Notification and Communication Obligations. ● Notification. MoEngage, without undue delay (i.e., within 72 hours from confirmation) notify Customer if any of the following events occur: ● any unmitigated, material security vulnerability, or weakness of which MoEngage has actual knowledge in (i) Customer’s systems, or networks, or (ii) MoEngage’s systems or networks, that have compromised Protected Data; ● an Information Security Incident/data breach that compromises or is likely to compromise the security of Protected Data and weaken or impair business operations of Customer. ● an Information Security Incident/data breach that negatively impacts the confidentiality, integrity, and availability of Protected Data; or ● Known and wilful failure or inability to maintain material compliance with requirements of agreement with customers and Applicable Laws.
Notification and Communication Obligations
