, Member Hotline Performance Report Clause Samples
The Member Hotline Performance Report clause requires the regular preparation and delivery of reports detailing the performance metrics of a member support hotline. Typically, this involves tracking data such as call response times, resolution rates, call volumes, and customer satisfaction scores, which are then shared with relevant stakeholders on a scheduled basis. The core function of this clause is to ensure transparency and accountability in hotline operations, enabling both parties to monitor service quality and address any performance issues proactively.
, Member Hotline Performance Report. HMO must submit, on a monthly basis, a Member Hotline Performance Report that contains all required elements set out in Article 3.7 of this Agreement in a formant approved by HHSC. The report is due on the 30th of the month following the end of each month.”
SECTION 2.30 Addition of Section 12.15
, Member Hotline Performance Report. Section 12.14 is added as follows: