Common use of MOBILE NUMBER PORTABILITY Clause in Contracts

MOBILE NUMBER PORTABILITY. 18.1 You may be able to port a phone number you have obtained from another carrier or carriage service provider when you connect to the Service. 18.2 By processing a port request during an online or call centre activation you: (a) authorise us to sign on your behalf and in your name forms of authority to your current supplier to port your phone number to us; (b) authorise your current supplier to port your phone number to us; (c) authorise us to disclose information in the port authorisation to other suppliers in the event of dispute over porting to us; and (d) will remain responsible for all amounts owing to your current supplier for any services they supply to you. 18.3 If you have submitted a port request online or call centre, we will use all reasonable efforts to port your phone number as soon as possible, but we have no liability to you for any delays in porting. 18.4 We will not charge you a fee for porting a phone number from another carrier or carriage service provider, unless you port a mobile number to us more than once, in which case we may charge you an administration fee. 18.5 You must not cancel the service you have with the other carrier or carriage service provider before you port the phone number. We will inform the carrier or carriage service provider from which you have ported the phone number that you have ported the phone number and they will cancel the service. 18.6 You may need a new mobile phone or you may need to have your mobile phone unlocked if you are porting between different mobile networks or types of mobile networks. 18.7 You can port a phone number you have obtained from us for use with the Service to another carrier or carriage service provider. 18.8 You must not cancel the Service before you port the phone number. The carrier or carriage service provider to which you have ported the phone number will inform us that you have ported the phone number and we will then cancel the Service. 18.9 You can only port the phone number, you cannot port any Credits or value added services (e.g. voicemail). 18.10 You may only port a phone number for which you are the authorised customer. 18.11 You will need to confirm that you are the authorised customer/owner of the number being ported to us by verifying a code that we will send to that number during the activation process. We will not send the code to another number or by any other means. 18.12 If you cannot verify the code sent during activation, your activation and port-in request will be cancelled. 18.13 If you are activating a Family Plan and porting multiple services, we will send a unique code to each service that will need to be verified. All verifications must be performed at the same time during activation. If all porting services cannot be verified using the unique code, the activation and all port-in requests will be cancelled. 18.14 If you wish to establish a Family Plan and one of the services to be ported is in a different name to the Family Plan Owner, the holder of that service will need to port the service to us in their name as a preliminary step. Once this is completed, the Family Plan owner can invite them to join the Family Plan. Upon acceptance, the ownership of and details applied to that Service will change to that of the Family Plan Owner 18.15 Any Credits you have on your Service will be forfeited if you port the phone number to another carrier or carriage service provider. 18.16 If the Owner of a Family Plan ports their service to another provider, the Family Plan is disbanded and remaining User services will default to PAYG Base Plan, maintaining their PAYG credits. User entitlement to Pack inclusions is lost. Any credits on the Owner service will also be forfeited and will not be refunded.