Ongoing Operational and Technical Support Sample Clauses

Ongoing Operational and Technical Support. The hours of operation for the Service Centers (SCs) will be set forth in Exhibit “A”. SCs will be accessible 24 hours a day, 7 days a week, 365 days per year and Siemens shall make available the required dedicated and knowledgeable staff to respond to requests for technical and operational support and information (in person, via pager or via cell phone) 24 hours a day, 7 days a week and 365 days per year. TRX will provide Siemens with access to TRX technical support staff as necessary to facilitate Siemens’ operation of the SCs in accordance with applicable SLAs.