Common use of NATURE OF SERVICE CREDITS Clause in Contracts

NATURE OF SERVICE CREDITS. 4.1. Provider, if requested during a respective month, will provide Customer with a monthly service performance report within 15 days of the end of each calendar month. 4.2. Service Credits will be reconciled and accrue on a quarterly basis. 4.3. Service Credits shall, at the discretion of Customer, be either: (i) payable as a debt due by the Provider to Customer within 30 days of the date on which they accrue; or (ii) set off against any sum payable by Customer to the Provider in the following Month(s). 4.4. The Service Credits are a reduction of the amounts payable in respect of the Monthly Fees. 4.5. Except as expressly provided in this Agreement, the payment of Service Credits shall not relieve the Provider from any other obligation under this Agreement. 4.6. Nothing in this Annex shall restrict Cutomer right to claim damages or any other remedy or to terminate the Agreement.

Appears in 3 contracts

Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement

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NATURE OF SERVICE CREDITS. 4.1. ProviderSupplier, if requested during a respective month, will provide Customer with a monthly service performance report within 15 days of the end of each calendar month. 4.2. Service Credits will be reconciled and accrue on a quarterly basis. 4.3. Service Credits shall, at the discretion of Customer, be either: (i) payable as a debt due by the Provider Supplier to Customer within 30 days of the date on which they accrue; or (ii) set off against any sum payable by Customer to the Provider Supplier in the following Month(s). 4.4. The Service Credits are a reduction of the amounts payable in respect of the Monthly Fees. 4.5. Except as expressly provided in this Agreement, the payment of Service Credits shall not relieve the Provider Supplier from any other obligation under this Agreement. 4.6. Nothing in this Annex shall restrict Cutomer right to claim damages or any other remedy or to terminate the Agreement.

Appears in 2 contracts

Samples: White Label Solution Agreement, White Label Solution Agreement

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