account and an alphanumeric key uniquely associated with Customer’s account (a “Token”), to the extent applicable, to use the Products and Services, and Customer is responsible for:
Long Service Recognition Effective the first pay period after April 1, 2021, a 25th year step on each wage schedule is created which will be 0.25% higher than the respective 6th year step. EFFECTIVE FIRST PAY PERIOD AFTER APRIL 1, 2019 Grid Level 1st Year 2nd Year 3rd Year 4th Year 5th Year 6th Year 85% Grid 2* Monthly 0000 0000 0000 3912 4066 4253 Bi-Weekly 0000 0000 0000 1799 1870 1955 Hourly 20.90 21.94 22.95 23.98 24.93 26.07 85% Grid 3** Monthly 3537 3716 3884 0000 0000 0000 Bi-Weekly 1626 1709 1786 1866 1942 2029 Hourly 21.68 22.78 23.81 24.88 25.89 27.05 95% Grid 2*** Monthly 3811 4000 4183 4372 4545 4753 Bi-Weekly 1752 1839 1923 2010 2090 2186 Hourly 23.36 24.52 25.64 26.80 27.86 29.14 2 Monthly 4012 4210 4403 4602 4784 5003 Bi-Weekly 1844 1936 2024 2116 2200 2300 Hourly 24.59 25.81 26.99 28.21 29.33 30.67 3 Monthly 4161 4372 4569 4775 4968 5191 Bi-Weekly 0000 0000 0000 2195 2285 2387 Hourly 25.51 26.80 28.01 29.27 30.46 31.82 90% Grid 6**** Monthly 0000 0000 0000 0000 5000 5225 Bi-Weekly 1927 2024 2115 2210 2299 2402 Hourly 25.69 26.99 28.20 29.47 30.65 32.03 4 Monthly 4320 4535 4741 4957 5158 5387 Bi-Weekly 1986 2085 2180 2279 2372 2477 Hourly 26.48 27.80 29.06 30.39 31.62 33.02 5 Monthly 4488 4711 4925 5144 5353 5592 Bi-Weekly 2063 2166 2264 2365 2462 2571 Hourly 27.51 28.88 30.19 31.53 32.82 34.28 6 Monthly 4657 4891 5111 5341 5555 5805 Bi-Weekly 2141 2249 2350 2456 2554 2669 Hourly 28.55 29.98 31.33 32.74 34.05 35.59 7 Monthly 0000 0000 0000 5543 5764 6030 Bi-Weekly 2222 2333 2438 2549 2650 2773 Hourly 29.62 31.11 32.50 33.98 35.33 36.97 8 Monthly 5016 5266 5506 5754 5989 6253 Bi-Weekly 2306 2421 2531 2645 2753 2875 Hourly 30.75 32.28 33.75 35.27 36.71 38.33 9 Monthly 0000 0000 0000 0000 6201 6479 Bi-Weekly 2388 2511 2621 0000 0000 0000 Hourly 31.84 33.48 34.95 36.55 38.01 39.72 10 Monthly 0000 0000 0000 6179 6427 6713 Bi-Weekly 2474 2600 2717 2841 2955 3086 Hourly 32.99 34.66 36.22 37.88 39.40 41.15 11 Monthly 0000 0000 0000 6413 6671 6970 Bi-Weekly 2570 2698 2819 2948 3068 3205 Hourly 34.26 35.97 37.59 39.31 40.90 42.73 11.5***** Monthly 5695 5981 6250 0000 0000 0000 Bi-Weekly 2618 2750 2873 3005 3125 3266 Hourly 34.91 36.67 38.31 40.07 41.67 43.54 12 Monthly 0000 0000 0000 6659 6924 7236 Bi-Weekly 0000 0000 0000 3062 3184 3327 Hourly 35.56 37.35 39.03 40.82 42.45 44.36 13 Monthly 0000 0000 0000 0000 7184 7509 Bi-Weekly 2768 2908 3040 3178 3303 3452 Hourly 36.91 38.77 40.53 42.37 44.04 46.03 14 Monthly 6248 6562 6861 7171 7457 7794 Bi-Weekly 0000 0000 0000 3297 3428 3584 Hourly 38.30 40.23 42.06 43.96 45.71 47.78 15 Monthly 6486 6812 7120 7446 7739 8089 Bi-Weekly 2982 3132 3274 3424 3558 3719 Hourly 39.76 41.76 43.65 45.65 47.44 49.59 16 Monthly 6732 7074 7392 7728 8035 8394 Bi-Weekly 0000 0000 0000 3553 3695 3860 Hourly 41.27 43.37 45.31 47.37 49.26 51.46 17 Monthly 6990 7340 7676 8017 8342 8713 Bi-Weekly 3214 3375 3530 3686 3836 4006 Hourly 42.85 45.00 47.06 49.15 51.14 53.41 18 Monthly 7255 7618 7961 8323 8662 9048 Bi-Weekly 3336 3503 3660 3827 3983 4160 Hourly 44.48 46.70 48.80 51.02 53.10 55.47 19 Monthly 0000 0000 0000 8640 8987 9388 Bi-Weekly 3462 3636 3801 3973 4132 4316 Hourly 46.16 48.48 50.68 52.97 55.09 57.55 20 Monthly 7813 8210 8582 0000 0000 0000 Bi-Weekly 3593 3775 3946 4124 4289 4481 Hourly 47.90 50.33 52.61 54.98 57.18 59.75 21 Monthly 8113 8524 8908 9312 9682 10121 Bi-Weekly 3730 3919 4096 4282 4451 4653 Hourly 49.73 52.25 54.61 57.09 59.35 62.04 *Early Childhood Educator I (Certificate) - Staff (85% of Grid 2) **Early Childhood Educator (Certificate) - Sole Charge (85% of Grid 3) ***Early Childhood Educator II (Special Needs) (95% of Grid 2) ****Cardiology Technologist - Staff (Non-Diploma) (90% of Grid 6) Effective First Pay Period after April 1, 2020 Grid Level 1st Year 2nd Year 3rd Year 4th Year 5th Year 6th Year 85% Grid 2* Monthly 3478 3650 3817 3990 4148 4338 Bi-Weekly 1599 1679 1755 1835 1907 1994 Hourly 21.32 22.38 23.40 24.46 25.43 26.59 85% Grid 3** Monthly 3607 3790 3961 4140 4307 4501 Bi-Weekly 1658 1742 1821 1904 1980 2069 Hourly 22.11 23.23 24.28 25.38 26.40 27.59 95% Grid 2*** Monthly 3887 4079 4266 4459 4636 4848 Bi-Weekly 1787 1876 1961 2050 2132 2229 Hourly 23.83 25.01 26.15 27.33 28.42 29.72 2 Monthly 4092 4294 4491 0000 0000 0000 Bi-Weekly 1882 1974 2065 2159 2244 2346 Hourly 25.09 26.32 27.53 28.78 29.92 31.28 3 Monthly 4244 4459 4660 0000 0000 0000 Bi-Weekly 1952 2050 2143 2240 2330 2435 Hourly 26.02 27.33 28.57 29.86 31.06 32.46 90% Grid 6**** Monthly 4275 4490 4692 4903 5099 5329 Bi-Weekly 1966 2064 2157 2255 2345 2450 Hourly 26.21 27.52 28.76 30.06 31.26 32.67 4 Monthly 4406 4626 4836 5056 5261 5495 Bi-Weekly 2026 2127 2224 2324 2419 2527 Hourly 27.01 28.36 29.65 30.99 32.25 33.69 5 Monthly 4578 4805 5024 5247 5460 5704 Bi-Weekly 2105 2210 2310 2413 2510 2623 Hourly 28.06 29.46 30.80 32.17 33.47 34.97 6 Monthly 4750 4989 5213 5448 5666 5921 Bi-Weekly 2184 2294 2397 2505 2605 2723 Hourly 29.12 30.58 31.96 33.40 34.73 36.30 7 Monthly 4928 5177 5408 5654 5879 6151 Bi-Weekly 0000 0000 0000 2600 2703 2828 Hourly 30.21 31.74 33.15 34.66 36.04 37.71 8 Monthly 5116 5371 5616 5869 6109 6378 Bi-Weekly 2352 2470 2582 2699 2809 2933 Hourly 31.36 32.93 34.43 35.98 37.45 39.10 9 Monthly 0000 0000 0000 0000 6325 6609 Bi-Weekly 2436 2561 2674 2796 2908 3038 Hourly 32.48 34.15 35.65 37.28 38.77 40.51 10 Monthly 5490 5767 6027 6303 6556 6847 Bi-Weekly 2525 2651 2771 2898 3014 3148 Hourly 33.66 35.35 36.95 38.64 40.19 41.97 11 Monthly 5701 5985 6255 6541 6804 7109 Bi-Weekly 2621 2752 2876 3008 3128 3269 Hourly 34.95 36.69 38.34 40.10 41.71 43.58 11.5***** Monthly 5809 6100 6375 6667 6933 7245 Bi-Weekly 2671 2804 2931 3065 3188 3331 Hourly 35.61 37.39 39.08 40.87 42.50 44.41 12 Monthly 0000 0000 0000 6792 7062 7381 Bi-Weekly 2720 2858 2986 3123 3247 3394 Hourly 36.27 38.10 39.81 41.64 43.29 45.25 13 Monthly 6141 6452 6743 7049 7328 7659 Bi-Weekly 2824 2966 3101 3241 3369 3521 Hourly 37.65 39.55 41.34 43.21 44.92 46.95 14 Monthly 6373 6693 6998 0000 0000 0000 Bi-Weekly 2930 3077 3218 3363 3497 3656 Hourly 39.07 41.03 42.90 44.84 46.63 48.74 15 Monthly 6616 6948 7262 0000 0000 0000 Bi-Weekly 3042 3194 3339 3492 3629 3794 Hourly 40.56 42.59 44.52 46.56 48.39 50.58 16 Monthly 0000 0000 0000 7883 8196 8562 Bi-Weekly 3158 3317 3467 3624 3768 3937 Hourly 42.10 44.23 46.22 48.32 50.24 52.49 17 Monthly 7130 7487 7830 8177 8509 8887 Bi-Weekly 3278 3443 3600 3760 3912 4086 Hourly 43.71 45.90 48.00 50.13 52.16 54.48 18 Monthly 0000 0000 0000 8489 8835 9229 Bi-Weekly 3402 3572 3734 3903 4062 4244 Hourly 45.36 47.63 49.78 52.04 54.16 56.58 19 Monthly 7681 8066 8432 8813 9167 9576 Bi-Weekly 3532 3709 3877 4052 4215 4403 Hourly 47.09 49.45 51.69 54.03 56.20 58.70 20 Monthly 7969 8374 8754 9148 9515 9942 Bi-Weekly 3664 3850 4025 4206 4375 4571 Hourly 48.85 51.33 53.66 56.08 58.33 60.95 21 Monthly 8275 8694 9086 9498 9876 10323 Bi-Weekly 3805 3998 4178 4367 4541 4746 Hourly 50.73 53.30 55.70 58.23 60.54 63.28 *Early Childhood Educator I (Certificate) - Staff (85% of Grid 2) **Early Childhood Educator (Certificate) - Sole Charge (85% of Grid 3) ***Early Childhood Educator II (Special Needs) (95% of Grid 2) ****Cardiology Technologist - Staff (Non-Diploma) (90% of Grid 6) *****Genetic Counsellor Note: Above rates include a 2.0% general wage increase. Effective First Pay Period after April 1, 2021 Grid Level 1st Year 2nd Year 3rd Year 4th Year 5th Year 6th Year 25th Year 2 Monthly 4174 4380 4581 4788 4978 5205 5218 Bi-Weekly 1919 2014 2106 2201 2289 2393 2399 Hourly 25.59 26.85 28.08 29.35 30.52 31.91 31.99 3 Monthly 0000 0000 0000 0000 5168 5401 5415 Bi-Weekly 1991 2091 2186 2285 2376 2483 2490 Hourly 26.54 27.88 29.14 30.46 31.68 33.11 33.20 90% Grid 6* Monthly 4361 4580 4785 5001 5201 5435 5449 Bi-Weekly 2005 2106 2200 2300 2391 2499 2505 Hourly 26.73 28.08 29.33 30.66 31.88 33.32 33.40 4 Monthly 4494 4719 4933 5157 5366 5605 5619 Bi-Weekly 0000 0000 0000 2371 2468 2577 2584 Hourly 27.55 28.93 30.24 31.61 32.90 34.36 34.45 5 Monthly 4670 4901 5124 5352 5569 5818 5833 Bi-Weekly 0000 0000 0000 2461 2561 2675 2682 Hourly 28.63 30.04 31.41 32.81 34.14 35.67 35.76 6 Monthly 4845 5089 5317 5557 5779 6039 6054 Bi-Weekly 2228 2340 2444 2555 2657 2777 2783 Hourly 29.70 31.20 32.59 34.07 35.43 37.02 37.11 7 Monthly 5027 5281 5516 5767 5997 6274 6290 Bi-Weekly 2312 2428 2536 2651 2757 2885 2892 Hourly 30.82 32.37 33.81 35.35 36.76 38.46 38.56 8 Monthly 5218 5478 5728 5986 6231 6506 6522 Bi-Weekly 2399 2519 2633 2753 2865 2991 2999 Hourly 31.99 33.58 35.11 36.70 38.20 39.88 39.98 9 Monthly 5404 5681 5932 6204 6452 6741 6758 Bi-Weekly 2485 2612 2727 2852 2966 3099 3107 Hourly 33.13 34.83 36.36 38.03 39.55 41.32 41.43 10 Monthly 5600 5882 6148 6429 6687 6984 7001 Bi-Weekly 2575 2705 2827 2956 3074 3211 3219 Hourly 34.33 36.06 37.69 39.41 40.99 42.81 42.92 11 Monthly 5815 6105 6380 0000 0000 0000 7269 Bi-Weekly 2674 2807 2933 3068 3191 3334 3342 Hourly 35.65 37.43 39.11 40.90 42.54 44.45 44.56
CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.