Mean Time to Restore. “MTTR”) SLA
Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Private Line Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.
Mean Time to Restore. The mean time to restore (MTTR) measurement is the average time between the start of a service impacting issue and the resolution of the issue. There are two (2) priority levels of Trouble Ticket severity (Critical and Major). MTTR objectives for each severity level is: Severity 1 – Critical Average within 2 hours Severity 2 – Major Average within 4 hours
Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to ATM Service, WilTel has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. WilTel will undertake repair efforts on equipment or fiber when WilTel first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on WilTel' owned and operated network and from WilTel' POP to WilTel' POP.
Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Wavelengths, Seller has an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Seller will undertake repair efforts on equipment or fiber when Seller first becomes aware of the problem, or when notified by Purchaser and Purchaser has released all or part of the Wavelength for testing. The maintenance standards in this Section only apply for equipment or fiber on Seller’ owned and operated network and from Seller’s POP to Seller’s POP.
Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of repairing Xxxxxxxx' equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Metro Wave Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 6.4 only apply for Xxxxxxxx' equipment and fiber on Xxxxxxxx' owned and operated network between the MAPs constituting the end points of the affected Metro Wave Service circuit.
Mean Time to Restore. The Mean Time to Restore objective is the average time required to restore Service after a Service Interruption to an operational condition as defined by the technical specifications in Section 1 of this Schedule. The Mean Time to Restore objective is as follows:
Mean Time to Restore. ("MTTR")
1. Severity 1, Critical - defined as a complete Outage affecting the Subscriber's Service.
2. Severity 2, Major - defined as a partial Outage or significant Service degradation affecting the Subscriber's Service.
3. Severity 3, Minor – defined as minor Service degradation minimally affecting the Subscriber's Service. MTTR objectives and priorities are established based on GOS and Trouble Ticket Severity Level.
Mean Time to Restore. (“MTTR”). Mean Time to Restore is be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Backhaul, Seller has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Seller will undertake repair efforts on equipment or fiber when Seller first becomes aware of the problem, or when notified by Teleglobe and Teleglobe has released all or part of the capacity for testing. The maintenance standards in this Section only apply for equipment or fiber on Seller’s owned and operated network and from Seller’s POP to Seller’s POP,
Mean Time to Restore. 8.1.1 The mean time to restore (MTTR) measurement for a Service is the average time between the time a Trouble Ticket is opened by Subscribing Entity, or Service Provider becomes aware of Service impacting network issues, and the time the Service is restored. If Subscribing Entity disputes Service Provider's determination of when the Service is restored, the Parties shall work together in good faith to resolve any such dispute within thirty (30) days. The "average time" is determined based on all Trouble Tickets with the same severity level associated with the same Outage.
8.1.2 There are two priority levels of Trouble Ticket severity (Critical and Major).
8.1.3 MTTR objectives for each severity level are: Severity 1 — Critical Average within 4 hours Severity 2 — Major Average within 8 hours "Severity 1 - Critical" is defined as a complete Outage affecting Subscribing Entity's Service. "Severity 2 - Major" is defined as a partial Outage or service degradation affecting Subscribing Entity's Service.
