Methods for referral. The primary principle of the referral system is to provide integrated and seamless delivery of services to workers, job seekers, and employers. To facilitate such a system, Partners will agree to: • Familiarize themselves with the basic eligibility and participation requirements of all BWPO programs, as well as with the available services and benefits offered. • Review materials summarizing BWPO program requirements and make them available for Partners and customers. • Develop and utilize intake, eligibility determination, assessment, and registration processes. • Provide substantive referrals to customers who are eligible for supplemental and complementary services and benefits under partner programs. • Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys. • Commit to robust and ongoing communication required for an effective referral process, and to actively follow up on the results of referrals.
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Samples: www.berkspa.gov, www.westfaywib.org, www.co.berks.pa.us
Methods for referral. The primary principle of the referral system is to provide integrated and seamless delivery of services to workers, job seekers, and employers. To facilitate such a system, Partners will agree to: • Familiarize themselves with the basic eligibility and participation requirements of all BWPO programs, as well as with the available services and benefits offered. • Review materials summarizing BWPO program requirements and make them available for Partners and customers. • Develop and utilize intake, eligibility determination, assessment, and registration processes. • Provide substantive referrals to customers who are eligible for supplemental and complementary services and benefits under partner programs. • Regularly evaluate ways to improve the referral process, including the use of customer satisfaction surveys. • Commit to robust and ongoing communication required for an effective referral process, and to actively follow up on the results of referrals.
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Samples: www.partner4work.org