Common use of Ombudsman for Banking Services and Investments Clause in Contracts

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 1-416-287-2877 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000, P. O. Xxx 0 Xxxxxxx, Xxxxxxx, X0X 0X0 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mailemail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mailemail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mailxxx.xxxx.xx email: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx e-mailxxx.xxxx-xxxx.xx.xx email: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxx, 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx xxx.xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx xxx.xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxx, 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx xxx.xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 Xxxxxxx, Xxxxxxx, X0X 0X0 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx xxx.xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxx, 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mailxxx.xxxx.xx email: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mailxxx.xxxx-xxxx.xx.xx email: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mailxxx.xxxx.xx email: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx xxx.xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxx, 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: www. xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx xxx.xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor000, Enterprise Building 000 xxxxxx Xxxxxxx Xxxxx, 0x xxxxx Xxxxxx Xxxx Xxxxxx, (Xxxxxxx, ) X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxvisit. xxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mailxxx.xxxx.xx email: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 Xxxxxxx, Xxxxxxx, X0X 0X0 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx e-mailxxx.xxxx-xxxx.xx.xx email: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxx, 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mailxxx.xxxx.xx email: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx e-mailxxx.xxxx-xxxx.xx.xx email: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx , 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 10-416000-287000-2877 0000 (local) 0-000 000-000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx xxx.xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000Suite 2400, P. O. Xxx 0 XxxxxxxBox 8 Toronto, XxxxxxxOntario, X0X 0X0 M5H 3R3 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 / 0-000-000-0000 (faxTTY) Online: visit: xxxx-xxxx.xx.xx xxx.xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxx, 0xx Xxxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxxxxx.xxxx.xx/xxxxxxxxxx.

Ombudsman for Banking Services and Investments. Phone: 0-000-000-0000 (toll-free) 1-416-287-2877 (local) 0-000 000-000-0000 (TTY) 0-000-000-0000 (fax) 0-000-000-0000 (local fax) Online: visit: xxxx.xx e-mail: xxxxxxxxx@xxxx.xx Mail: Ombudsman for Banking Services and Investments 00 Xxxxx Xxxxxx Xxxx Xxxxx 0000, P. O. Xxx 0 Xxxxxxx, Xxxxxxx, X0X 0X0 FINANCIAL CONSUMER AGENCY OF CANADA (“FCAC”) The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. The FCAC will determine whether the financial institution is compliant. It will not, however, resolve individual consumer complaints. You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.