Notifications. If requested by Customer LightEdge will notify Customer within fifteen (15) minutes of a Service outage via e-mail (to pager) notification Services. LightEdge will monitor connections to the IP address of the customer router. An outage is defined as any fifteen (15) consecutive minutes where the connection is unavailable. If an outage is determined, LightEdge will generate an e-mail notification to Customer. Customer is responsible for providing their own pager (s), a suitable e-mail-pager gateway, and up to two (2) corresponding e-mail addresses.
Appears in 23 contracts
Samples: Point VPN Tunnel Service Agreement, Access Business Internet Service Agreement, Remote Access Service Service Agreement
Notifications. If requested by Customer LightEdge will notify Customer within fifteen (15) minutes of a Service outage via e-mail (to pager) notification Services. LightEdge will monitor connections to the IP address of the customer router. An outage is defined as any fifteen (15) consecutive minutes where the connection Service is unavailable. If an outage is determined, LightEdge will generate an e-mail notification to Customer. Customer is responsible for providing their own pager (spager(s), a suitable e-mail-pager gateway, and up to two (2) corresponding e-mail addresses.
Appears in 21 contracts
Samples: Hosting Services Virtual Service Agreement, Hosting Service Infrastructure Service Agreement, Hosting Services
Notifications. If requested by Customer LightEdge will notify Customer within fifteen sixty (1560) minutes of a Service outage via e-mail (to pager) notification Services. LightEdge will monitor connections to the IP address of the customer router. An outage is defined as any fifteen (15) consecutive minutes where the connection Service is unavailable. If an outage is determined, LightEdge will generate an e-mail notification to Customer. Customer is responsible for providing their own pager (spager(s), a suitable e-mail-pager gateway, and up to two (2) corresponding e-mail addresses.
Appears in 16 contracts
Samples: Shared Hosting Service Agreement, Workplace Cloud Service Agreement, Shared Hosting Service Agreement
Notifications. If requested by Customer LightEdge will notify Customer within fifteen (15) minutes of a Service outage via e-mail (to pager) notification Services. LightEdge will monitor connections to the IP address of the customer router. An outage is defined as any fifteen (15) consecutive minutes where the connection is unavailable. If an outage is determined, LightEdge will generate an e-mail notification to Customer. Customer is responsible for providing their own pager (s), a suitable e-mail-pager gateway, and up to two (2) corresponding e-mail addresses.fifteen
Appears in 14 contracts
Samples: Access T1 Service Agreement, Avs Converged Analog Access Trunks Service Agreement, Access DSL Service Agreement
Notifications. If requested by Customer LightEdge will notify Customer within fifteen (15) minutes of a Service outage via e-mail (to pager) notification Services. LightEdge will monitor connections to the IP address of the customer Customer router. An outage is defined as any fifteen (15) consecutive minutes where the connection is unavailable. If an outage is determined, LightEdge will generate an e-mail notification to Customer. Customer is responsible for providing their own pager (s), a suitable e-mail-pager gateway, and up to two (2) corresponding e-mail addresses.fifteen
Appears in 3 contracts
Samples: Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement
Notifications. If requested by Customer LightEdge will notify Customer within fifteen (15) minutes of a Service outage via e-mail (to pager) notification Services. LightEdge will monitor connections to the IP address of the customer routerload balancer. An outage is defined as any fifteen (15) consecutive minutes where the connection is unavailable. If an outage is determined, LightEdge will generate an e-mail notification to Customer. Customer is responsible for providing their own pager (s), a suitable e-mail-pager gateway, and up to two (2) corresponding e-mail addresses.fifteen
Appears in 2 contracts
Samples: Load Balancing Service Agreement, Load Balancing Service Agreement
