Network Availability Guarantee. Switch Guarantees 99.99% Network availability in any calendar month as calculated from the ingress to and egress from the Switch Network. If Customer experiences Network unavailability. Customer may receive Data Service Credits, calculated monthly as an aggregate of all Service unavailability events in accordance with the following parameters considered over a calendar month: A credit will be given only for those outages that were reported to Switch at the time of the outage. An outage is measured from the time it is reported to the time it is resolved.
Network Availability Guarantee. MHO’s Dedicated Internet Access is designed for 99.99% availability. If Customer experiences a network outage MHO will restore the network connection within two (2) hours. Customer will receive, at the Customer’s request, a Service Credit as follows: One (1) day Service Credit for each additional hour after the first two (2) hours of down time One (1) month Service Credit if Dedicated Internet Service is down 24 hours or more after first two (2) hours of down time Customer may obtain no more than one (1) month Service Credit for any given month. Down time commences once Customer notifies MHO or MHO Contacts Customer and MHO issues a service ticket to the Customer. The outage will conclude once MHO restores the affected Dedicated Internet Circuit.
Network Availability Guarantee. NetFortris guarantees 99.999% Network Availability, as calculated from the ingress to and egress from the NetFortris Network. A Customer who experiences Network Unavailability may receive Service Credits, calculated monthly as an aggregate of all Service Unavailability events, in accordance with the following: Service unavailable <15 minutes: Service unavailable 15 minutes < 8 hours: Service unavailable 8 hours < 12 hours: Service unavailable 12 hours <18 hours: Service unavailable 18 hours <24 hours: Service unavailable for more than 24 hours: No Service Credit 8 hours credit 12 hours’ credit 18 hours credit 24 hours credit Credit equal to number of unavailable hours. A credit will be given only for those outages that were reported to NetFortris at the time of the outage. An outage is measured from the time it is reported to the time it is resolved.
Network Availability Guarantee. ▪ The XO MPLS Network, as defined in this section, is guaranteed to be available and capable of forwarding Frame Relay and Ethernet frames 100% of the time, as averaged over a calendar month. The “XO MPLS Network” as used herein, includes the Customer's Frame Relay or Ethernet access port (port on the XO aggregation router upon which Customer's circuit terminates) and the XO MultiProtocol Label Switching (“MPLS”)-enabled IP backbone. The XO MPLS-enabled IP backbone includes all XO-owned and controlled routers and circuits used to transport IP VPN traffic. ▪ The XO MPLS Network Availability guarantee does not include the local access circuit (local loop), Customer Premise Equipment (router or CPE) or customer's Local Area Network (“LAN”), scheduled maintenance events, network events on redundant network elements, Customer caused outages or disruptions, and force majeure events (defined in the relevant service contract). ▪ If the Network Availability guarantee is not met in a calendar month, Customer will receive a credit of 1/30th of the monthly recurring charge (“MRC”) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA. Limits on the credit and the reporting procedures are detailed below.
Network Availability Guarantee. NET ALLCORRECT S.A.S. Guarantees 99.99% Network availability in any calendar month as calculated from the ingress to and egress from the NET ALLCORRECT S.A.S. Network. If Customer experiences Network unavailability. Customer may receive Data Service Credits, calculated monthly as an aggregate of all Service unavailability events in accordance with the following parameters considered over a calendar month: A credit will be given only for those outages that were reported to NET ALLCORRECT S.A.S. at the time of the outage. An outage is measured from the time it is reported to the time it is resolved.
Network Availability Guarantee. Hi(Q) Data’s Network is designed to ensure 99.9% availability.
Network Availability Guarantee. 2.1.1 The Blackfoot Data Network and Last Mile shall be available to Customer free of
2.1.2 Mean Time to Repair (“MTTR”) For Failure of Network Availability Guarantee. Blackfoot Communications’ MTTR is measured as the average time it takes to restore all failures of network availability for all Customer sites with similar circuit types during a calendar month. (For the purposes of determining MTTR measurements, only a failure of the Network Availability Guarantee shall constitute a failure; failures of other guarantees do not apply to MTTR.)
Network Availability Guarantee. Single Digits guarantees 99.99% network availability or uptime for the services covered under this SLA to the Customer in a calendar month excluding prearranged scheduled maintenance. If Single Digits fails to meet our network availability target for a particular month, the Customer may request a Network Availability Service Credit. By definition, a connection is experiencing an outage if no TCP/IP traffic can be exchanged between the CPE and the Single Digits Core Network or vice versa, or if Single Digits is unable to establish a connection with the Customer’s CPE. Outage hours are rounded to the nearest hour and are based on the time a trouble ticket was opened with Single Digits Technical Support. For determining Network Availability Service Credit allowances for Services invoiced on the basis of Monthly Recurring Charges, a month shall be deemed to consist of thirty (30) days. No credit allowance will be given for interruptions of less than one (1) hour from the time the interruption is either reported or known to Single Digits. A pro-rated credit of one-thirtieth (1/30) of the applicable Monthly Recurring Charges will be awarded whenever a Service interruption lasts for a period between one (1) and twenty- four (24) hours. If Service is interrupted for a period of more than twenty-four (24) hours, credit will be given in an amount equal to one-thirtieth (1/30) of the applicable Monthly Recurring Charges for each twenty-four (24) hour period or fraction thereof that the Service remains interrupted. Only those Service components involved on the interrupted portion of the Service will be credited.
Network Availability Guarantee. 2.1.1 The Blackfoot Data Network shall be available to Customer free of Network Outages for 100% of the time, and Last Mile shall be available to Customer free of Network Outages for 99.999% of the time (the “Network Availability Guarantee”).
2.1.2 Mean Time to Repair (“MTTR”) For Failure of Network Availability Guarantee. Blackfoot’s MTTR is measured as the average time it takes to restore all failures of network availability for all Customer sites with similar circuit types during a calendar month. (For the purposes of determining MTTR measurements, only a failure of the Network Availability Guarantee shall constitute a failure; failures of other guarantees do not apply to MTTR.)
Network Availability Guarantee. The Stratus Network Inc. Network, which includes the network access port and the Stratus Network Inc. IP backbone network, is guaranteed to make Service available to Customer one‐hundred percent (100%) of the time. The Stratus Network Inc. IP backbone network includes Stratus Network Inc. Core Routers and transmission. If this Guarantee is not satisfied during a calendar month, Customer will be credited one day of the MRC for every 2 full hours of Service non‐Availability.
