Member Helpline. The HMO must furnish a toll-free phone line which members may call 24 hours a day, 7 days a week. An answering service or other similar mechanism, which allows callers to obtain information from a live person, may be used for after-hours and weekend coverage.
Appears in 3 contracts
Samples: Agreement and Plan of Merger (Centene Corp), Agreement and Plan of Merger (Centene Corp), Amerigroup Corp
Member Helpline. The HMO must furnish a toll-free phone line which that members may call 24 hours a day, 7 days a week. An answering service or other similar mechanism, which mechanism that allows callers to obtain information from a live person, may be used for after-hours and weekend coverage.
Appears in 1 contract
Samples: Amerigroup Corp
Member Helpline. The HMO must furnish a toll-toll free phone line which members may call 24 hours a day, 7 days a week. An answering service or other similar mechanism, which allows callers to obtain information from a live person, may be used for after-hours and weekend coverage.
Appears in 1 contract
Samples: Amerigroup Corp
