NBD DTTR Limitations. In addition to the conditions set forth in Clause 1.8 (Service Level for Device Time to Repair) and Clause 1.9 (Conditions and Exclusions), the NBD DTTR Service Level does not apply if any of the following situations occur: (a) the Outage was caused by reasons (including a malfunctioning Access Circuit) other than a fault in the Business VPN Small Off-Net’s CPE CE router; (b) Customer does not provide Orange with information reasonably required by Orange to remedy the Outage, or Customer does not give Orange remote and physical access to the Location and the CPE router; (c) there is no Outage to the Business VPN Small Off-Net; (d) the Location where the Outage occurs has Business VPN Lite; (e) any of the conditions specified in Clause 1.8.1 (NBD DTTR Service Level) has not been met; or (f) the Location where the Business VPN Small Off-Net Outage occurs is in Australia but such Location is more than 200 kilometers from Sydney, Melbourne, Brisbane, Perth, Adelaide, or Canberra.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
NBD DTTR Limitations. In addition to the conditions set forth in Clause 1.8 (Service Level for Device Time to Repair) and Clause 1.9 (Conditions and Exclusions), the NBD DTTR Service Level does not apply if any of the following situations occur:
(a) the Outage was caused by reasons (including a malfunctioning Access Tail Circuit) other than a fault in the Business VPN Small Off-Net’s CPE CE router;
(b) Customer does not provide Orange with information reasonably required by Orange to remedy the Outage, or Customer does not give Orange remote and physical access to the Location and the CPE router;
(c) there is no Outage to the Business VPN Small Off-Net;
(d) the Location where the Outage occurs occur has Business VPN Lite;
(e) any of the conditions specified in Clause 1.8.1 (NBD DTTR Service Level) has not been met; or
(f) the Location where the Business VPN Small Off-Net Outage occurs occur is in Australia but such Location is more than 200 kilometers from Sydney, Melbourne, Brisbane, Perth, Adelaide, or Canberra.
Appears in 2 contracts
NBD DTTR Limitations. In addition to the conditions set forth in Clause 1.8 (Service Level for Device Time to Repair) and Clause 1.9 (Conditions and Exclusions), the NBD DTTR Service Level does not apply if any of the following situations occur:
(a) the Outage was caused by reasons (including a malfunctioning Access Tail Circuit) other than a fault in the Business VPN Small Off-Net’s CPE CE router;
(b) Customer does not provide Orange with information reasonably required by Orange to remedy the Outage, or Customer does not give Orange remote and physical access to the Location and the CPE router;
(c) there is no Outage to the Business VPN Small Off-Net;
(d) the Location where the Outage occurs occur has Business VPN Lite;
(e) any of the conditions specified in Clause 1.8.1 (NBD DTTR Service Level) has not been met; or
(f) the Location where the Business VPN Small Off-Net Outage occurs occur is in Australia but such Location is more than 200 kilometers from Sydney, Melbourne, Brisbane, Perth, Adelaide, or Canberra.
Appears in 2 contracts
NBD DTTR Limitations. In addition to the conditions set forth in Clause 1.8 (Service Level for Device Time to Repair) and Clause 1.9 (Conditions and Exclusions), the NBD DTTR Service Level does not apply if any of the following situations occur:
(a) the Outage was caused by reasons (including a malfunctioning Access Tail Circuit) other than a fault in the Business VPN Small Off-Net’s CPE CE router;
(b) Customer does not provide Orange with information reasonably required by Orange to remedy the Outage, or Customer does not give Orange remote and physical access to the Location and the CPE router;
(c) there is no Outage to the Business VPN Small Off-Net;
(d) the Location where the Outage occurs has Business VPN Lite;
(e) any of the conditions specified in Clause 1.8.1 (NBD DTTR Service Level) has not been met; or
(f) the Location where the Business VPN Small Off-Net Outage occurs is in Australia but such Location is more than 200 kilometers from Sydney, Melbourne, Brisbane, Perth, Adelaide, or Canberra.
Appears in 1 contract
Samples: Service Level Agreement
NBD DTTR Limitations. In addition to the conditions set forth in Clause Clauses 1.8 (Service Level for Device Time to Repair) and Clause 1.9 (Conditions and Exclusions), the NBD DTTR Service Level does not apply if any of the following situations occur:
(a) the Outage was caused by reasons (including a malfunctioning Access Tail Circuit) other than a fault in the Business VPN Small Off-Netnet’s CPE CE router;
(b) Customer does not provide Orange with information reasonably required by Orange to remedy the Outage, or Customer does not give Orange remote and physical access to the Location and the CPE router;
(c) there is no Outage to the Business VPN Small Off-Netnet;
(d) the Location where the Outage occurs occur has Business VPN Lite;
(e) any of the conditions specified in Clause 1.8.1 (NBD DTTR Service Level) has not been met; or
(f) the Location where the Business VPN Small Off-Net net Outage occurs occur is in Australia but such Location is more than 200 kilometers from Sydney, Melbourne, Brisbane, Perth, Adelaide, Adelaide or Canberra.
Appears in 1 contract
Samples: Service Level Agreement