NOTICES AND COMPLAINTS. (a) As per Section 7, it is an important condition of this contract that you provide us with a valid and current email address through which we can make contact with you at all times. In the event that we do not hold a valid or current email address, you may be liable for additional charges that arise through our inability to contact you about your account or other matters in a timely and efficient manner. We also may provide you with a specific email address that enables you to access our customer portal though which a range of information, both specific to you and general to the Services may be made available from time to time. This email address may also be required for actions such as online viewing of invoices, raising trouble tickets and receiving correspondence from us. (b) You can provide any formal notice to us by delivering or posting such notice to Broadband Shack LTD Unit 1B Longbrook trading estate. Ashton Vale Road. Bristol BS3 2HW or as amended from time to time on our website. (c) We are able to give notice to you by post or by email (to the address that you have provided to us or as updated by you from time to time). Our preferred method of communication will, in most instances, be by way of electronic communication to your email address. (d) We may also provide you with other country specific contact details to allow you to communicate with us, or use the Services, in a more efficient manner. (e) Any information relevant to this Agreement that may be varied over time will be updated on our website. In the event that this address is changed for any reason, we will redirect automatically forwarding from the original web link or provide direct notification to you by email. (f) In addition to this Agreement, the Fair Access Policy will be maintained on our website. Any variations of the Fair Access Policy will be promptly updated on the website and it is your responsibility to review any such changes. We will only notify you directly in the event that we consider that there is a change to the policy where we reasonably believe that you may be fundamentally impacted by the changes. (g) Either Party may amend their details at any time providing advance written notice is given to the other. (h) If you have any complaints about the Services or Equipment, you can send these in writing to us at the address set out above, by email to xxxxx@xxxxxxxxxxxxxx.xxx or via the Complaints Procedure shown on our website. Appendix 1 cancellation form template
Appears in 2 contracts
Samples: Terms and Conditions, Terms and Conditions
NOTICES AND COMPLAINTS.
(a) As per Section 7, it is an important condition of this contract that you provide us with a valid and current email address through which we can make contact with you at all times. In the event that we do not hold a valid or current email address, you may be liable for additional charges that arise through our inability to contact you about your account or other matters in a timely and efficient manner. We also may provide you with a specific email address that enables you to access our customer portal though which a range of information, both specific to you and general to the Services may be made available from time to time. This email address may also be required for actions such as online viewing of invoices, raising trouble tickets and receiving andreceiving correspondence from us.
(b) You can provide any formal notice to us by delivering or posting such notice to Broadband Shack Satellite And Terrestrial Work LTD Unit 1B Longbrook trading estateXxxx 00, Xxxxx Xxxxxx Industrial Estate, Xxxxx Bridge Way, Bolton. Ashton Vale Road. Bristol BS3 2HW BL2 6BD or as amended from time to time on our website.
(c) We are able to give notice to you by post or by email (to the address that you have provided to us or as updated by you from time to time). Our preferred method of communication will, in most instances, be by way of electronic communication to your email address.
(d) We may also provide you with other country specific contact details to allow you to communicate with us, or use the Services, in a more efficient manner.
(e) Any information relevant to this Agreement that may be varied over time will be updated on our website. In the event that this address is changed for any reason, we will redirect automatically forwarding from the original web link or provide direct notification to you by email.
(f) In addition to this Agreement, the Fair Access Policy will be maintained on our website. Any variations of the Fair Access Policy will be promptly updated on the website and it is your responsibility to review any such changes. We will only notify you directly in the event that we consider that there is a change to the policy where we reasonably believe that you may be fundamentally impacted by the changes.
(g) Either Party may amend their details at any time providing advance written notice is given to the other.
(h) If you have any complaints about the Services or Equipment, you can send these in writing to us at the address set out above, by email to xxxxx@xxxxxxxxxxxxxx.xxx or via the Complaints Procedure shown on our website.
Appendix 1 cancellation form template
Appears in 1 contract
Samples: Terms and Conditions
NOTICES AND COMPLAINTS.
(a) As per Section 7, it is an important condition of this contract that you provide us with a valid and current email address through which we can make contact with you at all times. In the event that we do not hold a valid or current email address, you may be liable for additional charges that arise through our inability to contact you about your account or other matters in a timely and efficient manner. We also may provide you with a specific email address that enables you to access our customer portal though which a range of information, both specific to you and general to the Services may be made available from time to time. This email address may also be required for actions such as online viewing of invoices, raising trouble tickets and receiving andreceiving correspondence from us.
(b) You can provide any formal notice to us by delivering or posting such notice to Broadband Shack LTD Unit 1B Longbrook trading estate. Ashton Vale Road. Bristol BS3 2HW or as amended from time to time on our website.
(c) We are able to give notice to you by post or by email (to the address that you have provided to us or as updated by you from time to time). Our preferred method of communication will, in most instances, be by way of electronic communication to your email address.
(d) We may also provide you with other country specific contact details to allow you to communicate with us, or use the Services, in a more efficient manner.
(e) Any information relevant to this Agreement that may be varied over time will be updated on our website. In the event that this address is changed for any reason, we will redirect automatically forwarding from the original web link or provide direct notification to you by email.
(f) In addition to this Agreement, the Fair Access Policy will be maintained on our website. Any variations of the Fair Access Policy will be promptly updated on the website and it is your responsibility to review any such changes. We will only notify you directly in the event that we consider that there is a change to the policy where we reasonably believe that you may be fundamentally impacted by the changes.
(g) Either Party may amend their details at any time providing advance written notice is given to the other.
(h) If you have any complaints about the Services or Equipment, you can send these in writing to us at the address set out above, by email to xxxxx@xxxxxxxxxxxxxx.xxx or via the Complaints Procedure shown on our website.
Appendix 1 cancellation form template
Appears in 1 contract
Samples: Terms and Conditions
NOTICES AND COMPLAINTS.
(a) As per Section 7, it is an important condition of this contract that you provide us with a valid and current email address through which we can make contact with you at all times. In the event that we do not hold a valid or current email address, you may be liable for additional charges that arise through our inability to contact you about your account or other matters in a timely and efficient manner. We also may provide you with a specific email address that enables you to access our customer portal though which a range of information, both specific to you and general to the Services may be made available from time to time. This email address may also be required for actions such as online viewing of invoices, raising trouble tickets and receiving correspondence from us.
(b) You can provide any formal notice to us by delivering or posting such notice to Broadband Shack LTD Unit 1B Longbrook trading estate. Ashton Vale Road. Bristol BS3 2HW or as amended from time to time on our website.
(c) We are able to give notice to you by post or by email (to the address that you have provided to us or as updated by you from time to time). Our preferred method of communication will, in most instances, be by way of electronic communication to your email address.
(d) We may also provide you with other country specific contact details to allow you to communicate with us, or use the Services, in a more efficient manner.
(e) Any information relevant to this Agreement that may be varied over time will be updated on our website. In the event that this address is changed for any reason, we will redirect automatically forwarding from the original web link or provide direct notification to you by email.
(f) In addition to this Agreement, the Fair Access Policy will be maintained on our website. Any variations of the Fair Access Policy will be promptly updated on the website and it is your responsibility to review any such changes. We will only notify you directly in the event that we consider that there is a change to the policy where we reasonably believe that you may be fundamentally impacted by the changes.
(g) Either Party may amend their details at any time providing advance written notice is given to the other.
(h) If you have any complaints about the Services or Equipment, you can send these in writing to us at the address set out above, by email to xxxxx@xxxxxxxxxxxxxx.xxx or via the Complaints Procedure shown on our website.
Appendix 1 cancellation form templatetemplate
Appears in 1 contract
Samples: Terms and Conditions
NOTICES AND COMPLAINTS.
(a) As per Section 7, it is an important condition of this contract that you provide us with a valid and current email address through which we can make contact with you at all times. In the event that we do not hold a valid or current email address, you may be liable for additional charges that arise through our inability to contact you about your account or other matters in a timely and efficient manner. We also may provide you with a specific email address that enables you to access our customer portal though which a range of information, both specific to you and general to the Services may be made available from time to time. This email address may also be required for actions such as online viewing of invoices, raising trouble tickets and receiving correspondence from us.
(b) You can provide any formal notice to us by delivering or posting such notice to Broadband Shack LTD Unit 1B Longbrook trading estate. Ashton Vale Road. Bristol BS3 2HW Avonline Satellite Services Ltd. 000 Xxxxxxxxx Xxxx, Bicester, OX26 4XD, or as amended from time to time on our website.
(c) We are able to give notice to you by post or by email (to the address that you have provided to us or as updated by you from time to time). Our preferred method of communication will, in most instances, be by way of electronic communication to your email address.
(d) We may also provide you with other country specific contact details to allow you to communicate with us, or use the Services, in a more efficient manner.
(e) Any information relevant to this Agreement that may be varied over time will be updated on our website. In the event that this address is changed for any reason, we will redirect automatically forwarding from the original web link or provide direct notification to you by email.
(f) In addition to this Agreement, the Fair Access Policy will be maintained on our website. Any variations of the Fair Access Policy will be promptly updated on the website and it is your responsibility to review any such changes. We will only notify you directly in the event that we consider that there is a change to the policy where we reasonably believe that you may be fundamentally impacted by the changes.
(g) Either Party may amend their details at any time providing advance written notice is given to the othertheother.
(h) If you OFCOM requires Communication Providers to ensure they have any a Code of Practice for handling complaints about the Services or Equipment, you for Domestic and Small Business Customers. This includes ensuring that customers are aware that they can send these in writing refer their complaint to us at the address set out above, by email to xxxxx@xxxxxxxxxxxxxx.xxx or via the Complaints Procedure shown on an Alternative Dispute Resolution Scheme (ADR). A copy of our websitecustomer complaint code is available here.
Appendix 1 cancellation form template
Appears in 1 contract
Samples: Terms and Conditions
