NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 10 contracts
Samples: Framework Agreement, Call Off Contract, Call Off Contract
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 5 contracts
Samples: Framework Agreement, Order Form and Call Off Terms, Order Form and Call Off Terms
NATURE OF SERVICE CREDITS. 6.1 The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 2 contracts
Samples: Framework Agreement, Order Form
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Call-Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Vehicle Hire Services Order Form
NATURE OF SERVICE CREDITS. 5.1. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract ChargesService Fees. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Commercial Agreement
NATURE OF SERVICE CREDITS. The Supplier Contractor confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Ict Services Agreement
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance. This Appendix sets out: how Service performance will be calculated; and the Service Level Targets and Service Credits for the Services. If a capitalised term or phrase used in this document is not defined in this document, it shall have the meaning as set out in the Clause 1.1 (Definitions).
Appears in 1 contract
Samples: Order Form and Call Off Terms
NATURE OF SERVICE CREDITS. 6.1 The Supplier Service Provider confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance.
Appears in 1 contract
Samples: Services Contract
NATURE OF SERVICE CREDITS. The Supplier confirms that it has modelled the Service Credits and has taken them into account in setting the level of the Call Off Contract Charges. Both Parties agree that the Service Credits are a reasonable method of price adjustment to reflect poor performance. Part B to this Call Off Schedule 6 provides the methodology for monitoring the provision of the Services: to ensure that the Supplier is complying with the Service Levels; and for identifying any failures to achieve Service Levels in the performance of the Supplier and/or provision of the Services ("Performance Monitoring System").
Appears in 1 contract
Samples: Framework Agreement