NMM Service Level Commitment Sample Clauses

NMM Service Level Commitment. The NMM is available to the user with a monthly uptime percentage of 99%, excluding the times during which maintenance and repair work is carried out (“Service Availability”). Service Availability will be measured by FarmFacts at the service demarcation point from the FarmFacts data center to the general internet. Access may be restricted during scheduled or unscheduled maintenance and repair work, security and capacity issues as well as incidences beyond FarmFacts control or without FarmFacts’ fault (Verschulden) (e.g. force majeure, strike, civil disturbance, natural catastrophe, epidemic, disturbance of public communication networks, power blackout) that may lead to short-time disturbances or temporary suspension of the NMM. Likewise FarmFacts may disable NMM for security reasons (e.g. if necessary to fix security vulnerabilities) or to prevent violations of your obligations under this ▇▇▇▇. Where appropriate, FarmFacts will inform you about planned maintenance windows and other availability restrictions two (2) weeks prior to such event. Maintenance shall take place no more than four (4) times per month, and no more than maintenance windows of 24 hours in total per month will take place.