Network Delay Credit Clause Samples
Network Delay Credit. If an Eligible Customer believes has failed to meet the Committed Network Delay set forth in the table above, Eligible Customer must contact its representative in writing within 15 business days of the Network Delay metrics being generated for the current period. Upon ’s verification that the actual Network Delay over the measurement period was greater than the Committed Network Delay specified for that region, will issue a Service Credit to the Eligible Customer. The Service Credit will equal the applicable amount set forth in the table above, not to exceed the limits in Section
Network Delay Credit. If an Eligible Customer believes has failed to meet the Committed Network Delay set forth in the table above, Eligible Customer must contact its representative in writing within 15 business days of the Network Delay metrics being generated for the current period. Upon verification that the actual Network Delay over the measurement period was greater than the Committed Network Delay specified for that region, will issue a Service Credit to the Eligible Customer. The Service Credit will equal the applicable amount set forth in the table above, not to exceed the limits in Section 7. Approved Service Credit(s) will be applied to an Eligible Customer’s invoice during the next billing cycle. Any decision made by concerning this SLA or associated credits will be final, binding, and conclusive, and is within ’s sole discretion although shall attempt to resolve matters to the reasonable satisfaction of Eligible Customers.