Notification and Warranty Claim. Promptly after Gogo concludes that a Product component has failed in a manner it believes is covered by this warranty, Gogo will notify ThinKom by submitting a written warranty claim (a “Warranty Claim”) as follows: (i) Online Form. Gogo will populate the requested information into, and submit online, ThinKom’s online warranty claim form for the Product component at xxx.XxxxXxx.xxx/xxx; (ii) Email. Only if the online claim form discussed in provision (i) is not functioning, Gogo will email to ThinKom at xxxxxxxx@xxxxxxx.xxx a scanned image of the populated online warranty claim form; provided that if Customer does not have a copy or print-out of the form, it should call ThinKom at 000-000-0000 and request a copy of the form to populate, scan and email to ThinKom at the above email address; or (iii) Other. Only if Gogo is unable to submit the warranty claim form as described in provisions (i) or (ii) above, it should call ThinKom at the number set forth in (ii) to discuss alternative submission methods.
Appears in 3 contracts
Samples: Product Development and Manufacturing Agreement, Product Development and Manufacturing Agreement (Gogo Inc.), Product Development and Manufacturing Agreement (Gogo Inc.)
Notification and Warranty Claim. Promptly after Gogo concludes that a Product component has failed in a manner it believes is covered by this warranty, Gogo will notify ThinKom by submitting a written warranty claim (a “Warranty Claim”) as follows:
(i) i. Online Form. Gogo will populate the requested information into, and submit online, ThinKom’s online warranty claim form for the Product component at xxx.XxxxXxx.xxx/xxx;
(ii) . Email. Only if the online claim form discussed in provision (i) is not functioning, Gogo will email to ThinKom at xxxxxxxx@xxxxxxx.xxx a scanned image of the populated online warranty claim form; provided that if Customer does not have a copy or print-out of the form, it should call ThinKom at 000-000-0000 or email ThinKom at xxxxxxxxxxxxxxx@xxxxxxx.xxx and request a copy of the form to populate, scan and email to ThinKom at the above email address; or
(iii) Other. Only if Gogo is unable to submit the warranty claim form as described in provisions (i) or (ii) above, it should call ThinKom at the number set forth in (ii) to discuss alternative submission methods.
Appears in 1 contract
Samples: Product Development and Manufacturing Agreement (Gogo Inc.)