Microsoft Premier Services Sample Clauses

Microsoft Premier Services. The contractor must provide Microsoft Premier Support of a minimum of 200 man-hours annually. The support services to be delivered through Microsoft Premier Support must contain as a bare minimum the following: • Dedicated manager with experience in the management of complex technical projects regarding Microsoft Product stack. • Support for incidents in all systems/products/solutions within the Microsoft Product stack, 24 hours per day, 7 days per week (a.k.a. 24/7). • Issue escalation management to senior engineers. • Perform thorough root-cause analysis of critical issues and document findings. • IT operation environment review and assessment, to identify possible areas of improvement. • Map IT infrastructure environment to improve possible future issue handling and resolution times. • Consulting by Microsoft specialized personnel, about Microsoft Product stack best practices and applications.
Sample 1
AutoNDA by SimpleDocs

Related to Microsoft Premier Services

  • Termination This Agreement may be terminated at any time prior to the Closing:

  • NOW, THEREFORE the parties hereto agree as follows:

  • Definitions For purposes of this Agreement:

  • WHEREAS the Company desires the Warrant Agent to act on behalf of the Company, and the Warrant Agent is willing to so act, in connection with the issuance, registration, transfer, exchange, redemption and exercise of the Warrants; and

  • IN WITNESS WHEREOF the parties hereto have executed this Agreement as of the day and year first above written.

Time is Money Join Law Insider Premium to draft better contracts faster.