OBTAINING THE SERVICES Sample Clauses
The "Obtaining the Services" clause defines the process and requirements for a party to access or receive the services outlined in the agreement. Typically, this clause specifies the steps a client must take to request services, such as submitting a formal order or following a designated procedure, and may outline any prerequisites or conditions that must be met before services commence. Its core practical function is to establish a clear and consistent method for initiating service delivery, thereby reducing misunderstandings and ensuring both parties are aligned on how services will be provided.
OBTAINING THE SERVICES. 2.1 We will make every effort to meet the date agreed with you for installation or activation of the Service(s), in the event that we have to change the installation date we will contact you, in advance, to notify you of any changes.
2.2 You agree that you or a person authorised by you (who is 18 or over) will be present when we install the Equipment at your home. You further agree that anyone authorised to represent you may also be required to make decisions on your behalf about equipment, wiring, work required to complete your install, in your absence. We are entitled to assume that any person other than you who is present at installation is authorised to represent you.
2.3 Where we need to install Equipment at your home, we will make every effort to fit the Equipment where you prefer. However, this may not be possible because of technical or other reasons. If this is the case, we will connect the Equipment as we see fit. Please do not move any Equipment. Should you wish to alter the routing of any existing Equipment such as cables or wall sockets, you must contact us.
2.4 To provide the Service(s), the Equipment (e.g. a set-top box or modem) must be connected to equipment belonging to you (e.g. a television or computer). You are responsible for ensuring your equipment is working properly. You agree to provide and pay for suitable facilities and all necessary electrical and other installations and fittings (including power outlets or sockets) for the Equipment. You must follow our instructions for this.
2.5 Where we need to set up any Service(s) on your equipment we will guide you through this process on the day of installation, e.g. setting up Broadband on your computer or device.
2.6 Where you are unable to take part in the set-up of your Service(s), but are with us at the install, you authorise us to have access to your equipment to perform such set- up (which may include the installation of software) and to check that those Service(s) are working properly. You confirm that you will have prepared your equipment, and will follow our instructions to prepare your equipment, so that we can perform the set-up properly.
2.7 You are responsible for applying for any consents and permissions necessary for us to connect and maintain the Equipment at your home (for example, any permission necessary to pull cable from the street to your address). We are not obliged to install or provide the Service(s) unless all consents and permissions have been obtained. Furthe...