Notification/Report to EOHHS Clause Samples

Notification/Report to EOHHS. The Broker will provide a monthly report, of any additions or removals to the network to EOHHS. Any removals from the network must have a written plan submitted to EOHHS within one (1) business day, of how transportation will be covered for the next 30 days or until another provider is found. • The Broker will provide annual reports submitted to EOHHS by July 1 of each year that forecasts, monitors, and controls the overall costs of transportation service delivery by assigning trips to the lowest cost, most medically necessary mode available. • Reports to EOHHS are also to include, Complaint Summary Report, Recipient Satisfaction Survey and Report, Performance Improvement Projects. • Two Performance Improvement Projects and Recipient Satisfaction reports will be due by July 1 each year. • Monthly Reporting of Call statistics are to be submitted by the 15th of each month. • The Broker is to have mechanisms and systems that resolve access, quality, fraud and abuse, Broker management and payment issues. • The Broker will develop and submit to EOHHS for review, a Policy and Procedure Manual specific for the state of Rhode Island. Any modifications required by EOHHS must be incorporated into the final version. A final version of the Policy and Procedural Manual must be submitted to the EOHHS for review and approval at least fifteen (15) days prior to the start of operations. • The Policy and Procedural Manual must include policies on Program Integrity, Implementation Plan with Readiness Testing, Quality Assurance and Monitoring, Turnover Plan (to include resource turnover) and Communications Plan. • The Broker shall be available to meet with the EOHHS representatives as indicated and at least monthly. The Broker shall be liable for any loss resulting from its exercise (or failure to exercise) its powers and performance (or failure to perform) of its duties under this Agreement; provided, however, that Broker agrees to indemnify and hold harmless the EOHHS from and against any and all claims, lawsuits, settlements, judgments, costs, penalties, and expenses, including attorneys' fees, with respect to this Agreement, resulting or arising out of the dishonest, fraudulent, or criminal acts of Broker or its employees, acting alone or in collusion with others; and provided, further, that this maximum cap on damages shall not apply in the event that the loss arises in a situation in which Broker failed to follow its own policies and procedures. The maximum civil moneta...