New Gas Connections. A Retailer or gas distribution operator must use its best endeavours to make supply available to a new Customer premises on the date agreed with the Customer or, where no date is agreed with the Customer, the Retailer must connect the new Customer premises within 20 business days from the date of application. This supply is subject to: a) adequate supply being available at the required volume and pressure at the boundary of the Customer premises; and b) the natural gas installation at the Customer premises complying with regulatory requirements. The obligation of the Retailer to connect supply to the Customer premises is subject to the Customer complying with the following requirements: i. the Customer must make application in person, by telephone or in writing and provide acceptable identification as required by the Retailer; ii. if required by the Retailer, the Customer must ensure that the notices of installation or completion of natural gas installation work from a gas installer are provided to the Retailer; iii. if required by the Retailer, the Customer must satisfy the Retailer that necessary safe, convenient and unhindered access to the Customer premises, the meter and the natural gas installation is available; iv. if the request is made in respect of a rental property, the Customer providing contact details for the property owner or owner’s agent; v. if required by the Retailer, the Customer must provide the Retailer with estimated natural gas load information for the Customer’s proposed use at the Customer premises; vi. the Customer must agree to pay the Retailer all relevant fees and charges; vii. the Customer must provide contact details for billing purposes; viii. if required by the Retailer, the Customer must provide a refundable advance, bank guarantee, or enter into a payment arrangement; and ix. the Customer must not have an outstanding debt relating to the supply of natural gas or any other form of gas supplied by the Retailer to that Customer at a previous supply address (other than a debt the subject of a dispute, or for which repayment arrangements have been made). And in any agreement between the Retailer and the Customer, the Retailer may impose these obligations on the Customer.
Appears in 4 contracts
Samples: Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract
New Gas Connections. A Retailer or gas distribution operator must shall use its best endeavours to make supply available to a new Customer premises on the date agreed with the Customer or, where no date is agreed with the Customer, the Retailer must shall connect the new Customer premises within 20 business days from the date of application. This supply is subject to:
a) adequate supply being available at the required volume and pressure at the boundary of the Customer premises; and
b) the natural gas installation at the Customer premises complying with regulatory requirements. The obligation of the Retailer to connect supply to the Customer premises is subject to the Customer complying with the following requirements:
i. the Customer must shall make application in person, by telephone or in writing and provide acceptable identification as required by the Retailer;
ii. if required by the Retailer, the Customer must shall ensure that the notices of installation or completion of natural gas installation work from a gas installer are provided to the Retailer;
iii. if required by the Retailer, the Customer must shall satisfy the Retailer that necessary safe, convenient and unhindered access to the Customer premises, the meter and the natural gas installation is available;
iv. if the request is made in respect of a rental property, the Customer providing contact details for the property owner or owner’s agent;
v. if required by the Retailer, the Customer must shall provide the Retailer with estimated natural gas load information for the Customer’s proposed use at the Customer premises;
vi. the Customer must shall agree to pay the Retailer all relevant fees and charges;
vii. the Customer must shall provide contact details for billing purposes;
viii. if required by the Retailer, the Customer must shall provide a refundable advance, bank guarantee, or enter into a payment arrangement; and
ix. the Customer must shall not have an outstanding debt relating to the supply of natural gas or any other form of gas supplied by the Retailer to that Customer at a previous supply address (other than a debt the subject of a dispute, or for which repayment arrangements have been made). And in any agreement between the Retailer and the Customer, the Retailer may impose these obligations on the Customer.
Appears in 4 contracts
Samples: Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract, Natural Gas Retailer Standard Form Contract
