Common use of MANDATORY ARBITRATION AND CLASS ACTION WAIVER Clause in Contracts

MANDATORY ARBITRATION AND CLASS ACTION WAIVER. Any dispute, controversy or claim arising out of, or related to, Residents Energy’s services under this Agreement (collectively, the “Claims”) that is not resolved directly between the parties or by the DPU, shall be resolved by arbitration before the American Arbitration Association (“AAA”) conducted under the AAA Commercial Rules and, if the customer is a residential customer, the Consumer-Related Disputes Supplementary Procedures; or, if available, by requesting alternative dispute resolution options available through the Massachusetts Office of Dispute Resolution. ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between you and Residents Energy. You acknowledge that you are not relying on any advice, statements, recommendations or representations of Residents Energy or its Sales personnel other than the written statements in this Agreement and that you have made your own decision to enter into this Agreement.