Common use of Mean Time to Restore Clause in Contracts

Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Private Line Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.

Appears in 1 contract

Samples: Master Services Agreement (Universal Access Global Holdings Inc)

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Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Private Line ATM Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.

Appears in 1 contract

Samples: Master Services Agreement (Universal Access Global Holdings Inc)

Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service and resume availability and is stated in terms of equipment and cable outages. The time is measured from the moment the outage is reported until the service is available. With respect to Metro Private Line Service, Xxxxxxxx has an objective of repairing network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six (6) hours. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 6.3 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP MAP to Xxxxxxxx' POPMAP.

Appears in 1 contract

Samples: Master Services Agreement (Universal Access Global Holdings Inc)

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Mean Time to Restore. Mean Time to Restore (MTTR) shall be the average time required to restore service Service and resume availability and is stated when measured in terms of equipment and cable outagesa month. The time is measured from the moment the outage is reported until the service first fiber is availablerepaired. With respect to Xxxxxxxx Private Line Service, Xxxxxxxx has an objective of repairing will repair network equipment within an average of two (2) hours and an objective to have the first fiber on a cable cut restored within an average of six four (64) hourshours when averaged over a the rolling periods set forth above. Xxxxxxxx will undertake repair efforts on equipment or fiber when Xxxxxxxx first becomes aware of the problem, or when notified by Customer and Customer has released all or part of the Service for testing. The maintenance standards in this Section 5.3 only apply for equipment or fiber on Xxxxxxxx' owned and operated network and from Xxxxxxxx' POP to Xxxxxxxx' POP.

Appears in 1 contract

Samples: Master Services Agreement (Universal Access Global Holdings Inc)

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