Microsoft Premier Services Sample Clauses
The 'Microsoft Premier Services' clause defines the terms under which Microsoft provides advanced support and consulting services to a client. This typically includes access to technical support, proactive services, and dedicated account management for Microsoft products and solutions. For example, clients may receive 24/7 support, on-site assistance, or tailored training sessions as part of the service package. The core function of this clause is to outline the scope and nature of premium support services, ensuring both parties understand the level of service and support to be provided, thereby reducing ambiguity and setting clear expectations.
Microsoft Premier Services. The contractor must provide Microsoft Premier Support of a minimum of 200 man-hours annually. The support services to be delivered through Microsoft Premier Support must contain as a bare minimum the following: • Dedicated manager with experience in the management of complex technical projects regarding Microsoft Product stack. • Support for incidents in all systems/products/solutions within the Microsoft Product stack, 24 hours per day, 7 days per week (a.k.a. 24/7). • Issue escalation management to senior engineers. • Perform thorough root-cause analysis of critical issues and document findings. • IT operation environment review and assessment, to identify possible areas of improvement. • Map IT infrastructure environment to improve possible future issue handling and resolution times. • Consulting by Microsoft specialized personnel, about Microsoft Product stack best practices and applications.