Common use of Low Severity Issue Clause in Contracts

Low Severity Issue. (single or very low number of guest rooms experiencing technical issues related to FTG Programming, or minor picture quality problems; single guest room FTG Programming outage; two or fewer free-to-guest channels unviewable; training requests; In-Room Equipment failure with small impact on Company guests; requests for supplies): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 48 hours; or Expedited Service Level Package- within 24 hours, all on a 24x7x365 basis.

Low Severity Issue. (single or very low number of guest rooms experiencing technical issues related to FTG Programming, or minor picture quality problems; single guest room FTG Programming outage; two or fewer free-to-guest channels unviewable; training requests; In-Room Headend Equipment failure with small impact on Company guests; requests for supplies): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 48 hours; or Expedited Service Level Package- within 24 hours, all on a 24x7x365 basis.

Low Severity Issue. (single or very low number of guest rooms experiencing technical issues related to FTG ProgrammingGuest Services, or minor picture quality problems; single guest room FTG Programming Guest Service outage; fewer than two or fewer free-to-guest channels unviewable; training requests; In-Room Covered Equipment failure with small impact on Company guests; requests for supplies; technical issues with an external hotel channel or an information channel): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 48 hours; or Expedited Service Level Package- within 24 hours, all on a 24x7x365 basis.