Common use of Methodology for Ordering, Delivery and Service for Goods Clause in Contracts

Methodology for Ordering, Delivery and Service for Goods. Your Score: 1,640 Score of the first ranked Framework Member: 1,820 Your response demonstrated a clear methodology for ordering and delivering with maximum 10 working days confirmed for delivery for ex stock items. It was noted that your firm would arrange collection if incorrect goods delivered at no cost. In relation to packaging your response stated that packaging would be removed from NUI Galway sites by your firm at no cost when installing equipment. However, in relation to the supply only of goods to NUI Galway would be responsible for empty packaging. Your restocking policy requires goods to be returned, in the original packaging, within 7 days in original packaging and the goods are subject to a 10% restocking charge plus shipping costs. We note that your firm does not have a delivery fleet for supply only, however your firm uses your firms’ commercial vehicles for personnel, tools and installation materials. No delivery charges are applied for small items, but larger items will incur a shipping fee which will be noted on the quotation. The response clearly set out how the return of faulty or damaged goods would be dealt with, and it was noted that the pricing schedule was completed with details provided on the CE/EN standard for the equipment proposed. By contrast the first ranked Framework Member addressed each of the elements of this criterion in a detailed manner. They also confirmed that they have strong existing relationships with their suppliers and confirm they can also achieve the 10-working day delivery requirement. They provided a detailed workflow on their established ordering process together with an excellent workflow diagram in relation to their collection and return procedure. The return of empty packaging was addressed well with information on their waste management process and their waste partners were identified. They confirmed they apply their supplier’s restocking policy, and that where there is no restocking fee charged by suppliers, they will not charge a restocking fee to NUI Galway, and they provided a very detailed response covering all aspects of their approach to the delivery and distribution of goods to NUI Galway’s sites including details of their delivery fleet, providing assurance to NUI Galway. A detailed workflow infographic on their policy for the return of faulty or damaged goods was provided and they also confirmed that all hardware they supply meets the CE/EN standard. As a result of their proposals on packaging removal, restocking policy and procedures and their delivery and distribution response offering greater assurance to NUI Galway, they scored higher marks.

Methodology for Ordering, Delivery and Service for Goods. Your Score: 1,640 1,700 Score of the first ranked Framework Member: 1,820 Your response demonstrated a clear methodology for ordering addressed how your firm would meet the supply and delivering delivery of the mandatory items requirement with maximum 10 reference to your firms excellent working days confirmed for delivery for ex stock itemsrelationship and network ties with firms including Panasonic and Extron. It was noted that your firm would arrange collection if incorrect goods delivered at no costhas access to Europe wide stock and examples of stock available immediately was reassuring. In relation to packaging your response stated a separate section it is noted that packaging would it is expected that the 10 day delivery requirement could be removed from NUI Galway sites by your firm at no cost when installing equipmentmet. However, The details given in relation to the supply only ordering process were concise with confirmation of goods no charges for site visits to NUI Galway assess our requirements. You stated that there would be responsible for empty packaging. Your restocking policy requires goods to be returned, in the original packaging, within 7 days in original packaging no issue with returns and the goods are subject to a 10% restocking charge plus shipping costs. We note that your firm does not have a delivery fleet for supply onlyno penalty, however your firm uses your firms’ commercial vehicles for personnel, tools and installation materials. No delivery charges are applied for small items, but larger items will incur a shipping fee which will be noted on the quotation. The response clearly set out how the return of faulty or damaged goods would be dealt with, and it was noted that goods deemed specialist in nature may incur a 30% restocking charge dependant on arrangements with manufacturers. The response provided reference to use of the pricing schedule recycling centre at Ballina. In addition, you confirmed that all goods are checked for damage prior to dispatch and company vehicles (2 x medium vans and 1 by small van) can safely transport specialist goods in a timely manner in addition to confirming damaged/faulty goods will be collected/replaced with no additional charge. In addition, confirmation that all goods are confirmed to carry the mandatory CE markings was completed with details provided on the CE/EN standard for the equipment proposednoted. By contrast the first ranked Framework Member addressed each of the elements of this criterion in a detailed mannerand comprehensive manner on a point by point basis. They also too confirmed that they have strong existing relationships with their suppliers and confirm as well as confirming they can also achieve the 10-10- working day delivery requirement. They provided a very detailed workflow on their established ordering process together with an excellent workflow diagram in relation to their collection and return procedure. The return of empty packaging was addressed well with information on their waste management process and their waste partners were clearly identified. They confirmed they apply their supplier’s restocking policy, and that where there is no restocking fee charged by suppliers, they will not charge a restocking fee to NUI Galway, and they provided a . A very detailed response was provided covering all aspects of their approach to the delivery and distribution of goods to NUI Galway’s sites including details of their delivery fleet, providing assurance to NUI Galway. A detailed workflow infographic on their policy for the return of faulty or damaged goods was provided and they provided. They also confirmed that all hardware they supply meets the CE/EN standard. As On the basis of a result of very clear and enhanced response on their proposals on packaging removalworkflow and order processing system as well as more comprehensive responses addressing waste packaging, restocking returns policy and procedures and their approach to delivery and distribution response offering greater assurance distribution, they offered more confidence to NUI GalwayGalway on the methodology, they scored and therefore achieved a higher marksoverall mark.

Methodology for Ordering, Delivery and Service for Goods. Your Score: 1,640 1,700 Score of the first ranked Framework Member: 1,820 Your response demonstrated a clear methodology for ordering and delivering with maximum 10 working days confirmed for delivery delivery. The response clearly set out details of your firms process for ex stock itemsthe management and communication of tender orders. It was noted that your firm would arrange collection if incorrect goods a good plan is in place from Sales and Quotation requests all the way through to post installation and training. The use of info graphics supported this. The disposal of packaging was not specifically addressed but it was noted that the disposal of waste was referred to under another award criterion. It was also noted that no restocking charges will apply to NUI Galway should items be ordered and delivered at no costincorrectly. In relation to packaging While your response stated that packaging would be removed from NUI Galway sites by your firm at no cost when installing equipment. However, in relation addressed the approach to the supply only delivery and distribution of goods to NUI Galway would be responsible for empty packaging. Your restocking policy requires goods Galway’s premises, it was considered to be returned, brief and this section of the response omitted information in the original packaging, within 7 days in original packaging relation to company fleet vehicles and the goods are subject to a 10% restocking charge plus shipping costs. We note that your firm does not have a delivery fleet external courier company proposed for supply only, however your firm uses your firms’ commercial vehicles deliveries for personnel, tools and installation materials. No delivery charges are applied for small items, but larger items will incur a shipping fee which will be noted on the quotationcampuses outside of Galway city. The response clearly set out how the return of faulty or damaged goods would be dealt with, and it was noted that the pricing schedule was completed with in addition to providing details provided on of the CE/EN standard for confirmation in the equipment proposedpricing schedule. By contrast the first ranked Framework Member addressed each of the elements of this criterion in a detailed mannermanner on a point by point basis. They The also confirmed that they have strong existing relationships with their suppliers and confirm they can also achieve the 10-working day delivery requirement. They provided a detailed workflow on their established ordering process together with an excellent workflow diagram in relation to their collection and return procedure. The return of empty packaging was addressed well with information on their waste management process and their waste partners were identified. They also confirmed that they apply their supplier’s restocking policy, and that where there is no restocking fee charged by suppliers, they will not charge a restocking fee to NUI Galway, and they provided a . A very detailed response was provided covering all aspects of their approach to the delivery and distribution of goods to NUI Galway’s sites including details of their delivery fleet, in addition to providing assurance to NUI Galway. A a detailed workflow infographic on their policy for the return of faulty or damaged goods was provided and they also confirmed goods, as well as confirmation that all hardware they supply meets the CE/EN standard. As a result of their proposals enhanced responses on delivery and distribution, handling of waste packaging removal, restocking policy and procedures and their delivery and distribution response offering greater assurance to NUI Galwayreturns policy, they scored higher marks.. Criterion B: Proposals relating to Technical Support and Maintenance, Warranty, Training, Sustainability and Accessibility Your Score: 1,270 Score of the first ranked Framework Member: 1,400 Your response comprehensively addressed the technical support element of this criterion, and it was noted that warranties ranging from 2 to 5 years were proposed. While training was addressed, the response was brief and did not demonstrate a high-quality training offering. The response comprehensively addressed your firm’s commitment to sustainability. The evaluation team noted how your firm proposed to work alongside NUI Galway on its Sustainable Strategy and this was welcomed. Your response addressed the accessibility element of this criterion in detail, demonstrated by the detail provided on the manufacturers (Extron and Xxxxx) commitments to addressing accessibility requirements and also how the manufacturers are making changes to their own business services. By contrast the first ranked Framework Member provided a comprehensive response specifically addressing each of the elements under this criterion, on a point by point basis. They provided detailed response in relation to technical support and response times and confirmed that they could meet the required timelines and that they have a dedicated support team. They confirmed that warranties ranging from 3 to 10 years were available. They also illustrated how they monitor the warranty on items supplied on their system and also how they notify clients of the details of the manufacturer’s warranty so that the client can register it with the manufacturer. They proposed a high-quality training offering which includes user manuals for training including operation, administrator-level operation and ‘repair’ of equipment e.g. resetting, master resetting and programme and mode alterations, with training delivered as required on site. They are cognisant of their responsibilities with regards to sustainability and their response outlined how their equipment is managed including at end of life, and they included details with images of touch screen and height adjustable lecterns for accessibility purposes. While your response addressed all elements, with excellent sustainability and accessibility, their response on training, slightly better warranties and approach to warranties, resulted in a higher score. Criterion E: Ultimate Cost Your Score: 2,982 Score of the first ranked Framework Member: 3,381 The first ranked Framework Member provided a more competitive cost proposal and on the basis of the application of the formula indicated for cost assessment, scored the marks achieved. SCORES OBTAINED Award Criterion Maximum Score Available Minimum Score Required (if any) Your Score Score of the 1st ranked member of the framework A Methodology for Ordering, Delivery and Service for Goods 2,000 1,000 1,700 1,820 B Proposals relating to Technical Support and Maintenance, Warranty, Training, Sustainability and Accessibility 1,500 750 1,270 1,400 C Proposals for Contract Management 500 n/a 450 400 D Quality of Proposals relating to Tender Exercises 2,000 1,000 1,850 1,850 E Ultimate Cost 4,000 n/a 2,982 3,381

Methodology for Ordering, Delivery and Service for Goods. Your Score: 1,640 1,600 Score of the first ranked Framework Member: 1,820 Your response demonstrated a clear methodology for ordering addressed how your firm would meet the supply and delivering with maximum 10 working days confirmed for delivery for ex stock items. It of the mandatory items requirement, however it was noted that your firm would arrange collection if the response did not confirm delivery within the 10 day delivery timeframe. The treatment of incorrect goods delivered at no cost. In relation to packaging is covered in your change management process diagram, but your response stated that packaging would be removed from NUI Galway sites by failed to mention your firm at no cost when installing equipmentpolicy on the return of empty packaging. However, the restocking policy for incorrect orders was not addressed in relation any detail. While your response noted access to a fleet of vehicles the supply only precise details on how many were available was not addressed. A workflow diagram for the delivery and distribution of goods to NUI Galway would be responsible for empty packaging. Your restocking policy requires goods to be returned, in the original packaging, within 7 days in original packaging and the goods are subject to a 10% restocking charge plus shipping costs. We note that via your firm does not have a delivery fleet for supply only, however your firm uses your firms’ commercial vehicles for personnel, tools and installation materials. No delivery charges are applied for small items, but larger items will incur a shipping fee which will be noted on the quotation. The response clearly set out how the return of faulty or damaged goods would be dealt with, SAP system was illustrative and it was noted that the pricing schedule return of faulty or incorrect equipment delivered was completed with details provided covered in another diagram (change management process), however this would have benefitted from some additional wording/clarity on the process. Confirmation that all hardware supplied meets the CE/EN standard was noted along with details and workflow diagrams of how the SAP system for the equipment proposedstock availability and ordering would work. By contrast the first ranked Framework Member addressed each of the elements of this criterion in a detailed mannermanner on an item by item basis. They also confirmed that they have strong existing relationships with their suppliers and confirm they can also achieve the 10-working day delivery requirement. They also provided a detailed workflow on their established ordering process together with an excellent workflow diagram in relation to their collection and return procedure. The return of empty packaging was addressed well with information on their waste management process and along with identification of their waste partners were identifiedpartners. They also confirmed that they apply their supplier’s restocking policy, and that where there is no restocking fee charged by suppliers, they will not charge a restocking fee to NUI Galway. In addition, and they provided a very detailed response covering all aspects of their approach to the delivery and distribution of goods to NUI Galway’s sites including details of their delivery fleet, providing assurance to NUI Galway. They also provided A detailed workflow infographic on their policy for the return of faulty or damaged goods was provided and they also confirmed provided, as well as confirmation that all hardware they supply meets the CE/EN standard. As a result of their proposals clearly addressing each item and enhanced responses on packaging removalmonitoring of 10 day delivery timeframe, restocking policy and procedures and their policy, delivery and distribution including fleet, they scored higher marks. Criterion B: Proposals relating to Technical Support and Maintenance, Warranty, Training, Sustainability and Accessibility Your Score: 1,270 Score of the first ranked Framework Member: 1,400 Your response addressed the technical support element of this criterion in a comprehensive manner. This was demonstrated with details of your cloud based ticketing system for technical support which generates tickets, tracks progress and provides detailed reports. Support response times were identified clearly. Confirmation was also received that you will provide a three (3) year warranty on equipment, including labour and material costs for defective parts, fixings and workmanship from date of the commissioning certificate. A detailed high quality training offering greater assurance was proposed which includes the development of bespoke training packages, quick start guides and operation and maintenance manuals. Your response set out details on how your firm will achieve environmental best practice in its business activities, however accessibility was not adequately addressed in the response. By contrast the first ranked Framework Member provided a comprehensive response specifically addressing each of the elements under this criterion on a point by point basis. A detailed response was submitted in relation to NUI Galwaytechnical support and response times and confirmation that they could meet the required timelines and that they have a dedicated support team to support this process. They confirmed that 3 year warranty is the minimum offered with longer warranties on some items. They also illustrated how they monitor the warranty on items supplied on their system and also how they notify clients of the details of the manufacturer’s warranty so that the client can register it with the manufacturer. They proposed a high-quality bespoke training offering which includes user manuals for training including operation, administrator-level operation and ‘repair’ of equipment e.g. resetting, master resetting and programme and mode alterations. Training can be delivered as required on site. In addition, they addressed their responsibilities with regards to sustainability and their response outlined how their equipment is managed including at end of life. Their response also included details with images of touch screen and height adjustable lecterns for accessibility purposes. On the basis of some improved warranties on a number of products along with a clear process for warranty monitoring, along with enhanced responses on dedicated support team, focussed training and accessibility, they scored higher marks.