Common use of Obligations of the Client Clause in Contracts

Obligations of the Client. 4.1 The Client shall ensure that all product samples if any, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD when required by TÜV SÜD, including the assistance of authorized personnel of the Client. 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 The Client shall take all necessary steps to eliminate or remedy any obstacles or interruptions in the performance of the Services. 4.4 In order to allow TÜV SÜD to comply with the applicable health and safety legislation the Client shall provide TÜV SÜD with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps to ensure that whilst on the Client’s premises, its personnel comply with all health and safety regulations of the Client, provided that the Client makes TÜV SÜD aware of the same. 4.5 The Client shall not publicize details of the way in which TÜV SÜD performs, conducts or executes its operations. 4.6 The Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirements.

Obligations of the Client. 4.1 i. The Client shall make sure that the packaging and labelling of the products/consignments are in accordance with the applicable laws, including but not limited to Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, read in conjunction with all subsequent amendments. ii. The Client shall provide/display prominently on the Consignment package the full details of the order number, consignor and consignee details, product details and gross value and net value of theproducts. iii. The Client shall ensure that all product samples if anyinvoices are enclosed along with the Consignment packages, accessthe invoice, assistancemust be in the format/ must have content, information, records, documentation and facilities are made available as prescribed under the jurisdictional GST Value Added Tax laws and/or Central Sales Tax laws or any other tax as imposed from time to TÜV SÜD when required by TÜV SÜD, including time as deemed fit for the assistance of authorized personnel of the Clienttransaction. 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 iv. The Client shall take all necessary steps ensure that the Consignments handed over to eliminate the Service Provider are in a tamper proof, safe and proper packing to withstand the normal transportation and environmental hazards and also if the Consignments are in compliance with any other packaging requirements as per applicable laws. The Service Provider shall have the right to check and reject the Consignments, if the Consignments does not have adequate packaging. Notwithstanding anything contained herein, Service Provider shall not be liable or remedy responsible for any obstacles loss or interruptions damages if The Client is not in the performance of the Servicesstrict compliance with this clause. 4.4 In order to allow TÜV SÜD to comply with the applicable health and safety legislation the v. The Client shall provide TÜV SÜD with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps solely responsible to ensure that whilst on the Client’s premises, its personnel and comply with all health statutory requirements (Central, state and safety regulations local laws/regulations/statutes, including but not limited to any forms or certificates to be issued to the Service Provider under any tax laws) applicable in relation to booking, sale and transportation of the Client, provided that Consignments carried and delivered by the Client makes TÜV SÜD aware Service Provider in pursuance to this Agreement. In case of any non-compliance on account of the sameConsignments handed over by virtue of this Agreement and such information needed by any statuary authorities, The Client must facilitate to provide such information in a timely manner, in order to adhere/ clarify the queries/notices served by such statutory authorities. 4.5 vi. The Client shall notify to Service Provider the delivery schedules for all its operational areas in the territory. vii. The Client shall, at its own expense obtain and maintain insurance policies to have insurance coverage for its Consignments. viii. The Client shall not publicize book / handover or allow to be handed over any products which are banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewellery (excluding artificial jewellery made of semi-precious stones), gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and Service Provider shall not be liable for the Delivery of any such products. Without prejudice to the generalityofthe aforesaid, an indicativelistofthebanned orprohibited productsisgivenin Annexure IV. In the event The Client hands over or provides the aforesaid products to the Service Provider then the Service Provider shall not be responsible and liable for any loss, damage, theft or misappropriation of such products even if Service Provider or Delivery Personnel has the knowledge of the same and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to Service Provider or Delivery Personnel. ix. Contact details of Seller to be printed mandatorily on the way shipping label. Additionally, customer support number of The Client, to be included in which TÜV SÜD performs, conducts or executes its operationsthe shipping label –for the customer to reach out in case of product related disputes. 4.6 x. Two Customer Support numbers of The Client to be provided to the Service Provider, which should be accessible during Business Hours. In case of any product quality/refund related issues, Service provider/customer should be able to reach the helpline to immediately sort the issue out. Resolution needs to be necessarily provided within 4-6 hours. xi. The Client is solely liable for the products received at customer end. Service Provider is not liable for the product received by customer and should not be held responsible for issues like Product Mismatch, Fake product, Incomplete product etc. All fake products complaints ( 5 Complaints in a month from consignee or Any other statutory complaint) will ensure complete forfeit of COD amount & wallet recharge available in the system. xii. In case of repeated product issues, The Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating de-board the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide seller on the actions recommendation of Service Provider. xiii. In case of shipments getting offloaded by Directorate General of Civil Aviation on account of Dangerous Goods, a penalty shall be levied upon The Client. xiv. In case Service Provider employees from Pickup/Delivery Hub are held at police stations, due to product related disputes shipped by Sellers, The Client will coordinate and support in resolving the issue within 12 hours from the incident report time to The Client. Penalty of INR 5000 may be takenlevied on The Client on each month, including for every 4 such instances within a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirementscalendar month.

Obligations of the Client. 4.1 ‌ 3.1 The Client acknowledges and agrees that it shall remain responsible for the payment of all utility charges in respect of any utilities supplies to the Client Sites until the Start Date. 3.2 The Client shall ensure that all product samples if any, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD when required by TÜV SÜDremain responsible for the use of the Utilities under its control, including the assistance of authorized personnel of any use by third parties (whether fraudulent or invited by the Client). 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 3.3 The Client shall take all necessary steps not for the duration of this agreement appoint another person, firm or company to eliminate provide the Bill Management Services or remedy any obstacles or interruptions in the performance part thereof for any of the ServicesClient Sites (including, for the avoidance of doubt, changing any of the Utilities to a provider other than that which has been arranged by STB on behalf of the Client without prior notice to STB in accordance with clause 8 below). 4.4 In order 3.4 The Client agrees that STB may, in its absolute discretion, include its own name as a party to allow TÜV SÜD any agreement between the Client and a Utility Provider where necessary to comply with enable STB to perform the applicable health and safety legislation Bill Management Services provided always that the Client shall provide TÜV SÜD indemnify STB and hold STB harmless against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by STB arising out of or in connection with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps to ensure that whilst us contracting directly with the Utility Provider(s) on the Client’s premises, its personnel comply with all health and safety regulations behalf in respect of any of the Bill Management Services. 3.5 The client shall grant full authority to STB to act on the Client, provided that ’s behalf with effect from the Effective Date for the purposes of providing the Bill Management Services including (but not limited to) the authority to: enter into agreements with Utility Providers in the Client’s name; receive the Client’s bills and other related documentation issued by any Utility Providers for the Client makes TÜV SÜD aware Sites; contact Utility Providers to discuss the Client’s accounts in relation to the Client Sites without restriction; vary the provision of the sameUtilities; handle payments and refunds for the Utilities; and/or terminate agreements with Utility Providers. 4.5 3.6 The Client shall not publicize details for the duration of this agreement: (a) establish and maintain with its bankers a direct debit instruction in favour of STB (to such bank account as STB shall notify to the Client in writing from time to time) for the payment of all sums and charges which are or become due and payable under this agreement; (b) cooperate with STB, its agents and employees in relation to this agreement and the delivery and performance of the way Bill Management Services; (c) provide to STB, its agents and employees all necessary access to any Client Sites as may be reasonably required by STB from time to time; (i) any information relating to the Bill Management Services that we consider is reasonably necessary to enable us to provide the Bill Management Services. We will contact you in which TÜV SÜD performs, conducts or executes its operationswriting to ask you for such information as and when required by Us. 4.6 The Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirements.

Obligations of the Client. 4.1 The Client CLIENT delivers to the COMPANY the PROPERTY in the condition set out in the Property Condition Report delivered to the COMPANY on the signing of this contract, for the purposes contemplated in this contract and the COMPANY agrees that it received the PROPERTY in those conditions. PARAGRAPH 1. The PROPERTY shall ensure be operated exclusively by the COMPANY in the operations that all product samples if any, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD when required by TÜV SÜD, including constitute the assistance object of authorized personnel this contract. PARAGRAPH 2. The CLIENT shall assume exclusively the expenses of maintenance of the ClientPROPERTY, such as repairs, public services, administration, among others, excluding the COMPANY’s costs to manage and administer these tasks. The COMPANY shall guarantee that the PROPERTY is up to date for the concepts of Predial, valorization, and utilities. All payments mentioned above shall be made by the COMPANY to be subsequently charged to the CLIENT. 4.2 So far as it is permitted PARAGRAPH 3. The CLIENT by lawmeans of this contract guarantees that the PROPERTY can be used to fully execute the object of this contract, and also authorizes and empowers the Client acknowledges that, it has not been induced COMPANY to enter into contracts aimed at guaranteeing at all times the Contract in reliance uponcontinuity of the electricity, nor gas service, water, telephone, pest control, and any other utility or services necessary for the operation of the PROPERTY. If the COMPANY does not notify the CLIENT within thirty (30) calendar days of the start of this contract, it shall be deemed that the CLIENT’s guarantee has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment been fulfilled. PARAGRAPH 4. All taxes related to the use of any nature whatsoever other than the PROPERTY owed to tourism as are expressly set out in these General Conditions and, derived from the National Tourism Registry (RNT) and parafiscal tourism and otherwise shall be paid by the COMPANY on behalf of the CLIENT. PARAGRAPH 5. The CLIENT is responsible for all expenses with Online Tourism Agencies (OTA) or conventional bookings attributable to the extent that it has beenreservations of the PROPERTY, it unconditionally and irrevocably waives any claimsbe they commissions, rights or remedies other payments. These amounts may be withheld by the OTA or paid by the COMPANY, depending on the agreement with the OTA. The CLIENT is responsible for the financial costs of the aforementioned digital online payment platforms relating to the reservations of the PROPERTY, which it might otherwise have had the COMPANY shall pay on its behalf in relation theretoaccordance with this mandate. 4.3 PARAGRAPH 6. The Client shall take CLIENT undertakes to deliver all necessary steps to eliminate or remedy any obstacles or interruptions inventory established in the performance inventory list delivered to the COMPANY on the signing of this contract, which shall be maintained by the Services. 4.4 In COMPANY and updated as necessary, in order to allow TÜV SÜD to comply with its obligations under this contract. All items in inventory are at all times the applicable health and safety legislation the Client shall provide TÜV SÜD with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps to ensure that whilst on the Client’s premises, its personnel comply with all health and safety regulations property of the Client, provided that the Client makes TÜV SÜD aware of the sameCLIENT. 4.5 The Client shall not publicize details of the way in which TÜV SÜD performs, conducts or executes its operations. 4.6 The Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirements.

Obligations of the Client. 4.1 3.1 The Client acknowledges and agrees that it shall remain responsible for the payment of all utility charges in respect of any utilities supplies to the Client Sites until the Start Date. 3.2 The Client shall ensure that all product samples if any, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD when required by TÜV SÜDremain responsible for the use of the Utilities under its control, including the assistance of authorized personnel of any use by third parties (whether fraudulent or invited by the Client). 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 3.3 The Client shall take all necessary steps not for the duration of this agreement appoint another person, firm or company to eliminate provide the Bill Management Services or remedy any obstacles or interruptions in the performance part thereof for any of the ServicesClient Sites (including, for the avoidance of doubt, changing any of the Utilities to a provider other than that which has been arranged by STB on behalf of the Client without prior notice to STB in accordance with clause 8 below). 4.4 In order 3.4 The Client agrees that STB may, in its absolute discretion, include its own name as a party to allow TÜV SÜD any agreement between the Client and a Utility Provider where necessary to comply with enable STB to perform the applicable health and safety legislation Bill Management Services provided always that the Client shall provide TÜV SÜD indemnify STB and hold STB harmless against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by STB arising out of or in connection with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps to ensure that whilst us contracting directly with the Utility Provider(s) on the Client’s premises, its personnel comply with all health and safety regulations behalf in respect of any of the Bill Management Services. 3.5 The client shall grant full authority to STB to act on the Client, provided that ’s behalf with effect from the Effective Date for the purposes of providing the Bill Management Services including (but not limited to) the authority to: enter into agreements with Utility Providers in the Client’s name; receive the Client’s bills and other related documentation issued by any Utility Providers for the Client makes TÜV SÜD aware Sites; contact Utility Providers to discuss the Client’s accounts in relation to the Client Sites without restriction; vary the provision of the sameUtilities; handle payments and refunds for the Utilities; and/or terminate agreements with Utility Providers. 4.5 3.6 The Client shall not publicize details for the duration of this agreement: (a) establish and maintain with its bankers a direct debit instruction in favour of STB (to such bank account as STB shall notify to the Client in writing from time to time) for the payment of all sums and charges which are or become due and payable under this agreement; (b) cooperate with STB, its agents and employees in relation to this agreement and the delivery and performance of the way Bill Management Services; (c) provide to STB, its agents and employees all necessary access to any Client Sites as may be reasonably required by STB from time to time; (i) any information relating to the Bill Management Services that we consider is reasonably necessary to enable us to provide the Bill Management Services. We will contact you in which TÜV SÜD performs, conducts or executes its operationswriting to ask you for such information as and when required by Us. 4.6 The Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirements.

Obligations of the Client. 4.1 5.3.1. The Client shall ensure that all product samples if any, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD when required by TÜV SÜD, including the assistance of authorized personnel of the Client. 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 The Client shall take all necessary steps to eliminate or remedy any obstacles or interruptions in the performance of the Services. 4.4 In order to allow TÜV SÜD undertakes to comply with the French and foreign regulations applicable health to it or those which are applicable to the Agreement. The Client acknowledges that: the provisions set out in the attachment (the “Attachment”) to the 2021 ISDA BRRD Article 55 Bail-In Amendment Agreement Principal version are incorporated into and safety legislation form part of the Agreement. For the purposes of the Attachment, the Agreement shall be deemed to be a Covered Agreement and the Amendment Effective Date shall be the date of this Agreement. In the event of any inconsistencies between the other provisions of this Agreement and the Attachment, the Attachment will prevail. the terms of paragraph 2 of the ISDA BRRD II Omnibus Jurisdictional Module are incorporated into and form a part of this Agreement, and this Agreement shall be deemed a Covered Agreement for purposes thereof. For purposes of incorporating the ISDA BRRD II Omnibus Jurisdictional Module, the Bank shall be deemed to be a Regulated Entity, the Client shall provide TÜV SÜD be deemed to be a Module Adhering Party, and France shall be deemed to be a Covered Member State. In the event of any inconsistences between this Agreement and paragraph 2 of the ISDA BRRD II Omnibus Jurisdictional Module, the ISDA BRRD II Omnibus Jurisdictional Module will prevail. 5.3.2. The Client undertakes to indemnify the Bank at its first request for all expenses, charges and damages which the latter may bear directly or indirectly, as well as to assist it in the event of claims, legal proceedings or other implementation of its liability by a third party which would result from performance of the Agreement. 5.3.3. The Client also undertakes to only initiate transactions that are compliant with its corporate purpose and its status or nature. 5.3.4. In addition to its information obligations under the Agreement, the Client shall inform the Bank of: - any event affecting its capacity to act; - any change in its legal form; - any of its legal representatives ceasing to act in such capacity; - any event that could substantially affect its financial capacity; and - any event that could affect the regulatory treatment of any FX Transaction entered into pursuant to the Agreement. 5.3.5. The Client shall send the Bank all available information regarding known or potential hazards elements likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps to ensure that whilst report on the Client’s premisesits financial situation and, in particular, its personnel comply corporate financial statements. The Client shall also promptly supply the Bank with all health and safety regulations of the Client, provided any information and/or documentation that the Client makes TÜV SÜD aware Bank may request from time to time to enable it to comply with: (i) any legal and regulatory requirements which may apply to it or (ii) in the case of industry/market voluntary codes, any such codes with which the sameBank chooses to comply. 4.5 5.3.6. The Client shall not publicize details be entitled to challenge any FX Transaction carried out at the initiative of one of its legal representatives whose termination or resignation has not been duly notified to the Bank. 5.3.7. The Client represents, warrants and undertakes to the Bank on the date that the Client enters into this Agreement and on each date that it places an Order or enter into an FX Transaction that: (a) The Client is entering into this Agreement and placing an Order or entering into an FX Transaction as principal; (b) In respect of Exchange Contract as Means of Payment and Flexible Delivery Exchange Contract as Means of Payment: the Client is not a financial counterparty within the meaning of Article 2(8) of Regulation (EU) No 648/2012 of the way in which TÜV SÜD performsEuropean Parliament and of the Council, conducts or executes its operations. 4.6 The the Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents is entering into such FX Transaction as a serious accidentmean of payment in order to facilitate payment for identifiable goods, services or direct investment, and the Client understands and acknowledges that such FX Transaction is not traded on a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to trading venue and will be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirements.physically settled;

Obligations of the Client. 4.1 3.1 The Client acknowledges and agrees that it shall remain responsible for the payment of all utility charges in respect of any utilities supplies to the Client Sites until the Acceptance Date. 3.2 The Client shall ensure that all product samples if any, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD when required by TÜV SÜDremain responsible for the use of the Utilities under its control, including the assistance of authorized personnel of any use by third parties (whether fraudulent or invited by the Client). 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 3.3 The Client shall take not for the duration of this agreement appoint another person, firm or company to provide the Services or any part thereof for any of the Client Sites (including, for the avoidance of doubt, changing any of the Utilities to a provider other than that which has been arranged by STB on behalf of the Client without prior notice to STB in accordance with clause 9 below). 3.4 The Client agrees that STB may, in its absolute discretion, include its own name as a party to any agreement between the Client and a Utility Provider where necessary to enable STB to perform the Services PROVIDED ALWAYS THAT the Client shall indemnify STB and hold STB harmless against all necessary steps liabilities, costs, expenses, damages and losses (including but not limited to eliminate any direct, indirect or remedy consequential losses and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable profess 3.5 ional costs and expenses) suffered or incurred by STB arising out of or in connection with us contracting directly with the Utility Provider(s) on the Client’s behalf in respect of any obstacles or interruptions in the performance of the Services. 4.4 In order 3.6 The client shall grant full authority to allow TÜV SÜD STB to comply with the applicable health and safety legislation the Client shall provide TÜV SÜD with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps to ensure that whilst act on the Client’s premisesbehalf with effect from the Effective Date for the purposes of providing the Services including (but not limited to) the authority to: enter into agreements with Utility Providers in the Client’s name; receive the Client’s bills and other related documentation issued by any Utility Providers for the Client Sites; contact Utility Providers to discuss the Client’s accounts in relation to the Client Sites without restriction; vary the provision of the Utilities; handle payment for the Utilities; and/or terminate agreements with Utility Providers. 3.7 The Client shall for the duration of this agreement: (a) establish and maintain with its bankers a direct debit instruction in favour of STB (to such bank account as STB shall notify to the Client in writing from time to time) for the payment of all sums and charges which are or become due and payable under this agreement; (b) cooperate with STB, its personnel agents and employees in relation to this agreement and the delivery and performance of the Services; (c) provide to STB, its agents and employees: (i) all necessary access to any Client Sites as may be reasonably required by STB from time to time; (ii) meter readings in respect of each of the Utilities at each Client Site: • within 5 days of the Effective Date; • on the Acceptance Date; • every six months during the term of this agreement; • within 14 days of the date of either termination of this agreement for whatever reason or this agreement ceasing to apply to any Client Site; and • at such other times as STB reasonably requests in writing from time to time; and (iii) the Client Data together with any amendments to the Client Date from time to time; (d) keep the Equipment in good condition until returned to STB and not dispose of or use the Equipment other than in accordance with STB’s written instructions or authorisations from time to time; (e) comply with all health applicable laws and safety regulations with respect to its activities under this agreement; and (f) carry out all other Client responsibilities set out in this agreement or in any of the schedules in a timely and efficient manner. In the event of any delays in the Client's provision of such assistance as agreed by the parties, provided that STB may adjust any timetable or delivery schedule set out in this agreement as reasonably necessary. 3.8 If the Client makes TÜV SÜD aware fails to provide STB with any of the sameinformation as requested pursuant to clause 3.9(c), or if the Client provides STB with incomplete, incorrect or inaccurate information, STB may terminate this agreement by giving the Client written notice, or it may make an additional charge of a reasonable sum to cover any extra work that is required in order to obtain the information itself. STB shall not be liable for any delay or non-performance of any of the Services where the Client is in breach or default of clause 3.9(c). 4.5 3.9 If the Client fails to provide STB with actual meter readings in accordance with clause 3.9(c)(ii), the Client acknowledges and expressly agrees that STB may calculate and provide to any Utility Provider an estimated reading. 3.10 If the Client fails to provide STB with an actual meter reading within 14 days of either termination of this agreement for whatever reason or the date of this agreement ceasing to apply to a Client Site(s) for whatever reason, STB shall provide to the relevant Utility Provider an estimated reading and proceed to prepare a Final Statement in respect of such Client Site(s) in accordance with clause 9 below. If, following receipt of the Final Statement, an actual meter reading is subsequently obtained (either by the Client or a third party) the Client shall be responsible for providing such meter reading to the Utility Provider directly and the Client shall be responsible for paying directly to the Utility Provider any final balance that may then be owed to such Utility Provider as a result of such actual meter reading. 3.11 The Client warrants that it has obtained all necessary consents and permissions for STB to perform the Services on the Client’s behalf, including (but not limited to) permission from any landlord and/or tenants of any Client Sites. 3.12 The Client acknowledges and agrees that STB is only providing the Client with management services for the payment of Utilities at the Client Site(s) and as such all contractual obligations and liabilities owed by the Client to such Utility Providers remain obligations and liabilities of the Client to perform and/or discharge as appropriate, and all contractual or service obligations owed by the Utility Providers to the Client (including, for the avoidance of doubt, any technical assistance, customer support or repairs that may be sought or required by the Client) remain obligations and liabilities of the Utility Providers to perform and/or discharge as appropriate. The Client warrants to STB that it will comply with the terms of all agreements with each Utility Provider, together with such reasonable instructions, protocols and standards issued by such Utility Provider from time to time in connection with the Utilities, at each of the Client Sites. 3.13 The Client shall not publicize details indemnify STB and hold STB harmless against all reasonable costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) that arise directly or indirectly from any breach by the way Client of this clause 3 and STB reserves the right from time to time to pass on to the Client any charges levied against STB by any Utility Provider in which TÜV SÜD performs, conducts or executes its operationsrespect of any Utilities at the Client Sites. 4.6 The Client 3.14 This clause 3 shall immediately inform TÜV SÜD survive termination of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirementsthis agreement.

Obligations of the Client. 4.1 The Client shall ensure that all product samples if anysamples, access, assistance, information, records, documentation and facilities are made available to TÜV SÜD CFE when required by TÜV SÜDCFE, including the assistance of properly qualified, briefed and authorized personnel of the Client. The Client shall in addition provide CFE free of charge suitable space for conducting meetings. 4.2 So As far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it been given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, been it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. Any conditions or stipulations included in the Client standard form documents which are inconsistent with, or which purport to modify or add to, these General Conditions shall have no effect unless expressly accepted in writing by CFE. 4.3 The Client shall take all necessary steps to eliminate or remedy any obstacles to or interruptions in the performance of the Services. 4.4 In order to allow TÜV SÜD CFE to comply with the applicable health and safety legislation legislation, the Client shall provide TÜV SÜD CFE with all available information and required personal protective equipment to the audit team as appropriate, regarding known or potential hazards likely to be encountered by TÜV SÜD CFE personnel during their visits. TÜV SÜD CFE shall take all reasonable steps to ensure that whilst on the Client’s premises, its personnel comply with all health and safety regulations of the Client, provided that the Client makes TÜV SÜD CFE aware of the same. 4.5 The Client may only reproduce or publish extracts of any report of CFE if the name of CFE does not appear in any way or the Client has obtained the prior written authorization of CFE. CFE reserves its rights to lodge a complaint in case of disclosure in breach of this clause or disclosure which CFE considers in its sole discretion is abusive. The Client shall not publicize details of the way in which TÜV SÜD CFE performs, conducts or executes its operations. 4.6 The Client shall immediately inform TÜV SÜD CFE of any and all changes in their premises which may affect their management system, their service service, their products, their process or their skills. Even non conformity Any breach of this obligation to inform may lead to the withdrawal of the Certificate. Furthermore, the Client is bound to inform CFE of any major nonconformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority, provided audits undertaken by the certified client Client, its partners or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide on the actions to be taken, including a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirementspublic authorities.

Obligations of the Client. 4.1 i. The Client shall make sure that the packaging and labelling of the products/consignments are in accordance with the applicable laws, including but not limited to Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, read in conjunction with all subsequent amendments. ii. The Client shall provide/display prominently on the Consignment package the full details of the order number, consignor and consignee details, product details and gross value and net value of the products. iii. The Client shall ensure that all product samples if anyinvoices are enclosed along with the Consignment packages, accessthe invoice, assistancemust be in the format/ must have content, information, records, documentation and facilities are made available as prescribed under the jurisdictional GST Value Added Tax laws and/or Central Sales Tax laws or any other tax as imposed from time to TÜV SÜD when required by TÜV SÜD, including time as deemed fit for the assistance of authorized personnel of the Clienttransaction. 4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been, it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. 4.3 iv. The Client shall take all necessary steps ensure that the Consignments handed over to eliminate the Service Provider are in a tamper proof, safe and proper packing to withstand the normal transportation and environmental hazards and also if the Consignments are in compliance with any other packaging requirements as per applicable laws. The Service Provider shall have the right to check and reject the Consignments, if the Consignments does not have adequate packaging. Notwithstanding anything contained herein, Service Provider shall not be liable or remedy responsible for any obstacles loss or interruptions damages if The Client is not in the performance of the Servicesstrict compliance with this clause. 4.4 In order to allow TÜV SÜD to comply with the applicable health and safety legislation the v. The Client shall provide TÜV SÜD with all available information regarding known or potential hazards likely to be encountered by TÜV SÜD personnel during their visits. TÜV SÜD shall take all reasonable steps solely responsible to ensure that whilst on the Client’s premises, its personnel and comply with all health statutory requirements (Central, state and safety regulations local laws/regulations/statutes, including but not limited to any forms or certificates to be issued to the Service Provider under any tax laws) applicable in relation to booking, sale and transportation of the Client, provided that Consignments carried and delivered by the Client makes TÜV SÜD aware Service Provider in pursuance to this Agreement. In case of any non-compliance on account of the sameConsignments handed over by virtue of this Agreement and such information needed by any statuary authorities, The Client must facilitate to provide such information in a timely manner, in order to adhere/ clarify the queries/notices served by such statutory authorities. 4.5 vi. The Client shall notify to Service Provider the delivery schedules for all its operational areas in the territory. vii. The Client shall, at its own expense obtain and maintain insurance policies to have insurance coverage for its Consignments. viii. The Client shall not publicize book / handover or allow to be handed over any products which are banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewellery (excluding artificial jewellery made of semi-precious stones), gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and Service Provider shall not be liable for the Delivery of any such products. Without prejudice to the generality of the aforesaid, an indicative list of the banned or prohibited products is given in Annexure IV. In the event The Client hands over or provides the aforesaid products to the Service Provider then the Service Provider shall not be responsible and liable for any loss, damage, theft or misappropriation of such products even if Service Provider or Delivery Personnel has the knowledge of the same and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to Service Provider or Delivery Personnel. ix. Contact details of Seller to be printed mandatorily on the way shipping label. Additionally, customer support number of The Client, to be included in which TÜV SÜD performs, conducts or executes its operationsthe shipping label –for the customer to reach out in case of product related disputes. 4.6 x. Two Customer Support numbers of The Client to be provided to the Service Provider, which should be accessible during Business Hours. In case of any product quality/refund related issues, Service provider/customer should be able to reach the helpline to immediately sort the issue out. Resolution needs to be necessarily provided within 4-6 hours. xi. The Client is solely liable for the products received at customer end. Service Provider is not liable for the product received by customer and should not be held responsible for issues like Product Mismatch, Fake product, Incomplete product etc. All fake products complaints ( 5 Complaints in a month from consignee or Any other statutory complaint) will ensure complete forfeit of COD amount & wallet recharge available in the system. xii. In case of repeated product issues, The Client shall immediately inform TÜV SÜD of any and all changes in their premises which may affect their management system, their service their products, their process or their skills. Even non conformity identified during internal audit has to be informed failing which withdrawal of certificate shall follow. Information on incidents such as a serious accident, or a serious breach of regulation necessitating de-board the involvement of the competent regulatory authority, provided by the certified client or directly gathered by the audit team during the special audit, shall provide grounds for the Certification Body to decide seller on the actions recommendation of Service Provider. xiii. In case of shipments getting offloaded by Directorate General of Civil Aviation on account of Dangerous Goods, a penalty shall be levied upon The Client. xiv. In case Service Provider employees from Pickup/Delivery Hub are held at police stations, due to product related disputes shipped by Sellers, The Client will coordinate and support in resolving the issue within 12 hours from the incident report time to The Client. Penalty of INR 5000 may be takenlevied on The Client on each month, including for every 4 such instances within a suspension or withdrawal of the certification, in cases where it can be demonstrated that the system seriously failed to meet the OH&S certification requirementscalendar month.