Common use of Number of Clients Affected Clause in Contracts

Number of Clients Affected. The application failure affects a large number of users. The application failure affects a large number of users. The application failure affects a small number of users. The application failure may only affect one or two users. Workaround [This bullet carries the heaviest weighting of the characteristics for Severity 1 and 2.] There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Response Time Within thirty service operating minutes. Within four service operating hours. Within eight service operating hours Within twelve service operating hours