Network Service Availability Sample Clauses
The Network Service Availability clause defines the minimum level of uptime or operational performance that a network service provider must maintain. Typically, this clause specifies metrics such as percentage uptime over a given period, outlines any scheduled maintenance windows, and may detail remedies or credits if service levels are not met. Its core practical function is to set clear expectations for service reliability, thereby protecting the customer from excessive downtime and ensuring accountability from the service provider.
Network Service Availability. 3.1 Guarantees that the Service shall have 99.5% Availability.
3.2 If the Availability falls below 99.5% in any month, The Company will credit the Customer with one day of free service for each hour when the Service is not available, subject to the maximum of the standard monthly Service Charge for that Service.
3.3 The Company shall not be obliged to pay compensation in accordance with this Paragraph 3 where Availability falls below 99.5% because of routine or emergency maintenance on the Network or the Service Equipment pursuant to Paragraph 7.
Network Service Availability. 13.1 Network Service shall be available for use by the HM5000 Customers seven (7) days a week, twenty-four (24) hours a day, excluding any periods of scheduled upgrades and maintenance to the HM5000 Gateway, TSI HLR, WAN, Frame Relay Circuits or CommHandlers. Scheduled upgrades or maintenance shall include only planned maintenance or upgrades of no longer than four hours per week in the aggregate, unless otherwise previously agreed to by the parties. To the extent that scheduled upgrades and maintenance exceed four hours per week, such activities shall not be considered “scheduled” and therefore shall not be excluded for purposes of calculating the Network Downtime Percentage pursuant to Section 3 below unless otherwise previously agreed to by the parties.
13.2 Seller shall provide redundancy of the critical hardware and software components in the HM5000 Gateway.
13.3 Seller shall provide Buyer with a formalized trouble reporting and escalation process.
13.4 Unless a shorter notice period is otherwise agreed to by the parties in any particular case, Seller shall provide to Buyer’s Scheduled Maintenance Representative at least forty-eight (48) hours advance notice of scheduled maintenance or upgrade activity to the CommHandlers, Frame Relay Circuits, HM5000 Gateway, TSI HLR and WAN. Any maintenance or upgrade activity for which forty-eight (48) hours advance notice is not provided to Buyer Schedules Maintenance Representative shall not be considered “scheduled” and therefore shall not be excluded for purposes of calculating the Network Downtime Percentage pursuant to Section 3 below.
13.5 Seller shall provide to Buyer a monthly report on the availability of Network Service.
13.6 Seller shall coordinate with Buyer to conduct periodic service reviews for the purpose of improving levels of Network Service.
Network Service Availability. (a) Commitment: Global Crossing guarantees Network and Service Availability per calendar month in accordance with the table below: Network Availability 100% 0 minutes of Network Unavailability Service Availability: DIA Port (with Global Crossing provided local access, including on a Global Crossing owned city ring or Metro Network, and SDSL local access) 99.9% < 44 minutes total Service Unavailability Service Availability: DIA Backup Service with Diverse Port 99.95% < 23 minutes total Service Unavailability Service Availability: DIA Backup Service with Diverse Router 99.99% < 5 minutes total Service Unavailability Service Availability: IPT Backup Service with Diverse POP 100% 0 minutes total Service Unavailability